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Opiniones de Embassy Suites by Hilton Detroit Metro Airport

3.5 out of 5
Embassy Suites by Hilton Detroit Metro Airport
8600 Wickham Rd, Romulus, MI

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 566 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 259 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 87 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 50 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 1000 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful
Great stay, better than other Embassy Hilton hotels I've stayed before, staff is friendly and breakfast + burger shop are good. It also has a bar for cocktails, you need to take it all to your room since COVID.
Se hospedó 1 noche en diciembre de 2020
Respuesta de Toiya Neloms, el 4 ene. 2021
Thank you for taking the time to share your great experience with us. We appreciate you staying with us and hope to see you in the near future.

10/10 Excelente

Dora Alicia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Albert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Outstanding staff and room.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Frank C

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Construction moved the entrance around to the side door and removed half the lobby; noise from jackhammer was so load you couldn't communicate and it was at dangerous levels. I get that the work had to get done but you could not use the lobby and common area from 10 to 5. Had we known we would have gone elsewhere.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Timothy

Viaje familiar
Le gustó: Limpieza y servicios
The hotel had no record of our reservation from Expedia, so check-in was a mess. The desk clerk was rude and not helpful. Luckily the manager on duty overheard the conversation and helped resolve the issue. I’m not certain who dropped the ball (Embassy Suutes, Expedia or both), but we were traveling with elderly parents, so it made the situation very difficult. To top things off, there was a jackhammer running as they were remodeling the entryway, so you could not hear yourself think while trying to check-in. The rooms are nice, but the process to get the room was a joke.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

LaQuitta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I believe that the tax should be explained before purchase, and I was also. I didn't know there was an occupancy tax, I'm just starting to travel a bit and a different incidental hold amount when I arrived. But I'll be more prepared next time, I would definitely revisit.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Claudia

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Property is very dilapidated and smells throughout of ancient cigarette smoke.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great stay for the weekend. The breakfast was very delicious. I would stay here again. The rooms were clean and spacious.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Ann

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We always like Embassy Suites because it accommodates large families,it is clean and it has the best breakfast.Of all the Embassy suites I have been with this Embassy suites has the best breakfast buffet ever.Why? The omelette special with jalapeño,bacon and cream cheese is the bomb,the pancake was very buttery,the coffee taste so good.I would go back to Detroit just to have a weekend stay in this hotel.There was just a delay in the shuttle but they said sorry and gave me extra Hilton points.But the experience of eating the breakfast I would give it a 10 star,the chef was the star.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was vary spacious, the bed was comfortable. The staff was very friendly and having a restaurant on site was a huge bonus for us.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

georgio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bartender was very friendly and made us feel comfortable
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Beyonce

No le gustó: Servicio y personal
It was loud trucks I think dumping the trash bins outside around 3-4am!!!!! I couldn’t sleep at all through the night bc I kept getting woken up by people running the water or the trucks outside!!!! I heard the trucks 2 days while i was there and I was there for 3 days and they came at 3-4am. So horrible then the maids cleaned my room but left no drying towels for shower. When I tried to get in touch with front desk no answer multiple times
Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Melissa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was clean, close to the airport and nice breakfast and dinner reception
Se hospedó 2 noches en marzo de 2024
Respuesta de Joe Felice, el 13 mar. 2024
Hi Melissa,Thank you for your feedback! I am sorry we did not exceed your expectations. I am happy you throught the property was clean, you enjoyed the food offerings and the proximity to the airport.We hope you visit us again!

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Ariel

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Eric

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Average property. Staff and service was excellent
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Christine

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Graham

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room adjacent to and with a shared window with the pool was odd. However room was spacious and well equipped. Staff helpful and free breakfast was very good.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Alicia

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Nicole

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Tyler

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Allan, London

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Embassy Suites never disappoint.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Heather

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Whitney

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel.. Excellent housekeeping.. Friendly staff.. Great food.. Beautiful environment.. Overall great stay!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Alicia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Uchenna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful room
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Ron

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place.

4/10 Malo

CK

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Disappointing.
When I checked in I asked the receptionist if the pool/hot tub was still opened since it was a long day of traveling. She said it was and even pointed out the location for me. I immediately went to my room and change into my trunks and proceeded to the hot tub. Only moments after entering the pool room the security guard bust in and started SCREAMING at me that it was closed. I tried to calmly explain that the girl at the front..... "GET OUT" He kept interrupting me shouting for me to get out, it didn't matter, he didn't care, he's the "head of security". I wasn't even given the opportunity to speak over his shouting and obsession over his authority. It was really a pretty awful experience, and all I wanted was to quietly soak in a hot tube for a few minutes after a long day and a headache. Also, there was no shampoo in the room. They have these dispensers attached to the wall in the shower, which obviously aren't filled regularly. For a "suite" at a higher end hotel, and as a Hilton Honors Member, I was really disappointed.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Whitney

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay at Embassy suites is always great. Good food.. Always clean and calm atmosphere... Happy hour is always a plus.. I recommend it to anyone staying by the airport..
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Thomas W

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Adrias

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

BLANCA

10/10 Excelente

Roxanna

Le gustó: Servicio y personal y condiciones de la propiedad

10/10 Excelente

Stephen Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall a nice place to stay
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Ashley

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The room was right next to the HVAC system which was very noisy. The bed was hard very uncomfortable.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

NETRICIA

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Kare

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I would stay again
Service was great, staff helpful and friendly. Parking easy and plentiful. Room was clean, although issue with shower door not closing while taking shower. Pool was busy. Breakfast was really good. Overall Excellent stay and should be for the price.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Joe, el 20 nov. 2023
Kare,Thank you for staying with us! We appreciate your feedback about the shower door. We'll make sure it get an adjustment. We hope you stay with us again!

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There wasn’t enough parking for easy access or closeness to entry or back door. But every thing else was great.
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Michelle

Viaje familiar
No le gustó: Servicios
I booked this because the ad suggested there was a restaurant on site. There is a fast serve burger place — definitely not the same. For $250 a night, this place is not worth it. We paid $75 to Uber to the Westin at the airport to find decent atmosphere/food because this place was depressing/lacked a restaurant. This is maybe a $99 hotel in a not great place like Romulus. Staff were nice but not much else.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Herold

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Setting a Higher Bar
Excellent property with great staff. From check in to checkout everything was terrific including the good complimentary breakfast. Very convenient to the airport. This is my “go to” property at Detroit Metro!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Joe, el 20 nov. 2023
Herold,Thank you for staying with us! We are proud to be your "go to" property at Detroit Metro Airport. We look forward to seeing you again!

8/10 Bueno

Candace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Carol

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

david, los angeles

Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Barbara

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very accommodating & had a bit of an early checkin after a delayed flight !
Se hospedó 1 noche en septiembre de 2023
Respuesta de Joe, el 20 nov. 2023
Mark,Thank you for staying with us! Happy to hear we were able to get your checked in a little early.

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breaksfast and Happy Hour courtesy. Staff friendlyness.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Mohamad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
One of the nicest staff I’ve met

10/10 Excelente

Randy Wayne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were nice and helpful. The breakfast was great. The bed was comfortable. I liked the late afternoon snacks provided. It gave me an opportunity to meet new people and have pleasant conversations. If I come back to Detroit I plan to stay at Embassy Suites.
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Christine

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to find, easy access to the property, close to the airport. All employees were courteous, friendly, attentive, helpful. The shuttle drivers, front desk clerks, food service, cleaning staff were first class. I give special mention of Toiya and Marren, at the front desk, as well as Steven and Ahmad, shuttle drivers. These staff members were exceptional in their efforts to make our stay pleasant and stress free. Thank you Embassy Suites, Detroit Airport. We will visit you again when we are in Detroit.
Se hospedó 5 noches en septiembre de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Just ok
Wi-Fi did not work the entire time we were there. Very limited cellular coverage.
Se hospedó 1 noche en septiembre de 2023