Departamento, 2 habitaciones | Vista del balcón
Ver disponibilidad

Opiniones de Swell Resort

4.5 out of 5
Swell Resort
1 Ocean Street, Burleigh Heads, QLD

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 222 de 432 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 137 de 432 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 47 de 432 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 432 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 432 opiniones" "

8.6/10

Limpieza

8.2/10

Servicio y personal

9.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Peter

Le gustó: Limpieza y condiciones de la propiedad
Well located to beach and comfortable to stay.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Leron

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y servicios
The location was a positive. It was close to the beach and the shops. The room was not the cleanest. The closets just had items thrown in it. The dishwasher did not operate well. The couches were not clean under the cushions. The outdoor grill I was unable to use because the tank would not warm the hot plate. I called to report the grill issue, but it was not resolved.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Wendy

Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent location for beach, restaurants, cafes and early morning view of sunrise magic.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Scott

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent location, clean, fantastic facilities, room was excellent
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

David

Se hospedó 1 noche en julio de 2023

8/10 Bueno

Deanne

Le gustó: Servicios
No le gustó: Limpieza
Beautiful decor & homely.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Leanne

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Close to everything we needed lovely apartment
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Jim

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great property. Very clean and the in it was well equiped. The staff are really friendly and accomodating
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Coralie, Kadina

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The apartment was spacious and well set out with one bathroom and bedroom on one side and the other bathroom and bedroom on the other side with the living areas in between which meant I could go to bed early if I chose and not hear my teens giggling. It is a perfect location with loads of parking available, short walk to busy James St and the beach plus it has a heated pool on site too. Friendly front reception staff and easy check in, great pricing.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Lisa

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great size apartment and great view. Although traffic noise was an issue.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Janine

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en mayo de 2023

6/10 Aceptable

david

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Shannon

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Staff were quite rude, disappointing because otherwise a beautiful place
Se hospedó 7 noches en abril de 2023
Respuesta de Swell team, el 1 jun. 2023
Good morning Shannon, We love that you enjoyed the location and amenities here at swell. We are very sorry to hear you had a problem during your stay. We understand that wotif charged you 200 and then had to pay again once you checked in with us. We are confident wotif would have recognised their error in charging you and refunded you. Kind regardsSwell resort

10/10 Excelente

Meredith

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
It saw spacious and quiet. The pool was nice to swim in. The gym was small and usable. The staff were really kind and helpful.
Se hospedó 5 noches en enero de 2023
Respuesta de Swell Resort, el 20 ene. 2023
Hi Meredith,Thank you for your lovely feedback. It was a pleasure having you and look forward to seeing you in the future.

10/10 Excelente

Monique

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Fantastic location, close to the beach and shopping area. Friendly and welcoming staff.
Respuesta de Swell Resort, el 20 ene. 2023
Hi Monique,Thank you for your feedback & choosing to stay with us. Have an amazing weekend.

10/10 Excelente

steven

8/10 Bueno

Kelly

Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

simon

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 7 noches en septiembre de 2022

4/10 Malo

Belinda

Viaje familiar
No le gustó: Limpieza
When we arrived to our room it had not been cleaned, beds unmade and dirty towels in the bathroom. Firstly we were told they will clean this room however came back and told us they will change us to another room. We went to the new room - this was definite a down grade and 2 story which didn't help as I had a broken foot which could be easily seen. My husband went back down to reception and they said they would clean our original room. Close to 3 hours later we finally got into a clean room. Payment was proceeded and a discount was not received even though we were not at fault. The manager did say on check out that she had made a note on our file that next time we came back we worked be looked after..... we won't be back. One of the ladies at reception was lovely and very apoligetic but management need to lift their game.
Se hospedó 2 noches en mayo de 2022
Respuesta de Suzanne - Resort Manager, el 6 jun. 2022
Hello and thank you for your feedback regarding this unfortunate situation. Absolutely not an excuse for checking you into a dirty apartment, but just by way of explanation, navigating new software meant that your apartment was missed on the cleaning list. The three bedroom apartment offered as a substitute was intended as a way of getting you into an apartment more quickly. It's actually a lovely 3 Bedroom with ocean views and a spacious terrace, but possibly after your negative arrival experience, it felt as though you were being fobbed off into a lesser standard apartment. The lovely ladies at the front desk honestly didn't realise you would have trouble navigating stairs or I promise they wouldn't have offered it to you, they were a bit under the pump and thought it a good alternative. Finally, the long wait for the room was due to the front desk girls needing to get into your apartment and clean it properly for your eventual check in. We should have offered you a meal or at the very least a drink at Club Burleigh, but on reflection, our lovely relief manager decided you needed to be recompensed with another stay at our expense. I'm so grateful that you have taken us up on our offer and hope that when you come back in August, you can experience the friendly and efficient service we are known for, and our clean and comfortable apartments. Once again, our thanks for your understanding and your valuable feedback.

10/10 Excelente

Jenet

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
This property is a real gem among the hustle and bustle during the busy school holiday period. We were impressed from the very first moment we arrived right to the end of our stay. A quiet and most relaxing experience was enjoyed at Swell, we’ll certainly be back soon. We recommend a stay at Swell, you won’t be disappointed with everything including the beach at your doorstop.
Se hospedó 5 noches en abril de 2022
Respuesta de Swell Resort, el 12 may. 2022
Hi Jenet Thank you for your wonderful review and recommendation. We're thrilled you enjoyed the resort and we look forward to your next visit.

10/10 Excelente

Rebecca

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great family accomodation minutes walk from beach, cafes & restaurants. Apartment was spacious and clean. Would definitely stay again.
Se hospedó 3 noches en marzo de 2022
Respuesta de Swell Resort Burleigh Beach, el 30 mar. 2022
Hi Rebecca, Thank you for taking the time to leave us a review. It's great to hear you enjoyed your stay with us. We always appreciate such positive reviews, and look forward to welcoming you back in the near future. Thank you. Kind Regards, Swell Resort Burleigh Beach

8/10 Bueno

Susan

Le gustó: Limpieza y comodidad de las habitaciones
Great location , very clean and friendly staff
Se hospedó 1 noche en enero de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Clean and good location
Clean apartment, quiet inside apartment when doors and windows are closed. Club Burleigh directly below, food was surprisingly good. Handy location to all shops and beach.
Se hospedó 1 noche en enero de 2022

10/10 Excelente

kaye, Brisbane

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
1143 had a fantastic balcony with a great view of ocean and pool. Fast lifts. Great facilities- bbq, tennis court, gym, large pool and spa. Easy walk to beach, cafe, restaurants and Woolworths. My daughter loved the huge tv with free Foxtel. Highly recommend Swell Resort and can’t think of anything I didn’t like.
Se hospedó 7 noches en diciembre de 2021

10/10 Excelente

Geoff

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Just a great property to stay at Burleigh Heads very handy to all beaches restaurants shops great spot !
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Rodney Maurice Jude

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean , close to beach and shops
Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Laura

Se hospedó 2 noches en noviembre de 2021
Respuesta de Swell Management, el 11 nov. 2021
Hi Laura, Thanks for your review, we're so sorry we didn't live up to your expectation, but we strive to improve so next time let us know specifically what you didn't enjoy. I do understand that the apartment you stayed in hasn't been refurbished as yet, but we are getting there and most have had a makeover. Thanks again, and we hope you will book again and let us know exactly what you are looking for so you leave happy! Kindest regards,

10/10 Excelente

Sally

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
We loved our stay here it was a great location close to the beach and shops. The pool area was great
Se hospedó 5 noches en septiembre de 2021
Respuesta de Swell Management, el 11 nov. 2021
Thanks so much for your review Sally. We appreciate you taking the time and we're so happy you enjoyed your stay! See you next time you come to Burleigh!

8/10 Bueno

Peter, Melbourne

Le gustó: Limpieza y servicios
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Friendly, nice views, overall a good experience
Se hospedó 9 noches en junio de 2021
Respuesta de Reception, el 7 jul. 2021
Thank you for your kind words! Happy you enjoyed your stay, hope to see you again soon!! The Swell Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Good size unit with everything, nice view great pool & spa close to shops cafes & beach
Se hospedó 3 noches en abril de 2021
Respuesta de Swell Team, el 17 may. 2021
Thank you very much for your kind words! Hope to see you here again soon!!!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Staff were very friendly & efficient. Rooms very clean. Excellent location.
Se hospedó 5 noches en febrero de 2021
Respuesta de Suzanne, el 8 mar. 2021
Thanks for taking the time to review us. We look forward to seeing you back at Swell.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Staff very nice & helpful overall had great time and would recommend will return
Se hospedó 7 noches en febrero de 2021
Respuesta de Swell Management, el 16 feb. 2021
Thank you very much for your wonderful review!! We hope to see you here again!!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was comfortable and clean. Lots of windows to open it up. :)
Se hospedó 1 noche en febrero de 2021
Respuesta de Swell Management, el 16 feb. 2021
Thank you for your wonderful review. Happy you enjoyed your stay with us.

8/10 Bueno

Robert, Brisbane

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Close to the beach and food precinct of Burleigh heads
Se hospedó 3 noches en diciembre de 2020
Respuesta de Swell Management, el 8 ene. 2021
Thank you for your review. We hope to have you back again soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicios
Se hospedó 1 noche en diciembre de 2020
Respuesta de Swell Management, el 8 ene. 2021
Thank you for your review. We hope to have you back again soon!

10/10 Excelente

Graeme, Sydney

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was a basic one bedroom unit but water views plus over the pool. Very nice for a one night stay
Se hospedó 1 noche en diciembre de 2020
Respuesta de Swell Management, el 8 ene. 2021
Thank you for your review. We hope to have you back again soon!

10/10 Excelente

Melinda

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2020
Respuesta de Swell Management, el 8 ene. 2021
Thank you for your review. We hope to have you back again soon!

8/10 Bueno

Bob, Brisbane

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Location was great, and the resort was clean and well looked after. A couple of issues: the clothes dryer wasn't working. It kept turning off after a few seconds. The TVs may also need updating, but other than that, I would definitely come back again.
Se hospedó 2 noches en octubre de 2020

10/10 Excelente

J, Brisbane

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great Location, good amenities, had fun playing tennis with their hire equipment
Se hospedó 1 noche en octubre de 2020
Respuesta de Swell , el 29 oct. 2020
Thank you for taking the time to complete a review of your recent stay. We are pleased you found our amenities good and had fun playing tennis, We hope to see you back at Swell Resort next time you are visiting the area

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2020
Respuesta de Swell , el 29 oct. 2020
Thank you for submitting a review on your recent stay We hope to see you next time you are in the area

8/10 Bueno

Deborah

Le gustó: Limpieza y comodidad de las habitaciones
Nice break
Like the stay but more signs for reception and answering of phone for when reception is close should be better
Se hospedó 1 noche en octubre de 2020
Respuesta de Swell , el 29 oct. 2020
Thank you for your reiew. We hope we see you again at Swell Resort next time you are visiting the area

10/10 Excelente

Aileen, Toowoomba

Viaje en pareja
Le gustó: Limpieza y servicios
Very clean like brand new close to everything easy check in. Would recommend
Se hospedó 2 noches en agosto de 2020
Respuesta de Swell , el 15 sept. 2020
Thank you very much for your feedback. We are pleased you found the apartment clean & close to everything. We look forward to seeing you again soon. Swell Team.

6/10 Aceptable

Lauren, Brisbane

Viaje en pareja
Le gustó: Limpieza y servicios
Apartment had an odd smell. Great view but very noisy on main road. Bed was uncomfortable. In a good location close to shops, cafes and bars.
Se hospedó 2 noches en agosto de 2020
Respuesta de Swell , el 15 sept. 2020
Thank you very much for your feedback. We are glad you enjoyed the views and found our location close to everything. Thanks, Swell Team.

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2020

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
Good location. The property and management was disappointing. The apartment was sparse and outdated. Lounge was not clean. It had visible wear. There was basic kitchenware, a dishwasher that was old with no instructions for use, cheap plastic handled cutlery and no champagne glasses. Reception closes at 1 pm on weekends in a resort. That’s ridiculous. Receptionist didn’t want to assist with a request as she was eager to depart at 1.
Se hospedó 2 noches en enero de 2020

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Location was good altough very noisy from traffic. Room size good but needs work inside paint peeling in shower doors dirty with grime. Tv remotes didnt work had to go buy batteries. Paid alot for 2 nights and wouldnt stay there again
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Joanne

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicios
Se hospedó 1 noche en diciembre de 2019