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Opiniones de Hampton Inn Huntsville-Arsenal/South Pkway

2.5 out of 5
Hampton Inn Huntsville-Arsenal/South Pkway
501 Boulevard South Sw, Huntsville, AL

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 224 de 421 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 138 de 421 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 33 de 421 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 421 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 421 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gipsie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel excelente
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Robin, Samson

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The breakfast was great. We love to stay here every time we are in Huntsville AL.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Overall, nice facility - need to possibly update furnishing in the rooms
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Wanna

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Easy access in and out of parking lot. Hotel was clean and felt safe. Breakfast was also included in package so that was a plus.
Se hospedó 3 noches en marzo de 2024
Respuesta de Tereasa - General Manager, el 10 mar. 2024
Thank you for submitting a review. I am happy to see that we were able to exceed a your expectations during your recent stay in Huntsville AL. We hope to see you again on your next visit!

10/10 Excelente

KELLI

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The hotel is great. There was a glitch from Expedia and there was no record of our reservation/ payment. I called Expedia and it was handled quickly. Thank goodness there were rooms available.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tereasa - General Manager, el 29 feb. 2024
Thank you for taking the time to submit a review. I am sorry to hear that there was a glitch with your reservation, but I am glad we were able to accommodate you during your stay. We look forward to seeing you again on your next stay in the Huntsville area.

8/10 Bueno

Mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Tereasa - General Manager, el 29 feb. 2024
Thank you for taking the time to submit a review. I am happy to see that you enjoyed your stay with us. We hope to see you again on your next trip to the Huntsville area.

10/10 Excelente

Charlotte

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will stay there again. Nice people
Se hospedó 1 noche en febrero de 2024
Respuesta de Tereasa - General Manager, el 15 feb. 2024
Thank you for taking the time to submit a review. I am happy to hear that you enjoyed your interactions with our associates during your recent stay with us. We look forward to welcoming you back during your next trip to Huntsville Alabama.

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tereasa - General Manager, el 28 dic. 2023
Thank you for taking the time to submit a review. I am happy to see that we exceeded your expectations on your recent stay with us here in Huntsville, Alabama. We hope to see you again on your next trip to town.

4/10 Malo

vimalkumar

Viaje de negocios, Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very bad oide
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tereasa - General Manager, el 28 dic. 2023
Thank you for taking the time to submit a review. I am sorry to see that we missed the mark on your recent stay with us. I appreciate you bringing the odor issue to our attention so we can best address it. We hope to see you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This hotel was clean, quiet, and bug-free. The staff was friendly. The little extras like the treats for animals and people are nice.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tereasa - General Manager, el 28 dic. 2023
Thank you for taking the time to submit a review. I am happy to hear that we exceeded your expectations. We pride ourselves on our clean rooms and friendly staff and I am happy to hear that is exactly what you experienced. We look forward to welcoming you back on your next trip to the Huntsville area!

8/10 Bueno

TODD

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the room, as was clean and appeared well maintained, including fresh towels and toiletries. The breakfast was very good, including fresh cut fruit. Staff was excellent Downside: sheets on bed bed were wrong. I barley sat on the bed before they sprung from the corners. aka sleeping sucked. Also, the air recycling kept going on and off with a ridiculously loud "click, click" all night. I swear it woke me each time. lastly, all doors are on strong hinges. NO BODY prevented the doors from slamming! Do you need to have the doors set at "SLAM" all the Fking time. Aside from the really crappy sleep I got, I would recommend this hotel
Se hospedó 3 noches en noviembre de 2023
Respuesta de Tereasa - General Manager, el 29 nov. 2023
Thank you for taking the time to submit a review. I appreciate you bringing these noise issues to our attention so we can work to address them. I am glad you had a positive experience with our team and we hope to welcome you back on your next trip to Alabama.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My wife and I stayed for 2 nights during Thanksgiving. We were impressed. Staff was courteous and helpful. The hotel was quiet and well kept. The room and facilities were well maintained. We were also delighted with the breakfast, as usual. Hampton maintains good quality control amongst all of its facilities. Well done.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Tereasa - General Manager, el 29 nov. 2023
Thank you for taking the time to submit a review. I am happy to see that we were able to meet your expectations during your recent stay with us. We hope to continue to welcome you home to Hampton during your future stays in the Huntsville Area.

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Tereasa - General Manager, el 28 dic. 2023
Thank you for taking the time to submit a review. I am happy to see that we exceeded your expectations. We hope to see you again on your next visit to Huntsville, Alabama.

8/10 Bueno

Janice

Se hospedó 3 noches en noviembre de 2023
Respuesta de Tereasa - General Manager, el 11 dic. 2023
Thank you for taking the time to submit a review. I am sorry to hear that we did not exceed your expectations. Please feel free to contact me at the hotel directly to provide any specific feedback. We hope to see you again on your next trip to Hunstville AL.

8/10 Bueno

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Tereasa - General Manager, el 1 nov. 2023
Thank you for submitting a review here. I am sorry to see we were unable to exceed your expectations. If there were any issues during your stay that you would like to bring to our attention, please feel free to reach out to the property directly so we can work to correct those issues. We hope to see you again on your next stay in Alabama!

10/10 Excelente

Linda

Se hospedó 1 noche en octubre de 2023
Respuesta de Tereasa - General Manager, el 29 nov. 2023
Thank you for taking the time to submit a review. I am glad to see that we were able to exceed your expectations and we look forward to welcoming you back during your next trip to the Huntsville Area.

2/10 Terrible

James

Se hospedó 1 noche en octubre de 2023
Respuesta de Tereasa - General Manager, el 29 nov. 2023
I am sorry to see that we were unable to meet your expectations during your recent stay with us here in Huntsville AL. Please feel free to reach out to the hotel directly to provide more specific details regarding your stay so we can work to correct the issues. Thank you for your time.

10/10 Excelente

Jonathon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Tereasa - General Manager, el 1 nov. 2023
Thank you for taking the time to submit a review. I am happy to see that we were able to exceed your expectations and we look forward to welcoming you back on your next trip to the Huntsville Area.

4/10 Malo

Emily

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was dirty, I cleaned the bathroom myself because I thought id just clean it real qick so i could shower but it was caked on dirt. And when i brought the wash cloths down to show them how gross it was they just gave me more wash clothes and told me that the maids got out quick because they only had 5 checkouts that day and were not surprised. The hot water was luke warm at best and the TV did not not work. I had meetings early so i just left after them not caring that my room was dirty.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tereasa - General Manager, el 30 sept. 2023
Thank you for taking the time to submit a review. I am sorry to hear that we missed the mark during your recent stay with us. Thank you for bringing the cleanliness issue to our attention so we can work to address these issues moving forward. We strive to provide a clean and comfortable environment for all of our guests and it is clear that your room was not up to our normal standards. Please feel free to reach out to me at the property to provide further information regarding your stay with us so that I can look into how this room was able to be assigned to you during your stay. Thank you again for your time.

10/10 Excelente

James

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Tereasa - General Manager, el 30 sept. 2023
Thank you for taking the time to submit a review. I am happy to see that we exceeded your expectations, and we hope to welcome you back during your next trip to the Huntsville Area!

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only issue I had was a lack of enough washclothes in the room. Why would you put 4 bath towels in a room but only 2 washcloths? We had reservations for 3. There should have been adequate linens provided. I shouldn't have to ask for an additional one. The room sleeps four. It needs to be properly outfitted for 4.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tereasa - General Manager, el 30 sept. 2023
Thank you for taking the time to submit a review. I am happy to see that you enjoyed your stay overall!I appreciate you bringing your concerns to our attention. Our rooms are set according to a standard that we are required to meet; however, we are always more than happy to provide extra linen or supplies at the front desk or during housekeeping service when requested.

10/10 Excelente

Leonard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
..
Very nice room.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tereasa - General Manager, el 20 sept. 2023
Thank you for taking the time to submit a review. I am glad we were able to exceed your expectations. We look forward to welcoming you back during your next stay in the Huntsville Area.

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tereasa - General Manager, el 7 sept. 2023
I am sorry to see that we missed the mark during your stay with us here in Huntsville. Please feel free to reach out to us at the property to provide some additional feedback as to how we can ensure the best guest experience for our customers moving forward.

6/10 Aceptable

Brett

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Generally clean, friendly staff. Good complimentary breakfast. Room was clean however it was very damp despite running the air conditioning. Floor, bed and chair were damp, our clothing also became damp.
Se hospedó 3 noches en agosto de 2023
Respuesta de Tereasa - General Manager, el 21 ago. 2023
I am sorry to hear that we missed the mark during your recent stay with us. I appreciate that you brought the moisture issue in your room to our attention so we can best address it and ensure our future guests will not have the same issue while staying with us. I am glad to hear that the cleanliness of the room and the hospitality provided were up to our Hilton Standards and we hope to welcome you back during your next stay in the huntsville area.

10/10 Excelente

Charlie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Se hospedó 1 noche en agosto de 2023
Respuesta de Tereasa - General Manager, el 21 ago. 2023
Thank you for taking the time to submit a review on this site. I am happy to see that our associates are working to provide positive guest experiences. We hope to see you again on your next trip to Alabama.

10/10 Excelente

Fredrick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Tereasa - General Manager, el 21 ago. 2023
Thank you for submitting a review. I am happy to see we were able to exceed your expectations. We can't wait to welcome you back during your next trip in the Huntsville area.

8/10 Bueno

Frances

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Barking dogs one night but staff did adjust fee. Very satisfied otherwise.
Se hospedó 2 noches en agosto de 2023
Respuesta de Tereasa - General Manager, el 21 ago. 2023
Thank you for taking the time to submit a review. I am happy to hear that we were able to adjust your reservation to accommodate the inconvenience experienced during your stay due to the barking dogs. We hope to see you again on your next trip to Huntsville AL.

8/10 Bueno

Tristin, Myrtle Beach

Le gustó: Limpieza y servicio y personal
Convenient location for visiting friends in the area. Did not like that they had no “pet free” rooms for those with animal allergies.
Se hospedó 3 noches en agosto de 2023
Respuesta de Tereasa - General Manager, el 10 ago. 2023
Thank you for taking the time to review our property. I apologize for any inconvenience you incurred by our pet friendly policy. Unfortunately, we are 100% pet friendly which means we are not permitted to limit our rooms that allow Pets. I am happy to see that the other aspects of your stay went well. If you are looking for a Pet free Hilton, I can recommend DoubleTree and Curio brands are currently pet free. Thank you.

2/10 Terrible

Brittany Lasha

Viaje familiar
No le gustó: Servicio y personal y servicios
My room was not prepared. The manger had an attitude. After explaining that my room was paid for already via Expedia they charged my card again for a larger amount and I’m not in a battle to have it reversed. My sofa bed needed sheets for my kid. When we went downstairs to ask for some the young lady didn’t have any. We didn’t get sheets or extra blankets and pillows until 11 pm
Se hospedó 1 noche en julio de 2023
Respuesta de Tereasa - General Manager, el 10 ago. 2023
Thank you for submitting a review Ms. Lasha. After reviewing your reservation, I see that you reserved our King deluxe room with a whirlpool tub and were moved at your request to a room with a king bed and pull-out sofa to accommodate the need for two beds. I am happy to see that we had the availability during your stay to accommodate your request to change room types. I am sorry to hear that you were unable to receive a bed in a bag upon request and I appreciate you bringing this issue to my attention so we can review our guest request practices with all of our associates. Thank you again for taking the time to review our property.

10/10 Excelente

Alberto, WADSWORTH

Se hospedó 1 noche en julio de 2023
Respuesta de Tereasa - General Manager, el 31 jul. 2023
Thank you for taking the time to submit a review. I am excited to hear that we were able to exceed your expectations. We look forward to welcoming you back on your next trip to Huntsville.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a typical Hampton Inn. Nothing great nothing horrible. Breakfast was not as good as other Hamptons we’ve stayed at.
Se hospedó 2 noches en julio de 2023
Respuesta de Tereasa - General Manager, el 31 jul. 2023
Thank you for submitting a review. I am sorry to hear that we missed the mark with our breakfast options. We hope to better exceed your expectations on your next trip into town!

10/10 Excelente

Les

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean. Excellent service
Se hospedó 1 noche en julio de 2023
Respuesta de Tereasa - General Manager, el 31 jul. 2023
Thank you for taking the time to submit a review! I am happy to hear that we were able to exceed your expectations during your recent stay with us in Huntsville Alabama. We hope to welcome you back during your next trip to town!

6/10 Aceptable

Carrie

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Tereasa - General Manager, el 31 jul. 2023
Thank you for submitting a review. I am sorry to see that we were unable to exceed your expectations during your recent stay with us. Feel free to reach out if you have any concerns or feed back you would like to present so we can better serve our future guests.

6/10 Aceptable

BENJAMIN

Viaje familiar
Le gustó: Servicio y personal
So So..
The carpet was in need of a carpet cleaner, it was dirty. The staff was friendly and helpful.
Se hospedó 5 noches en junio de 2023
Respuesta de Tereasa - General Manager, el 31 jul. 2023
Thank you for taking the time to submit a review. I am happy to see that our associates were friendly and welcoming during your stay with us here in Huntsville. Thank you for bringing the issue regarding the cleanliness of the carpet to our attention so that we can work to correct it! We hope to exceed your expectations during your next stay in Huntsville.

10/10 Excelente

Priscilla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Samantha

Se hospedó 3 noches en junio de 2023

8/10 Bueno

Kala

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff are very friendly and caring. A person staying at this hotel allowed their dog too poop (big stinky logs) in the lobby 2 different places and just acted like it didn't happen until I stepped on one of those massive terds as they were entering the lobby again. They also had the dogs with them. This person turned out to be a young teen. The lady at the desk was just as appalled as I was. There are things that could be improved (like the breakfast) but the staff is what made this an ok stay.
Se hospedó 1 noche en mayo de 2023
Respuesta de Tereasa - General Manager, el 30 may. 2023
Kala, thank you for taking the time to submit a review! I am sorry to hear about your experience with another guest's pet in our lobby. Ot comforts me to hear that our front office manager was able to relieve some of the tension in the situation and offer some assistance. We hope to see you again during your next trip to the Huntsville area!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Front-desk clerks were extremely helpful and cheerful.
Se hospedó 1 noche en mayo de 2023
Respuesta de Tereasa - General Manager, el 30 may. 2023
Thank you for taking the time to submit a reply. I am excited to hear that you had a positive experience working with our Guest Service Representatives. We look forward to having an opportunity to exceed your expectations during your next stay with us here in Huntsville, Alabama.

10/10 Excelente

Gerald

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice
Great Hotel. clean and comfortable.
Se hospedó 1 noche en mayo de 2023
Respuesta de Tereasa - General Manager, el 30 may. 2023
Thank you so much for taking the time to submit a review! I am happy to hear that we were able to exceed your expectations during your recent stay with us here in Huntsville Alabama. We look forward to welcoming you back on your next trip to town!

8/10 Bueno

Kabao

Viaje familiar
Le gustó: Limpieza y servicio y personal
The room had issue with the bathroom sink, water wouldnt go down, couldn’t use the bathroom sink, had to use the tub to wash and brush teeth etc Morning before check out waited to speak with customer service up front waited 15 minutes the service desk person was not around. So got tired of waiting and left
Se hospedó 1 noche en mayo de 2023
Respuesta de Tereasa - General Manager, el 30 may. 2023
Thank you for submitting a review! I am sorry to hear that there was an issue with the sink in your room. I appreciate that you brought this issue to our attention so that we can work on correcting it. We hope to better achieve and exceed your expectations on your next trip into town! Thank you again for your time!

10/10 Excelente

Hobb

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Tereasa - General Manager, el 30 may. 2023
Thank you for taking the time to submit a review! I am excited to see that we were able to exceed your expectations! We look forward to seeing you again on your next trip through Huntsville AL.

10/10 Excelente

James

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Tereasa - General Manager, el 20 abr. 2023
Thank you for taking the time to post a review James! I am happy to see that we exceeded your expectations during your previous stay. We hope to see you again during your next stay in the Huntsville Area!

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Tereasa - General Manager, el 20 abr. 2023
Thank you for submitting a review Mark. I am excited to see that we exceeded your expectations during your recent stay with us here in Huntsville Alabama. We look forward to welcoming you back on your next visit!

10/10 Excelente

Irina

Se hospedó 2 noches en marzo de 2023
Respuesta de Tereasa - General Manager, el 7 abr. 2023
Thank you for taking the time to submit a review. I am happy to hear that you enjoyed your stay with us here in Huntsville Alabama. We look forward to welcoming you back on your next trip in town!

10/10 Excelente

steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en febrero de 2023

2/10 Terrible

Brandon

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Was very disappointed with this stay. The tv, phone and A/C unit didnt work. Room temp went in the 50's during the night. When we told the front desk about it, they said there was nothing they could do until the morning and they would send a maintenance man. The maintenance man never showed. Overall not a good experience.

10/10 Excelente

timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Fredrick

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would stay again
Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Elizabeth

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2022