When we arrived after driving for 13.5 hours there was nobody at the desk. We looked around then saw a bell and rang it. Waited another moment, then rang it again. A person came running out of the back office and said,"WHAT?" I gave my name and told her I had a reservation. She looked on her computer and told me she had no reservation under my name. I told her I booked through Expedia, and handed her my phone to show her the Expedia confirmation number and details of the reservation. She looked on her computer and told me I was a "No Show". It was 8:30 at night, and I have no idea how she made that determination. She asked me how many beds, and I asked her to please provide me with the room I had reserved. She finally provided me with room keys. She was the rudest hotel employee I have ever encountered, and I travelled working for the Federal government!