Caja de seguridad en la habitación y escritorio

Opiniones de Spring Lake Inn & Suites - Fayetteville

3 out of 5
Spring Lake Inn & Suites - Fayetteville
103 Brook Lane, Spring Lake, NC

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 271 de 852 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 218 de 852 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 134 de 852 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 103 de 852 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 126 de 852 opiniones" "

7.4/10

Limpieza

8.0/10

Servicio y personal

5.6/10

Servicios

7.0/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

ANA LUCÍA

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Esta bien para una noche
Es una buena opción de alojamiento de una noche. La habitación tenía algo de mugre. La cisterna no funcionaba excelente y en el desayuno no ofrecen agua ni fría ni caliente.
Se hospedó 1 noche en septiembre de 2023
Respuesta de TB, el 31 oct. 2023
Hola y gracias por tus valiosos comentarios. Nos decepciona que no haya encontrado todo a su gusto y haya abordado sus inquietudes. Todos esperamos que nos brinde la oportunidad de recuperar su confianza en nuestro compromiso con su comodidad.

6/10 Aceptable

catalina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Estuvo ok, habian varias fiestas en el piso y había bastante sonido lo cual hizo difícil dormir bien. No habia nada para desayunar
Se hospedó 1 noche en junio de 2020

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2017

2/10 Terrible

Nairoby

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would not stay here again.. it’s a cheap motel falling apart charging as much as the chain hotels. Flickering outdoor lights all night long into room, dirty walls, beds , floor in need of new rugs, elevator did not work so we had to walk up the staircase with luggage
Se hospedó 2 noches en marzo de 2024
Respuesta de Barbara, el 27 mar. 2024
I'm sorry hear your stay wasn't a pleasant stay. Thank you taking the time give us feedback.

4/10 Malo

Samantha

Viaje de negocios, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The front desk staff were all incredibly nice. The single elevator has definitely been broken for a long time. The stairwells were filthy & probably need remodeled because they felt interesting to walk on. The carpet in the hallway was stained. The place smelled like weed. The bed had someone else’s hair in it but over all the room seemed mostly clean. The side door entrance wasn’t locked & I didn’t need my key card to enter. The pet fee was only $10… so that was nice.
Se hospedó 2 noches en marzo de 2024
Respuesta de Barbara, el 27 mar. 2024
Thank you for taking the time give us feedback.

2/10 Terrible

Rosa

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property in very poor condition for the price charged. Rooms / hallways dirty, bed sheets with hair / stains. Elevator out of service .. it’s horrible , not sure why listed on Expedia Stick with major brands going forward
Se hospedó 2 noches en marzo de 2024
Respuesta de Barbara, el 27 mar. 2024
Thank you for taking the time give us feedback. We're sorry to hear that you had a negative experience during your stay.

8/10 Bueno

Lachelle

Le gustó: Servicio y personal
The trash bins in the common areas were always overflowing. Making the place smell bad.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Douglas

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Fairly clean,
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Qyreeana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Asionna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The ladies are so nice and the place is very clean .
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Ronnie

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Barbara, el 11 mar. 2024
Thank you for your feedback.

8/10 Bueno

John

Le gustó: Servicio y personal
No breakfast. A small coffee in room. Floors were very dirty
Se hospedó 2 noches en febrero de 2024
Respuesta de Barbara, el 11 mar. 2024
Thanks for taking the time give us feedback . At this time we're not serving breakfast. Thank you for bringing to our attention with floors not be cleaned. I will make sure to address that with my cleaning staff.

8/10 Bueno

Larry

Se hospedó 2 noches en enero de 2024

2/10 Terrible

Sydlie

Se hospedó 1 noche en enero de 2024
Respuesta de Barbara, el 27 mar. 2024
Thank you for taking the time give us feedback.

10/10 Excelente

Deiontez

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s love
Respuesta de Barbara , el 26 ene. 2024
Thank you taking time to give us feedback !

6/10 Aceptable

Neide

Viaje con mascota, Viaje familiar
No le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara, el 11 mar. 2024
Thanks for taking the time give us review.

2/10 Terrible

Danielle

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

10/10 Excelente

Laura

Viaje en grupo
Quiet. Clean room. Polite staff
Se hospedó 1 noche en enero de 2024
Respuesta de Barbara, el 10 ene. 2024
Thank You for staying with us.

10/10 Excelente

Dawn Marie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The stay was great. The only complaint I have is the second buildings front door would not open most of the time. We had to walk around to the side. It was a pain. Other than that it was a great visit!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Barbara, el 11 mar. 2024
Thank you giving us feedback. Glad you had a pleasant stay with us.

10/10 Excelente

GLORIA

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

6/10 Aceptable

Roshiem

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
The staff was nice but the condition of the motel the room was nice but it looks like a crack head motel
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara, el 3 ene. 2024
Hello Roshiem, Thank you for taking the time give us a feedback. We currently renovating at this time.

6/10 Aceptable

Gabriela

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

10/10 Excelente

Charleneea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

4/10 Malo

Tracy

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Towels in the bathroom was dirty and had hair on it. The hall carpet is raggedy. And people play loud music in the hotel parking lot.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Barbara, el 11 dic. 2023
Hello Tracy, thank you for taking the time give us feed back. We are disappointed that you had issues.

10/10 Excelente

Billy

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

8/10 Bueno

Travis

Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

10/10 Excelente

Sherry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I really enjoyed my stay. The staff was great and my room clean. I felt safe.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Barbara, el 3 ene. 2024
Hello Sherry, Thank you for taking the time give us a positive review. So glad you enjoyed your stay !

2/10 Terrible

Mimi

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

4/10 Malo

Mimi

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I overslept, which made me late checking out front desk tried calling but couldn’t get through because of dnd so they left a voicemail not knowing it was recording while talking crap about their customers. The previous night I was locked out of my hotel room and was standing at the front desk for 25 minutes so someone can open the door because they cut my card off when it was not my checkout day. I also called front desk three times to let someone know I was trying to get through the door but no answer. Then about 25 minutes after ringing the bell, and calling the front desk, the employee walks around on her mobile phone having a conversation. They are very unprofessional and unorganized. I come here every week and every time I come they try to put me in a room that I didn’t pay for. Perfect example.. I checked in Saturday she put me in the wrong room so I called front desk to let her know and her response was “ yeah that’s definitely not your room” but she put me in that room smh very very, very unprofessional and unorganized! This is definitely my last time staying at this hotel !!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barbara, el 5 dic. 2023
Hi Mimi, Thank you for your feedback on your stay with us. We are disappointed that you did not find everything to a 5 ranking. We hope that you will give us another opportunity to regain your trust in our commitment to your happiness and comfort..

6/10 Aceptable

David

Le gustó: Servicio y personal
Hotel was alright the Hot Water only lasted for 10 minutes when I took a shower the walls were thin so I ould hear the people next door. You can tell it is an older building
Se hospedó 2 noches en noviembre de 2023
Respuesta de Barbara, el 5 dic. 2023
Hello David, thank you taking time give us feedback. This hotel is currently under going improvements. I will address the hot water issue.

8/10 Bueno

Sherry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had a wonderful stay. This my fourth stay and second extended stay, this is a nice, clean, and safe hotel. The staff is great and it is very affordable.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara, el 5 dic. 2023
Hello Sherry , thank you for taking time to give us feedback and for continuing to come stay with us!

8/10 Bueno

Lynaira

Le gustó: Servicio y personal y condiciones de la propiedad
Great customer service definitely would stay here again
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barbara, el 5 dic. 2023
Hello Lynaira , we are pleased to hear you had a great stay with us!

2/10 Terrible

Iesha

Se hospedó 1 noche en noviembre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

10/10 Excelente

Sherry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay!
Se hospedó 21 noches en noviembre de 2023
Respuesta de Barbara, el 5 dic. 2023
Hey Sherry ,We are pleased hear you enjoyed you're stay with us.

2/10 Terrible

Kevin

Se hospedó 4 noches en noviembre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us

2/10 Terrible

richard

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The first room we went into smelled like mold so bad we couldn’t even breathe. Then they moved us to another room that had a broken showerhead, broken toilet seat and a ripped curtain.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Barbara, el 27 nov. 2023
Hello Richard, We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

8/10 Bueno

Keishla

Viaje familiar
Le gustó: Limpieza y servicio y personal
We liked our stay here. Staff were amazing and cordial. Check in super easy and fast. We loved they are pet friendly. Room was neatly clean and smell good. Hotel is kind of old and would benefit to use upgrades or remodeling. But as long as it was clean Im fine with it.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Barbara, el 27 nov. 2023
Hello Keishla, Thanks for your positive feedback! We appreciate you taking the time.

10/10 Excelente

Darryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us

4/10 Malo

Amy

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Room was very dirty.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Barbara, el 16 nov. 2023
Thank you for taking the time give us feedback about your experience during your stay with us. I will make sure to address the housekeeping staff.

2/10 Terrible

Elizabeth

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was a shooting right outside the building and someone was yelling to get in a side door. I went up front to notify the front desk personnel who was asleep. Had to call the office phone to wake them up. And when I spoke to them their response was that there was police already there. And I notified them someone tried to get in a side door and she needed to call the police. Breakfast was a joke. This place is not like the pictures. AVOID
Se hospedó 2 noches en noviembre de 2023
Respuesta de Barbara, el 16 nov. 2023
Thank you taking time give us feed back. I'm sorry to hear you're experience during your stay was not a pleasant stay. I will be addressing the issue with the front desk .

8/10 Bueno

Angela

Le gustó: Servicio y personal y condiciones de la propiedad
Tory was AMAZING. Superb customer service! Give that woman a raise!!! I had to change the linen myself but no big deal. Saw a few roaches which gave me some concern in my last two days here. All in all not a bad stay. Just wish the gym was open but it is under construction so hopefully whoever comes next will have access. Wasn’t a fan of having to find quarters for the laundry but made it work. I’d come back if it was another temporary stay.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Barbara, el 5 dic. 2023
Hey Angela , thank you for taking the time give us a positive feedback! I will let Tori know you was pleased with her customer service. She aims to please!

8/10 Bueno

Nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hallways showed a bit for wear, but room was clean. Staff was very friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de TB, el 31 oct. 2023
Hi NancyThanks for your stay and taking the time to tell us about it. We are all happy to know the team took good care of you and that you found everything clean. There are upgrades coming and hope they will also be to your likening.

2/10 Terrible

willie, Chino

No le gustó: Servicios y condiciones de la propiedad
Very noise, bath towels the worst so thin hard on skin, no gym, no breakfast as advertised. Very disappointed!
Se hospedó 5 noches en octubre de 2023
Respuesta de TB, el 31 oct. 2023
Hi WillieYou stay and feedback are greatly appreciated. I am truly sorry to hear of you disappointment. We are working hard to address your concerns and hope to have some upgrades in the near future. Thank you again and hope that you will allow us to serve your hotel needs again.

10/10 Excelente

Betsy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was friendly and quick. It was very noisy in my neighbors room 1 of the nights and I didn’t sleep well.
Se hospedó 3 noches en octubre de 2023
Respuesta de TB, el 31 oct. 2023
Hi BetsyThanks for the great ranking! We are just thrilled to know you enjoyed your recent stay. Please let us know when there is any reason that would be impacted so we can address immediately during your stay as it is so important for all of our guest to enjoy their stay. Thanks again-We hope to see you again soon.

10/10 Excelente

Timothy

Se hospedó 1 noche en octubre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

2/10 Terrible

Mallory

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We did not stay the night. Elevator smelled like meth upon arrival, room was not clean, could smell cigarettes in our room despite it being a non-smoking hotel, and the parking lot area did not feel safe.
Se hospedó 1 noche en octubre de 2023
Respuesta de TB, el 31 oct. 2023
Hi MalloryThank you for your feedback on your recent time at our hotel. We do work hard to prevent these types of concerns with odors but more importantly our guest safety. The property is staffed with a team that will address any concerns as they are made aware of them, it is disappointing that that was not the case during your visit. Rest assured that we are taking every effort possible to avoid these types of issues in the future.

8/10 Bueno

Tionna

Se hospedó 1 noche en octubre de 2023
Respuesta de Barbara, el 10 ene. 2024
Thank you for staying with us.

2/10 Terrible

Donald

No le gustó: Limpieza, servicios, condiciones de la propiedad
There was a roach that crawled right next to my face while I was sleeping. Also, there was bed bugs all over my bed!!!
Se hospedó 2 noches en octubre de 2023
Respuesta de TB, el 31 oct. 2023
Hi DonaldWe are truly disappointed to hear that you had such a negative experience. Rest assured that we do not take such feedback lightly and have been working hard to address your feedback. We do hope that you will allow us the opportunity to regain your trust in our commitment to your comfort.

6/10 Aceptable

michael

Se hospedó 1 noche en octubre de 2023
Respuesta de TB, el 23 oct. 2023
Hi MichaelThanks for your recent stay with us. We are disappointed that you did not find everything to a 5 ranking. We hope that you will give us another opportunity to regain your trust in our commitment to your happiness and comfort.

10/10 Excelente

Jamel

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved everything!
Se hospedó 1 noche en octubre de 2023
Respuesta de TB, el 23 oct. 2023
Hi TimThanks for the stay, we are so glad you found everything to your likening!See you soon