Caja de seguridad en la habitación y escritorio
Ver disponibilidad

Opiniones de Residence Inn by Marriott Houston West University

3 out of 5
Residence Inn by Marriott Houston West University
2939 Westpark Dr, Houston, TX

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 250 de 476 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 159 de 476 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 35 de 476 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 476 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 476 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Fortunato, Dallas

Se hospedó 1 noche en enero de 2024
Respuesta de Margaret, el 26 mar. 2024
Glad to see you enjoyed your stay!

10/10 Excelente

Ninfa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien excelente para la familia
Se hospedó 3 noches en septiembre de 2021
Respuesta de General Manager, el 8 sept. 2021
We appreciate you sharing your feedback and hope we have the opportunity to host you again in the future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2021
Respuesta de Jasmine C, el 30 may. 2021
Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excelente

Marco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien ubicado, muy amables.
Excelente experciencia, hotel ubicado a corta distancia de areas comerciales, habitaciones limpias, personal muy amable, excelente desayuno.

8/10 Bueno

freddy, I

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Todo bien, incluye desayuno y café y fruta gratis. Lavanderia ok. Estacionamiento ok. Buen silencio. Wifi ok
Respuesta de YoYo, el 16 ago. 2016
Gracias por darnos sus comentarios, eperamos servirlos la siguiente ves que esten en Houston.

10/10 Excelente

GUILLERMO, Leon, México.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy recomendable!
Muy buen hotel con instalaciones y ubicación excelentes, el servicio fue de primera.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Habitacion Pequena
Habitacion un poco pequena para la familia, la ubiicacion excelente para ir a cualquier parte de Houston, desayuno muy temprano, pero bueno

10/10 Excelente

Mariana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Margaret, el 29 mar. 2024
Thank up for your feedback!

10/10 Excelente

Jayla

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great place to stay. the room was really spacious and clean, the only thing that needed more work was the cleaning of the bathtub and big dry towels
Se hospedó 2 noches en marzo de 2024
Respuesta de Margaret, el 19 mar. 2024
Thank you for the feedback, will take note of the bathtub cleaning. I'm glad to see you enjoyed your stay with us and we look forward to your return.

10/10 Excelente

Livia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was very clean. The suite we rented was the cleanest hotel room/suite I've ever stayed in. Staff was very nice, friendly and helpful. Housekeeping personnel super nice and they have a clean breakfast bar with delicious free breakfast. I gave 4 stars to "area around the property" because there was a person sleeping on the grass one morning on the main road about 1/10th of a mile from the hotel exit (not on the hotel grounds). However, the streets and areas around were clean and NO trash along the fences. We truly enjoyed staying at the Residence Inn by Marriott Houston West University. My husband has to return for medical treatment in a couple of weeks and we will stay at the same place. Shuttle service is available to and back from the MD Anderson Medical Center.
Se hospedó 3 noches en marzo de 2024
Respuesta de Margaret, el 19 mar. 2024
I'm so happy to hear you enjoyed your stay with us. We do try to keep things clean and I'm glad the staff was friendly. We hope to host your next trip to MD Anderson

10/10 Excelente

Rachel, Austin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, spacious and clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de Margaret, el 12 feb. 2024
Thank you! Happy to see you enjoyed your stay with us, we look forward to your return.

10/10 Excelente

KIMBERLY S, Shreveport

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decent hotel for the price. A lot better than most.
Se hospedó 2 noches en enero de 2024
Respuesta de Margaret, el 16 ene. 2024
Thank you! We look forward to your return.

10/10 Excelente

Wayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Margaret, el 16 ene. 2024
Thank you, happy to see you enjoyed your stay.

8/10 Bueno

cynthia

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Friendly Staff Property needs upgrades
Hotel Staff were very helpful in trying to get us in a handicap accessible room with a toilet with grab bars and a shower. Staff were friendly and helpful with all questions. Room size and layout was fine but pull-out sofa bed was terrible - mattress was very uncomfortable. also the toilet would barely flush and we needed plunging multiple times. Breakfast was fien, although hours were very short.
Se hospedó 3 noches en enero de 2024
Respuesta de Margaret, el 16 ene. 2024
Thank you for the feedback, we are scheduled for some upgraded this year. In the meantime I am glad to hear we are overcoming some of our product issues with our service. We hope you will stay with us again on your next visit to the Houston area.

6/10 Aceptable

leah

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Margaret, el 16 ene. 2024
Thank you for your feedback, we are always looking for ways to improve.

8/10 Bueno

ANITA, Highland

Se hospedó 4 noches en enero de 2024
Respuesta de Margaret, el 16 ene. 2024
Thank you

8/10 Bueno

Claudia Veronica

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Margaret, el 16 ene. 2024
Thank you for the feedback.

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, servicios
Great location and very friendly staff. Convenient to have kitchenette. While comfortable and clean, the rooms are showing their age.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Margaret, el 18 dic. 2023
Happy to hear you enjoyed your stay, we look forward to your return.

10/10 Excelente

Jeff

Se hospedó 1 noche en noviembre de 2023
Respuesta de Margaret, el 22 nov. 2023
Thank you! Happy to hear you enjoyed your stay with us.

10/10 Excelente

Hikmat

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family vacation
Rooms was spacious, kitchen has all required stuff for cooking.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Margaret, el 21 nov. 2023
Thank you! Glad to hear you enjoyed your stay.

8/10 Bueno

Martha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Margaret, el 10 nov. 2023
Thank you! We look forward to your return

8/10 Bueno

Christopher, San Diego

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is centrally located and convenient to Downtown, Kirby, West University and Central Houston. Area immediately adjacent to property is industrial but restaurants and shopping are available nearby.
Se hospedó 4 noches en octubre de 2023
Respuesta de Margaret, el 31 oct. 2023
Happy to hear you enjoyed your stay!

10/10 Excelente

Lauren, Redford

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 4 noches en octubre de 2023
Respuesta de Margaret, el 31 oct. 2023
Thank you!

10/10 Excelente

Ana, Houston

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location.
Se hospedó 1 noche en octubre de 2023
Respuesta de Margaret, el 6 nov. 2023
Thank you!

4/10 Malo

KIM

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Just can’t write this stuff!!!
The front desk staff were friendly but we had a run of issues…the TV was not working so we tried calling the front desk and found out the phone did not work…had to call front desk on our cell phone! The AC was REALLY loud in our room but then it sounded like it was about to die…and it did at 3 am!!!! So we called front desk, on our cell, and they were able to move us to another room across the hall which we appreciated but then they were not able to issue us a new key card for the new room - some computer glitch…luckily that was our last night so it was not a huge deal but would have been nice for something to go right!!! The hot breakfast was dreadful - juice machine out of order, sausage Pattie’s paper thin and hard as bricks, the only “hot eggs” were a plastic wrapped egg muffin…very weird! Oatmeal crock was scraped clean and not refilled…you get the picture here! To add to all that, they had some issue with the fire alarm not turning off so we had to listen to that ear piercing sound while trying to eat!! You just can’t write this stuff!!! LOL!!! It is a great location but not sure I would give this hotel another try!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Margaret, el 10 nov. 2023
My apologies for all the problems you encountered, I have shared this with the team in an effort to improve.

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Margaret , el 6 nov. 2023
Thank you!

10/10 Excelente

Rudolph

Se hospedó 1 noche en septiembre de 2023
Respuesta de Margaret, el 6 nov. 2023
Thank you for the 5 star feedback, we look forward to your return!

10/10 Excelente

Rosalind

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was peaceful
Se hospedó 1 noche en septiembre de 2023
Respuesta de Margaret, el 2 oct. 2023
Thank you! So glad you enjoyed your stay.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This one is ok
Decent enough
Se hospedó 1 noche en septiembre de 2023
Respuesta de Margaret, el 19 sept. 2023
Thank you for the feedback.

10/10 Excelente

Betty

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall it was a great place
The Icemaker did not work and it does not have a ice machine to just go get ice. Overall it was a great price location and set up for multiple people in one living area.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Margaret, el 19 sept. 2023
Thank you for the feedback, I have addressed the issue with your icemaker so this is not a problem in the future. I'm glad the rest of your stay was pleasant.

10/10 Excelente

mario

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the attendant that received us was very polite and professional cant remember the name but he said he was from Michigan.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Margaret, el 19 sept. 2023
Thank you for the feedback, so glad you enjoyed your stay.

10/10 Excelente

Alcira

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay! Front desk employee was awesome. Clean room and easy parking.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Margaret, el 19 sept. 2023
Thank you for sharing your praise, I have passed this along to the front desk and housekeeping team. We look forward to your return.

10/10 Excelente

Veronica

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Brandy was super friendly and helpful when checking me in and the room was great!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Margaret, el 2 oct. 2023
Thank you for your kind words about Brandy, we have shared this with the entire team. We hope to see you on your next trip to the area.

8/10 Bueno

MARLYCE

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Margaret, el 29 ago. 2023
Thank you for taking the time to leave feedback, we look forward to hosting your next trip in the Houston area.

8/10 Bueno

Joel

Se hospedó 1 noche en agosto de 2023
Respuesta de Margaret, el 29 ago. 2023
Thank you for the feedback, we look forward to your return.

10/10 Excelente

Aldora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2023
Respuesta de Margaret, el 29 ago. 2023
Thank you !

8/10 Bueno

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast and staff
Se hospedó 7 noches en junio de 2023
Respuesta de Margaret, el 5 abr. 2024
Thank you for your feedback!

8/10 Bueno

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hotel room and grounds were clean. Staff was friendly. Breakfast was delicious! The only bad thing was the smell of cigarette smoke in the halls and elevator, my husband smelled it in the room. The windows open in the hotel room so our assumption is that smokers open the windows and smoke in the rooms. Mexican restaurant directly across the street was fabulous!
Se hospedó 1 noche en junio de 2023
Respuesta de Margaret, el 5 abr. 2024
Thank you, we look forward to your return!

10/10 Excelente

Mary

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Margaret, el 5 abr. 2024
Thank you

10/10 Excelente

Guillermo

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Fantastic
Se hospedó 1 noche en marzo de 2023
Respuesta de Margaret, el 5 abr. 2024
Thank you

10/10 Excelente

jeniffer

Viaje en grupo
Le gustó: Servicios y condiciones de la propiedad
The property was satisfactory for the time I stay; comfortable sleep good Breakfast easy location for the event Excellent customer service
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager, el 20 feb. 2023
Dear Jeniffer,Thank you for your kind words about your stay. We love knowing another guest left with a great experience. We look forward to seeing you again when your travel brings you back to the area.

8/10 Bueno

Brandon

Le gustó: Limpieza y comodidad de las habitaciones
Overnight Stay
We enjoyed our stay. The room was very nicely furnished. You do have to pay for parking ($6) but we knew that ahead of time. It wasn't mentioned when we were checking in. We would definitely stay again.
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager, el 15 feb. 2023
Thank you for your review of your stay. We love knowing another guest left with a great stay.

10/10 Excelente

Koamivi

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2022
Respuesta de General Manager, el 11 ene. 2023
Thank you for your great review. We look forward to seeing you again soon.

6/10 Aceptable

Thomas

Viaje familiar
The property and room were ok. The breakfast was ok. The staff were excellent. The parking charge of $6.00 per day is very lame.
Respuesta de General Manager, el 11 ene. 2023
I appreciate your review of your stay. I understand your frustrations with the parking. We have joined the rest of the hotels in a 3-mile radius to the medical center in charging parking. We hope to see you again soon.

6/10 Aceptable

Devin

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Unresponsive
Asked front desk 3x (3 different days) to fix shower curtain rod. Told each time it would be done. Nothing done. Heartless dismissive apology upon checkout. They don’t care.
Se hospedó 4 noches en octubre de 2022
Respuesta de General Manager, el 22 oct. 2022
Dear Valued Guest,I want to thank you for writing a review of your stay. After reading your review I cannot apologize enough that it was not up to your expectations. As the new General Manager of the property, I ensure you this is not our service. I understand your frustration with the matter and am working with my maintenance team on what exactly happened. This will not happen again, and I hope you decide to stay with us in the future.

6/10 Aceptable

Lori

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Needs an update
The hotel was older and could use an update. That is fine, but the carpet in the room was filthy with spots and sticky patches all over it. Would not walk around without shoes in it. Was a decent size, but again needed to be better maintained and cleaned.
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 10 oct. 2022
Dear Valued Guest,I want to thank you for choosing the Residence Inn West University. After reading your comments I want to ensure you everything is being addressed. I am the new General Manager of the property as of a few weeks ago and we are making changes every day to become the best in the entire state. We hope you give us another chance.

2/10 Terrible

Matthew

Viaje de negocios, Viaje familiar
No le gustó: Servicios
This hotel has now triple charged me for the same night stay. I have called the hotel repeatedly only to be ignored and dismissed despite clear receipts demonstrating their error. Shoddy fraudulent business practices.
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Nathan

Viaje familiar
No le gustó: Limpieza
no house keeping/clean up. We have to request everything we need, such as tower and conditioner. Breakfast is not good. We found live cockroach on the floor in our room
Se hospedó 4 noches en agosto de 2022
Respuesta de Allie, el 23 ago. 2022
Thank you for staying with us. We are sorry to hear your stay was less than desirable. I have reviewed this incident with my front desk staff as a learning experience on how to improve. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

4/10 Malo

Lawrence

Viaje de negocios, Viaje familiar
Le gustó: Limpieza
The bedroom was too small. The bed was too hard and creaked. The breakfast was inadequate.
Se hospedó 2 noches en agosto de 2022
Respuesta de Allie, el 23 ago. 2022
Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Always Good
Always a good stay, we call this our apartment in Houston.
Se hospedó 1 noche en mayo de 2022
Respuesta de Allie, el 2 sept. 2022
Thank you so much for choosing our hotel for your stay. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit soon!