Angel, thank you for your feedback. At Sheraton Philadelphia Downtown, we aim to provide best-in-class services to all our guests. It's great to know you enjoyed your overall stay. Regarding parking, we understand that the cost may seem steep. We assure you that our prices are in line with other central city locations, and we continuously work to ensure the best value. We appreciate your understanding and look forward to hosting you again.

Alejandro, lamentamos saber de tu experiencia menos que satisfactoria. Nos esforzamos por ir más allá para brindar un excelente servicio y comodidades; está claro que no tenías esa percepción. Apreciamos sus comentarios ya que nos ayudan a crecer y mejorar. Sus inquietudes se toman muy en serio y se compartirán con el equipo. Esperamos tener la oportunidad de mostrarle nuestro compromiso de brindar un mejor servicio en el futuro.

Thanks for the outstanding rating, Brenda!We're delighted your time at Sheraton Philadelphia Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

¡Gracias por la gran calificación, Alicia!Estamos felices de que haya tenido una estancia agradable con nosotros. Es lamentable que haya tenido tales desafíos con nuestras opciones gastronómicas. Estamos decepcionados de no haber podido satisfacer sus necesidades y solucionar el problema. Nos mantenemos en un estándar más alto. Abordaremos su inquietud con nuestro equipo en el futuro.Nos esforzamos por la excelencia, por lo que esperamos poder compartir una experiencia aún mejor con usted pronto.

Thank you for sharing your thoughts with us, Kimberly!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sheraton Philadelphia Downtown.

Thank you for sharing, Junior! At Sheraton Philadelphia Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day!

¡Gracias por dejarnos esta maravillosa reseña! Estamos encantados de que haya disfrutado mucho de su estadía en el Sheraton Philadelphia Downtown. También es bueno saber que aprovechó nuestra conveniente ubicación en el corazón de la ciudad. Nos esforzamos por ofrecer a nuestros huéspedes solo las experiencias más memorables y su elogio nos permite saber que lo estamos logrando. ¡Esperamos volver a recibirlo pronto para otra experiencia fabulosa! ¡Tener un día precioso!

It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you! Have a lovely day!

Good Day Norma, Thank you so much for rating us 10 out of 10!

Joy Anne, it's wonderful to hear about your experience at Sheraton Philadelphia Downtown. Our team is indeed known for their helpfulness and flexibility, and it's great to know that this had a positive impact on your stay. We're thrilled to have earned your loyalty and look forward to welcoming you back in your future travels.

Patrick Gerard, we're delighted to learn that your stay at the Sheraton Philadelphia Downtown was enjoyable. It's certainly our goal to consistently offer memorable experiences to our valued guests. We appreciate your high rating and look forward to welcoming you back soon.

Mary, we're genuinely sorry to hear about the difficulties you experienced. It's disappointing that you found our facility not meeting your expectations. We're dedicated to offering our guests a comfortable and satisfying stay, so we certainly appreciate your feedback regarding the room lock, restroom operations, and lighting. Please know that your concerns will be forwarded to the relevant teams for scrutiny and action. We hope for a future opportunity to show you our typical standard level of service and care.

Thank you for the 4-star rating, Liliana!We are delighted to see that you had a wonderful time at Sheraton Philadelphia Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

Victor Isaac, we regret to hear about your recent experience. The cleanliness issues you mentioned regarding the bathroom and carpet fall short of the standards we strive for. Action has been taken to ensure this is not repeated. Thank you for bringing this to our attention so that we can continue to improve our service.

Laura, we're overjoyed to hear you enjoyed your experience at Sheraton Philadelphia Downtown. It fills us with pride knowing our beautiful premises contributed to your delightful stay. We would be thrilled to welcome you back in the future. Thank you for choosing us.

Carlos, it's great to hear that you enjoyed your stay at Sheraton Philadelphia Downtown. We're delighted to know that you're looking forward to visiting us again soon. Your positive feedback makes all our efforts worthwhile. Until the next time!

Samantha, it's wonderful to see a perfect rating for your stay at Sheraton Philadelphia Downtown. We're always striving to provide a top-notch experience for our guests, and it seems we have truly delivered. We look forward to welcoming you back on your next visit.

Corrie, thank you for sharing your feedback. We understand your concern about extra costs associated with parking. Please rest assured that we constantly strive to ensure that all aspects of our guests' stay, including parking, are streamlined and convenient. Sheraton Philadelphia Downtown appreciates your feedback and will take it into consideration as we continually aim to improve our offerings. We hope to have the chance to serve you better in the future.

Russel, it's wonderful to read about your enjoyable experience at Sheraton Philadelphia Downtown. Your mention of our prime location and the appeal of our rooms truly brightens our day. We strive to create memorable experiences for all of our guests, and your words indicate that we've succeeded. Please consider us your home away from home whenever you're in Philadelphia. We look forward to welcoming you back soon.

Luisa, acknowledging your feedback about your dining experience and interaction with the reception, we deeply regret any delays or inconvenience you might have encountered. We place significant emphasis on providing prompt service and attentive assistance to every guest. We are constantly striving to improve our processes to serve guests better. Your insights are valuable and will be taken into account for future improvements. We hope to get another chance to provide you with a superior experience during your next visit.

Nicole, thank you for your rating of Sheraton Philadelphia Downtown. It seems you had a good stay and we're thrilled about this. We would be delighted to welcome you back when your travels bring you to Philadelphia again.

Angel, it's clear from your feedback that there were aspects of your experience that didn't fully meet expectations. We're sorry to hear about your concerns over the late checkout fees and the snack options. Additionally, the cost of parking is something we actively review to ensure it's competitive. Your opinion is valuable, as it helps us enhance the overall guest experience. We strive to offer services and amenities that stand out, making us a preferred choice for travelers. We hope you'll consider us again for a future stay and find these enhancements reflect our commitment to improving.

Thanks for the perfect rating, Shavonne!We're pleased to hear that you have fully enjoyed your stay at Sheraton Philadelphia Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

Robert, it sounds like your experience did not quite meet the expectations we strive for. We regret that you were inconvenienced by elevator wait times and apologize for the delay in your valet service. Please know we're constantly working on improving these aspects to ensure a seamless stay for our guests. We appreciate your feedback and certainly hope to have another opportunity to serve you the next time you're in Philadelphia.

Thanks for the 4/5 rating, Albania!We're thrilled you enjoyed your time at Sheraton Philadelphia Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

We appreciate you sharing your concerns with us, Filipe.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

Jodi, thank you for sharing your thoughts. It's regrettable to learn about the issue you had with the elevators, and the challenge you faced accessing the stairway. We're continuously making efforts to ensure a seamless experience for our guests. On a more positive note, it is reassuring to learn our front desk team members were courteous and effective. We do hope you'll consider a future stay with us at Sheraton Philadelphia Downtown.

Sean, it's regrettable to hear about your experiences with parking and interactions with the front desk. We strive to deliver excellent service and will be redoubling our efforts to ensure helpfulness and friendliness at all points of interaction. Thank you for taking the time to share your feedback.

Charmin, it's gratifying to learn that your stay at Sheraton Philadelphia Downtown met your expectations. Your positive rating speaks volumes and encourages our team members to continue providing exceptional service. We look forward to hosting you again on your next visit to Philadelphia.

Kathy, it's regrettable to hear of your experience regarding your room reservation and parking costs. While these anomalies are unusual, we value your insight and will review these discrepancies. It's crucial for us that our guests are given accurate information and prices. Please consider bringing up such concerns directly with our team members during your stay so we can assist promptly in finding appropriate solutions. We hope you give us another chance to better serve you in the future.

Joel, it's heartening to see your positive feedback about your experience at Sheraton Philadelphia Downtown. We understand the parking guidelines may appear unusual but they are critical to ensure convenience for all our guests. Regarding the pool, due to the current health scenario, safety takes precedence and we appreciate your understanding. We look forward to welcoming you back even as we strive to continually improve our services.

Andrew, it's great to hear your stay at Sheraton Philadelphia Downtown was pleasant overall. We regret any confusion you experienced in regard to the parking and breakfast charges. These discrepancies can sometimes occur when bookings are made through third-party platforms. We value your feedback and hope to welcome you back for an even better experience next time.

Alexia, it's splendid that you enjoyed your time at Sheraton Philadelphia Downtown. Our team strives to offer a peaceful and pristine environment for our guests. We can't wait to welcome you back for another remarkable visit!

Thanks, Caitlin! It's outstanding your time at Sheraton Philadelphia Downtown was fantastic. We can't wait until your next visit!

Flor, your succinct yet enthusiastic comment truly made our day at Sheraton Philadelphia Downtown. We're so glad you enjoyed your stay and look forward to having you back with us again soon.

Thank you for the 4/5 rating, Jeneane!We are excited to see that you had an enjoyable experience at Sheraton Philadelphia Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

Shi, it's disappointing to see that your recent stay wasn't up to expectations. We appreciate your feedback, as it helps us improve and deliver better service in the future. We hope we'll have the chance to provide a better experience next time.

Jessica, we regret to hear about the troubles you faced during your stay. We understand your concerns about the water temperature, availability of amenities, service at the bar, and the efficiency of the elevators. These are undoubtedly important aspects of any hotel stay. Please be assured that we value your feedback and we will prioritize addressing these matters to enhance our guests' experience. We hope for the opportunity to serve you better in the future.

Lisa, it's wonderful to hear that your stay at Sheraton Philadelphia Downtown met your expectations. We're glad that the cleanliness of our premises and upkeep of your room added to your positive experience. We look forward to hosting you again in the future.

Carrilee, thank you for sharing your experience. It seems you had a bit of an inconvenience with our takeout service, for which we apologize. Even during large events, our goal is to serve all guests promptly and efficiently. Your feedback is valuable as we work towards managing our resources to optimize service delivery during busy times. Your continued support of the Sheraton Philadelphia Downtown is greatly appreciated and we look forward to making your next visit more streamlined.

We appreciate the feedback, Zenaida.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

We appreciate you sharing this positive rating, Wan!The comfort of our guests is important to us so we can't wait to see you back again at Sheraton Philadelphia Downtown. We want to share an even more enjoyable experience with you next time.

Andrew, thank you for your recent stay with us and for taking the time to leave a rating. It seems you had a neutral experience during your stay. Your feedback is a vital part of our continual improvement and we hope to have an opportunity to provide a more exceptional stay in the future.

Catherine, we appreciate your review. At Sheraton Philadelphia Downtown, we strive to deliver seamless experiences for our guests, and we're delighted to hear you were pleased with your accommodations. We do acknowledge your mention of the water temperature and want to assure you we're taking active steps towards quality improvement. We're also glad our offer for breakfast positively impacted your stay. We await the pleasure of welcoming you back for even more memorable experiences.

Jose, thank you for your succinct and positive feedback. We're thrilled to know your experience at Sheraton Philadelphia Downtown was enjoyable. We value and appreciate your support, and look forward to welcoming you back in the future.

Robert, it's disappointing to hear about the issues you experienced with the shower temperature and the TV operation at Sheraton Philadelphia Downtown. These aspects indeed reflect room usability which is important to us as it contributes to the overall guest satisfaction. We appreciate you noting the modern room setup though! We will certainly utilize your feedback to enhance our guest experience. We hope for the opportunity to serve you again and ensure a better stay.

David, we regret to hear that you experienced inconvenience during your stay, particularly concerning the hot water supply. Our team aims to ensure all aspects of a guest's stay are satisfactory and we're sorry that this goal wasn't reached. Regarding compensation, we strive for fair resolution and your feedback will help us better this process. You're absolutely right, the hotel's occupancy level should not affect your experience. We'll pay special attention to this going forward. Thank you for your review, your insights are vital to our improvement.

Thank you for this excellent rating, Danny!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sheraton Philadelphia Downtown! We'd love to host you again someday for yet another unforgettable visit.

TyJanique, it's wonderful to hear that you enjoyed the strategic location of Sheraton Philadelphia Downtown. We aim to provide a convenient and accessible stay for all our guests. Thank you for your feedback and we look forward to welcoming you back soon.