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Opiniones de Hamilton Plaza Hotel & Conference Center

3.5 out of 5
Hamilton Plaza Hotel & Conference Center
150 King Street E, Hamilton, ON

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 266 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 410 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 197 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 90 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 37 de 1000 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

7.0/10

Servicios

7.6/10

Condiciones de la propiedad

Opiniones

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Llegue en la madrugada... el recepcionista era amable pero no sonriente como deberia de ser ! Todo los hizo bien muy rápido pero pudo ser más agradable
Se hospedó 1 noche en enero de 2020
Respuesta de MPopovic, el 14 ene. 2020
I thank you for your time in reviewing our hotel. We hope to host you again soon.

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de GB, el 14 nov. 2019
Thank you so much for the great rating. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Potter

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Trato amable de su personal, la piscina no funcionaba pero el resto de cosas muy bien.
Se hospedó 1 noche en agosto de 2019
Respuesta de Popovic , el 15 ago. 2019
Thank you very much for your review. We are glad that you enjoyed your stay with us and we are hoping to your visit again. Regards,

4/10 Malo

Carmen, Lima, Perú

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Descuidado hotel
El hotel es antiguo pero ese no era el problema. El cubrecama estaba manchado. El agua caliente no salía sino hasta 10 minutos luego de dejar correr el agua. La piscina tenía los bordes sucios. La television no tiene acceso a cable, o pagas por tu pelicula o tienes acceso a Tv gratuita, cuya calidad y nitidez es muy mala. En la mañana, salimos y en la alfombra del hall había fideos rojos botados en el piso, eso fue muy desagradable de ver.
Respuesta de General Manager, el 15 ago. 2015
Dear Carmen, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues that you experienced. We will take your comments regarding cleanliness and water temperature under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Andrew Holmes General Manager

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleased
Nice stay for our family
Se hospedó 2 noches en agosto de 2020
Respuesta de Dennis, el 13 ago. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic for the price. The only thing was that I forgot it was in the middle of downtown so lots of Traffic noice, otherwise amazing!
Se hospedó 1 noche en agosto de 2020
Respuesta de MPopovic , el 8 ago. 2020
Thank you for staying with us.We are hoping to your visit again.

2/10 Terrible

D.Shelley, hamilton downtown

Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal
The staff are awful, especially the manager. Very cold people. This location was the worst. I have ised enterprise for years but will switch to another rental company based on how I was treated. Awful experience.
Se hospedó 1 noche en julio de 2020
Respuesta de MPOPOVIC , el 20 jul. 2020
I sincerely apologize that we were unable to provide you with the service you’ve come to expect from us and that you found us to be a poor value. We appreciate your business and thank you for staying with us.

6/10 Aceptable

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Servicios
Se hospedó 1 noche en julio de 2020
Respuesta de MPOPOVIC , el 20 jul. 2020
Thank you for staying at Hamilton Plaza Hotel. We hope to have the opportunity to better serve you in the future.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en junio de 2020
Respuesta de MPopovic , el 2 jul. 2020
Thank you for staying with us. We look forward to your visit again.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en abril de 2020
Respuesta de GB, el 29 abr. 2020
Thank you very much for the very good review. We hope to see you again in the near future.

10/10 Excelente

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2020
Respuesta de MPopovic , el 22 abr. 2020
Thank you for staying with us and for your kind review of our hotel. We are glad your stay with us was enjoyable and we look forward to host you again in the future.

8/10 Bueno

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant enough for a 1 night stay.
I only stay the 1 night, so nothing eventfull comes to mind.
Se hospedó 1 noche en abril de 2020
Respuesta de MPopovic, el 14 abr. 2020
Thank you very much for staying with us. We do hope to see you again. Please be safe, regards, Hamilton Plaza Team

6/10 Aceptable

Ergo

Le gustó: Limpieza, servicios, condiciones de la propiedad
No breakfast and no instructions on how to use the coffee machine
Se hospedó 1 noche en marzo de 2020
Respuesta de MPopovic , el 23 mar. 2020
Thank you for staying with us. We have taken steps to inform our valued costumers on necessary measurement and changes implemented in services and operations due to current situation. We will make sure that instructions how to use coffee makers are displayed and visible. I hope we can host you in the near future.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well priced during the current health scare and staff member was friendly and professional.
Se hospedó 1 noche en marzo de 2020
Respuesta de MPopovic , el 23 mar. 2020
Thank you for staying with us. We are doing our best to accommodate our costumers and to ensure their safety. I personally thank you for recognizing our services. Regards,

10/10 Excelente

matthew

Se hospedó 1 noche en marzo de 2020
Respuesta de MPopovic , el 4 may. 2020
Thank you for staying with us and for your kind review of Hamilton Plaza Hotel. We do hope to see you again in the future. Safe travels!

8/10 Bueno

Ed, Toronto

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Good downtown location. Substantial breakfast included in the price. Parking is cheap and convenient. Only downside is the walls are thin. Could hear phones and conversations from rooms on both side of mine.
Se hospedó 1 noche en marzo de 2020
Respuesta de MPopovic , el 23 mar. 2020
Thank you for staying with us. We are sorry to hear about downside, we will pay more attention and remind our valued guests about privacy practices. Regards,

6/10 Aceptable

Jason, Toronto

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
We had the Psychic Expo within the hotel and can obtain overnight stay right on the building. However, the window drapery are wrongly set up & allowed morning sun to come through. Waking up early with bright sun and lost 2 hours of sleeping time.
Se hospedó 2 noches en febrero de 2020
Respuesta de MPopovic, el 4 mar. 2020
It is our hope that we can serve you better next time and address any of your concerns in order to prove to you our commitment to guest satisfaction. Thank you for staying with us.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2020
Respuesta de MPopovic, el 4 mar. 2020
Thank you for staying with us.There is no better compliment than a return visit, so we hope to see you again soon. Regards,

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay
Stay was for medical reasons at local hospital.
Se hospedó 2 noches en febrero de 2020
Respuesta de MPopovic, el 4 mar. 2020
Thank you for sharing your review and recommendation.

10/10 Excelente

Gil, Alberta

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, easy to get to and from the plant. Close to evening activities. Unfortunate the pool was closed for repairs.
Se hospedó 3 noches en febrero de 2020
Respuesta de MPopovic, el 4 mar. 2020
We’re pleased to hear that convenient location made for an enjoyable stay. We appreciated having you as our guest, and thank you for choosing us.

8/10 Bueno

Shirley

Se hospedó 1 noche en febrero de 2020

4/10 Malo

Laurie

Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 27 feb. 2020
Thank you for staying with us and for taking time to review our hotel. We are happy that your stay with us was enjoyable and we look forward to seeing you again in the future. Regards,

10/10 Excelente

Melville

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Value for Money Right Downtown
I have stayed at this hotel (under various names) many times and have always found it super-satisfactory. My stay this past week couldn't have been better. The house-keeping was impeccable, the elevators invariably prompt, the climate control highly responsive, and the included breakfast very impressive. The location is great and the room rates reasonable. Congratulations to all the staff!
Se hospedó 6 noches en febrero de 2020
Respuesta de MPopovic, el 25 feb. 2020
As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Your kind comment will be shared with our staff. Thank you again for your time and come visit us again soon!

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location for us was ideal. We were going to sleep in my van but we deemed it too cool plus my girlfriend doesn't like using the 'pee can' - personally, I don't mind too much. I sometimes get a cramp in my leg when I use it though as, in the van, I have to 'kind of' have to kneel and then I have to straighten out my leg - mid-stream (no pun intended) and this presents a challenge. I may drill a hole in the bottom of the van for a 'relief tube' similar to what we used to use on older aircraft on long trips.
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 25 feb. 2020
Thank you for your review. We are trilled that you like location of our hotel. We certainly are looking forward to your visit again in the future. Safe travels!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location parking nearby. Quiet and good breakfast.
Se hospedó 2 noches en febrero de 2020
Respuesta de MPopovic, el 25 feb. 2020
Thank you for staying with us and for your review. We are happy that you enjoyed breakfast nd location of Hamilton Plaza Hotel. We look forward to your next visit. Regards,

8/10 Bueno

Daniel

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
bathrooms were way better than standard
The upgraded bathrooms are fantastic
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 25 feb. 2020
Thank you for your comment. Yes, we do offer special upgrades, something to everyone liking. We are happy that you found what you needed. We are hoping you will visit again Hamilton Plaza Hotel. Regards,

8/10 Bueno

rob.s, Mississauga

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
average hotel, had to ask for a fridge , carpet a little worn in room, tv not had, breakfast a little on the cold side but lots to choose from, had too pay for parking $9. complaints are very minor as you can see, room was clean, service was good
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 25 feb. 2020
Thank you for your review and for staying with us.It is our hope that we can serve you even better next time and address any of your concerns in order to prove to you our commitment to guest satisfaction.

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the beds were comfortable and the complimentary breakfast. The wifi was high speed as well. They provided an iron, which was thoughtful and I appreciated it.
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 24 feb. 2020
As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 Aceptable

Cliente verificado

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Facilities not in working condition. Couldnt use pool. One ice machine working.
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 24 feb. 2020
Thank you for staying with us and taking the time share feedback about your recent experience in our hotel. Please accept our deepest apologies about pool renovation Ice Machine challenges. We will review and create corrective steps to avoid these negative situations in the future.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 24 feb. 2020
Thank you so much for staying with us and taking the time to share feedback about your recent experience in our hotel. We take all of our guests comments and concerns very seriously to ensure we keeping providing the experience that each of our guest deserve. We hope to see you again in the future

8/10 Bueno

Kimberly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was great for the one night we needed it for. The room has been renovated with new fixtures and furniture, however there are plastic plugs in the walls from previous wall hangings and hair dryer(?) That looks a little unfinished and tacky. The breakfast was excellent. Not just your typical continental breakfast, served buffet style. Delicious! Every staff member we encountered was friendly and wished us a pleasant stay. I would definitely recommend this hotel. Great for the price.
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 24 feb. 2020
Thank you for your review and for staying with us. we look forward to your visit again. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 24 feb. 2020
Thank you for staying with us in Hamilton Plaza Hotel We look forward to hosting you again in the future!

10/10 Excelente

Amanda, Niagara Falls

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was very clean, the staff were inviting and the continental breakfast was good.
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 18 feb. 2020
Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our great location, comfortable accommodations and friendly service. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 18 feb. 2020
Thank you for staying with us. We are hoping to you visit again in the future. Regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A perfectly satisfactory hotel, conveniently located.
Se hospedó 1 noche en febrero de 2020
Respuesta de GB, el 17 feb. 2020
hank you very much for the positive review. We hope to see you again as a guest in the near future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de GB, el 17 feb. 2020
Thank you very much for the positive review. We hope to see you again as a guest in the near future.

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
They need to be done renovation. And no more free car parking now
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 13 feb. 2020
Thank you for choosing to stay with us and for taking the time to let us know about your stay. Your comments will be shared among our team. Regards,

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y servicios
Be AWARE UNSAFE incident. We came in 12:30 am with our car. We were let in the parking garage. We parked. Our keycard would not work in the door (it was separate and no where near my phone/cards in my wallet). So we came down through the parking garage to the front door. There was NO ANSWER on the intercom. We banged on the door, we pushed the buzzer for 15mins. We were locked out the hotel. At 12:45 the attendant finally answered the buzzer. We were about to call 911. It was -10 I was with my daughter, we were freezing and the there was a man watching our whole ordeal being LOCKED OUT ! It was traumatic, scary and shocked to be locked out of a hotel. Turns out they were short staffed and the attendant was answering a cot call. Our keys did NOT work when we checked in and we had to come down and they did NOT work at 12:30am. I have never been left outside a hotel on the street in the middle of the night and the area for this hotel does not feel very safe.. especially at 12:30am Very scary.
Se hospedó 2 noches en febrero de 2020
Respuesta de MPopovic, el 12 feb. 2020
On behalf of our entire staff at Hamilton Plaza Hotel we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon each visit we can exceed guest expectations.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en febrero de 2020
Respuesta de MPopovic, el 12 feb. 2020
Thank you for your review. We are thrilled to see that you enjoyed your time at the hotel! Looking forward to having you back.

8/10 Bueno

Silvio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location, it’s downtown location is ideal to access all that Hamilton had to offer.
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 12 feb. 2020
On behalf of our entire staff at Hamilton Plaza we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2020
Respuesta de MPopovic, el 12 feb. 2020
Thank you for your review of your recent stay with us. We look forward to welcoming you again during your next travels to Hamilton.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de MOpovic, el 12 feb. 2020
Thank you for your review of your recent stay with us. We are looking forward to your next visit. Best, Hamilton Plaza Team!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great time. Parking was good but had to pay for it
Se hospedó 2 noches en febrero de 2020
Respuesta de MPopovic, el 10 feb. 2020
I thank you for your time in reviewing our hotel. We hope to host you again soon.

8/10 Bueno

Kevin, Trenton

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is close to everything downtown, restaurants and shopping mall.
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 10 feb. 2020
We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the convenience you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location is good . Bathroom needs to be updated
Se hospedó 3 noches en febrero de 2020
Respuesta de MPopovic, el 10 feb. 2020
As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us, we hope to your visit in the future.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The hotel is in the heart of downtown Hamilton with secure parking. Its surrounded by a variety of restaurants. Would be better if there was a fridge and microwave in the room.
Se hospedó 3 noches en febrero de 2020
Respuesta de MPopovic, el 10 feb. 2020
I thank you for your time in reviewing our hotel. We hope to host you again soon. We do have small appliances up on guest request with no charge.

8/10 Bueno

Elizabeth

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020

6/10 Aceptable

candice

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 3 feb. 2020
We appreciated having you as our guest, and thank you for choosing us. We are hoping to your visit in the future. Safe travels. Best,

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de MPopovic, el 10 feb. 2020
Thank you for staying with us and for taking time to do review of our hotel. Best!