Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 534 de 1001 opiniones" "
10 - Excelente
534
Puntuación de 8, es decir, Bueno. Basada en 333 de 1001 opiniones" "
8 - Bueno
333
Puntuación de 6, es decir, Aceptable. Basada en 88 de 1001 opiniones" "
6 - Aceptable
88
Puntuación de 4, es decir, Malo. Basada en 27 de 1001 opiniones" "
4 - Malo
27
Puntuación de 2, es decir, Terrible. Basada en 19 de 1001 opiniones" "
2 - Terrible
19
9.0/10
Limpieza
9.0/10
Servicio y personal
8.6/10
Servicios
8.8/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
carlos andres montes de oca
Viaje en grupo
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
carlos andres montes de oca
Se hospedó 2 noches en marzo de 2024
Respuesta de LaWanda , el 15 abr. 2024
Dear Carlos Andres,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Mariana
Viaje familiar
22 ene. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy contentos
Estuvimos muy contentos y el hotel en excelente estado cumple con las expectativas.
Mariana
Se hospedó 1 noche en enero de 2022
Respuesta de General Manager, el 16 feb. 2022
Thank you very much for taking time out of your day to provide us with feedback. We hope to see you back one day!
10/10 Excelente
Expedia
21 dic. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estuvo excelente el servicio! Limpieza, accesibilidad y costo
Expedia
Se hospedó 3 noches en noviembre de 2021
Respuesta de Staff, el 16 feb. 2022
Thank you very much for taking time out of your day to provide us with feedback. We hope to see you back one day!
10/10 Excelente
MARIA F
Viaje familiar
3 dic. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estancia cómoda y de acuerdo a lo que esperaba
Calidad y precio justos
MARIA F
Se hospedó 2 noches en noviembre de 2021
Respuesta de General Manager, el 16 dic. 2021
Thank you very much for taking time out of your day to provide us with feedback. We hope to see you back one day!
10/10 Excelente
Cliente verificado
Viaje familiar
8 ago. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay! Very close to downtown. Cozy rooms and beds, Quality over my expectations, congrats!
Cliente verificado
Se hospedó 1 noche en agosto de 2021
Respuesta de General Manager, el 12 ago. 2021
We appreciate you sharing your feedback and hope we have the opportunity to host you again in the future!
6/10 Aceptable
Gilberto
20 jul. 2021
Gilberto
Se hospedó 1 noche en julio de 2021
Respuesta de General Manager, el 28 jul. 2021
Thank you for the score, we hope you had a lovely time staying with us!
10/10 Excelente
Cliente verificado
10 may. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
todo bien
todo estuvo bien, el hotel precio-calidad muy bien
Cliente verificado
Se hospedó 2 noches en mayo de 2021
Respuesta de General Manager, el 12 may. 2021
Thank you for the feedback. We hope to welcome you back soon!
8/10 Bueno
ANAMARIA
Viaje familiar
26 abr. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien ubicado, céntrico.
ANAMARIA
Se hospedó 4 noches en abril de 2021
Respuesta de General Manager, el 12 may. 2021
Glad to hear our location suited for your needs well!
10/10 Excelente
Jesus Antonio
11 mar. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente servicio
Jesus Antonio
Se hospedó 1 noche en marzo de 2021
Respuesta de Staff, el 18 mar. 2021
Gracias Jesus!
8/10 Bueno
YesManzur
Viaje de negocios, Viaje en pareja
26 sept. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bien ubicado y con todas las amenidades Camas confortables
YesManzur
Se hospedó 1 noche en septiembre de 2019
Respuesta de Management, el 7 oct. 2019
Thank you for responding to our survey
10/10 Excelente
CAMILO, MEXICO
12 ago. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
NICE STAYING
THE GIRL OF THE FRONT DESK WAS VERY KIND. ALL WAS PERFECT
CAMILO
Se hospedó 2 noches en agosto de 2017
Respuesta de Jamie, el 14 ago. 2017
Thank you for taking the time to share your review. It was an honor being your chosen hotel during your recent visit to the area. It was our pleasure to have been of service to you and we look forward to seeing you again soon!
10/10 Excelente
Cliente verificado
20 jun. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy bueno
Súper
Cliente verificado
Respuesta de Diana, el 1 jul. 2016
Hello,
Thank you for taking the time to give us some feedback about hotel. We hope we get the chance to serve you next time your travels bring you back to Houston!
10/10 Excelente
LEONEL F., Costa Rica
14 jun. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Hotel, excelente servicio del personal.
Buena ubicación del hotel, excelente servicio, habitaciones limpias y confortables, el personal muy atento, el desayuno incluido fue muy bueno, verdaderamente excelente estadía en este hotel, lo recomiendo sin duda.
LEONEL F.
Respuesta de Diana, el 1 jul. 2016
Hello,
Thank you for taking the time to give us some feedback about hotel. We hope we get the chance to serve you next time your travels bring you back to Houston!
10/10 Excelente
Cliente verificado
18 may. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Thank your for giving our hotel 5 stars.
8/10 Bueno
Ma. del Pilar Rosario
31 dic. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ma. del Pilar Rosario
8/10 Bueno
Rodrigo, México DF
3 feb. 2015
Le gustó: Limpieza y servicio y personal
Buena relación costo/beneficio
En términos generales bien, el precio es justo para el hotel pero la zona no es céntrica...
Rodrigo
8/10 Bueno
Cliente verificado
29 ago. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
10/10 Excelente
Gerardo, Monterrey, N.L.
25 ago. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio
Muy buen Hotel, limpieza, personal. instalaciones, Ubicación.
Gerardo
10/10 Excelente
ALICIA, MEXICO
11 jun. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MUY BUEN HOTEL
3 AMIGAS Y YO LA PASAMOS MUY A GUSTO Y EL PERSONAL NOS ATENDIÓ MUY BIEN. SIENTO QUE SE PUEDEN HACER MEJORAS EN LA TRANSPORTACIÓN GRATIS PARA LOS HUÉSPEDES, PORQUE EL CHOFER NO SABÍA BIEN DONDE ESTABA UNO DE LOS MUSEOS. GRACIAS POR TODO.
ALICIA
8/10 Bueno
Elmer Cerrato
7 nov. 2012
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy placentera y comoda
Elmer Cerrato
10/10 Excelente
Stella
Viaje de negocios, Viaje familiar
17 abr. 2024
Le gustó: Limpieza y servicio y personal
Check in was fast, staff was courteous. Room was clean but dated.
Stella
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Dana
Viaje familiar
9 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service was great.
Dana
Se hospedó 3 noches en abril de 2024
Respuesta de LaWanda , el 15 abr. 2024
Dear Dana,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Yeny S
Viaje familiar
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Better than ever, super clean and quiet.
Yeny S
Se hospedó 1 noche en marzo de 2024
Respuesta de LaWanda , el 15 abr. 2024
Dear Yeny,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Melissa, Katy
19 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Melissa
Se hospedó 1 noche en marzo de 2024
Respuesta de LaWanda , el 15 abr. 2024
Dear Melissa, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Bueno
Raul
Viaje de negocios, Viaje en pareja
28 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Street traffic was loud at night
Raul
Se hospedó 2 noches en enero de 2024
Respuesta de Leah B, el 31 ene. 2024
Dear Raul,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
NHAT
Viaje de negocios
11 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was very comfortable and quiet. Thank you
NHAT
Se hospedó 1 noche en enero de 2024
Respuesta de Leah B., el 12 ene. 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Bueno
Clayton
Viaje familiar
29 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access from freeway. Near shopping and dining
Clayton
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leah B., el 31 dic. 2023
Dear Clayton,On behalf of the entire hotel team, I want to thank you for sharing about recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Brittney
Viaje familiar
29 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
As soon as you walk in you’re welcomed. Overall the hotel was very clean! All our needs were met. A time was had with zero problems.
Brittney
Se hospedó 2 noches en diciembre de 2023
Respuesta de Leah B., el 31 dic. 2023
Dear Brittney,On behalf of the entire hotel team, I want to thank you for sharing about recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Martha
Viaje familiar con niños
23 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
New carpet and fresh paint
Martha
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leah B., el 26 dic. 2023
Dear Martha,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Terrell
Viaje familiar
18 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Terrell
Se hospedó 2 noches en diciembre de 2023
Respuesta de Leah B., el 20 dic. 2023
Dear Terrell,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Joan
Viaje de negocios, Viaje en pareja
10 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The night manager, Christian, was wonderfully pleasant & helpful. Room was clean & comfortable. I do recommend staying here.
Joan
Se hospedó 1 noche en diciembre de 2023
Respuesta de LaWanda , el 13 dic. 2023
Dear Joan,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
10/10 Excelente
Leobardo
1 dic. 2023
Leobardo
Se hospedó 1 noche en noviembre de 2023
Respuesta de LaWanda , el 13 dic. 2023
Dear Leobardo,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
6/10 Aceptable
Karrah
Viaje familiar
20 nov. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Needs updating
The staff were all very friendly and helpful. The location is great and the room was clean. However, the bed was probably the worst I’ve ever slept on, it was hard and very uncomfortable. Also, there were not usb connections for charging technology.
Karrah
Se hospedó 1 noche en noviembre de 2023
Respuesta de LaWanda , el 29 nov. 2023
Dear Karrah,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
10/10 Excelente
Toni
9 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Christian rises above the best
Christian Moore was awesome. It was obvious he has a passion for service to his guest. Great job Christian
Toni
Se hospedó 1 noche en noviembre de 2023
Respuesta de LaWanda , el 13 nov. 2023
Dear Toni,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
10/10 Excelente
Allante
Viaje en grupo
6 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was amazing! Clean room and extra accommodations
Allante
Se hospedó 3 noches en noviembre de 2023
Respuesta de LaWanda , el 7 nov. 2023
Dear Allante,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
10/10 Excelente
Jacqueline B
Viaje en pareja
6 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable bed, clean rooms. Very personal service.
Jacqueline B
Se hospedó 1 noche en noviembre de 2023
Respuesta de LaWanda , el 7 nov. 2023
Dear Jacqueline,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
10/10 Excelente
Yvette, Rochester
Viaje familiar
5 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really appreciated the warmth of the staff and how friendly they were
Yvette
Se hospedó 7 noches en octubre de 2023
Respuesta de LaWanda , el 7 nov. 2023
Dear Yvette,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
8/10 Bueno
christopher
11 oct. 2023
Le gustó: Limpieza y condiciones de la propiedad
Located well
christopher
Se hospedó 1 noche en octubre de 2023
Respuesta de LaWanda , el 20 oct. 2023
Dear Christopher,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Bueno
Singaravel
10 oct. 2023
Singaravel
Se hospedó 2 noches en octubre de 2023
Respuesta de LaWanda , el 7 nov. 2023
Dear Singaravel,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
8/10 Bueno
Leobardo
Viaje familiar
5 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Leobardo
Se hospedó 1 noche en septiembre de 2023
Respuesta de LaWanda , el 20 oct. 2023
Dear Leobardo,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Traci
Viaje en grupo
29 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and comfy
The front desk staff were very nice and helpful, our room was clean and comfy. The area was safe.
I’m not sure why there was a parking charge as there wasn’t an attendant.
Traci
Se hospedó 1 noche en septiembre de 2023
Respuesta de LaWanda , el 20 oct. 2023
Dear Traci,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Cesar
25 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cesar
Se hospedó 1 noche en septiembre de 2023
Respuesta de LaWanda , el 20 oct. 2023
Dear Cesar,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Dedria
Viaje de negocios, Viaje en pareja
21 sept. 2023
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
We picked courtyard due to shuttle but we can’t stay again as or test start at 7 am and shuttle.do not start till 7 am.
Dedria
Se hospedó 6 noches en septiembre de 2023
Respuesta de LaWanda , el 20 oct. 2023
Dear Dedria,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Osareni
Viaje de negocios
1 sept. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Courtesy of the receptionists. They were very good and responsive.
Osareni
Se hospedó 1 noche en agosto de 2023
Respuesta de LaWanda , el 1 sept. 2023
Dear Osareni,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
4/10 Malo
Marie
Viaje en grupo
29 ago. 2023
No le gustó: Limpieza
I booked a handicap room with 2 doubles. When I arrived they said the amount I paid did not cover a handicap room with 2 doubles. Unfortunately I chose a non refundable accommodation thru Expedia so I was at their mercy. I ended up having to pay an additional $20/night to get the room I needed.
My stay was for 3 nights. I didn't understand why my room wasn't cleaned after the 1st night. They said for multiple night stays they clean every other day. Nowhere did it notate that in Expedia. So we had over flowing garbage in our room which made it unpleasant. There was no blow dryer in the bathroom but they were able to provide 1. The rolling office chair was broken but they were able to replace it. The bed was extremely hard & uncomfortable. I wouldn't stay there again.
Marie
Se hospedó 3 noches en agosto de 2023
Respuesta de LaWanda , el 20 oct. 2023
Dear Marie,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
8/10 Bueno
Zimmerman
Viaje de negocios
22 ago. 2023
Le gustó: Limpieza y comodidad de las habitaciones
Zimmerman
Se hospedó 1 noche en agosto de 2023
Respuesta de LaWanda , el 1 sept. 2023
Dear Zimmerman,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
10/10 Excelente
Leobardo
17 ago. 2023
Leobardo
Se hospedó 1 noche en mayo de 2023
Respuesta de LaWanda , el 1 sept. 2023
Dear Leobardo,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
10/10 Excelente
Anthony
Viaje de negocios
12 ago. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
The TV remote was cumbersome & difficult to use. Elevators need to have a/c.
Raven at the check in desk was efficient & polite.
Anthony
Se hospedó 2 noches en agosto de 2023
Respuesta de LaWanda , el 14 ago. 2023
Dear Anthony,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Aceptable
Harriet
Viaje familiar
6 ago. 2023
Le gustó: Limpieza y comodidad de las habitaciones
Just had a few issues. Was staying with my son who needed the shuttle to go back and forth to MD Anderson Cancer Center, which was great (Harry was awesome!) however since being short a driver we could only utilize it till 3 pm. Did not care for the cashless policy. Staff was friendly and helpful.
Harriet
Se hospedó 4 noches en julio de 2023
Respuesta de LaWanda , el 14 ago. 2023
Dear Harriet ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with Our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
2/10 Terrible
Michael
Viaje de negocios
30 jul. 2023
The first room I had the shower didn’t work. Moved to a second room, hot water in sink, no hot water in the shower. Had to wash my hair in the small sink, but the shampoos were mounted on the wall in the shower so I had to set my hair, walk in the shower to get shampoo, rinse, back to shower for conditioner.. not good
Michael
Se hospedó 1 noche en julio de 2023
Respuesta de LaWanda , el 31 jul. 2023
Dear Michael,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any further issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area