Área de parrilladas y picnic

Opiniones de Sonesta ES Suites Houston - NASA Clear Lake

3 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 465 de 782 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 195 de 782 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 45 de 782 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 782 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 782 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mayra Jocelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Pablo, Keene

Se hospedó 3 noches en julio de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
Había un solo plato, 2 tenedores no había shampoo de cuerpo ni para pelo alfombras muy manchadas. no había plancha
Se hospedó 2 noches en abril de 2023
Respuesta de management, el 12 jun. 2023
Thanks for taking the time to provide us with your valuable feedback. We greatly appreciate it. Sorry that you didn't have a great experience at our hotel - our mission is to provide excellent customer service, so we are sorry we let you down.

4/10 Malo

EDGAR

Viaje familiar
No le gustó: Limpieza y servicios
Old and broken sheets, toilet in bad condition. This hotel should be rate at 2 stars; no more than 70 USD / night.
Se hospedó 3 noches en abril de 2023
Respuesta de management, el 12 jun. 2023
Thanks for taking the time to provide us with your valuable feedback. We greatly appreciate it. Sorry that you didn't have a great experience at our hotel - our mission is to provide excellent customer service, so we are sorry we let you down.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
Recomiendo
Buena experiencia el baño un poco apretado y habia algunas hormigas pequeñas en la habitacion pero en general bien. Gran servicio del personal
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Luis Miguel de Anda de La

Viaje familiar
Todo me Gustó
Se hospedó 1 noche en abril de 2022
Respuesta de Mari Front Desk Agent, el 23 may. 2022
Gracias Amigo! Please come see us Again!

10/10 Excelente

Alejandro

Se hospedó 3 noches en abril de 2022
Respuesta de Mari Front Desk Agent, el 23 may. 2022
Thank You for your kind review! See you next time.

10/10 Excelente

Mario

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
Muy bueno
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

maria esther quintero

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Super bien adopción para hospedarse, cómodo, funcional y amigable
Se hospedó 6 noches en diciembre de 2021

10/10 Excelente

jorge

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2021

10/10 Excelente

Juan José

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Repetiría sin dudarlo!!!
Este concepto de hotel que incluye una sala de estar y una cocina muy bien equipada es muy util en estos tiempos. Así uno puede prepararse cualquier comida sin tener que salir de manera que puedes tener distanciamiento social a la vez que ahorrar un dinero. Además la sala de estar hace la estancia mas comoda y amplia. La cama también muy comoda. Nos gustó que el hotel no haga limpiezas si no son estancias largas por seguridad anti Covid. En el front desk se pueden cambiar las toallas 24/7 lo que hace el servicio muy cómodo también. Sin dudarlo repetiríamos.
Se hospedó 3 noches en agosto de 2021

10/10 Excelente

Leticia, Zaragoza

Viaje familiar con niños
Le gustó: Limpieza y servicios
La habitación era muy amplia, con un pequeño office para poder cocinar y comer, una zona de estar con sofás y tv, la zona de dormitorio con una cama amplia y el baño. Limpio, completo, el personal muy amable. El desayuno era estilo buffet. Muy recomendable.
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en mayo de 2020

10/10 Excelente

Arnoldo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente hotel. Muy bien ubicado y excelente servicio te hacen sentir en casa
Se hospedó 9 noches en agosto de 2019

8/10 Bueno

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Opción en Clear Lake Tx.
Excelente Semana en Pareja, muy buena la habitación, Excelente distribución de áreas, accesos Independientes, Muy Limpio, en General estuvo fantástica la Estancia,
Se hospedó 7 noches en julio de 2019

10/10 Excelente

ERICK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estadía.
Muy buen hotel.
Se hospedó 3 noches en noviembre de 2018

10/10 Excelente

Karla, Ciudad de Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente lugar! Muy limpio, tranquilo, bien ubicado, muy buen personal.
Se hospedó 2 noches en noviembre de 2018

8/10 Bueno

Pagiel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buenas vacaciones
Mi estancia fue muy buena para las próximas vacaciones pienso llegar otra ves

2/10 Terrible

Eric

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I booked this as a hotel and when we arrived we found out it was converted to an apartment complex. We were stranded and needed find another hotel.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Dorothy

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Miriam, Sammamish

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was amazing,helpful and friendly. The room was bigger and better than I thought. The location was perfect close to NASA and amenities.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Kathryn, Lakewood Village

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We had stayed there in the past and was ok. They need to post on their website that it is being turned into long term rental property and should no longer be presented as a hotel. Pictures show breakfast which they no longer offer. Carpet was dirty.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations, el 24 ene. 2024
Dear Kathryn,It saddens us there was confusion regarding our property type, and we apologize for your frustration. All your feedback is valuable to us, and we will use it to make improvements where necessary. Thank you for taking a moment to share your thoughts, and we wish you well.

4/10 Malo

Kris

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Despite advertising free breakfast, it has been discontinued. The room was not clean. The carpet had several stains including a mysterious large blue stain by the bathroom. The tub surround was dirty. The bathroom countertop had a waxy pile of goo and the sheets had holes in them. This property is converting three rooms into apartments so they are not maintaining the remaining hotel rooms as necessary.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations , el 12 ene. 2024
Dear Kris,Thank you for reaching out and bringing your concerns to our attention. We assure you that the comfort of our valued guests is vital to us, and we regret that our accommodations fell below your expectations on this occasion. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes and improvements. We appreciate you reaching out and hope you consider staying with us again in the future for a better visit.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Quality gone down hill
We stayed at the Sonesta ES Suites before, and it was amazing. So, we decided to return and have a nice anniversary stay. Well, to our surprise Sonesta was transitioning to apartments. There were only a select few suites available to book online for hotel stay. Moving forward, we requested a room where we didn't have to walk upstairs since I recently had surgery. The front desk agent, Ashley, was very accommodating. She changed our room location. Now that we are in our room, we noticed somethings that did not give the same feel as before. The carpet was stained red in front of the bathroom sink, the dishes in the kitchen were not clean (had a black film on them but I rewashed them), the furniture that was previously in the room is replaced with cheap distasteful furniture, and there was no iron along with the ironing board (had to request it from the front desk). As we moved around to leave the complex, we noticed some genuinely concerning issues. 1) Loud music around the tennis court and swimming pool. Again, we are aware that they are transitioning to apartments, but this is a noise ordinance. 2) One of the residents was standing in his apartment window nude. Yes, naked!!! 3) Another resident is walking her dogs, and they are relieving themselves but she's not picking the poop up. Again, another city ordinance being broken. This would have been one of the best stays, but we can see that this place is going down before a full transition takes place.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

JP

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family stay
I had a little problem at check in, not the room I had rented. The customer service clerk was able to make it happen and everything turned out great. The description needs updating as they are converting over to full time apartments and only 30% is available for hotel guest. Parking was full and hard to find a space. Overall enjoyed my visit.
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Gone downhill
Sonesta’s management changed and the quality has gone downhill. It was quoted as having free breakfast, but I learned at check in that new mgt took that away. When we got to our room it smelled like mildew. There were a pile of wet towels inside our room by the front door. It looked like they were there due to a leaky vent. They also removed the blackout curtains in the center living room. This was a problem as my young daughter was sleeping on the foldout couch and was awake with the sunrise. Given the room was so bright, she could not go back to sleep. We have been staying here for years as the suites work well for our larger family, but after this experience we will find a new place to stay next time we visit.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Guest Relations, el 30 dic. 2023
We appreciate your feedback. We're sorry to hear that our accommodations and amenities failed to meet your expectations. Our team is dedicated to making effective changes for the future, so we will be sure to discuss all of your comments internally. We know that we can change your perceptions, so please consider giving us another chance in the future.

10/10 Excelente

Abdul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

India

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Management , el 21 dic. 2023
Thank you for the feedback. Can I ask what happened and what made your stay bad with us?

10/10 Excelente

Rena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
Check in was quick and the room was clean. Will stay again.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Kim

Le gustó: Servicio y personal
Se hospedó 3 noches en noviembre de 2023

4/10 Malo

Kevin

Viaje familiar
Le gustó: Limpieza y servicio y personal
The room was very roomy and clean. I love the full kitchen. On Hotels.com it showed breakfast was included. They do not do breakfast anymore. There's not even coffee in the lobby. We had coffee in the room though.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relations, el 8 dic. 2023
Dear Kevin,Thank you for choosing to stay with us and sharing what you enjoyed the most. It is always great to know when our rooms and amenities meet guests' expectations. However, we apologize if the third-party site you used to make your reservation did not provide up-to-date information. We do our best to ensure all booking channels are correct, and we will reach out to them to ensure our hotel is being accurately represented. Thank you, and we hope to welcome you back in the future.

2/10 Terrible

Adriane

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
We have visited this property several times over the last few years. We really like the Clear Lake area, and Bay Area Blvd is a great location. Because of our prior experience, we knew this property is a no-frills to the extreme experience. Don’t expect anything for breakfast regardless of what’s promised on the reservations page. Don’t expect an extra pillow or replacement towels or literally anything. No one will ask you for your stay was. We knew all of this and made our peace with the experience because it’s always been a good space for our family. However, this stay was deplorable. The property has taken a serious nosedive since starting to rent to tenants as an apartment complex. We killed 2 roaches within the first 30 minutes in our “suite”. Feral cats were pouring out of the overflowing dumpsters. There was body hair left in the tub from the last occupant, and perhaps the final straw was what appeared to be none of that blood spatter on the wall behind the door of the only fully functional bathroom. (We had a 2-bed, 2-bath “suite”, and the other toilet apparently had no wax ring under it as water just poured out of the bottom. Knowing the apathy of past staff, I didn’t bother to share any of this info with staff until I checked out (even then no one asked about the quality of my stay.) The staff member I spoke to wasn’t surprised or appalled by my reports at all and simply said “some units need more work that others”. Needless to say, we’ll find another hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations, el 8 dic. 2023
Dear Adriane,As a repeat guest, your feedback means that much more to us. We are so sorry that your recent stay did not live up to your expectations. By knowing where we fell short, we can work to make positive changes and ensure our future guests have a much better experience. While we can't change the past, we are confident we can leave a better lasting impression in the future.

10/10 Excelente

Melanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Gregory

Viaje en grupo
Le gustó: Limpieza
The listing I reserved said it had breakfast included. There was an area that appeared to be set up for a breakfast bar, but there was no food. Even in the pictures in the listing, there is food shown in the area I saw. This was a real problem for me. I ended up having to walk to McDonalds and purchase breakfast (if that is what you can all it). Be assured, even though the listing says breakfast is included...it is not.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Management , el 13 nov. 2023
Thank you for your stay with us, we are transitioning to an apartment complex, and we should tell everyone at check-in that we do not have breakfast.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
No breakfast though advertised
There was NO breakfast as advertised in the booking!
Se hospedó 1 noche en octubre de 2023
Respuesta de Management , el 13 nov. 2023
We thank you for staying with us, we are in the process of transitioning to an apartment complex.

2/10 Terrible

Anne

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Did not know when we booked this property that the hotel/suites were being turned into apartments. Sonesta must be going under. The place was dirty, blood on the closet door, the shower did not work. Overall they are done with taking care of things as a hotel. They seem to be having a hard time renting out as apts, giving 2 months free rent.
Se hospedó 3 noches en octubre de 2023
Respuesta de Management , el 17 oct. 2023
Good afternoon I sorry that that you had a bad experience. Can I ask what happened? Also, what room where you in so I can make sure that I take a look at all of your concerns.

10/10 Excelente

Julien

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good

2/10 Terrible

Emmanuel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cockroaches, Cockroaches and Stains
Room was full of roaches, mattress was covered in nasty stains. We had to leave property and book another room
Se hospedó 1 noche en octubre de 2023
Respuesta de Management , el 17 oct. 2023
Hello, I'm sorry you had a bad experience with us. Can I get more information on your stay?

4/10 Malo

Christopher

Viaje familiar
No le gustó: Limpieza
DO NOT STAY HERE… being converted to apartments
I should have taken photos but I would not stay here again. First off this property is being converted to apartments so there was no breakfast as listed or even a hotel store to buy snacks or drinks. Then there was no elevator so having to get the luggage for 10 people up the stairs was a definite challenge. Once in the rooms the carpet was stained and some of the sheets in the rooms had not been changed. Just overall it felt like cleaning was half done at best. I don’t blame the staff there was almost none left due to the fact the hotel was being closed to convert into apartments. They were clearly trying the best they could with the situation they were in too. I wish I had taken pictures but sadly it didn’t ✞ my mind at the time.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations, el 21 oct. 2023
Dear Christopher, Thank you for sharing your experience. We're sorry to hear about the aspects of your stay that were not up to par, and we ask that you reach out to us offline so we can discuss them further. We wish you safe travels and hope for another chance to impress you in the future.

10/10 Excelente

Rick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Marianela

Se hospedó 2 noches en septiembre de 2023
Respuesta de Management , el 3 oct. 2023
Thank you for this. Well, look forward to seeing you again in the future.

10/10 Excelente

Courtney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Full kitchen was nice, even though we didn’t need it. Comfortable, clean bed. Would stay again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management , el 23 sept. 2023
Thank you for staying with us

8/10 Bueno

JIMIN

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Maricel, Corpus Christi

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Shari

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very pleased with everything...the AC was amazing! Food options nice and close
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Douglas

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The Rooms are like small Apartments
The ES in the name must mean extended stay. Seemed like many were staying there long term. They are like tiny apartments. Only negative was there was drama outside our apartment on the stairs with a couple arguing over alcohol. I like the space over a normal hotel room.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Management , el 5 sept. 2023
Thank you for your comments, If you visit us again please let the front desk know so we can get any disturbances handle.

8/10 Bueno

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Management , el 5 sept. 2023
Thank you

8/10 Bueno

Rosemary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Management , el 31 ago. 2023
Thanks for the comment we are working to make sure that your next say is even better

6/10 Aceptable

Edwin

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Doesn’t offer a free breakfast
The property and booking said they offer a free breakfast; however, the front desk said they don’t offer free breakfast. I would not have booked that place if I knew that. False advertising.
Se hospedó 4 noches en agosto de 2023
Respuesta de Management , el 31 ago. 2023
We do apologize, but the owner ship has transitioned this property out of it.

6/10 Aceptable

Joel

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property did not have much. Their excuse were they are transitioning to apartments.
Se hospedó 2 noches en agosto de 2023