Where to start. I upgraded to premium room which included water, coffee and high speed internet. The water were mini bottles for the coffee machine that didn't work and the refrigerator didn't work. Aso when we went to our room it was 78 degrees, we were told they didn have the hvac on and to open a window. Of the 2 windows one didn't have a screen and the other one was broken. I did report this to the front desk and they did refund 16.63 resort fee.