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Opiniones de Hotel St. Regis

3.5 out of 5
Hotel St. Regis
3071 W Grand Blvd, Detroit, MI

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 215 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 331 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 234 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 125 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 96 de 1001 opiniones" "

7.8/10

Limpieza

7.8/10

Servicio y personal

6.2/10

Servicios

6.6/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

Respuesta de General Manager, el 1 feb. 2017
Thank you for the 3 stars!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jubilación perfecta
Ubicación excelente, muy limpio, no tienen wifi libre, trató del personal muy bueno. Volvería a ese mismo hotel

8/10 Bueno

TAnja B, Mexico

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
service
The hotel is very nice : an old , well maintained building. Design of the room: good enough - all brownish colours - I do not like that too much... but well - old design :) Bed: enormously good !!! loved it - just for that, I would have liked to stay.... now ... I arrived a Tuesday around 6 pm ... so - I got myself to work a bit - emails, reports, some Reading.... around 9 pm-ish... i thought... now a good whine and some dinner downstairs... ..... HEY : they close at 9 pm !!!! What ??? in a hotel like this ? and during Auto-show week ? ... no way... ah - and no more room-service -and no hint for the guest,where to order food.... THAT I found extremely un-convenient for that hotel (also I doublé-checked my own clumsiness: but the info on room service in the room did NOT INDICATE closing hours!!!). so : bad here. the waitress was there, and she was kind enough to pour me a glass of wine (which was good), and she made me a quick salad to go, a seafood-chowder,( was delicious) , and some bread ... at least :(

4/10 Malo

Leana

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2022
Respuesta de DR, el 18 may. 2022
We are sorry you were unhappy during your stay. Please contact the General Manager's office to provide further details. Thank you in advance.

10/10 Excelente

Keith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2022
Respuesta de DR, el 25 mar. 2022
Thank you for taking the time to provide a 5-star rating and comment. Both are appreciated.

4/10 Malo

Janis L, Lakewood

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very disappointing!!! I reserved a room (two months ago) with a king bed and got a small room with two queen beds. When I asked woman at front desk, she was VERY nonchalant in saying that there were no rooms available. She blamed Expedia for the error and told me to call them to complain. Then she suggested that I check out and find somewhere else to stay but I wouldn't be refunded for what was paid for the room. Being that I had to be at an event soon snd had no time to search for another hotel, I stayed. The room was small and very cold. When I looked at the windows, there was duct tape around the windows to (try) to keep the cold draft out, but the tape was old and coming off. I cranked the thermostat up to 90 degrees and the room was still cold. The bathroom was in need of remodeling or repair. The was wall was "bubbled" and paint peeling due to damage from steam coming from the shower. Between the tiles of the shower and along edge of bathtub there were blackened areas and mold in the grout. Overall a VERY disappointing stay. I will not return or suggest to others to stay there.
Se hospedó 1 noche en febrero de 2022
Respuesta de DR, el 14 feb. 2022
We apologize your stay was disappointing. Would you be so kind to contact the General Manager's office at your earliest opportunity? Thank you in advance.

2/10 Terrible

Precious muyaba

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The hotel is beautiful but dead... the AC wasn't working 😕 it was very cold
Se hospedó 2 noches en enero de 2022
Respuesta de DR, el 24 ene. 2022
Thank you for your time and feedback. Would you please be so kind to contact the General Manager's office at your earliest convenience? Thank you in advance.

4/10 Malo

Chloe

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bad
WiFi didn’t work, tv didn’t work, thermostat broken, phone broken, no minibar as advertised, no room service as advertised, creepy water damage in bathroom, and room itself was pretty bleak
Se hospedó 1 noche en enero de 2022
Respuesta de DR, el 17 ene. 2022
We appreciate you taking the time to let us know about the problems you encountered during your stay. Would you please be so kind to call the General Manager's office at your earliest convenience? Thank you in advance.

6/10 Aceptable

Scott

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Broken heat
The heat in Our updates room wasn’t working. We tried waited but it never got over 72 degrees. They moved us but to an old Unrenovated room
Se hospedó 1 noche en enero de 2022
Respuesta de DR, el 17 ene. 2022
We apologize and appreciate you taking the time to let us know. We are working to upgrade the system.

10/10 Excelente

Bailey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The stay was great. The hotel had everything we needed. The room was pretty bare bones, but it worked perfectly for us. The area around the hotel is mostly closed, but if you have a car or Uber it’s not too bad to get down town
Se hospedó 3 noches en diciembre de 2021
Respuesta de DR, el 17 ene. 2022
Thank you for your feedback regarding your stay. We appreciate your time and rating.

10/10 Excelente

Nicole

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en diciembre de 2021

10/10 Excelente

LaShanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de DR, el 13 dic. 2021
Thank you so much for your time and rating. Both are appreciated.

2/10 Terrible

Amber

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Horrible stay
The entrance looked nice and that was it...rooms were outdated as all get out...The furnace made a loud thumping noise the whole time and they started work on the building at 8 am the next morning and woke me up ....Won't stay here again.
Se hospedó 1 noche en diciembre de 2021
Respuesta de DR, el 10 dic. 2021
We are making changes for improvement by our renovation. We have rooms on our premium floor that have been renovated and hope to do the same. for all. We appreciate your feedback and time.

2/10 Terrible

Forrest

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Dont go here
Do not recommend. No food at this location due to covid. Rooms are very bland. Looks like they put all the money into the lobby . Thermostat covered. An set to 65. Super cold can not change temp... only one door in one door out. Very awkward feeling!
Se hospedó 1 noche en noviembre de 2021
Respuesta de DR, el 29 nov. 2021
We appreciate the time you took to provide comments regarding the product during your stay with us.

10/10 Excelente

Ronald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de DR, el 26 nov. 2021
Thank you. We appreciate your time and rating.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ugly experience. Booked 5 rooms for 5 families with children and we all slept in the cold. No heater, fridge, microwave
Se hospedó 1 noche en noviembre de 2021
Respuesta de DR, el 24 nov. 2021
Please contact the General Manager's Office at your earliest opportunity. Thank you in advance.

10/10 Excelente

Pierre

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice location and good overall value
Nice historical hotel in a good location near downtown. Folks working here were extraordinarily friendly and accommodating. Room was spacious, clean, quiet and comfortable overall. Lobby area is hip and comfortable. The only downside is that our room bathroom didn’t seem to have cold water.
Se hospedó 1 noche en noviembre de 2021
Respuesta de DR, el 22 nov. 2021
Thank you. We appreciate your time, rating and feedback. Water issue will be reviewed.

2/10 Terrible

Muri

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No central heater in the rooms Bedside phone not working No microwave and mini fridge Bathroom tap keeps running, didn't lock.
Se hospedó 1 noche en noviembre de 2021
Respuesta de DR, el 22 nov. 2021
Thank you for your time in letting us know. Your feedback regarding your room product will be reviewed. Appliances are available for a charge upon request.

4/10 Malo

Nathan

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not a good place to stay!
Hotel was not what I expected based on website and photos online. Booked a room with two queen beds and got a room with two double beds. Rooms aren’t modeled at all looks like they haven’t been upgraded in years. The air conditioning didn’t work either the air unit would only blow hot air. Was really disappointing as I was in town for my friends wedding and was in Detroit for the first time. Don’t stay here, for the price we paid could’ve stayed somewhere way nicer. Was a live and you learn type of experience.
Se hospedó 2 noches en noviembre de 2021
Respuesta de DR, el 15 nov. 2021
We are sorry that you didn't enjoy your stay with us. We are still in renovation. We appreciate your time and feedback.

4/10 Malo

Piroska

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
An old dirty city hotel trying to be one that can bever be.
Se hospedó 1 noche en noviembre de 2021
Respuesta de DR, el 9 nov. 2021
Thank you for your time.

8/10 Bueno

David, Mt. Prospect

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly. Property close to highway. Lots of places to eat nerby.
Se hospedó 1 noche en noviembre de 2021
Respuesta de DR, el 6 nov. 2021
Thank you for your time and feedback. Both are appreciated.

4/10 Malo

Todd

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Disappointed
No extra comfort features. Restaurant under repair with no prior notice. Probably the loudest hotel I have ever stayed at. Would never recommend it
Se hospedó 1 noche en noviembre de 2021
Respuesta de DR, el 6 nov. 2021
We are sorry your stay was not satisfactory to you. We are working to improve the product and service presented. Thank you for your time.

8/10 Bueno

Shauniece

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2021

6/10 Aceptable

John

Se hospedó 3 noches en octubre de 2021

8/10 Bueno

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2021
Respuesta de DR, el 2 nov. 2021
Thank you. We appreciate the time you took to provide a rating.

6/10 Aceptable

Lisa

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Duped!
The rooms we had were not at all like the photos. Apparently, those are only on the 6th floor.? Our rooms were dated, and more like motel quality than what is shown on the websites. So, don’t assume you’ll get the updated rooms when you book here! The common areas were updated and beautiful, so a big letdown when we got to our rooms. The walls are also thin. My neighbors TV was on all night and I could here their conversations. Maybe they were loud talkers and had the volume up, but not what we were expecting.
Se hospedó 1 noche en octubre de 2021
Respuesta de DR, el 25 oct. 2021
We appreciate the time taken to provide feedback regarding your experience and the product provided. Your comments will be discussed with staff.

2/10 Terrible

Reba

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Staff was very friendly. We were told at check in that the rooms were very hot, not to turn on a/c, to turn off heat and open windows. Rooms were sparse, sufficient for our needs. We woke up in the morning to find no cold water, making it impossible to shower. The concierge just said they were having problems, sorry. Not the best way to start our day.
Se hospedó 1 noche en octubre de 2021
Respuesta de DR, el 19 oct. 2021
We do apologize for the issues you encountered during your stay. Would you be so kind to contact the office of the General Manager at your earliest convenience. Thank you in advance.

10/10 Excelente

TANNER

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de DR, el 18 oct. 2021
Thank you! We appreciate you taking the time to let us know and provide a rating.

6/10 Aceptable

Michael

Viaje familiar
No le gustó: Condiciones de la propiedad
I did not like having to pay for secure parking on top of an expensive room. Not a good value for the money
Se hospedó 1 noche en septiembre de 2021
Respuesta de DR, el 4 oct. 2021
We appreciate you taking the time to share your experience regarding the product/service offered.

10/10 Excelente

nicole

Le gustó: Limpieza, servicios, condiciones de la propiedad
The Housekeeper was Really loud in the Hall
Se hospedó 1 noche en septiembre de 2021
Respuesta de DR, el 1 oct. 2021
Duly noted on employee volume level. Thank you for taking the time to let us know as provide a rating. All is appreciated.

2/10 Terrible

essam

Se hospedó 4 noches en septiembre de 2021

4/10 Malo

Pamela

Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

David

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Sink and tub were clogged on first use, they moved us to a new room
Se hospedó 1 noche en septiembre de 2021
Respuesta de DR, el 29 sept. 2021
Thank you for your time and letting us know your experience. We appreciate both.

2/10 Terrible

James

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The toilet wouldn't stop running, room was very cold, Never again
Se hospedó 1 noche en septiembre de 2021
Respuesta de DR, el 28 sept. 2021
We are sorry for the challenges you faced during your stay with us. We appreciate you taking the time to let us know.

8/10 Bueno

Brianna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wish there had been a fridge. The air-conditioning wouldn't shut off. We tried turning the heat on instead and the thermostat would say we had but the unit continued blowing cold air. Then we tried turning off the entire unit and that didn't work either.
Se hospedó 2 noches en septiembre de 2021
Respuesta de DR, el 28 sept. 2021
We appreciate your time in letting us know the problems you encountered during your stay. We are working on updating the system. Refrigerators aren't standard in the rooms but you can request one for a daily charge.

2/10 Terrible

Michelle

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Don’t trick people by putting photos of only renovated rooms when the majority of your rooms aren’t. The opposite of luxury hotel. Additionally, if you are hosting a funeral / memorial, don’t keep the flowers up days after as decoration.
Se hospedó 1 noche en septiembre de 2021
Respuesta de DR, el 20 sept. 2021
Duly noted. We appreciate you taking the time to let us know.

8/10 Bueno

Josh

Se hospedó 1 noche en septiembre de 2021
Respuesta de DR, el 16 sept. 2021
Thank you for taking the time to provide a rating. It is appreciated.

8/10 Bueno

Christopher

Viaje familiar
Le gustó: Limpieza y servicio y personal
Liked that 2 queen beds were available in the room
Se hospedó 1 noche en septiembre de 2021
Respuesta de DR, el 13 sept. 2021
Thank you. We appreciate your time and feedback.

8/10 Bueno

Scott

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Skeleton staff and care was closed. No breakfast available.
Se hospedó 1 noche en septiembre de 2021
Respuesta de DR, el 16 sept. 2021
We apologize for not offering the service you expected. Thank you for your time and feedback.

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
Hot!!!
The room was okay but the air conditioner didn't work. The stay was very hot, the staff didn't make any accommodations.
Se hospedó 1 noche en agosto de 2021
Respuesta de DR, el 29 ago. 2021
We do apologize and are working to remedy the problem. We appreciate your time and feedback.

4/10 Malo

Eric

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza y servicios
No housekeeping services.. bedding needs to be replaced washed but spotted.
Se hospedó 2 noches en agosto de 2021
Respuesta de DR, el 20 sept. 2021
Thank you for your time and feedback. It will be discussed to make improvements.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
( )Beautiful structure/bones,Location=safe and convenient parking, easy access to highways and many nearby points of interest:Mexican barrio, Belle Isle, Institute of Arts,Tiger Stadium, all staff pleasant and efficient in helping.(-)Limited choice of available rooms, a tad 'pricey',no room cleaning due to pandemic, extra charge for onsite parking.
Se hospedó 3 noches en agosto de 2021
Respuesta de DR, el 16 ago. 2021
Thank you for your comments. We appreciate the time you took to provide them and the rating.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Under construction. No restaurants or food services. Lots of banging.
Se hospedó 1 noche en agosto de 2021
Respuesta de DR, el 16 ago. 2021
We appreciate the time you took to provide feedback and a rating regarding your stay with us. We apologize for the noise.

8/10 Bueno

Michael

Le gustó: Limpieza y servicio y personal
First, let me say that my stay wasn't bad. I will give a heads up that the hotel is going under renovations and for the prestigousness of the hotel there basic rooms aren't great but if you upgrade its worth it. I had the pleasure of meeting the hotels q
Se hospedó 1 noche en agosto de 2021
Respuesta de DR, el 20 sept. 2021
We appreciate your time and feedback regarding the product as we strive to improve it.

8/10 Bueno

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wish the individual rooms could control AC, temperature was a bit warm. Some odd noises real early in the morning, but just chalked that up to it being an older building.
Se hospedó 1 noche en agosto de 2021
Respuesta de DR, el 14 ago. 2021
Thank you for your time and feedback. We appreciate it. We are working on the AC situation.

6/10 Aceptable

Carla

Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Dalanea

Se hospedó 1 noche en julio de 2021
Respuesta de DR, el 2 ago. 2021
Thank you for taking the time to provide a rating. It is appreciated.

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
When I came in to check in the guy at the front desk told me to wait until he finished his paperwork and made a couple phone calls before attending to me! Extremely rude!!! Then made made made me go move my car and come back in to check in! Finally got checked in asked if there was anyone who would deliver there and he said look it up on my phone! Upon checking out he had to inspect our room so he told me to go load my car with luggage and I did and came back he was still at the desk cleaning it and said oh I’ll go check your room in a couple minutes just wait!! Extremely rude again!! Overall not impressed at all!!!
Se hospedó 1 noche en julio de 2021
Respuesta de DR, el 2 ago. 2021
We apologize for the service that was provided to you. Please contact the General Manager's office at your earliest opportunity for further discussion. Thank you in advance.

6/10 Aceptable

Kyra

Se hospedó 1 noche en julio de 2021

10/10 Excelente

Sylvia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean hotel, nice staff. Not happy about having to pay for parking.
Se hospedó 1 noche en julio de 2021
Respuesta de DR, el 20 sept. 2021
We appreciate your time and feedback regarding it.