Vista frontal de la propiedad por la tarde o noche

Opiniones de Country Inn & Suites by Radisson, Hagerstown, MD

3 out of 5
Country Inn & Suites by Radisson, Hagerstown, MD
17612 Valley Mall Rd, Hagerstown, MD

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 476 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 301 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 128 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 64 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 1003 opiniones" "

8.2/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Lilian

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

MARIBEL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio con un buen olor. Un ambiente tranquilo y familiar.
Se hospedó 1 noche en enero de 2022

4/10 Malo

IVAN ADOLFO

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Limpieza de habitaciones, ruido excesivo
Se reportó al gerente acerca de la mala limpieza de las habitaciones, en mis sábanas se encontraron manchas de sangre, comida y dulces, a pesar de que se indicó a la administración y que confirmaron en limpiar, durante toda mi estancia la habitación siguió igual.La calidad de sueño no fue buena porque se escucha el ruido de la gente que camina en los pasillo y sobre todo los huéspedes del piso superior.
Se hospedó 4 noches en marzo de 2020

8/10 Bueno

Kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean! Employees are helpful & kind!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is always nice and friendly. The rooms are clean and comfy. They have a pool & gym area which is nice.
Se hospedó 2 noches en abril de 2024
Respuesta de Janet Adams, General Manager, el 14 abr. 2024
Thank you for taking the time to review your stay at the Country Inn & Suites. We appreciate your kind feedback regarding our friendly staff and the cleanliness of our property. I will be sure to pass your compliments along to the staff. Please come back to stay with us again soon.

10/10 Excelente

Dawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean, staff was friendly
Se hospedó 1 noche en abril de 2024
Respuesta de Janet Adams, General Manager, el 14 abr. 2024
Thank you for your review of the Country Inn & Suites of Hagerstown, MD. We are elated to learn that you had an enjoyable experience with our staff and your room accommodations. We hope that you will stay with us again the next time you are in the area.

8/10 Bueno

barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was nice but room needed some work. The Room was Clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Janet Adams, General Manager, el 14 abr. 2024
Thank you, Barbara, for your honest review of the Country Inn & Suites of Hagerstown. Thank you for the compliments to our cleanliness. We currently have a few projects going to refresh our rooms and I hope that you will come back once they are done to see the completed projects.

6/10 Aceptable

Ted

No le gustó: Servicios
This is barely an OK hotel. There were burned out lights over the desk and the dresser. I could work around these but grit on the floor and rugs was unpleasant. Coffee maker was from several generations ago. Guess new equipment was too expensive. In a pinch it will do. But there are better choices.
Se hospedó 1 noche en abril de 2024
Respuesta de Janet Adams, General Manager, el 14 abr. 2024
Thank you for your review. I apologize for the issues you experienced during your stay and issues such as these should never and are usually never an issue. I will be speaking with the appropriate departments to find out why exactly a room was rented in this state. Thank you for bringing this to our attention. I hope that you will give us another chance in the future to provide you with the type of service and accommodations that our guests typically receive.

8/10 Bueno

Christine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good service and friendly workers. Rooms are a little dated but comfortable
Se hospedó 2 noches en abril de 2024
Respuesta de Janet Adams, General Manager, el 10 abr. 2024
Thank you for reviewing your stay at the Country Inn & Suites of Hagerstown, MD. We are happy to know that you found us friendly and our property comfortable. We hope that you will stay with us again the next time you are in the area.

10/10 Excelente

Jacques

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Mitchell, Gorham

Le gustó: Servicio y personal
The check in was slow. The room seem to have great promise when we arrived. It looked clean and well maintaind. The bathroom was disgrace compared to what the rest of the property looked like. Hole inside of the tub was passed with tape. Non-slip coating on the bottom of the tub was peeling up. Paomt spatters all over the floor. Walls look like a 5 year old did the paint job. Bathroom was a total disappointment.
Se hospedó 1 noche en abril de 2024
Respuesta de Janet Adams, General Manager, el 7 abr. 2024
Thank you Mitchell for your honest review of your stay at the Country Inn & Suites of Hagerstown. I do apologize for the state of the bathroom shower in your room. I just took over the management of this property toward the end of January and was just recently made aware of the issue with this room by another guest who had just recently stayed in that same room. We have contractors scheduled to remodel the entire bathroom and we will be converting it to a walk-in shower, which I am excited for. I hope that you will come back in the future to see the improvements we have in store once they are completed.

4/10 Malo

Kathy

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Door lock defective, noisy refrigerator, didn’t use heat-too loud; heard people walking around above, noisy shower above Breakfast counter had spilled sugar, sat an hour, attendant never wiped anything down Desk chair in our room had spilled food (?) Old, outdated carpets Guess no one cares…sad!
Se hospedó 1 noche en abril de 2024
Respuesta de Janet Adams, General Manager, el 5 abr. 2024
Ms. Kathy thank you for leaving a review regarding your stay at our hotel. I apologize for all of the things you experienced during your stay and I will say that I am quite surprised because it isn't very often that we get cleanliness complaints to this degree. Our front desk was not aware of the issue concerning your door but having just received your review, I just sent our Maintenance department up to check it out. Thank you for bringing it to my attention. I can assure you that I do care and will take the steps needed to remedy the issues we find. We hope to have another chance to wow you in the future.

10/10 Excelente

JOHN, AUBURN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great value for the money. Theres a mall a a couple eateries walkable
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stay here several times a year on trips from Kentucky. Clean, friendly staff, quiet and comfortable. Right at a mall and many dining options.
Se hospedó 1 noche en abril de 2024
Respuesta de Janet Adams, General Manager, el 4 abr. 2024
Barbara, thank you for leaving us such a fantastic review. We always love it when we get to see repeat faces. We look forward to your next stay with us.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed here last year too. Cheap, clean, nice staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Janet Adams, General Manager, el 4 abr. 2024
Thank you for taking the time to leave a review for the Country Inn & Suites, Hagerstown. We appreciate your candor. We agree that we definitely have a friendly and hardworking work family here and they will be happy to know that you were satisfied with their work. Please come back to stay with us again soon.

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was good, personal very kind,confortable bed, clean near restaurants and shopping
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Teresa

No le gustó: Limpieza y condiciones de la propiedad
This hotel was very and out dated. Our bathroom shower was dirty. The conditions were not as stated on expedia. We had to leave after one hour because we feIt unsafe. can't recommend this hotel. I can't believe expedia would put this hotel on it's website.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

John

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The room was terrible, black mold on the window sill, shower had tape over it covering a hole, enamel missing in tub.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location, cost effective with very good breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 26 mar. 2024
Thank you for taking the time to leave a review of your stay at the Country Inn & Suites, Hagerstown. We are glad that you enjoyed your stay with us and found everything to your satisfaction. Please come back to stay with us again soon.

8/10 Bueno

Richard

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Charles

Le gustó: Limpieza
Room was clean. Breakfast is very limited.
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 21 mar. 2024
Thank you kindly for taking the time to review your stay at the Country Inn & Suites, Hagerstown. We are glad that you enjoyed your stay and found your room accommodations clean and comfortable. I do apologize that our breakfast accommodations did not meet your expectations. This is something that I am working to improve presently. I hope that you will stay with us again soon.

10/10 Excelente

Lam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like the cleanliness
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 16 mar. 2024
Thank you for taking the time to review your stay at the Country Inn & Suites, Hagerstown. I am glad that you liked the cleanliness of our property. Our staff here works very hard to make sure our guests have clean and comfortable accommodations with every visit. We are happy that this effort is not in vain. Please come back to stay with us again soon.

10/10 Excelente

Phillip

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outstanding customer service!!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 14 mar. 2024
Thank you for reviewing your stay at the Country Inn & Suites of Hagerstown, MD. We are elated to know that your stay with us exceeded your expectations. We hope that you will consider staying with us again in the future.

10/10 Excelente

Deborah

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 12 mar. 2024
Thank you for taking the time to review your stay at the Country Inn & Suites, Hagerstown. I am happy to learn your stay with us was good. If there is anything I can do to make sure your next stay is even better, please let me know.

10/10 Excelente

Roxanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
easy to find
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 12 mar. 2024
Thank you for your review of the Country Inn & Suites, Hagerstown. We love the easy access to the hotel as well as being centrally located to the mall and other fun activities. Please come back soon.

8/10 Bueno

Kenneth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 12 mar. 2024
Thank you for your review. I am happy to learn that your stay with us was a good experience, however we hooe that during your next stay we can do even better.

10/10 Excelente

Cory M

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s getting a bit tired but all in all is pretty good. I would give it a 7/10.
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 12 mar. 2024
Thank you for your review of our hotel. I am sorry that you find our property a bit tired. We have worked hard to keep our property in great condition despite the age. I am happy that you enjoyed your stay otherwise. Please come back to stay again soon.

10/10 Excelente

Bambi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only complaint I have is the pool was COLD even though the air was warm. Didn’t get in deeper thanks my waist because of it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 5 mar. 2024
Thank you for reviewing your stay at our hotel. I do apologize that our pool was too cold for you. We keep the heater for the water on so I will have our maintenance department check to make sure everything is working as it should. Thank you for bringing this to my attention and rest assured that if there is something not working correctly, it will be addressed. We hope that you will stay with us again soon.

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Janet Adams, General Manager, el 4 mar. 2024
Thank you for your excellent rating, Karen. We appreciate you choosing to stay with us here at the Country Inn & Suites, Hagerstown and we hope that we have the pleasure of welcoming you back.

8/10 Bueno

Carol

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A new variety of breakfast items would be helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Janet Adams, General Manager, el 4 mar. 2024
Thank you Carol for leaving a review regarding your stay at the Country Inn & Suites. I appreciate your feedback regarding the need for a variety of options for our breakfast offerings and it is something that I am currently working to improve upon. I hope that you will stay with us again soon.

8/10 Bueno

janet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient
Se hospedó 1 noche en febrero de 2024
Respuesta de Janet Adams, General Manager, el 29 feb. 2024
Thank you for your review of the Country Inn & Suites, Hagerstown. We appreciate your honest feedback. We are glad that you enjoyed your stay with us and we hope that you will soon return.

8/10 Bueno

Lyandon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Building is noisy but clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Janet Adams, General Manager, el 26 feb. 2024
Thank you for reviewing your stay at the Country Inn & Suites of Hagerstown. While I am glad that you enjoyed your stay with us, I do apologize that it was too noisy for your comfort. I am unsure of anything specific other than a baby shower being held in our banquet room. Should you ever experience this again, please let our front desk know it is disturbing you and we can make every effort to resolve the issue. Thank you for choosing to stay with us and we hope that you will return.

6/10 Aceptable

Beth

Se hospedó 1 noche en febrero de 2024
Respuesta de Janet Adams, General Manager, el 21 mar. 2024
Thank you for taking the time to review your stay at the Country Inn & Suites, Hagerstown. On behalf of our entire team, I would like to apologize for not exceeding your expectations. If there is anything you felt we could do differently, please do not hesitate to let us know. We hope that you will give us another chance in the future.

10/10 Excelente

Patrick, Mooresville

Se hospedó 1 noche en febrero de 2024
Respuesta de Janet Adams, General Manager, el 26 mar. 2024
Thank you for leaving us a review. We appreciate your business and value your opinion. We hope that you will stay with us again soon.

10/10 Excelente

Raleigh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Janet Adams, General Manager, el 19 feb. 2024
Thank you for your kind review of your stay at Country Inn & Suites, Hagerstown. It's always nice to see when we have made a guests stay enjoyable. Please come back to stay with us again soon!

2/10 Terrible

William

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios
We had children running around all night right above our hotel room!! We called down to complain and nothing happened. Then early this morning say 5:30 am those same children were running around in their room again. If we got 3-4 hrs sleep we were lucky 🍀 will not stay here again!!! Staff didn’t seem to care
Se hospedó 1 noche en febrero de 2024
Respuesta de Janet Adams, General Manager, el 13 feb. 2024
Thank you, William for leaving us a review. We appreciate your feedback and will be using it to implement all changes necessary to enhance our guests experience. Noise complaints are not something we usually have here, but we do have policies in place for when they occur. I will speak to all of our front desk agents about this issue and more specifically, the agent on duty at the time of your call.I do apologize that you were kept awake by the kids in the room above you. I hope that you will give us another chance in the future to provide you with superior service.

8/10 Bueno

Nathalie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Janet Adams, General Manager, el 8 feb. 2024
Nathalie, thank you very much for your kind review of our hotel, the Country Inn & Suites of Hagerstown, Maryland. We are grateful that you chose our property for your lodging needs and are beyond excited to know that we provided you with excellent service. We do hope that you will come back to stay with us again soon.

8/10 Bueno

Douglas, Dundee

All god except could hear Libby tv or radio all night.
Se hospedó 1 noche en febrero de 2024
Respuesta de Janet Adams, General Manager, el 4 feb. 2024
Douglas, thank you for taking the time to leave a review of the Country Inn and Suites of Hagerstown. I do apologize that a loud TV or radio disrupted your stay, however I am undure if you meant the Lobby Tv or if it was a loud TV in a room near yours. Either way I will do my best to address the issue to ensure no other guests moving forward are disrupted. I am happy to know that you enjoyed everything else about your stay.

6/10 Aceptable

Ashleigh

Respuesta de Janet Adams, General Manager, el 26 ene. 2024
Thank you for taking the time to review your stay at the Country Inn and Suites. We are sorry that we did not manage to exceed your expectations. If there is any feedback you wish to provide on what we could do better, please do not hesitate to reach out and let us know. We hope to have another chance to wow you with the service we are known to provide.

10/10 Excelente

Paul

Se hospedó 1 noche en enero de 2024
Respuesta de Janet Adams, General Manager, el 13 feb. 2024
Thank you for reviewing your stay at the Country Inn & Suites, Hagerstown. We are extremely happy that you enjoyed your visit and we hope that you will stay with us again soon.

8/10 Bueno

Robert, Jersey City

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
It was fine
Se hospedó 2 noches en enero de 2024
Respuesta de Janet Adams, General Manager, el 22 ene. 2024
Robert, thank you for taking the time to review your stay at our property, Country Inn and Suites of Hagerstown. We are grateful for your loyalty and are pleased to learn you were satisfied with your accommodations. Please come back to stay with us again soon.

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Janet Adams, General Manager, el 22 ene. 2024
Thank you for your kind review of the Country Inn and Suites of Hagerstown. We are excited that we managed to meet your expectations and we look forward to exceeding them with your next visit.

10/10 Excelente

Juliet

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fireplace, awesome breakfast, beautiful pool, very attentive in all areas housekeepin fromt drsk n breakfast..my 2nd time there n it was awesome..
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 19 ene. 2024
Juliet, we thank you for taking the time to review your stay at the Country Inn and Suites of Hagerstown. We are elated to learn that you were satisfied with your experience, and we look forward to inviting you back in the near future.

10/10 Excelente

Deandre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Janet Adams, General Manager, el 13 feb. 2024
Thank you for your kind rating of the Country Inn & Suites. It is always a pleasure to see when we have another satisfied guest. We hope that you will be staying with us again soon.

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wish we could have stayed longer. Loved the room
Se hospedó 1 noche en enero de 2024
Respuesta de Janet Adams, General Manager, el 13 feb. 2024
Thank you so very much for your wonderful review of the Country Inn & Suites. Your review has made our day brighter. We would love to have you back at any time.

10/10 Excelente

Pierre

Le gustó: Limpieza, servicio y personal, servicios
Respuesta de Janet Adams, General Manager, el 18 feb. 2024
Thank you Pierre for leaving a review regarding your stay with us here at the Country Inn & Suites, Hagerstown. We appreciate you choosing our hotel for your lodging needs, and we hope that you will stay with us again should you need lodging accommodations in the future.

10/10 Excelente

Pieter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jacques

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Medium hotel for a median price. Well situated in Hagerstown next to the !-81 and a shopping center and restaurants. Carpets in the rooms are at the end of their useful life. Why the cold, awful bluish lights in all the outlets (6000K, like in a beer fridge) A warm, much cosier and pleasent mood can be achieved with 3000K lighgtbulbs, for the same price... Hello ??? But, in the end it does the job.
Se hospedó 1 noche en enero de 2024