Familiar with it through a sister Wingate by Wyndham property. Stayed at another sister property last night in Ridgeland, MS. It was excellent. This is a sister property apparently under same owner. However, I was surprised to be charged an "incidental" fee separate from my room booking charges, supposedly the incidental free is like a security deposit in case I damage their room. I was not aware of this when booking the room through Expedia. I do not think Expedia would have known about it either. For me to accept the room, upon my check in, previously not knowing this, I was forced to accept the incidental fee in order to get my room. I was so tired and exhausted, I went ahead with it. I am told that, after someone checks my room after I check out, they decide if they will hold my incidental fee or not. If I get my incidental fee returned, it may take 2 to 7 business days for it to be credited to bank account. This does not make me a happy customer. Maybe this is a new practice. Maybe they have had some recent problems from guests who damaged some rooms. How come I have to be penalized for their acts? I don't think this business practice is going to last long or they will have many customers complaining about it, and their business sales will drop. They need to find a smarter solution in my opinion. This leaves a bad taste in my mouth. I was really looking forward to staying here tonight, but not with this unexpected news.