Desayuno para llevar incluido todos los días

Opiniones de Days Inn & Suites by Wyndham Webster NASA-ClearLake-Houston

2 out of 5

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 309 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 320 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 180 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 115 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 79 de 1003 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

7.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan Carlos

Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Management, el 19 abr. 2024
Hi Juan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

Edgar Alejandro

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management, el 31 dic. 2023
Hi Edgar Alejandro,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Bueno

Ob

Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Specialist, el 9 ene. 2024
Hi Ob,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Bueno

evelyn

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Estuvo aceptable, lo unico habian vidrios en la alfombra y el baño mejorar la limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relations Management, el 23 oct. 2023
Hi Evelyn, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that this goal was achieved. We hope that you were able to enjoy the indoor pool as well as visit the Space Center and NASA. Thank you for informing us about the glass on the carpet and for your feedback on the bathroom. This is not the kind of service or safety that we aspire to deliver to our guests, and we sincerely apologize for all the inconvenience. Please know that we value your comments and will investigate and take appropriate action to address the issues you encountered. We appreciate your business and want to assure you that this is not typical of our standards. We recognize that your total experience fell far short of your expectations, and we are dedicated to making changes to guarantee that this does not happen again. We hope to serve you again in the future and offer you the outstanding stay that you deserve.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Desayuno limitado, aire acondicionado de la habitación se apagaba y hacia mucho ruido
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Relations Management, el 28 ago. 2023
Dear Valued Guest, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that you have enjoyed most of your stay.We do apologize for the limited choices at breakfast. We will pass on this feedback to our kitchen staff. We acknowledge that it would make breakfast better with more options. We are also sorry for the noise the air conditioner made. We would like to assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We have addressed this issue with our maintenance team.Thank you for all of your feedback. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excelente

ANA

Viaje familiar
Le gustó: Servicio y personal
Las personas de recepción muy amables, nos dieron muy buenas recomendaciones para visitar, el desayuno incluido, NO es desayuno, solo hay cafe, jugo de naranja, barritas, manzanas y plátanos.
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Relations Management, el 7 ago. 2023
Dear Ana, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are also delighted that you love our breakfast!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excelente

marylu

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien, solo falta mejorar el menu del desayuno
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 25 oct. 2022
Hello marylu,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

6/10 Aceptable

Ixchel

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Sólo para dormir.
La bañera estaba sucia. La puerta no abría/cerraba bien. Las habitaciones tienen tamaño reducido. Útil sólo para pasar la noche y llegar temprano a la NASA.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 19 sept. 2021
Thank you for taking the time to share your comments regarding our hotel. We appreciate you taking the time to share your experience.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me pareció Excelente,muy buena la atención, informacion y amabilidad que te da el personal del vestíbulo.. El cuarto en general estaba limpio y en buenas condiciones.
Se hospedó 1 noche en junio de 2021
Respuesta de Manager, el 27 jun. 2021
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios
No había desayunos, lo cual fue muy decepcionante, más por que por eso lo contrate No había alberca tampoco Las camas están muy altas, no puedes usarlas para cambiarte la ropa, sentarte, muy incómodo sentarte por lo alto y
Se hospedó 3 noches en abril de 2021
Respuesta de Manager, el 12 abr. 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cerca del hotel se encontraban muchas tiendas y outlets, la comida la encontrabas fácilmente, la hbaitacion muy amplia y limpia, contaba con microhondas, refrigerador, cafetera y un pequeño fregadero. El desayuno era basico pero bueno, cereales, cafes, jugos, yoghurt, panecillos y wafles. La isala de Galveston se encuentra a 30 min.
Se hospedó 1 noche en abril de 2019
Respuesta de Manager, el 30 abr. 2019
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our outlets. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Aceptable

ILEANA

Viaje familiar
Le gustó: Servicio y personal
Te venden una tarifa con desayuno incluido y el desayuno solo es cereal y jugo, ni siquiera hay huevo
Se hospedó 1 noche en abril de 2019
Respuesta de Manager, el 23 abr. 2019
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to see you again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel con excelente ubicación, instalaciones y personal
Se hospedó 2 noches en octubre de 2018
Respuesta de Manager, el 24 oct. 2018
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 Bueno

Osiel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2018
Respuesta de Manager, el 24 jul. 2018
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

8/10 Bueno

Alejandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen ubicado si vas a la Nasa, habitaciones confortables
Respuesta de Chris, el 11 may. 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

José, Saltillo, coah. Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sólo el desayuno. Muy simple

6/10 Aceptable

Alex, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel agradable cerca de los lugares de interés.
Excelente servicio, habitaciones limpias, excelentes camas para descansar.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mala opción
La limpieza horrible y las camas nefastas, se sentían hasta los resortes horrible !!!

8/10 Bueno

Saudith faribe, Colombia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Estuvimos 3 noches en este hotel y nos fue muy bien, es muy cerca a la NASA y a un parque de diversiones que se llama KEMAH, es un sitio bonito, el hotel es muy cómodo. El hotel es muy limpio y las habitaciones grandes y una cama muy grande, nos gusto mucho. Lo único que recomiendo mejorar es que el desayuno es lo mismo todos los días, deberían variar algunos alimentos. Todo lo demás muy muy bueno. Sin duda recomendamos este hotel.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Atencion, ubicaciòn y comodidad
El Hotel esta muy bien localizado, cerca de la NASA, de un Centro commercial, de restaurants, Salas de Cine, etc. El personal de recepciòn es muy amable, y dispuestos a ayudar al visitante. Las habitaciones son de buen tamaño y confortables. Cuenta con una alberca techada excelente para relajarse despues de un dia de actividad. El desayuno es muy complete, cereals, avena, waffles, fruta, jugo. Este hotel es muy Buena opciòn

8/10 Bueno

JAVIER F, EL PASO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EXCELENTE UBICACION PARA VISITANTES A LA NASA
MUY BUEN SERVICIO

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

jerry o., Reynosa, TAMPS, México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel recomendable para toda la familia
el hotel esta en una ubicacion muy buena, esta cerca de varios puntos de interes como restaurantes, gasolineras etc.

10/10 Excelente

Marlaina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was nice and clean. Only thing I didn’t like was the pool closing at 10. Wishing it was open till midnight. Breakfast menu needs some kind of bread/croissant/bagel options.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 19 abr. 2024
Hi Marlaina,Thank you for sharing your feedback regarding your recent stay at our hotel. We're glad to hear that you found our facilities to be nice and clean.We understand that the pool closing at 10 p.m. may have been inconvenient for you. We apologize for any inconvenience caused by the early closure time. We will consider your feedback as we review our policies and operational hours to ensure we provide a more accommodating experience for our guests.Regarding the breakfast menu, we appreciate your suggestion for additional bread/croissant/bagel options. Providing a varied and satisfying breakfast selection is important to us, and we will certainly take your feedback into consideration as we enhance our menu offerings.Thank you for your valuable input, and we appreciate your patronage. We hope to have the opportunity to welcome you back in the future, and we'll strive to make your next stay even more enjoyable.

2/10 Terrible

Josefina

No le gustó: Servicios
If i could give this hotel a 0 rating I would... Has a moldy smell, shower leaked all night long, iron didnt work, they didnt have a phone in the room. If I needed service I had to walk down to the office. AC tured off all day and night to were I had to get up and turn back on.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Manager, el 15 abr. 2024
Hi Josefina,We apologize for any inconvenience you experienced during your stay. However, we take pride in maintaining high standards of cleanliness and comfort, and we regularly inspect our rooms to ensure they meet our guests' expectations. Regarding the issues you mentioned, we will investigate them promptly to address any underlying maintenance concerns. Our team is always available to assist guests with any needs they may have, and we appreciate your feedback as it helps us improve our services.

10/10 Excelente

Jay

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is a perfect location for anyone having an appointment at the Physicians’ hospital next-door. It was very safe and easy parking. There is a Pappasito’s a few blocks away and a target store. I would stay there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management, el 28 mar. 2024
Hi Jay,Thank you for your positive feedback regarding the location and amenities of our property. We are thrilled to hear that our hotel's proximity to the Physicians' Hospital was convenient for your appointment. We strive to provide a safe and comfortable environment for our guests, and we are pleased to know that you felt secure during your stay.We appreciate your mention of the nearby Pappasito's and Target store. Having convenient dining and shopping options in close proximity can greatly enhance the overall experience for our guests.We are delighted to hear that you had a positive stay and that you would choose to stay with us again. We look forward to welcoming you back and providing you with another enjoyable experience.If there is anything else we can assist you with or if you have any additional comments, please feel free to let us know. Your satisfaction is our top priority.

8/10 Bueno

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything about hotel was good. Would stay there again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Management, el 22 mar. 2024
Hi Sandra,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

6/10 Aceptable

Damon

Viaje familiar, Viaje familiar con niños
No le gustó: Servicios
The front desk told me that someone else had a reservation in my name. Then ask me who was with me and if they made a reservation. I said i was with my 12 yr old daughter. When i asked what the name was the lady told me i was asking too much. She then told me i would need to get $100 cash for a room deposit because of my child even thought the room was already paid for. The ATM was $5 so i had to drive to a Chase bank. At check out to get my $100 back i had to wait to have someone go and check my room before i could get my money. THIS WAS A DAYS INN! The kitchen sink, refrigerator and microwave were on the side of the bed! Dont waste your time or money. Spend $20 more and be happy without the hassle!
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 18 mar. 2024
Hi Damon,We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We strive to provide exceptional service to all our guests and regret that we fell short of your expectations. Regarding the reservation issue, our front desk team follows standard procedures to ensure the security of our guests' bookings, and we appreciate your cooperation in providing necessary information. Regarding the room deposit, it is a standard practice in many hotels to secure incidentals, and we apologize if this caused any inconvenience. We will take your feedback into consideration to improve our services for future guests.

10/10 Excelente

Alex

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management, el 14 mar. 2024
Hi Alex,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

Crystal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Specialist, el 10 mar. 2024
Hi Crystal,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excelente

Jana

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay in for family
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 26 feb. 2024
Hi Jana,We're delighted that you enjoyed your stay with us and found our hotel to be a fantastic choice for families. Our proximity to the Space Center and the exciting NASA activities nearby make us an ideal location for those eager to explore the wonders of space. Additionally, our indoor pool provides a perfect opportunity for relaxation and fun, adding to the overall enjoyment of your stay. We're thrilled to have provided you with a memorable experience, and we look forward to hosting you and your family again soon for another stellar visit.

6/10 Aceptable

GYUTAE

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Management, el 22 feb. 2024
Hi Gyutae,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 Bueno

Sang

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management, el 19 abr. 2024
Hi Sang,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excelente

Margarito

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was good
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 2 feb. 2024
Hi Margarito, Thank you for your positive feedback. We are thrilled to hear that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

Gumaro, Laredo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 31 ene. 2024
Hi Gumaro,Thank you for your positive feedback. We are thrilled to hear that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

Dave

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Renovated. Clean. Great value.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 19 ene. 2024
Hi Dave,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excelente

Dianne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great staff, Great stay!
Deven at the front seat was helpful and friendly.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 18 ene. 2024
Hi Dianne,Thank you for your feedback regarding Deven at the front desk. We're glad to hear that Deven provided you with helpful and friendly service during your stay. We strive to have a team that is attentive, accommodating, and guest-focused, and it's always rewarding to receive positive feedback about our staff members.We'll make sure to pass along your kind words to Deven. I'm sure he will be thrilled to know that his efforts were appreciated. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Gloria K.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Relations Management, el 18 ene. 2024
Hi Gloria,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excelente

Gaston

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff very helpful and cordial
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 18 ene. 2024
Hi Gaston,Thank you for your feedback regarding the helpful and cordial staff at our hotel. We're delighted to hear that our team provided you with excellent service during your stay. We strive to create a welcoming and accommodating environment for our guests, and it's always rewarding to know that our efforts are appreciated. We'll make sure to pass along your kind words to our staff members.If you have any other comments or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back in the future.

6/10 Aceptable

Stormy

Viaje en pareja
Le gustó: Limpieza
Limited variety on breakfast and I had to make a $100 deposit which they stated was on my booking and when I went to the site I booked it didn’t contain that information at all. It was so late that I couldn’t argue and they made me wait 20 mins just to check over my room in the morning to give me my money back. Very inconvenient
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 12 ene. 2024
Hi Stormy,Thank you for taking the time to provide feedback on your recent stay. We apologize for the inconveniences you encountered during your visit, particularly regarding the limited variety on breakfast and the unexpected 100 deposit requirement. We understand that these issues caused frustration, and we appreciate you bringing them to our attention.We apologize for the limited variety on breakfast. Guest satisfaction is important to us, and we continuously work on improving our offerings. Your feedback will be shared with our food and beverage team to assess and expand our breakfast options in order to better meet the preferences of our guests.Regarding the 100 deposit, we apologize if the information was not clearly communicated during the booking process. We understand that transparency is crucial, and we will review our communication procedures to ensure that all necessary information, including deposit requirements, is clearly stated on the booking platforms. Your feedback will be taken into consideration as we make improvements to our reservation processes.We regret any inconvenience caused by the delay in checking over your room and returning your deposit in the morning. We strive to provide efficient and seamless service, and we apologize for any delays you experienced. We will address this issue with our front desk team to ensure that similar situations are handled more promptly and efficiently in the future.Thank you for bringing these matters to our attention. Your feedback is valuable to us as we continue to enhance our guest experience. If there is anything else we can do to rectify the situation or regain your confidence in our hotel, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more convenient and enjoyable experience in the future.

10/10 Excelente

Reynaldo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very professional and courteous staff. Cleanliness was a plus
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 10 ene. 2024
Hi Reynaldo,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience with our professional and courteous staff. Providing exceptional service is our top priority, and we're glad that our team made a positive impression on your stay.We also appreciate your recognition of our cleanliness efforts. We understand the importance of a clean and comfortable environment for our guests, and we strive to maintain high standards of cleanliness throughout the hotel.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Felisha

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations Specialist, el 9 ene. 2024
Hi Felisha,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The best I’ve never seen.
I had reserved this stay for my brother for 2 nights. He did not show up so I canceled the 2nd night. The room was not used, the service, cleanliness, and amenities remain unexperienced. Consequently I can not write an informed review. All five stars are for the lady at the desk who did her utmost to help me. Sadly, I don’t remember her name. She knows who she is. Thank you nice lady.
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations Specialist, el 9 ene. 2024
Hi Michael,We appreciate your feedback and are pleased to hear about the positive interaction you had with our staff at the front desk. Our team strives to provide excellent service, and we're glad to see that reflected in your experience. Regarding the cancellation of the second night, we understand your decision, and it's unfortunate that your brother couldn't make use of the room. We apologize for any inconvenience this may have caused and hope to have the opportunity to welcome you and your brother back for a future stay, allowing you to fully experience our accommodations and amenities.

6/10 Aceptable

Anjanette, Grapevine

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relations Specialist, el 1 ene. 2024
Hi Anjanette,We're thrilled you enjoyed your stay! Our proximity to the Space Center allows guests like you easy access to this fascinating attraction. Additionally, our indoor pool provides a perfect retreat after exploring the wonders of NASA nearby. We're delighted you had a great stay with us and hope these amenities added extra enjoyment to your experience with us. We look forward to hosting you again on your next visit to our stellar location!

8/10 Bueno

James

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Specialist, el 1 ene. 2024
Hi James,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Bueno

didier

Se hospedó 5 noches en diciembre de 2023
Respuesta de Guest Relations Management, el 15 dic. 2023
Hi Didier,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

Alejandro

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management, el 3 ene. 2024
Hi Alejandro,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excelente

Theresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything except the toilet, it’s low to the floor and shallow. Yeah don’t go with a full bladder your butt will get wet before you are finished. That’s my biggest problem
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relations Specialist, el 12 dic. 2023
Hi Theresa,We appreciate your feedback and are glad to hear that you found most aspects of your stay enjoyable. We hope that you were able to enjoy our indoor pool and proximity to the Space Center as well. However, we apologize for any inconvenience caused by the design of the toilet, and we understand the importance of comfort in such facilities. Our team is continuously working to enhance guest experiences, and we'll certainly take your comments into consideration for future improvements. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you again in the future.

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Specialist, el 11 dic. 2023
Hi Carlos,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back to our hotel, which is close to the Space Center, soon.