This hotel desperately needs a new and effective manager. It is in a good location and has the potential to be good as rooms (other than 201) are good size. However, it needs a massive clean and paint and faults rectified. We had no hot water for almost 3 days, there were filthy marks on the walls and generally the place was the worst hotel we have stayed in for years and years. All this could be sorted. The floors were filthy, the bedding needs to be replaced, the drains need cleaning....I could go on. The hotel is basically run and cleaned by some young boys who have no oversight. The floor to our room and the shower/bathroom drains were disgusting. The waiter in the restaurant never cleaned tables unless asked ( and even then just wiped the much around) despite having nothing else to do and was exceptionally lazy, and the room boy, three times in a week hadn't even emptied the bins never mind cleaned. The plus points were however, they have a great tandoori chef who does the best chicken tikka and cauliflower tikka we ate in 6 weeks, the spa is excellent, the gym is really good - just the hotel is awful.