Tina de hidromasaje interior

Opiniones de Mercure Hull Grange Park Hotel

4 out of 5
Mercure Hull Grange Park Hotel
Grange Park Lane, Willerby, Hull, England

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 201 de 690 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 278 de 690 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 124 de 690 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 58 de 690 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 29 de 690 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

8.0/10

Servicios

7.2/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

PAUL

Fish and chip meal looked lovely but fish was quite greasy
Se hospedó 1 noche en febrero de 2024
Respuesta de Natasha Front Office Manager , el 17 feb. 2024
Thanks for your feedback Paul. Apologies you did not enjoy your meal as much as you expected to, I will ensure your feedback is passed to our Kitchen Team. I do hope the rest of your stay went well and hope to welcome you again soon.

10/10 Excelente

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient locatoon
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 30 ene. 2024
Thanks so much John for your great Rating!

10/10 Excelente

John

Se hospedó 3 noches en enero de 2024
Respuesta de Reception Team, el 4 feb. 2024
Thanks John for the Fantastic Rating!

4/10 Malo

Angela

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
During a three-night stay in Hull, our rest was disrupted by loud music from hotel functions, persisting past midnight. The staff eventually relocated us after complaints, but the experience was far from ideal. Additionally, both rooms, including an 'upgraded' one, needed modernization, especially the bathrooms with their poor fixtures and grime. The hotel's amenities like the pool and jacuzzi were also dated and unclean. With Accor's 2023 EBITDA nearing €1 billion, investment in this property seems overdue. We won't return without significant improvements.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Reception Team, el 24 ene. 2024
Thank you for your feedback Angela. Apologies your stay was not as great as it should have been, we do try our best with room allocations but cannot always get this perfect, especially over the Festive & New Year period where we do hold a lot of celebrations here at the hotel. I do hope you will visit us again in the future, and we are able to showcase what a great Hotel we really are.

6/10 Aceptable

Paul

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Team, el 3 ene. 2024
Thanks for your feedback Paul!

6/10 Aceptable

phil

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Bad wifi
Wifi was terrible in the room as a solo traveller this was not very good unable to watch Netflix or anything similar ive stayed here before and this was a issue then rooms and gym could all do with a little revamp
Se hospedó 3 noches en diciembre de 2023
Respuesta de Natasha Front Office Manager , el 8 dic. 2023
Apologies for the issues with the WIFI Phil. Please note that if you have this issue again next time around, let us know and we can either check the routers or offer you the password to another network which is usually for meeting guests only.

10/10 Excelente

Tony

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natasha Front Office Manager , el 8 dic. 2023
Thank you Tony for your fantastic rating! Hope to see you again soon.

6/10 Aceptable

Stuart

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Tired and overpriced
The Hotel is very tired and looks like nothing improved for 30 years. The pics are very flattering nothing like reality £127 more like a £45 hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jeff, el 21 nov. 2023
Hello Stuary,Thank you for your review. I will pass your comments on to a General Manager.

10/10 Excelente

John

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception Team, el 3 ene. 2024
Thanks so much John! :)

10/10 Excelente

Angela

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jeff, el 21 nov. 2023
Thank you for your lovely review.

10/10 Excelente

Thomas

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jeff, el 17 nov. 2023
That is brilliant to hear.Thank you

8/10 Bueno

Hayley

Se hospedó 1 noche en noviembre de 2023
Respuesta de Natasha Front Office Manager , el 8 nov. 2023
Thank you Hayley for your rating. We hope to see you again soon, and that your next visit is a 10 out of 10!

6/10 Aceptable

Roger

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dated and smelly
Very dated property, smelly and poor quality of furniture and fittings. Needs a major refurbishment. Staff friendly and good breakfast.
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha Front Office Manager , el 8 nov. 2023
Thanks Roger for your feedback. Our property is not the most modern on the market, but our team work very hard to keep the hotel warm and welcoming for all our guests. Thanks for making us aware of a smell, this is not something often brought to us but we will check this out. I am so glad that our lovely team were so friendly and that you enjoyed our fantastic breakfast.

6/10 Aceptable

Roger

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Tied and smelly
Hotel is looking tied and needs a major refurbishment. Fusty smell throughout corridors, dated decor and furniture. Staff friendly and quality breakfast.
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha Front Office Manager , el 8 nov. 2023
Thank you Roger, I will ensure your comments with regards to the smell on the corridor is passed to our team to hopefully rectify straight away. I am glad our lovely team and great breakfast had a positive impact on your visit. I do hope you will visit again.

6/10 Aceptable

Andrew

Le gustó: Comodidad de las habitaciones
Well reception had double booked my room. When. Two ladies managed to open my door and let themselves in. Tried ringing reception twice no answer in the end one of the ladies went down to reception.
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha Front Office Manager , el 8 nov. 2023
Thanks Andrew for bringing this to our attention. I will check with those on shift to try and decipher why this was able to happen and put a process in place to stop this from happening again. Hope to see you again.

8/10 Bueno

Geoffrey

Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha Front Office Manager , el 31 oct. 2023
Thank you Geoffrey for your rating! Hope to see you again soon.

2/10 Terrible

Shavez

Viaje de negocios
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Don’t stay here
Rooms look nothing like the pictures on hotels.com. The walls are very thin so you can hear everything. The room was dated and we waited around 2 hours for food in the restaurant
Se hospedó 2 noches en octubre de 2023
Respuesta de Natasha Front Office Manager , el 8 nov. 2023
Hi Shavez, I am so disappointed to read your feedback, and that you would not recommend us to others. Our rooms are not the most modern, in line with our Manor House property, but our team do work extremely hard to keep them clean, warm and welcoming. I do hope that you will give us the opportunity to show you what a great hotel we really are in the future.

8/10 Bueno

Yousuf

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha Front Office Manager , el 31 oct. 2023
Thank you Yousuf for your feedback! We hope to see you again.

6/10 Aceptable

Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Bathroom needed upgrading.Chip in washbasin and dated fittings.Room basic but clean.There were two chairs in the room one of which was an old brown wooden one which looked very worn as the vinyl had peeled off the edges of the seat.
Se hospedó 2 noches en octubre de 2023
Respuesta de Natasha Front Office Manager , el 8 nov. 2023
Thank you for your feedback Ann. I apologise that the room and it's fittings were not what you expected when staying with us, there are some aspects such as our bathrooms that do need some investment which will hopefully come along soon. In the meantime I am so glad you recognised that our Housekeeping team do work very hard to keep all our facilities in a clean working order. We do hope to see you again.

8/10 Bueno

Caroline

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decor and furnishings a little tired / dated in places, but a very pleasant stay. Clean. Very comfortable beds and a great nights sleep. Kids loved the pool. Great breakfast. Very helpful staff. Good location.
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha Front Office Manager , el 31 oct. 2023
Thank you Caroline for your kind feedback. I am glad that although some areas of our property are not extremely modern, that the hard work our staff do to keep our hotel clean and welcoming is recognised. I am so glad the whole family had a great stay, and managed to use our great facilities! Hope to see you again soon.

8/10 Bueno

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An easy to find Hotel, well set out & convenient for our trip to Cottingham & the area. Friendly, pleasant, & helpful staff plus an easy feel about the place. The Hotel is well managed & has the facilities & amenities you would expect, it all added to our enjoyment of the weekend. Will stay again & would recommend.
Se hospedó 2 noches en octubre de 2023
Respuesta de Reception Team, el 18 oct. 2023
Thank you Andrew for your feedback. I am glad you had a great stay and we hope to see you again.

6/10 Aceptable

Margaret

Noisy hotel
Se hospedó 1 noche en octubre de 2023
Respuesta de Reception Team, el 18 oct. 2023
Apologies your stay was not to the expectation, thank you for your feedback.

10/10 Excelente

Zoey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel and staff. Dogs welcome. Large room. Quite dated and in need of a redecoration but clean and comfy
Se hospedó 3 noches en octubre de 2023
Respuesta de Reception Team, el 18 oct. 2023
Thanks so much Zoey, hope to see you again!

8/10 Bueno

David

Se hospedó 1 noche en septiembre de 2023
Respuesta de Natasha - Front Office Manager , el 1 oct. 2023
Thanks for your feedback David!

6/10 Aceptable

Helen

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Natasha - Front Office Manager , el 1 oct. 2023
Thank you Helen for your feedback.

10/10 Excelente

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good access from A63 and A164 with ample parking. Lovely large clean double room and very friendly staff. We returned after an event late and the bar was closed, but as we were residents, the night reception staff kindly still served us a ‘night cap’. Overall very good hotel experience and we shall stay again. Thank you.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Natasha Front Office Manager , el 24 sept. 2023
Thanks so much for your kind feedback Paul! I am glad you found our team so friendly, and they were able to help with that all important Night Cap! Hope to see you again.

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Just ok, Average, needs upgrade
Room was clean, but the bathroom is dated, the ceiling looks like an office grid ceiling, bed was great, no air con (on a red hot night which was unbearable), noise from next doors tv at 1am, had to call reception. Breakfast in morn wasn’t being kept topped up towards the end and, we came down around 20minutes before the cut off (not unreasonable) and we had to ask for everything, staff also didn’t look to pleased.. looked at us like we were aliens. Reception bloke was great
Se hospedó 1 noche en septiembre de 2023
Respuesta de Natasha Front Office Manager , el 10 sept. 2023
Thanks for your feedback. Apologies your stay was not 100% positive, I will ensure your feedback is passed on to the correct department heads to resolve these issues. Hope to see you again, and your experience will be much better next time around.

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel, will be returning
We had a lovely stay. The room was nice and well equipped. The bed was very comfortable. A couple of areas in the room were a little disheveled (i.e., slight crack in the wall, broken photo frame, bathroom could use a re-grout) but this did not take away from our stay. The floor we were on was easily accessible and was nice and quiet. The hotel's pool and spa facilities were great and a lovely addition for our second day there. All the staff we encountered were very friendly and helpful.
Se hospedó 2 noches en agosto de 2023
Respuesta de Reception Team, el 31 ago. 2023
Thank you so much Amanda for your lovely feedback. I am so glad you had a lovely stay and you found our team so friendly & helpful. We do hope to welcome you again very soon!

8/10 Bueno

John

Se hospedó 1 noche en julio de 2023
Respuesta de Reception Team, el 31 ago. 2023
Thank you John for your Rating!

8/10 Bueno

David

Se hospedó 1 noche en agosto de 2023
Respuesta de Natasha Front Office Manager , el 10 sept. 2023
Thanks David!

8/10 Bueno

Alex

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Adequate but could do with updating on places
Hotel and rooms feel a little ‘dated’ though perfectly pleasant. The lift is slow so take the stairs, my room has no power sockets near the bed, light switches that were different styles, and a TV remote that rattled and would only work at certain angles. Water pressure in the shower was poor. But the room had a lovely view of the gardens and a good night’s sleep.
Se hospedó 1 noche en agosto de 2023
Respuesta de Reception Team, el 31 ago. 2023
Thanks Alex for your feedback. I am glad that overall you had a great stay, and hope to see you again soon.

10/10 Excelente

Edwina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent room, service, helpful staff, excellent breakfast. I would highly recommend
Se hospedó 1 noche en agosto de 2023
Respuesta de Reception Team, el 18 ago. 2023
Thank you so much Edwina, it is brilliant to read such great feedback!

2/10 Terrible

Geoff

Viaje de negocios
No le gustó: Limpieza y servicio y personal
Wish I hadn’t bothered.
Checked in fine only to find out they allocated me the wrong room so only after I realised (not the hotel), I had to repack my stuff and move to another room. Ordered food in the restaurant which took nearly an hour to come and when it did, it was inedible. Give a wide berth would be my humble advice
Se hospedó 1 noche en agosto de 2023
Respuesta de Reception Team, el 18 ago. 2023
Apologies you did not have a great stay Geoff. I have had a look into your reservation and can see that you were checked in to a double room, which is what your reservation was for - apologies if there is some confusion with this. I do hope you will visit us again and have a much more positive experience next time around.

10/10 Excelente

Justin

Se hospedó 2 noches en julio de 2023
Respuesta de Natasha Front Office Manager , el 25 jul. 2023
Thanks so much for your brilliant feedback Justin!

10/10 Excelente

Tracey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Natasha Front Office Manager , el 5 jul. 2023
Thank you so much Tracey!

10/10 Excelente

Peter

Se hospedó 1 noche en junio de 2023
Respuesta de Natasha Front Office Manager , el 26 jun. 2023
Thanks so much Peter for your brilliant score!

8/10 Bueno

Jonathan

Se hospedó 1 noche en junio de 2023
Respuesta de Natasha Front Office Manager , el 13 jun. 2023
Thank you Jonathan for your Feedback :)

8/10 Bueno

Bridget

Se hospedó 1 noche en mayo de 2023
Respuesta de Natasha Front Office Manager , el 6 jun. 2023
Thank you Bridget for your feedback :)

10/10 Excelente

Amanda

Se hospedó 1 noche en mayo de 2023
Respuesta de Natasha Front Office Manager , el 15 may. 2023
Thank you so much Amanda!

6/10 Aceptable

Rizwan

Viaje familiar
Clean and tidy - a little worn out
Clean and tidy although a little dated and worn out No fridges available for use - We had children with us age 6 and 2 and so somewhere to store their snacks etc would have been nice
Se hospedó 1 noche en mayo de 2023
Respuesta de Natasha Front Office Manager , el 19 may. 2023
Thank you for your review. We hope to see you again soon.

6/10 Aceptable

Sarah

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff were lovely and helpful. The hotel itself smells of damp/musty. Upgraded to a premier room, cobwebs on the ceiling, toilet didn’t work properly, hair dryer and lights didn’t work at all.
Se hospedó 1 noche en mayo de 2023
Respuesta de Natasha Front Office Manager , el 15 may. 2023
Thank you Sarah for your feedback. I will pass on your comments to the Housekeeping Team, so we can get these issues checked and rectified. Hope you will visit us again and have a more positive stay next time around.

8/10 Bueno

Maya, dubai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff are very helpful and friendly. The rooms are very clean and spacious. If you are planning to stay and relax at the property then the hotel is perfect for that, if you are planning to go places it’s difficult to find transportation.
Se hospedó 3 noches en abril de 2023
Respuesta de Natasha Front Office Manager , el 15 may. 2023
Thank you so much Maya! We hope to see you again soon.

8/10 Bueno

Jonathan

Se hospedó 1 noche en abril de 2023
Respuesta de Natasha Front Office Manager , el 4 may. 2023
Thank you Jonathan for your feedback. We hope to see you again :)

10/10 Excelente

Cyra

Se hospedó 1 noche en abril de 2023
Respuesta de Natasha - Front Office Manager , el 1 may. 2023
Thank you so much for your kind rating! Hope to see you again soon :)

10/10 Excelente

Daniel

Se hospedó 2 noches en abril de 2023
Respuesta de Natasha - Front Office Manager, el 28 abr. 2023
Thank you so much for your brilliant rating!

10/10 Excelente

Alan

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Perfect location, All the staff were friendly. Definitely recommend
Se hospedó 7 noches en abril de 2023
Respuesta de Natasha Front Office Manager , el 22 abr. 2023
Thank you so much Alan for your kind review! We hope to see you again soon.

8/10 Bueno

Eric

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2023
Respuesta de Natasha - Front Office Manager , el 19 abr. 2023
Thank you Eric for your kind Feedback!We hope to see you again soon.

2/10 Terrible

Sarah

Se hospedó 1 noche en marzo de 2023
Respuesta de Natasha Front Office Manager , el 27 mar. 2023
Apologies your stay did not meet your expectation; We do hope you will visit us again and have a much more positive experience.

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Servicio y personal
The hotel is in a great location for access into Hull, there is plenty of space to park too. The hotel looks like it used to be a former country manor house and retains some of those lovely features but with more recent additions many of which a a little tired. The staff were great and the restaurant had a good selection for both breakfast and evening meals.
Se hospedó 4 noches en marzo de 2023
Respuesta de Natasha Front Office Manager , el 21 mar. 2023
Thank you for your feedback! We hope to welcome you again soon :)

10/10 Excelente

Matt

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
lovely staff especially the breakfast team
Se hospedó 4 noches en marzo de 2023
Respuesta de Natasha Front Office Manager , el 21 mar. 2023
Thank you for your great Feedback Matt :)