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Opiniones de Staybridge Suites Houston-Nasa/Clear Lake, an IHG Hotel

3 out of 5

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 337 de 490 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 108 de 490 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 21 de 490 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 490 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 490 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lidia Giovanna

Excelente opción de hospedaje familiar.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kelly C., el 5 abr. 2024
Dear Lidia Giovanna,Thank you for your feedback on your stay at Staybridge Suites NASA/Clear Lake! We're delighted to hear that you found our hotel to be an excellent accommodation option for families. Providing a comfortable and welcoming environment for families is one of our top priorities, and we're thrilled that we could meet your expectations. We appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again soon for another wonderful stay!

8/10 Bueno

Edgar

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un lugar tranquilo i agradable
Se hospedó 1 noche en agosto de 2023
Respuesta de Kelly C., el 11 ago. 2023
Thank you for sharing! We are delighted to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excelente

Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue un viaje familiar estuvimos 4 días paseando por Galveston y Houston, casa año viajamos dos veces y es nuestro hotel preferido muy buen servicio
Se hospedó 4 noches en julio de 2023
Respuesta de Kelly C., el 2 ago. 2023
Thank you for taking the time to share your experience. We are so happy to hear you enjoyed your vacation. We hope to see you again soon!

10/10 Excelente

Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Rasiel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Mayela

Se hospedó 3 noches en julio de 2021

10/10 Excelente

Mayela

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
it was a very nice holiday very nice the hotel all very well 100% recommended
Se hospedó 3 noches en junio de 2020

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2020

8/10 Bueno

Benjamin Hernan, Monterrey NL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Aceptable
Creo que deben de cambiar la alfombra, ya expide algunos olores desagradables. Pudiera pensar que aceptan mascotas.

10/10 Excelente

Todd

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Other than the Hot tub being out of order for a few days, our stay was fantastic! Staff is super friendly, the breakfast was good everyday and it is close to shopping and multiple restaurants. Being close to the I45 was also super convenient. Would recommend Staybridge to anyone going that direction!
Se hospedó 7 noches en abril de 2024
Respuesta de Mandy S, el 17 abr. 2024
Dear Todd,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a fantastic stay overall at Staybridge Suites NASA/Clear Lake, despite the temporary inconvenience with the hot tub. We apologize for any inconvenience this may have caused during your visit.It's wonderful to know that you found our staff to be super friendly and that you enjoyed our breakfast offerings each day. We're also glad that our location near shopping, restaurants, and the I-45 provided convenience and ease during your stay.Thank you for recommending Staybridge Suites to others traveling in our direction. We truly appreciate your kind words and look forward to welcoming you back on your next trip!Warm regards,

10/10 Excelente

Debra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The staff was wonderful. The breakfast was good and the social hour was great
Se hospedó 2 noches en abril de 2024
Respuesta de Kelly C., el 5 abr. 2024
Dear Debra,Thank you for sharing your positive experience at Staybridge Suites NASA/Clear Lake! We're thrilled to hear that you found our staff to be wonderful and that you enjoyed both our breakfast and social hour offerings. Providing excellent service and amenities is our top priority, and we're delighted that we could meet your expectations during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon for another enjoyable visit!

10/10 Excelente

Amber-Dawne

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We went on vacation and absolutely loved the hotel. It’s away from downtown enough it doesn’t feel so busy. Restaurants in the area are all walkable and very close. The breakfast at the hotel was over the top every morning. It was amazing !! So many options. It’s only half our from Galveston & we had a car the whole time. The staff and service is awesome! We would definitely come back Only one negative part was we wished the hot tub was much hotter as it was the same temp as the pool
Se hospedó 4 noches en marzo de 2024
Respuesta de Kelly C., el 2 abr. 2024
Dear Amber-Dawne,Thank you for sharing your fantastic experience at Staybridge Suites NASA/Clear Lake! We're thrilled to hear that you loved your vacation stay with us. Our location, away from downtown but still close to walkable restaurants, provides the perfect balance of convenience and tranquility. We're delighted that you enjoyed our breakfast offerings with plenty of options to start your day off right. Our staff takes great pride in providing excellent service, and we're pleased to hear that they contributed to making your stay memorable. We can't wait to welcome you back for another amazing stay in the future!

10/10 Excelente

Baisel, Wichita

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Kelly C., el 2 abr. 2024
Dear Baisel,Thank you for taking the time to share your feedback as it is incredibly valuable to us. We are delighted to hear you enjoyed your stay and look forward to seeing you again in the future!

10/10 Excelente

April

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in staff was very quick and helpful. Beds are comfy. Definitely recommend!
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelly C., el 4 mar. 2024
Thank you for your positive feedback! We're thrilled to hear that our check-in staff was quick and helpful, and you found our beds comfy. We appreciate your recommendation and look forward to welcoming you back to Staybridge Suites NASA/Clear Lake in the future.

10/10 Excelente

Shawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Spacious rooms and comfortable beds.
Se hospedó 3 noches en febrero de 2024
Respuesta de Kelly C., el 29 feb. 2024
Shawn,Thank you so much for providing feedback. We greatly appreciate your kind words and are glad to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excelente

Betty, Pevely

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Kelly C., el 23 ene. 2024
Thank your for taking the time to share your feedback. We are delighted to hear you enjoyed your stay with us. We look forward to another opportunity to serve you again in the future!

10/10 Excelente

Anthony

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kelly C., el 2 ene. 2024
Thank you for sharing your experience for your recent stay. We are delighted to hear you enjoyed everything and look forward to serving you again in the future!

10/10 Excelente

Latanya

Se hospedó 2 noches en diciembre de 2023
Respuesta de Kelly C., el 23 ene. 2024
Thank you for sharing your experience. We are so happy that you enjoyed your stay and look forward to seeing you again in the future. Thank you for choosing Staybridge NASA/Clear Lake!

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kelly C., el 2 ene. 2024
Thank you for sharing your feedback as it is incredibly valuable to us. We are so happy to hear you enjoyed your stay and look forward to serving you again in the future!

10/10 Excelente

Mariana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly C., el 2 ene. 2024
Thank you for taking the time to share your feedback, we are delighted to hear you enjoyed your stay. We hope to have the chance to serve you again in the future!

8/10 Bueno

Eugene

Le gustó: Limpieza y servicio y personal
The property needs a tummy tuck, not a full face lift but a tummy tuck. Torn bar height chairs in the dining area and peeling desk chair cover in the room need to be addressed. My room, Rm 215, leaked water after it rained the day before I checked out. I let the front desk know, but I'm quite sure this was not a first time occurence. The room was adequately clean and stocked. I would stay there again if given the opportunity.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kelly C., el 12 dic. 2023
Eugene,Thank you for taking the time to share your feedback as it is incredibly valuable to us. We take comments such as yours to better ourselves in our ongoing efforts to create the best possible guest experience. I am sincerely sorry to hear about the condition of the furniture. I am happy to announce that we actually placed an order for new soft goods, including desk room chairs, and should be receiving it in the next couple of months. We also recently replaced all room windows so I am sad and surprised to see that there was a leak. I have notified my engineer and we will be thoroughly investigating this. Again, I greatly appreciate the feedback and hope that you will come back to see our improvements. Thank you for choosing Staybridge Suites NASA/Clear Lake, I look forward to serving you again in the future.

8/10 Bueno

Naohiko

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 12 noches en noviembre de 2023
Respuesta de Kelly C., el 20 nov. 2023
Thank you for taking the time to share your experience. Your feedback is incredibly valuable to us as we continuously move forward on improving the guest experience. We hope to see you again in the future!

8/10 Bueno

kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cool shower and too-soft bed in nice room.
Clean and spacious room with nice kitchen, sitting, sleeping and bathroom areas. The shower has no door, so cold air freely enters and counteracts with the hot shower. The king mattress in the bedroom was worn out, too soft, not supporting comfortably. Otherwise the room and our overall stay was fine. Nice breakfast daily.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Kelly C., el 20 nov. 2023
Thank your for sharing you experience. I am sincerely sorry that you encountered issues with the shower and mattress, we are actually working with our team to correct these issues so that we may provide a better guest experience. We hope that you will give us the opportunity to serve you again in the future and will come to see our improvements.

10/10 Excelente

Elda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Kelly C., el 25 oct. 2023
Thank you for taking the time to share your feedback, it is incredibly valuable to us. We are delighted to hear you enjoyed your stay. We hope to see you again in the future!

6/10 Aceptable

Art

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Don’t spend the extra money for this place
Our introduction to Staybridge Suites was not good. We arrived at about 4 PM with check-in supposedly at 3 PM. We waited about 25 minutes as a sole front desk agent processed 3 other guests. When our turn came, she told us our room wouldn’t be ready for another 10-15 minutes. Actually, it was about 45 minutes, so our check-in happened after 5 PM. Room was clean except for one sticky area on the kitchenette floor. Having the closet inside the bathroom was weird. The drain on the tub/shower didn’t work.
Se hospedó 3 noches en agosto de 2023
Respuesta de Kelly C., el 6 sept. 2023
Thank you for sharing your feedback as it is incredibly valuable to us. I am sincerely sorry to hear about all the issues during your stay and would like you to know I have reached out to our department leaders regarding your comments. We are continuously working to improve the guest experience and feedback like yours allows us to do that. We hope that if your travels bring you back that you will give us a chance to serve you again to check out our improvements. Thank you again for sharing and thank you for staying with us. We hope to see you again in the future.

4/10 Malo

Roxanne

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointed
We have been staying here for years. This was the most disappointing. Bed not near as comfortable. Pull out bed was disgusting. Bathroom not as clean. Every piece of furniture squeaked and rocked as though it was going to fall apart. Even fridge door sounded like a haunted house door opening. This was not the room I booked and no other rooms available. Very very disappointed.
Se hospedó 4 noches en julio de 2023
Respuesta de Kelly C., el 2 ago. 2023
I am sincerely sorry to hear about your experience during your stay with us. Thank you for sharing this information and allowing us the opportunity to use this feedback as a way to better ourselves and the guest experience. I have already connected with the housekeeping and maintenance teams regarding the issues you encountered so that we can ensure they are corrected immediately. We hope that you will give us another chance to serve you again so that you may see our improvements.

10/10 Excelente

Donovan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Kelly C., el 20 jun. 2023
Dear Donovan,Thank you for sharing your feedback, we truly appreciate it. We look forward to seeing you the next time your travels bring you into town.Sincerely,

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Kelly C., el 20 jun. 2023
Dear Cynthia,Thank you so much for sharing! We truly value your feedback and are glad to hear you enjoyed your stay. We hope to see you again in the future!Sincerely,

10/10 Excelente

BILL

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel was nice and clean. Room was very comfortable. I had a king suite. Breakfast was above average. I was there two nights and every employee I encountered was very friendly. I will definitely come back here again.
Se hospedó 2 noches en abril de 2023

8/10 Bueno

Angela

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023

6/10 Aceptable

Regan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Staff was great and very polite. One of the reasons we booked this hotel is for the hot tub, but it wasn’t working well. It was supposedly fixed the next day, but still cold the second night. Not a huge deal, but disappointing none the less. Very conveniently located of visiting NASA though, and there are plenty of restaurants nearby.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I highly recommend
Great customer service also beautiful rooms very clean and organized beds are so comfy another plus you cant hear anyone next to you or above you so you get some great sleep.They also have delicious breakfast its a really good hotel for family and any occasion. Highly recommend.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Jeanie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was impressed with our double queen bed, 1 bedroom suite. The rooms were quiet, and cleanliness and condition of the rooms and property, exceeded our expectation. Staff was courteous. I will definitely stay here each time I am in the NASA/Houston area.
Se hospedó 2 noches en marzo de 2023

2/10 Terrible

Alexander

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Did not give me the room I reserved and gave no refund.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place has a movie theater and the pool is open late! Worth the expense all the way!!
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

samantha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was charged before i arrived wven though i chose pay at property
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Avi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great family hotel
We really enjoyed our stay! The staff was always very kind. We got a multiple room suite which was perfect for our family and hard to find. The beds were very comfortable. The hotel was very accommodating for a slightly later checkout, and got back to us quickly when body soap was out in one of the bathrooms. Would definitely stay again if in the area!
Se hospedó 2 noches en febrero de 2023

8/10 Bueno

Lakeisha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was excellent. The only down side was when the air was on the vent in the bedroom was extremely loud and very annoying. You had to choose to be cool with the air and deal with the noise or be hot with no air no fan and no noise. Other then that the stay was great and the room was great.
Se hospedó 1 noche en febrero de 2023

4/10 Malo

Sharon

Viaje familiar
No le gustó: Comodidad de las habitaciones
We had two rooms and both beds rolled to middle which was uncomfortable. Also, a high school basketball team stayed the same night in rooms above. LOTS of noise until 1:00 am
Se hospedó 1 noche en enero de 2023

10/10 Excelente

lawrence

Le gustó: Limpieza y servicio y personal
Great breakfast plenty of variety to choose from
Se hospedó 1 noche en enero de 2023

10/10 Excelente

kristi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the staff. Very helpful and attentive. Love the breakfast. Everything was great

6/10 Aceptable

VENKATESHA J

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had to change the room because the heat was not working. Otherwise everything was good.

10/10 Excelente

tai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I pay 115$ a night.if you pay different hotels around 90$ ,this one big room,great breakfast,good location.very clean.
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Kelly C., el 20 nov. 2023
Thank you for taking the time to share your feedback, we are delighted to hear you enjoyed your stay. We hope to see you again in the future!

6/10 Aceptable

Amber

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Okay better than most.
Room was okay. Furniture was some what beaten down and strain and in need of replacement. Cable in our bedroom did not work and by the time we noticed it it was late at night. Overall it was an okay stay but not worth the amount of money in my opinion.
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Dempsey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
good experience while here. Had problem with the heat in my first room but I was quickly moved to another next door, no further issues

10/10 Excelente

Kristi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Ryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family Trip
Nice, quiet hotel, with very comfortable rooms and nice, friendly staff.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Damian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great staff and great location. not far from anything
Se hospedó 2 noches en octubre de 2022