Terraza o patio

Opiniones de Best Western Durango Inn & Suites

2.5 out of 5
Best Western Durango Inn & Suites
21382 US Highway 160 W, Durango, CO

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 443 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 383 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 120 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 1001 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje familiar
El patio
Se hospedó 1 noche en julio de 2021
Respuesta de Elizabeth, el 27 jul. 2021
We are so very glad you enjoyed your stay!

8/10 Bueno

Imelda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Se hospedó 1 noche en mayo de 2020
Respuesta de Icaretwo, el 26 may. 2020
We appreciate your business and look forward to seeing you again the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel relación calidad precio muy amables los recepcionistas muy bien ubicado y todas las instalaciones al cien
Se hospedó 4 noches en diciembre de 2018
Respuesta de B, el 7 ene. 2019
Thank you for your review. We are glad that you had a nice time here.

6/10 Aceptable

Gregory

10/10 Excelente

Mary

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2022
Respuesta de Icaretwo, el 16 oct. 2022
Thank you.

8/10 Bueno

Terri

Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

David

Viaje en grupo
Le gustó: Servicio y personal
The room had an odor to it and for the price paid I expected more.
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 11 oct. 2022
Thank you for you feedback. I apologize for the issue with your room. Have a great fall season

10/10 Excelente

Trudi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Weekend in Durango
The room was nice and clean. The beds were comfortable. It was nice that there was a bathtub, microwave and refrigerator. The breakfast was better than I was expecting (lots of assortment--my daughter made her own waffles!--they had eggs, sausage, bacon & flour tortillas--yogart,cereal, orange & apple juice). I really enjoyed the location. It was off the beaten path but close to downtown. I really enjoyed the walking/bike paths by the Animas River. So relaxing!
Se hospedó 2 noches en septiembre de 2022
Respuesta de David, el 11 oct. 2022
Thank you for your feedback. We are so glad you enjoyed your stay with us and that breakfast was a an unexpected delight. Have a wonderful fall season.

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2022
Respuesta de Icaretwo, el 4 oct. 2022
Thank you

8/10 Bueno

Jackie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Relaxing and close to downtown
Se hospedó 2 noches en septiembre de 2022
Respuesta de Icare, el 3 oct. 2022
Thank you.

10/10 Excelente

Chi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice
Se hospedó 1 noche en septiembre de 2022
Respuesta de Icaretwo, el 2 oct. 2022
Thank you!

6/10 Aceptable

Robert

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Elizabeth

Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Robert

Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Jeri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This is an older hotel that could use some updating but it was still comfortable. The outside stairs to the second floor are pretty narrow. The lobby is pretty and the breakfast wasn’t bad.
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 28 sept. 2022
Thank you for your feedback. I am glad to hear you enjoyed your stay with us. We hope to see you again and we can get you a ground floor room or something by a wider stair case. Safe travels.

8/10 Bueno

Linda

Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 28 sept. 2022
Thank you for you feedback. Have a great fall season.

8/10 Bueno

Angela

Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 28 sept. 2022
Thank you for your feedback. We hope to see you again.

4/10 Malo

Gale

No le gustó: Servicio y personal y condiciones de la propiedad
Poor experience
Older property .. outside doors to rooms and stairs to haul luggage on… no elevator . Stairs were narrow as well! The lamp by our bed was plugged in with an extension cord .. The bathroom sink area was tiny .. limited plugins ..parking was tight .Hard wooden back chair for sitting . Overall very small room .
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 24 sept. 2022
Thank you for your feedback. I apologize that you did not enjoy your stay at our property. We separate our rooms into ground floor and upper floor so guests can book what they need. We always offer a helping hand with luggage especially for guests on the upper floor, and I apologize if that was not the case for your visit. We also have one of the larger parking lots for hotels in Durango accommodating all travelers from compact vehicles to commercial trucks. We are an older property and not to everyone's liking but we always offer a great value and excellent service her in Durango.

8/10 Bueno

Peggy Lu

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No elevator which was hard at thi altitude for someone with lung and back issues. So need to ask next time. Getting old is tough!
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 23 sept. 2022
Thank you for your feedback. I apologize that we did not have a ground floor room available for you stay. September has been quite a bit busy and the ground floor rooms are usually the first to go. We hope we can see you again sometime and we will do our best to secure a ground floor room for you. I hope autumn is starting out great for you, safe travels.

10/10 Excelente

Robin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pet friendly ?
It was a pleasant stay, but the vanity in the bathroom was too small when u say pet friendly, that doesn’t mean u can't leave ur dog in the room alone. After all people are travelling to sight see
Se hospedó 2 noches en septiembre de 2022
Respuesta de David, el 19 sept. 2022
Thank you for your feedback. I am delighted to hear that you enjoyed your stay with us. I do apologize for any inconvenience it may have caused during your stay being unable to leave your pets unattended at the Inn. It has created to many issues in the past with irresponsible owners, and the only way to ensure it did not continue was to require all pet owner's to take their pets when leaving the property. We hope to see you again in the future, enjoy the rest of your summer.

10/10 Excelente

Elvira

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was convenient and staff friendly, not to mention very accounting front desk personnel
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 23 sept. 2022
Thank you so much for your feedback. I am so glad to hear you enjoyed your stay with us. I am delighted that you enjoyed our location and especially happy to know that our staff was friendly and accountable as always. We hope you come visit us again some time.

8/10 Bueno

Steven, Oelwein

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Bathroom area was very small so not as we expected for a Best western
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 19 sept. 2022
Thank you for your feedback. I apologize if the bathroom you had during your stay was not up to your expectations. We do have some rooms with larger bathrooms on property and may have been able to get one of those rooms for you. I hope you decided to give us another visit and we will be sure to have a room with a larger bathroom for you stay. Safe travels.

10/10 Excelente

Troy

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Would stay again
Big room, clean and comfortable
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 16 sept. 2022
Thank you for your feedback. I am delighted to hear that you enjoyed your stay with us, and hope to see you again.

4/10 Malo

Steven

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Way over priced
This is a very tired hotel that is 70 yrs old with broken concrete and no elevator. Nice flowers. Small doorways and popcorn ceilings. Very disappointing for the money
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 15 sept. 2022
Thank you for your feedback. It is still peak season here in Durango and we do our best to offer a wonderful value when traveling to the area. The building may be a little older, but we make sure to keep guest rooms and amenities up to date. Unfortunately finding a place to squeeze an elevator in is a bit of a challenge. To help combat this we have our rooms separated into upper and ground floor options to insure guests who prefer a ground floor are able to secure one and avoid the stairs. We hope you enjoy what is left of the summer.

10/10 Excelente

Andy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2022
Respuesta de David, el 15 sept. 2022
Thank you so much for you feedback. We are glad you enjoyed your stay and hope to see you again.

10/10 Excelente

Judy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was our second time to stay here. Friendly staff, clean room and good breakfast. I would stay here again.
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 13 sept. 2022
Thank you for your feedback concerning your recent stay. I am so glad you decided to stay with us again. We will be sure to continue to provide friendly service, clean rooms, and a breakfast with much love for any of your potential future stays. We hope to see you again.

6/10 Aceptable

Catherine

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 13 sept. 2022
Thank you for your feedback.

10/10 Excelente

Stuart

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place for dogs
This place offers a very good breakfast and have a nice, large grassy area for dogs.
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 11 sept. 2022
Thank you so much for you feedback. We are so glad you enjoyed your stay with us. We are always happy to host our four legged friends and delighted they were able to enjoy the inn with you. We hope to see you again some time.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Train trip
We needed a place to stay in order to ride the train, this hotel was cost effective and convenient.
Se hospedó 2 noches en septiembre de 2022
Respuesta de David, el 10 sept. 2022
Thank you so much for your feedback. I am so glad to hear that our Inn suited your needs and you were able to enjoy that train ride. We hope to see you again some time.

8/10 Bueno

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was very helpful! Room was nice and clean and bed was excellent. Outside building and parking lot could use a power wash.
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 8 sept. 2022
Thank you for you feedback. We are so glad you enjoyed your stay with us. We have a great team here and it is always good to hear that they are maintaining their helpful and friendly attitude. Although your room was nice and clean, I do apologize if the exterior was a bit dingy we will get to work on that aspect. Have a wonderful rest of your summer.

8/10 Bueno

Miguel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
X
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice staff at the desk and in the breakfast area. A few areas could use some upgrades but overall, no complaints.
Se hospedó 2 noches en agosto de 2022
Respuesta de David, el 7 sept. 2022
Thank you for you feedback. We are glad you enjoyed your stay with us. We will looking into those other areas for upgrading and hope you come see us again some time.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Fidel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de David, el 2 sept. 2022
Thank you for your feedback. We are glad you enjoyed your stay with us and hope you come visit us again some time.

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay here if your visiting Durango!
This is a really nice hotel/morel for your. Durango adventures. Very close to downtown & the scenic train station. Clean rooms & comfortable bed. The pool was pretty nice for a motel! The complimentary breakfasts were what you’d expect, but actually pretty tasty & saved us money in restaurants, though we did patronize them for dinner. I would stay there again!
Se hospedó 2 noches en agosto de 2022
Respuesta de David, el 1 sept. 2022
Thank you for your feedback! We are so glad you enjoyed your stay with us. The season is almost over and the pool will be closing soon so we are glad you got to enjoy that. We put a lot of love into our breakfast and it always warms our heart to know that our effort is appreciated. We hope you visit Durango again soon and come stay with us.

8/10 Bueno

Crystal

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de David, el 28 ago. 2022
Thank you for your feedback. We hope you stay with us again some time.

10/10 Excelente

Sharon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Better than expected
Se hospedó 2 noches en agosto de 2022
Respuesta de David, el 23 ago. 2022
Thank you for your feedback. I am glad we exceeded your expectations and hope you come visit us again sometime.

10/10 Excelente

Hollis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very pleasant place and staff
Very nice hotel. Good location and clean, quiet rooms. Nice front desk staff, and fast check-in. Let us check-in a bit early which was much appreciated. Good areas for dog walking as well.
Se hospedó 1 noche en agosto de 2022
Respuesta de David, el 21 ago. 2022
Thank you so much for your feedback! We appreciate your kind words about our Inn and our staff. It is a delight to know that you enjoyed your stay with us and we were able to get you checked in early. We hope you and your four legged friend can come visit us again some time. Have a wonderful rest of your summer.

4/10 Malo

Anna

Se hospedó 1 noche en agosto de 2022
Respuesta de elizabeth , el 11 ago. 2022
Thank you for your feedback, we are sorry you didn't enjoy your stay.

8/10 Bueno

Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was located conveniently, within a 5 minute drive to historical Durango. The room were clean and quiet. We really enjoyed that the property backs into a large, open hill that provided lots of open space and a nice view for breakfast. The provided breakfast is very good! I wish the pool was a little larger but it was nice for the size and located in a nice spot. The air conditioner worked great and was quiet (that's important for me as I am a very light sleeper.) My only recommendations for improvement would be to ditch the standard cable and allow us to log into our our netflix/hulu accounts. Also the beds were "okay" and the pillows were pretty hard and flat although each bed did provide 4. Would definitely stay again in the future.
Se hospedó 3 noches en agosto de 2022
Respuesta de David, el 9 ago. 2022
Thank you for your feedback! We are delighted to hear that you enjoyed your recent stay at our property. We find that the location and pleasing views on the grounds are great for ourselves and it is always wonderful to hear when it is appreciated by our guests. There has been some consideration to move to smart TV's for the rooms so we will be weighing our options for that. We hope you definitely do return to stay again some time. Enjoy the rest of your summer.

4/10 Malo

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was given a different room than the one I paid for.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

John, Branson

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
How pretty was clean and well-maintained. Very colorful baskets of flowers all throughout the property. Breakfast was very good and staff boys very pleasant. Hotel is that fire from the depot of the Durango and Silverton train.
Se hospedó 3 noches en agosto de 2022
Respuesta de elizabeth , el 7 ago. 2022
Thank you for your feedback John, we are glad you enjoyed your stay! We will pass on that compliment to the boys. We hope to see you again soon!

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good family spot.
Rooms were spacious. Breakfast was good.
Se hospedó 4 noches en agosto de 2022
Respuesta de elizabeth , el 7 ago. 2022
Thank you so much for your feedback John, we are glad you enjoyed your stay and hope to see you again in the future!

8/10 Bueno

Gayle

Se hospedó 1 noche en julio de 2022

6/10 Aceptable

Sunil

Viaje familiar
No le gustó: Limpieza
Stay was ok Service was poor They charge me 45 dollars without any service I made So that amount has to come back to my account
Se hospedó 2 noches en agosto de 2022
Respuesta de elizabeth, el 5 ago. 2022
Thank you for your feedback. You will need to call the hotel directly to discuss this.

8/10 Bueno

Suzanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel featured clean & comfortable beds, a pleasing view of the forested hills from our room (back windows) and a nice outdoor patio for eating breakfast in the morning.
Se hospedó 2 noches en agosto de 2022
Respuesta de David, el 6 ago. 2022
Thank you for your feedback! We are delighted to hear that you enjoyed your stay with us. The patio is a wonderful place to have breakfast. We are glad you took advantage of that. We hope you come visit us again, maybe in the winter, when that forested area is covered in snow it is so pretty.

10/10 Excelente

Kristin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel in good location! Rooms were clean, we had no issues at all.
Se hospedó 1 noche en agosto de 2022
Respuesta de David, el 3 ago. 2022
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us and hope you come visit us again some time. Enjoy the rest of your summer.

2/10 Terrible

tracy

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Didn't stay! Bugs everywhere
Se hospedó 1 noche en agosto de 2022
Respuesta de David, el 3 ago. 2022
We apologize for the sudden arrival of the box elder bugs in your room. I responded to the refund request from expedia this morning so that should be resolved soon. Again we are very sorry to lose your business but understand entirely your reason for leaving. We hope you might reconsider returning to our property as this is not a normal occurrence and we would love the opportunity to provide you with an enjoyable stay at our Inn.

4/10 Malo

Thomas Lee

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Room was cramped. Bathroom tiny, out of date and in the CLOSET. If you like a spacious room, this motel is not the place for you. We left after the first night.
Se hospedó 2 noches en julio de 2022
Respuesta de Icaretwo, el 3 ago. 2022
We are sorry you did not enjoy your stay. We are surely not for everyone. We are an older Inn with great service, super clean and TERRIFIC VALUE. Safe travels.

10/10 Excelente

David

Se hospedó 3 noches en julio de 2022
Respuesta de Randy, el 3 ago. 2022
Thank you for your feedback. Safe Travels!