Estudio, 2 camas matrimoniales, para no fumadores | Cocina privada | Refrigerador con congelador, microondas y parrilla de estufa

Opiniones de Extended Stay America Suites Houston Sugar Land

2.5 out of 5
Extended Stay America Suites Houston Sugar Land
13420 Southwest Freeway, Sugar Land, TX

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 241 de 990 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 148 de 990 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 140 de 990 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 177 de 990 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 284 de 990 opiniones" "

6.0/10

Limpieza

6.8/10

Servicio y personal

6.2/10

Servicios

5.6/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Darlin

Le gustó: Limpieza
Fue excelente me encanto
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management , el 30 ene. 2024
Dear Darlin, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you love, we'd be delighted to hear more about it.Sincerely,Hotel Management

10/10 Excelente

denis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management, el 16 nov. 2023
Dear denis, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excelente

Daniel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thas good
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Management, el 24 sept. 2023
Dear Daniel, We are delighted to see you had a fantastic experience with us at Extended Stay America. It is our priority to ensure a seamless stay for every guest, and we cannot thank you enough for the generous rating. We hope to welcome you back soon for another fulfilling visit.Sincerely,Hotel Management

8/10 Bueno

Anabel

Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Michelle

Le gustó: Servicio y personal y comodidad de las habitaciones
En general la estancia estuvo bien, solo faltó un poco de limpieza en el baño. Y también lo que no me parece es que tengas que pagar por el internet, por hora, día o mes. Pero por lo demás estuvo bien el hotel
Se hospedó 1 noche en febrero de 2021
Respuesta de Hotel Management , el 8 feb. 2021
Michelle, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay. However, we are sorry for the cleanliness issues you encountered in your bathroom. Your feedback will be shared with our housekeeping team so that they are more diligent going forward. Moreover, we will share your concerns regarding the internet connectivity with our maintenance team for review and action. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mi estancia fue placentera.
Se hospedó 4 noches en mayo de 2020
Respuesta de Hotel Management , el 2 jun. 2020
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management

4/10 Malo

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
La sabanas estan sucias y el sofa cama el colchon estaba muy sucio y no habia sabanas extras
Se hospedó 1 noche en enero de 2020
Respuesta de Hotel Management , el 20 ene. 2020
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. Kindly note, extra sheets are available at the front desk upon request. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management

8/10 Bueno

sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Que no tengan blancos en la habitación, para el sofá cama, o no los entregan cuando tienen señalado que se utilizara.
Se hospedó 1 noche en enero de 2020
Respuesta de Hotel Management, el 16 ene. 2020
Sandra, thank you for your excellent rating of Extended Stay America, and we hope you had an overall pleasant stay. However, we are sorry your room did not have some of the amenities you needed. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. Thank you again, and we hope to welcome you back the next time you are in our area. Sincerely, Hotel Management

6/10 Aceptable

José Jonathan

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2019

6/10 Aceptable

Marcial

No le gustó: Limpieza
Huele mal la abitacion como a humedad
Se hospedó 1 noche en marzo de 2019
Respuesta de Hotel Management, el 25 mar. 2019
Marcial, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the unpleasant odor you experienced in your room. We have asked our housekeeping team to deep clean the room to remove the smell. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management

10/10 Excelente

Edwin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estuvo genial
Se hospedó 1 noche en marzo de 2019
Respuesta de Hotel Management, el 5 mar. 2019
Edwin, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2019
Respuesta de Hotel Management, el 8 ene. 2019
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicios
La habitacion tenia muy Buena distribucion, pero el hotel tenia mucho olor a humedad.
Se hospedó 2 noches en diciembre de 2018
Respuesta de Hotel Management , el 4 ene. 2019
Thanks for the feedback. We are glad to read you had an overall comfortable stay and liked your room. However, we are sorry for the odor issue you experienced at our hotel. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management

6/10 Aceptable

RUBEN

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Bien por el precio
Habitación buena pero el baño sucio. Había un cabello en la bañera... bastante asqueroso
Se hospedó 1 noche en noviembre de 2018
Respuesta de Hotel Management, el 4 nov. 2018
Ruben, thank you for sharing your feedback. We are glad you had a pleasant stay and that you liked our affordable pricing. However, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management

10/10 Excelente

Erik, Nuevo laredo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy bonito lugar, la gente muy amable y atenta en todo momento
Se hospedó 1 noche en noviembre de 2018
Respuesta de Hotel Management, el 4 nov. 2018
Erik, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy sucia la habitacion y el toilet no funcionaba.
Se hospedó 1 noche en enero de 2018
Respuesta de Hotel Management , el 1 feb. 2018
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

2/10 Terrible

jorge, Virginia

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Higiene
Me encontre con cucurachas en el cuarto??....una mal higiene de parte del hotel
Se hospedó 1 noche en diciembre de 2017
Respuesta de Hotel Management, el 22 dic. 2017
Jorge, please accept our sincere apologies for the cleanliness issue you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problem isn’t repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management

8/10 Bueno

Eduardo

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Comodo y recomendable
En general el hotel es comodo y recomendable

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel en regulares condiciones, la habitación con muy mal olor, muebles viejos. No lo recomiendo

6/10 Aceptable

Luis Moyano, Ecuador

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
sólo dan servicio de limpieza habitación una vez por semana

2/10 Terrible

RODOLFO Escobedo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El cuarto que se me asigno, tenía basura y el baño olía muy feo y al levantar la tapa de la taza, al parecer alguien uso la taza y no le bajo el agua y las personas de limpieza no lo asearon o fueron ellos quienes lo usaron, muy desagradable experiencia

6/10 Aceptable

laura, Maracaibo,Venezuela

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
En realidad, llego a este hotel por su ubicacion, ya que me queda cerca de lugares de mi interes. esta es mi segunda vez en alojarme en el hotel, acotando que la primera vez (mes de mayo) la condiciones de la habitacion fueron mejores. posiblemente me hospedaria de nuevo, tratre de buscar mejor calidad de hoteles por esta zona y de similar precio. Gracias.

4/10 Malo

SALVADOR, MEXICO

No le gustó: Servicio y personal y condiciones de la propiedad
OPINION EXTENDED STAY
EXESIVO OLOR A CIGARRO EN LOS PASILLOS Y DENTRO DE LOS CUARTOS EL INTERNET SOLO SE TIENE PAGANDO NO OFRECEN JABON PARA EL BAÑO SOLO UN DISPENSARIO DE SHAMPOO NO ES ACORDE AL PRECIO EN RELACION A OTROS DE LA ZONA

10/10 Excelente

vinod

Se hospedó 7 noches en marzo de 2024

2/10 Terrible

Christopher

No le gustó: Servicio y personal
No breakfast!! They had muffin and coffee..on they’re website it say complimentary breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 11 mar. 2024
Dear Christopher, Thank you for selecting our hotel and taking the time to write a review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires and choices. We hope you will stay with us another time so we can provide you with a much more satisfying stay.Sincerely,Hotel Management

10/10 Excelente

Feleshia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly with everyone who came in
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Maria

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
This hotel is really dirty specially the laundry I taked this hotel cuz I was needing wash some clothes but last night was 3 blue women Lying Down in the laundry with to much clothes in the floor around they so I think this hotel is in really but condition to compare with other stay america I was in before is my first time I saw one stay America hotel dirty like this 😐😏
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 6 mar. 2024
Dear Maria, Thank you for sharing your feedback following your recent stay at our hotel. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to the city, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

4/10 Malo

Colts

Se hospedó 1 noche en febrero de 2024

2/10 Terrible

DeAnna

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 6 noches en enero de 2024

2/10 Terrible

Jamie

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jasmine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Brittany

Viaje de negocios, Viaje familiar con niños
Le gustó: Servicio y personal y servicios
Se hospedó 4 noches en enero de 2024

8/10 Bueno

Brittany

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Shalom

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Fakhar

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Toilet didn’t work, sinks broken and mouse droppings inside the pull out mattress. Would never stay here. The front desk had one employee who was great but only her working and she did her best to accommodate us but the hotel itself if horrible
Se hospedó 6 noches en diciembre de 2023
Respuesta de Hotel Management, el 7 ene. 2024
Dear Fakhar, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

2/10 Terrible

Asad

No le gustó: Limpieza, servicios, condiciones de la propiedad
The worst experience of my life. Rooms were dirty and smell really bad. We were really tired after a long drive to reach then left early in the morning. Although we had booking for two days
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Management, el 1 ene. 2024
Dear Asad, Thank you for taking the time to review your stay at our hotel. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet and clean and close to restaurants
Se hospedó 28 noches en noviembre de 2023

4/10 Malo

Betty

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First of all a train passed every 30 minutes seem like, the hallway carpet smelled horrible only one wash cloth no coffee pot or coffee made in the lobby. All night I felt like something was biting me.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 20 dic. 2023
Dear Betty, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit, and we understand that you didn't get a good night's rest. We have taken note of your feedback and will use it to improve our services. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

2/10 Terrible

ANALYNE

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
False advertisement. No food or breakfast to go. Room is disheveled.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 19 dic. 2023
Dear ANALYNE, Thank you for taking the time to share your valuable feedback with us. Our team is dedicated to providing exceptional experiences to every guest, and we regret to learn that we fell short of your expectations. Please accept our sincere apologies for any inconvenience caused, especially about the breakfast experience and the fact that the room fell short of your expectations. It is never our intention to mislead; therefore, we are sorry for any confusion or frustration that may have arisen. Rest assured that we will take the necessary steps to address these concerns and enhance our services. We sincerely hope that you will allow us to make it right and provide you with an exceptional stay in the future.Sincerely,Hotel Management

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Troy

Viaje de negocios
Le gustó: Limpieza y servicios

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet and close to a lot of food restaurants and shopping

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and quiet
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 21 nov. 2023
Dear Troy, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence and are thrilled you appreciated our clean property and quiet atmosphere! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

2/10 Terrible

William

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were disorganized. The room had a foul smell. The glaze in the bathtub was coming off. The refrigerator was dirty and had rust on the side and top of it. The main hallway smelled like dog poop a vomit to the point of nausea. Also there was trash spread throughout the second floor.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management, el 18 nov. 2023
Dear William, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

10/10 Excelente

Troy

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very close to restaurants and shopping
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Julie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place is unclean & looks trashy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 12 nov. 2023
Dear Julie, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Sugar Land.Sincerely,Hotel Management