THANK YOU

THANK YOU

Dear Robert,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN KENLY - I-95. I was happy you found our hotel to be truckers friendly. Feedback from our guests is always welcome at Red Roof as we try to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Chère Maryse,Le personnel et moi apprécions vos commentaires après votre récente visite au RED ROOF INN KENLY - I-95. Vous avez souligné nos tarifs avantageux et notre très bon accueil. Chez Red Roof, notre objectif est d'offrir des expériences exceptionnelles à tous nos clients et nous sommes heureux d'y être parvenus grâce à votre visite. Des commentaires comme le vôtre sont toujours un encouragement car nous visons à améliorer la qualité de l'expérience de nos clients en fournissant des services exceptionnels. Sachez que vous êtes un invité précieux et que nous sommes reconnaissants pour votre patronage.Merci encore pour votre retour. Nous espérons vous accueillir à nouveau très bientôt.Sincèrement,Kerry-LeeGestion du toit rougeSpécialiste RediResponse

Dear Jennifer,Thank you for your review following your stay at Red Roof Inn Kenly – I-95. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the staff was really rude, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Hello Alan,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN KENLY - I-95. It’s great to see you enjoyed your stay, resulting in an 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

Dear Benjamin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENLY - I-95. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the easy check in. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

Hello Kathy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENLY - I-95 and I appreciate your 5/5 score following your stay. I am happy to read that you were pleased with the check in process and the cleanliness of the room. We will take your feedback regarding the caulk round the tub and bathroom floor that needs upgrading into consideration. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

Hello Nicole,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENLY - I-95 and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN KENLY - I-95. I am sorry that your experience did not meet your expectations regarding the staff you found to be rude and the ordeal behind checking out. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. Please accept our apologies for the inconvenience caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Tim,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENLY - I-95. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the deposit held and the rude encounter you had with the staff. Please know that after checking out the deposit may take 7 to business days to return back into the card holder account.We will take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your experience at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Jose,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenly – I-95 and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN KENLY - I-95. It's good to read that the cleanliness of our room was sufficient to your needs. However, you mentioned that the faulty bed hindered ability to enjoy your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

Hello Desjardins,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Kenly – I-95. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Jamarco. The staff and I at the Red Roof Inn Kenly – I-95 appreciate your 5/5 score following your stay. I am happy that you appreciated our peaceful and quiet atmosphere. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Hello Maryse, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenly – I-95 and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Hui,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hello Mauricio,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Hello Dominick, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN KENLY - I-95. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Diana, We at the RED ROOF INN KENLY - I-95 appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Bonjour Guy,L'équipe et moi-même du RED ROOF INN KENLY - I-95 voulons nous assurer que vous savez à quel point nous apprécions les commentaires des clients, c'est grâce à nos informations que nous sommes en mesure de mieux servir nos clients. Merci de nous avoir fait savoir que vous étiez satisfait de notre propreté, de notre lit confortable et de nos tarifs raisonnables. Merci beaucoup pour les idées. Chez Red Roof, notre objectif principal est d'offrir un séjour propre et confortable à tous nos clients et nous sommes fiers d'avoir atteint cet objectif grâce à votre visite.Nous espérons que vous reviendrez afin que nous puissions vous offrir une expérience encore supérieure.Sincèrement,Kerry-LeeGestion du toit rougeSpécialiste RediResponse

Dear Stephanie,Thank you for taking the time to tell us about your experience at the RED ROOF INN KENLY - I-95. It’s great to hear that you found our staff to be very nice in addition to our beds comfortable. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with noise and uncleanliness/insufficient housekeeping. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Brianna, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN KENLY - I-95. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for sharing your 10/10 rating with us, Steve. Our staff at the Red Roof Inn Kenly – I-95 was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Dear Gersy, We at the Red Roof Inn Kenly – I-95 are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Dorothy,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Kenly – I-95 appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

Hello Armandina,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Kenly – I-95. It is so rewarding to read that you enjoyed the pet friendliness of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Jennifer,Thank you for providing us with details about your stay at the Red Roof Inn Kenly – I-95. I am glad that you were pleased with our affordability, the convenience of our location and our clean rooms. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRediResponse Specialist

Dear Raymond, Thank you for taking the time to tell us about your stay at the Red Roof Inn Kenly – I-95. I'm happy to see that you liked our hotel and the value to price ratio met your expectations, prompting your 8/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRediResponse Specialist

Hello Paul, I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

Hello Donna,Thank you for taking the time to tell us about your stay at the Red Roof Inn Kenly – I-95. I'm glad your stay was clean and you found the location convenient. You indicated that your stay was hindered due to the noise disturbances from the ac, the lack of coffee, no towel racks and the other concerns you described. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest. Thank you for sharing your concerns. We do appreciate your business. Sincerely, Abigail RediResponse Specialist

Thank you for taking a moment to leave a review, Jody. The staff and I at the Red Roof Inn Kenly – I-95 appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Gabrielle RediResponse Specialist

Dear Nicholas,Thank you for taking the time to tell us about your stay at the Red Roof Inn Kenly - I-95. I was thrilled to see you were pleased with your one night stay and the cleanliness. We appreciate your 6/10 score. However, it's truly disheartening to see you highlight that the fridge did not work and not being aware of the deposit policy. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, John. Myself and the staff at the Red Roof Inn Kenly - I-95 appreciate your 4/5 score following your stay. I am happy that you were pleased with our location and our truck parking. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

Hello Janet, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding the room being unclean and an odor are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

Hello Elaheh,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Kenly - I-95 appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

Hello Rocky,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Kenly - I-95. I was very disappointed to hear that the hospitality of the staff, the possible mold you encountered, the odor of the room and the other highlighted concerns that hindered your stay.To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna RediResponse Specialist

Thank you for taking a moment to complete our survey, Jimmie. The staff at the Red Roof Inn Kenly - I-95 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

Dear John,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KENLY - I-95. We're happy that our location was conveniently located close to the event you were attending. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience. Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Kyle, We at the RED ROOF INN KENLY - I-95 appreciate your feedback regarding your stay with us. It’s great to know you liked our comfortable beds and air conditioner that worked well.. However your stay was less than satisfactory as we earned a 2/5 scoring. You indicated the room was unclean and the staff was unprofessional. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciated your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Hello Marty,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENLY - I-95. We sincerely appreciate your comments and are happy to hear you always have a great experience with us, especially regarding how conveniently located to I-95 we are.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,RecordoRediresponse Specialist

Merci pour le partage, Denis. L'équipe du RED ROOF INN KENLY - I-95 a été attristée de savoir que votre séjour n'était pas idéal, comme en témoigne votre note de 2/10. Veuillez accepter nos excuses pour les entraves à votre séjour. Vos commentaires sont essentiels car nous visons à nous améliorer.Merci d'avoir soulevé vos préoccupations et tout le meilleur dans vos futurs voyages.Sincèrement,Kerry-LeeSpécialiste RediResponse

Thank you for taking a moment to leave a review, Kylie. The staff and I at the Red Roof Inn Kenly – I-95 were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, guest feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

Dear Nahomy,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN KENLY - I-95. We always enjoy hearing about the positive experiences our guests have at our hotels, so it's great to hear that our hotel met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SharmaRediResponse Specialist

Hello Melody,Thank you for taking a moment to leave a review. Myself and the staff at the RED ROOF INN KENLY - I-95 appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

Hello Lawrence, Thank you for taking a moment to complete our survey. At the Red Roof Inn Kenly – I-95 we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Kenly - I-95 did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely, Gabrielle RediResponse Specialist