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Opiniones de Travelodge by Wyndham Williams Grand Canyon

2 out of 5

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 275 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 329 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 200 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 107 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 91 de 1002 opiniones" "

7.0/10

Limpieza

7.6/10

Servicio y personal

6.4/10

Servicios

6.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Perla

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Ariadna

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Olía muy muy mal la habitación a pesar de que se venía limpia y en orden, el olor a orines era insoportable.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Maria C

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buena ubicación
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me gusto
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

ERIC, G

Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Constanza

Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

fernando prieto

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I Will never stay here again. Bad staff recepción.I arrived about 22.00 with my childs, three employed at recepción talking and nobody attended me.Bad attitude.Small parking.Rooms dirty and olds. More than 300 usd one night without breakfast.
Respuesta de IM, el 9 sept. 2023
We did check you as soon as you enter the lobby, our manager was the on the check you in. The room was not dirty you did not mention anything upon check out. We did you see eating at our breakfast area. We check you reservation you did not even pay close to 200 for you room.

6/10 Aceptable

Mariano

Se hospedó 1 noche en agosto de 2023
Respuesta de IM, el 18 ago. 2023
We appreciate the feedback.

10/10 Excelente

Juan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El area es muy bonita
Se hospedó 2 noches en julio de 2023
Respuesta de IM, el 2 ago. 2023
Thank you staying with us, We appreciate the feedback!

10/10 Excelente

Pedro

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy agardable
Excelente sin comentarios
Se hospedó 1 noche en julio de 2023
Respuesta de IM, el 16 jul. 2023
Thank you for staying with us, We appreciate the feedback!

10/10 Excelente

Berenice

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo estuvo excelente con excepción del desayuno fue poco y había demasiados huéspedes cuando quisimos tomar algo ya no había casi nada, eso fue a las 8am. Y el café estaba malísimo.
Se hospedó 1 noche en junio de 2023
Respuesta de IM, el 8 jun. 2023
Thank you for your feedback, Our breakfast area does get crowded when we have a sold house. We are sorry you couldn't get breakfast.

10/10 Excelente

Dennis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was nice and clean. Walking distance from downtown and restaurants.
Se hospedó 1 noche en mayo de 2023
Respuesta de IM, el 21 may. 2023
Thank you for staying with us, we appreciate the feedback.

4/10 Malo

Alfonso J, Cupertino

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En el baño de la habitación solo entraba una persona. Era tan pequeño e incómodo que la puerta del baño golpeaba el inodoro y no se podía abrir totalmente. El desayuno fue horrible, faltando una hora para terminar el desayuno ya no había de nada y no repusieron nada en ningún momento. No había baggels, queso, ni siquiera leche una hora antes de cerrar. La habitación era súper ruidosa, había perros en las habitaciones de arriba y estuvieron molestando y ladrando gran parte de la noche.
Respuesta de Maggie, el 20 may. 2023
Thank you for staying with us, We appreciate your feedback

8/10 Bueno

rosa isela morales

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2023
Respuesta de Maggie, Front Desk Agent , el 24 abr. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Clara

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de IM, el 23 mar. 2023
Thank you for your feedback.

8/10 Bueno

Ariel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien, la recepcionista muy amables , el único detalle q en la habitación no había microondas
Se hospedó 1 noche en febrero de 2023
Respuesta de IM, el 15 feb. 2023
Thank you for your feedback!

8/10 Bueno

Cinthia Leticia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de IM, el 5 dic. 2022
Thank you for your feedback!

8/10 Bueno

Enrique

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de AB, el 1 oct. 2022
Hello , I am glad that you were comfortable during your recent visit here at our hotel. Thank you for taking the time to complete our satisfaction survey as well as for the excellent rating you gave us. Your review will surely motivate your stay committed to our goal for excellence. We hope to see you again.

10/10 Excelente

Margarita

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La amabilidad de la ñersona q nos recivio al chekin Muy amable
Se hospedó 1 noche en septiembre de 2022
Respuesta de AB, el 1 oct. 2022
Hello Margarita, I am glad that you were comfortable during your recent visit here at our hotel. Thank you for taking the time to complete our satisfaction survey as well as for the excellent rating you gave us. Your review will surely motivate your stay committed to our goal for excellence. We hope to see you again.

6/10 Aceptable

Marcela

Buen precio y ubicación camino al grand canyon
Las fotos no reflejaban estado de las habitaciones. Fue estancia de paso al grand canyon, fue cómodo por distancia, parking y precio. Si bien estaba limpio no encontramos gran confort q atrajera descansar tiempo extra en la habitación. si quieres buena ubicación, parking, desayuno básico y bajo precio es la opción .
Se hospedó 2 noches en agosto de 2022
Respuesta de AB, el 1 oct. 2022
Hello Marcela, We thank you sincerely for the opportunity of having your business. We believe in valuing each and every guest who stays with us. We are extremely sorry for what you experienced during your stay with us. Please accept our sincere apologies for the inconvenience that you encountered. I would appreciate another chance to earn your business.

8/10 Bueno

Miguel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Agradable
Se hospedó 3 noches en junio de 2022
Respuesta de AB, el 25 jun. 2022
Dear Miguel, We thank you sincerely for the opportunity of having your business. I am pleased that we have succeeded in providing your lodging needs during your visit. Please know that we value your business, and we hope to see you again soon.

10/10 Excelente

David

Se hospedó 1 noche en abril de 2022
Respuesta de AB, el 20 abr. 2022
Dear David, We thank you sincerely for the opportunity of having your business. I am pleased that we have succeeded in providing your lodging needs during your visit. Please know that we value your business, and we hope to see you again soon.

6/10 Aceptable

Sandra

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
En general aceptable, todo muy básico, las sabanas de mal aspecto, y el desayuno adecuado.
Se hospedó 2 noches en abril de 2022
Respuesta de AB, el 20 abr. 2022
Dear Sandra, We thank you sincerely for the opportunity of having your business. I am pleased that we have succeeded in providing your lodging needs during your visit. Please know that we value your business, and we hope to see you again soon.

10/10 Excelente

Nivardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022
Respuesta de AB, el 9 feb. 2022
Dear Nivardo, Thank you for taking the time to write a review. It is our goal to impress you and exceed your expectations with every visit and it is very rewarding to hear that we accomplished this goal for your stay. We can't be happier that your stay was so enjoyable and comfortable and cannot begin to tell you how much we appreciate your 10/10 review, and can't wait to serve you again!

6/10 Aceptable

roberto perez

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

OLGA

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Viejo, sucio y pobre
La limpieza muy mala, las toallas estaban percudidas y con mal olor, las gradas que suben al segundo piso estaban llenas de basura. El desayuno muy escaso no hay nada de variedad para comer. En general creo muy caro el precio por noche considerando todos los aspectos anteriores sobre todo lo pobre del desayuno
Se hospedó 2 noches en noviembre de 2021
Respuesta de AB, el 26 nov. 2021
Dear guest, Thank you for taking the time to share your feedback following your stay with us. Please know that we appreciate your candid feedback, trust that your assessment of our property will be shared with management. I regret however that the breakfast selection was not to your preference. We will do our best to offer better, improved accommodation on your next visit.

10/10 Excelente

Luas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de AB, el 5 nov. 2021
Hello Laus, I am glad that you were comfortable during your recent visit here at our hotel. Thank you for taking the time to complete our satisfaction survey as well as for the excellent rating you gave us. Your review will surely motivate your stay committed to our goal for excellence. We hope to see you again.

6/10 Aceptable

James

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza
Precio razonable con respecto al Hotel
El hotel por fuera está muy descuidado y sucio. Las habitaciones por dentro estaban limpias.
Se hospedó 2 noches en octubre de 2021
Respuesta de AB, el 28 oct. 2021
Hello James, We thank you sincerely for the opportunity of having your business. We believe in valuing each and every guest who stays with us. We are extremely sorry for what you experienced during your stay with us. Please accept our sincere apologies for the inconvenience that you encountered. I would appreciate another chance to earn your business.

10/10 Excelente

Nicolas

Se hospedó 2 noches en octubre de 2021
Respuesta de AB, el 23 oct. 2021
Dear Nicolas, We thank you sincerely for the opportunity of having your business. I am pleased that we have succeeded in providing your lodging needs during your visit. Please know that we value your business, and we hope to see you again soon.

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lamentablemente estaba sucio por fuera, La habitación no tenia el.control del televisor y la persona que nos atendio pesimo servicio desde que llegamos nada amable. 😞
Se hospedó 3 noches en mayo de 2021
Respuesta de AB, el 7 jul. 2021
Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. Please accept our sincere apologies for the lapse in service and inconvenience that you encountered. I do hope you'll return and let us show you a far better experience.

8/10 Bueno

carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
bonito lugar
todo muy biuen y tranquilo. un lugar agradable y el hotel bien en general
Se hospedó 1 noche en junio de 2021
Respuesta de AB, el 28 jun. 2021
Dear Carlos, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again

8/10 Bueno

Martín

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Una agradable estancia
Una agradable estancia
Se hospedó 1 noche en enero de 2021
Respuesta de Management, el 29 ene. 2021
Hello Martin, Thank you very much for taking the time to write a review. We can't be happier that your stay was so enjoyable and comfortable. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience.

8/10 Bueno

Irma

Se hospedó 1 noche en enero de 2021
Respuesta de Management, el 7 feb. 2021
Hello Irma, We thank you sincerely for the opportunity of having your business. I am pleased that we have succeeded in providing your lodging needs during your visit. Please know that we value your business, and we hope to see you again soon.

8/10 Bueno

Ruben

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2020
Respuesta de Management, el 14 dic. 2020
Hello Ruben, I am glad that you were comfortable during your recent visit here at our hotel. Thank you for taking the time to complete our satisfaction survey as well as for the excellent rating you gave us. Your review will surely motivate your stay committed to our goal for excellence. We hope to see you again.

8/10 Bueno

Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Habitaciones comodas y limpias. Con un buen servicio lo recomiendo. Ademas el este Hotel si permiten mascotas.
Se hospedó 1 noche en octubre de 2020
Respuesta de Management, el 15 oct. 2020
Hello Jose, We are happy to hear that you enjoyed our hospitality. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your best review, and we can't wait to serve you again

2/10 Terrible

Rodriguez, Arizona

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Habitación y pasillos sucios,las sabanas con olor a viejo.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Management, el 24 sept. 2020
Hello Rodriguez, Thank you for staying with us. We are extremely sorry for what you experience during your stay with us. Thank you for bringing this matter to our attention, so we can take care of our next guest. Until then, please accept my sincerest apologies on behalf of everyone on the team.

8/10 Bueno

Darren

Viaje en pareja
No le gustó: Condiciones de la propiedad
Very dated with worn carpets laundry area looked like it hadn’t been swept out or cleaned in months
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Anna Katharina

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Sunil

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024

4/10 Malo

Susan

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms were not clean, hair in the shower.
Se hospedó 1 noche en abril de 2024
Respuesta de SD, el 6 abr. 2024
We are extremely sorry for what you experienced during your stay with us. Thank you for bringing this matter to our attention, so we can take care of our next guest. Until then, please accept my sincerest apologies on behalf of everyone on the team.

4/10 Malo

Jessica M, Norwalk

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I am honestly surprised that this property is AAA approved and part of the Wyndham chain. The lobby had a horrible smell to it. As I was checking in the gentleman had no idea of the type of room I was in. Luckily it was the correct size. Upon entering the room, the microwave had a big gash in the door. The restroom door didn't lock. We pulled out the hide-a-bed from the couch and the sheets were dirty. I went to the lobby to ask for clean sheets and the gentleman insisted they do not provide sheet for the couch. Then he went on to blame the cleaning staff. This location needs a LOT of upgrades. They did provide a contention breakfast. As I mentioned the lobby had an odor, so I skipped on the cereal and toast.
Se hospedó 1 noche en marzo de 2024
Respuesta de SD, el 3 abr. 2024
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”

2/10 Terrible

Tabitha

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property needs serious repairs. Our room was in a dark corner behind the stairs and laundry. The bathroom was beyond tiny, the walls were extremely dusty, the TV didn't work and the beds were older than me. We called the front desk and they said they would send someone to look and we were there 2 nights and never saw anyone come check out the room.
Se hospedó 2 noches en marzo de 2024
Respuesta de SD, el 3 abr. 2024
Hello , I am sorry to hear that you were not entirely comfortable during your stay at our hotel. And we have already sent our maintenance guy to check and everything was good with the TV as well. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”

8/10 Bueno

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was exactly what we needed: a clean place to sleep while we were in town to visit the Grand Canyon. Only two disappointments were that we expected to have a microwave and there wasn't one, and that the breakfast was underwhelming. The coffee from the machine was surprisingly good, and the Diner across the street was fantastic. We would definitely stay there again.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Christina

Le gustó: Servicio y personal y servicios
Staff was friendly and was quick with a couple things we needed. Our suite was roomy and had great heaters for the chilly night. Lots of outlets. And lots of room for all our stuff.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Stephanie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wasnt bad. The pullout bed needed a good wipe down.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Jacob

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Or room was not clean and the building is in desperate need of a remodel.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Ok Hyun

Viaje familiar
Le gustó: Limpieza
It would be nice to provide better Wi-Fi service. The Wi-Fi was cut off every minute, making it difficult to search for the information I wanted. The room was clean, but there was no fan in the bathroom so it was so humid that I had to open the bathroom window every time after showering. The night we stayed it was snowing outside and the temperature was below freezing. I left the window open before going to bed, but in the morning the bathroom was as cold as ice. The pancake machine was out of order, so toast and cereal was the only option. It was nice to have a coffee/hot chocolate machine in the office and jacuzzi was available. Overall was good but feel it's over priced compared what we've got.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Yimei

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Erich

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024