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Opiniones de SureStay Hotel by Best Western Higginsville

2.5 out of 5
SureStay Hotel by Best Western Higginsville
6683 South Highway 13, Higginsville, MO

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 130 de 288 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 91 de 288 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 38 de 288 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 288 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 288 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

David

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Hitesh Bhakta, el 23 mar. 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Katie

Le gustó: Condiciones de la propiedad
The staff was amazing! Super helpful!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hitesh Bhakta, el 20 mar. 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

6/10 Aceptable

Roberta

Se hospedó 1 noche en marzo de 2024
Respuesta de Hitesh Bhakta, el 20 mar. 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Dorothy M.

Se hospedó 2 noches en febrero de 2024
Respuesta de Hitesh Bhakta, el 20 mar. 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Connie, Cedar Falls

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hitesh Bhakta, el 13 dic. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

John, Mt. Pleasant

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staff in every way possible. Kind, friendly and very engaging! Rooms were great! I had an issue with a moving trailer and they were very supportive with helping me resolve the situation.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hitesh Bhakta, el 13 dic. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Anna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean facility, the staff were extra friendly and helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hitesh Bhakta, el 13 dic. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

PHILIP

Le gustó: Servicio y personal y condiciones de la propiedad
helpful staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hitesh Bhakta, el 13 dic. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Mario

Se hospedó 1 noche en octubre de 2023
Respuesta de Hitesh Bhakta, el 13 dic. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

6/10 Aceptable

Amy

Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hitesh Bhakta, el 13 dic. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

6/10 Aceptable

William

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Property is kinda outdated. Booked a suite upon arrival was downgraded due to our dog. So 4 kids 2 adults and 1 dog in a small room with double beds. Beds were uncomfortable, rooms smelled of strong cleaning air freshener.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hitesh Bhakta, el 2 ene. 2024
Dear guest we apologize for the inconvenience.

10/10 Excelente

David, Wiesbaden

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👍
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hitesh Bhakta, el 13 dic. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Desiree

Le gustó: Servicio y personal
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hitesh Bhakta, el 13 dic. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Teresa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was pleasantly clean and our room had recently been remodeled. The bed was not that comfortable...kinda hard, but otherwise everything was good.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hitesh Bhakta, el 1 nov. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Steven

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
Good value
Se hospedó 1 noche en octubre de 2023
Respuesta de Hitesh Bhakta, el 1 nov. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

4/10 Malo

Jennifer

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
What can I say about this hotel. If you are looking for a less than typical roadside motel to "rest" your head then this is the place for you. The outside leaves little to be desired and is attached to a bar(wasn't aware of that.) It's very sketchy but well lit in the back secluded area. The beds was as hard as a rock and made a loud banging noise anytime you rolled over but I do have to say the room was very clean. The air conditioner was so incredibly loud that you didn't even have to worry about hearing your neighbors voices from the wall when it shut off. All in all I'm not sure how thisotel was so highly ranked lol
Se hospedó 2 noches en octubre de 2023
Respuesta de Hitesh Bhakta, el 1 nov. 2023
Dear guest we apologize for the inconvenience, please call us directly to address this concerns as its easier for us to address the bed and a/c issue if we had an idea on which room you had stayed in.

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Hitesh Bhakta, el 1 nov. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

john

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recent Stay
Excellent location and friendly. Will definitely stay again next year.
Se hospedó 10 noches en septiembre de 2023
Respuesta de Hitesh Bhakta, el 1 nov. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Rodney

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and well lit. Staff were friendly too
Se hospedó 1 noche en octubre de 2023
Respuesta de Hitesh Bhakta, el 1 nov. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Karlene

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Hitesh Bhakta, el 1 nov. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
New renovations. Beds and pillows are very comfortable. Very pleased with our stay. Breakfast was ok. That is the only thing that keeps me from checking as excellent.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hitesh Bhakta, el 9 oct. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

April

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Check in was friendly. Room was clean. Parts of hotel showing wear. Breakfast was mediocre and dining area definitely need improvements! Overall, the room was good, just don’t go for breakfast and it will be a pretty decent stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hitesh Bhakta, el 9 oct. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Hitesh Bhakta, el 9 oct. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Servicios
Excellent service Superior room
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hitesh Bhakta, el 4 oct. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Ashley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean quiet rooms with a good breakfast
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

gary

Se hospedó 1 noche en septiembre de 2023
Respuesta de Hitesh Bhakta, el 1 nov. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Katherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great clean and comfortable overnight stay!
Just an overnight stop in route to visit family. Well lit parking area across from hotel’s entrance. Easy access off interstate. Hotel right beside a large Casey’s gas station. Check-in was fast and easy. Room was clean and updated with desk, rolling chair, large TV (we did not use), sitting chair, and nice table when we walked in that was great to have my luggage open and not on floor. Slight cleaning smell but no smell of smoke or pets. A/C unit quickly cooled the room and provided enough white noise that we had no other sounds disturbing us. Queen beds were comfortable and had 4 pillows each but we travel with our own pillows so unsure of their comfort. Room had a cold dorm size fridge, microwave, and mini coffee maker. Bathroom was clean and had nice fluffy towels. Shower head and water pressure were great. Free breakfast had a good selection…scrambled eggs, sausage patty’s, biscuits and gravy, oatmeal packets, bread, bagels, apples, muffins, waffle maker, yogurt, 2 kinds of cereal, whole milk, juice, and coffee. Staff friendly! Hotel is older and kind of looks like a old 1 story motel with inside room access but they have done a nice job updating and the most important thing was that it was very clean and we got a good nights sleep. Would stay here again!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

2/10 Terrible

Christel

No le gustó: Servicio y personal y condiciones de la propiedad
We booked a king and got a queen and we were not even in the same building as the rest of our party. Dogs were barking in the room next to us. Staff was rude. Just overall crummy stay. The first time we stayed it was great thats why we chose this hotel again but it was a complete disappointment.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Dear guest we apologize for the inconvenience, but your reservation clearly states that you had booked a single queen not a King, please be advised that when a reservation is booked through third party we have no control over the reservation, specially on a sold out night.

6/10 Aceptable

Bethanie

Viaje familiar
Didn't even get to stay due to door technicalities
We arrived shortly before midnight. The desk clerk said they were having trouble with our room door? He went back and forth probably 20 times before someone else came to say they couldn't get the room keys working. Waited for almost an hour They said the Super 8 had a room for us across the way. But they really didn't have enough room for our size family, they also had room key issues, and it was really dirty, pet hair lining the steps and no elevator. So we ended up declining that option and driving further on and sleeping in the car at a truck parking rest stop. :-| It kind of ruined the rest of the trip home. We were so tired. Wouldn't recommend this place. They seem like an unprepared company/place to stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Dear Guest we apologize for the unpleasant experience you went through. We have addressed the issue and had the company reissue us new locks through out the hotel for every defective locks we had.

10/10 Excelente

JOSHUA

Viaje de negocios
Le gustó: Servicios
This hotel has been completely renovated. Everything is new. You can even smell the newness of the towels. The bed was more firm than what I am used too, but I still had a good nights sleep after driving for 12 hours . The location is extremely convenient as it is right off of the interstate. They had a hot breakfast that consisted of eggs sausage biscuits, and gravy. If you don’t like that, there is a McDonald’s and a pilot gas station directly across the street.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Krista

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly check in
This is more for the staff at the front desk. The gentleman who checked us in, was the friendliest, most welcoming person. He made sure we had everything we needed he was kind and I would stay there again just based on him alone. Thank you!
Se hospedó 2 noches en agosto de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had better food options for breakfast than most other places we stayed over the past 10 days
Se hospedó 1 noche en agosto de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Newly remodeled so everything looks great. Overnight staff was excellent, free breakfast was good too
Se hospedó 1 noche en agosto de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Jihoon

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Kathleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Although the property is older and looks it, the rooms had been remodeled. No odor in the building, in fact, the rooms smelled like sandalwood! Comfy beds, good shower, good towels, very clean. Amazing complementary breakfast with real scrambled eggs, delicious biscuits & gravy, yummy sausage (plus fruit, cereal, orange juice, waffles). A good value stay. Very nice staff.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hitesh Bhakta, el 15 ago. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel
This hotel was clean, the beds were comfortable and they have a very nice breakfast.
Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 4 ago. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice place to stay. Easy to get to from the highway. Clean and friendly staff. The breakfast was good also.
Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 4 ago. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice room that has been recently updated. Breakfast was decent.
Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 4 ago. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

6/10 Aceptable

Michael

Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 30 sept. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay, the price was very reasonable, the room was clean, very comfortable accommodations. The staff were professional and helpful. We will definitely return to this hotel in future travels.
Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 4 ago. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

4/10 Malo

Megan

Viaje de negocios, Viaje en pareja, Viaje con mascota
No le gustó: Limpieza y condiciones de la propiedad
The clerk was friendly at the desk but gave us a dirty room that hadn’t been cleaned (visible hair from shaving in sink, dirty floor w bugs in bathroom. Requested another room and was told I could choose between “the best 3 pet friendly rooms”. He opened door on one occupied room. The 2nd one smelled horrible-the 3rd (which I accepted) was clean but had a strong odor of some kind of horrible air freshener. I accepted this one bc it was late at night and just needed to rest after a 12 hour drive. The nice thing about the property was the bar/grill next door. Didn’t try the food but bar service was good.
Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 26 jul. 2023
Dear Guest we apologize for the unpleasant experience you went through during your stay. We have addressed the issue and have taken extreme measure to provide future guests with a satisfactory stay, Thank you.

8/10 Bueno

Alexander

Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 26 jul. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Therese

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean, good hot breakfast, friendly staff, convenient.
Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 12 jul. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Brandie

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 12 jul. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excelente

Dave

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Obviously recently updated. Brand new firm and comfy mattress. Regular window-type a/c so much nicer than the industrial hvac units so many places use, that sound like an airplane. Great room, great rate. I was pleasantly surprised to see a cafe and bar, but was too tired to take advantage. Loose gravel riding around the back was a bit treacherous for a large bike, but really, no complaints. Except the coffee. The coffee was terrible.
Se hospedó 1 noche en julio de 2023
Respuesta de Hitesh Bhakta, el 7 jul. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

6/10 Aceptable

Belinda

Le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2023
Respuesta de Hitesh Bhakta, el 26 jun. 2023
Dear Guest we apologize for the unpleasant experience you had. Please call us directly to address your specific concerns. Thank you.

8/10 Bueno

Sherry Lynn

Se hospedó 1 noche en junio de 2023
Respuesta de Hitesh Bhakta, el 26 jul. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Hitesh Bhakta, el 14 jun. 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.