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Opiniones de Residence Inn by Marriott Huntsville

3 out of 5
Residence Inn by Marriott Huntsville
6305 Residence Inn Road, Huntsville, AL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 50 de 99 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 30 de 99 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 99 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 99 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 99 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Maryuris

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen servicio y los desayunos siempre recién servidos
Respuesta de Randy, el 20 ene. 2023
Thank you for staying with us and sharing your information.

8/10 Bueno

Terry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a very comfortable stay, just like home. Target mall just 10 minutes away by foot. Bus stop is there too. To get to Down town, it's a 20 minute bus ride. Another mall with a large "88 Buffet" in the mall next to the Target mall. Good value for the hotel and the buffet. Free breakfast was a bonus. I could eat at the buffet everyday! Target has a grocery section if you want to cook in your room. All the dishes are there!
Se hospedó 7 noches en abril de 2024
Respuesta de TJ, el 17 abr. 2024
Thank you for the wonderful review. We hope to see you again soon.

10/10 Excelente

Shonci

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will definitely stay here again. Staff was friendly and actually remembered my name! (That was a nice touch.). The room was spacious and clean.
Se hospedó 3 noches en febrero de 2024
Respuesta de TJ, el 8 abr. 2024
Thank you for the wonderful review. We look forward to seeing you again.

10/10 Excelente

Brandi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cameron did an outstanding job taking care of me while I stayed! I like the homey feel there.
Se hospedó 1 noche en marzo de 2024
Respuesta de Todd, el 19 mar. 2024
Thank you. We love Cameron !!!!!

2/10 Terrible

Ron

It was a crock, we paid an additional $20 that would allow us to cancel our reservation if we were not able stay in the hotel…..we tried to cancel 48 hours prior to the check in date. We were told that we could not cancel that we would be charged for the room even if we were not able to make it. My question is what was the $20 for? I would never recommend anyone to use your service even my worst enemy…..this must be how you people are allowed to stay in busy, lie about the $20 and then pocket the money…..including the room fee. This service and how we got rip off will definitely be placed on social media for everyone to know about your scam.
Se hospedó 1 noche en marzo de 2024
Respuesta de Todd, el 19 mar. 2024
Thats Expedia. Not the hotel.

8/10 Bueno

Gustavo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Second stay for business and both times satisfied
Se hospedó 1 noche en marzo de 2024
Respuesta de Todd, el 19 mar. 2024
Thank You

10/10 Excelente

Johnny

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Todd, el 13 dic. 2023
Thank you for the wonderful review

4/10 Malo

Alison

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Three members of my family stayed in this property for around 12 hours and were charged $200. We had enough towels for 2 people only in our room. When I requested towels, I was told by staff they could let housekeeping know we needed some when they got there (despite the fact that my shower was already running). My husband went to the desk and they were told they couldn't leave the desk to get us any towels until their replacement arrived. Also one of us slept on the pull out cough and the room was not equipped with any sheets, or a pillow for this bed. There were no blankets in the room--not one thing for the pull out. The staff at the front desk was not able to locate us any. We honestly deserve a refund. We were way overcharged for our (lack of) amenities.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Latanya, Rockledge

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en octubre de 2023
Respuesta de Todd, el 30 nov. 2023
Thank you for the review, we look forward to seeing you again.

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Randy, el 6 sept. 2023
John,I wanted to take a moment to say thank you for the kind rating, after staying with us. We appreciate your feedback.

10/10 Excelente

Tracy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en agosto de 2023
Respuesta de Randy, el 6 sept. 2023
Tracy, thank you for taking the time to rate your experience. We are truly humbled and look forward to your return.

2/10 Terrible

Yoslaida

Viaje familiar, Viaje familiar con niños
No le gustó: Condiciones de la propiedad
There were flying ants in the room, the tub was clogged, and the air conditioner was as loud as a airplane engine…
Se hospedó 3 noches en julio de 2023
Respuesta de Randy B, el 23 jul. 2023
Thank you for sharing this experience. As mentioned, please accept our apology. I am sorry.

8/10 Bueno

lee

Se hospedó 2 noches en junio de 2023
Respuesta de Randy, el 3 jul. 2023
Lee, thank you for the rating of your experience at our hotel. We use guest input to measure our performance and product, then make improvements. We look forward to your next visit.

6/10 Aceptable

ANAND

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Rover visit stay 2023
The maintenance was disappointing. Our toilet was broken and after waiting to get it fixed the next day it broke again. The hotel did arrange for us to move to another room but different problems were encountered: no hair dryer, broken tv/screen remote and uncomfortable layout. The staff were quick in responding to these issues after we brought them up.
Se hospedó 3 noches en abril de 2023
Respuesta de Randy, el 24 abr. 2023
Anand, thank you for taking the time to rate your experience and provide the valuable feedback. Guest input is used to constantly improve our hotel for all guests. Please accept my apology for the inconveniences you experienced.

8/10 Bueno

Michele

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Suggestions
Everything was lovely except peeling wallpaper in hallways. Lack of people at front desk. Did not feel Residence by Marriott hospitality. Breakfast so so due to infrequent fills. Other than that, rooms were lovely.
Se hospedó 1 noche en marzo de 2023
Respuesta de Randy Brown, el 6 mar. 2023
While we are glad you enjoyed the rooms, I must apologize for the wallpaper, caused by a recent flood. We had an incident and the wallpaper was pulled back to dry properly. Your comment on breakfast is a good one, and will be resolved today.

10/10 Excelente

MARCUS

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Randy Brown, el 22 feb. 2023
Thank you so much for taking the time to rate your experience. We are honored to have been of service.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not stay here!
When we checked in the room, the trash cans from previous guests were full and not dumped. There were fresh stains on the blankets and sheets, I asked for fresh linen and explained what happened but none was brought to me nor did house keeping come upon my request. Also there was a leak on the 3rd floor hallway (a worker advised of this), however, the leak came down to our room (2nd floor) it came in both bathrooms as well as closets. It also had a brown color with is as well with this horrible smell. Along with that, there was some people song construction work next beside us and made loud drilling and knocking noise all night for both nights! We could not even sleep!!!!! I notified the GM Randy Brown and nothing was done nor was we offered to be placed in another room or offered a refund.
Se hospedó 2 noches en febrero de 2023
Respuesta de Randy, el 6 feb. 2023
Thank you for taking the time to share your experience. I can not apologize enough for this.We did indeed have a construction crew on site, as a result of a sprinkler head going off in a room on the 3rd floor. This did happen in the middle of the night. We had to evacuate the water immediately, thus the saws and drills. When you and I spoke, I apologize for the confusion, I did offer to move you, so you could get some sleep, which you declined. You booked through a 3rd party, so compensation was not an option. However, I would have been happy to discuss other options. Again, I am very sorry.

8/10 Bueno

sylvio

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good stay
We enjoyed our stay here. There was a fairly strong smell but I think new carpet had been installed at some point. Once you were there for a short time, you didnt notice it. The ladies that ran the breakfast area were very friendly.
Se hospedó 2 noches en enero de 2023
Respuesta de Randy, el 20 ene. 2023
Please accept my apology for the carpet; we did have new carpet installed. We are pleased to hear that we were able to meet your expectations on service. We hope you will return again very soon.

10/10 Excelente

Barbara

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The staff was courteous. Full breakfast is nice. The location is perfect for a family traveling.
Se hospedó 2 noches en enero de 2023
Respuesta de Randy, el 20 ene. 2023
We appreciate your kind words and are so pleased you enjoyed this trip. We look forward to your return.

10/10 Excelente

Micah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Randy, el 28 dic. 2022
Thank you very much for the kind rating. We look forward to your return visit.

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, servicios
Nice room for the most part. However, I was next to the stairwell which was very noisy as people went up and down the stairs. There was no room service which was fine except people kept putting their trash in the hallway. It would have been nice to have a reasonably decent sized trash can available.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Randy, el 28 dic. 2022
Thank you for taking the time to review. Further to our prior response on another social media platform; I do apologize for the other guests placing their trash outside the rooms.

10/10 Excelente

Edith

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant hotel
Very nice hotel in a quieter area. We had a 2-bedroom suite which is hard to find. The staff was wonderful, very friendly and polite. We had some minor issues, but nothing that would keep us from staying here again. Very pleasant overall.
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Adren

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
everything was very good.
Se hospedó 1 noche en abril de 2022
Respuesta de Tchelinda, el 2 may. 2022
We are delighted you enjoyed your stay. Look forward to seeing you again your next travel. Have a wonderful day. Tchelinda Murphy General Manager

10/10 Excelente

Wendy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was very clean. Room was very nice as well as the staff. The breakfast was wonderful!
Se hospedó 1 noche en febrero de 2022

2/10 Terrible

Ruth

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
Se hospedó 2 noches en octubre de 2021

2/10 Terrible

Emily

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked a non-smoking room. The room had smoke odor . The maintenance sprayed 2x which helped a little but the odor still lingered. It was suggested to me that I opened a window. I didn't feel safe opening a window in a room on the 1st floor. All of the rooms were booked so I couldn't move to another room. I ran the bathroom exhaust fan all night which disturbed my sleep. My clothes also had the smell of smoke and the spray. I was looking forward to a pleasant night at your hotel but this situation was very disappointing.
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Eric

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay!
Great stay! Breakfast was good! Room could have more temperature control but overall great stay
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Kaneesha

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Loved the layout and the facilities
Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Dywanna

Viaje familiar
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Eliza

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not a bad stay at all
Location: perfect for shopping Clean and had a wonderful outside seating with a fireplace. Never got to experience it due to parties my entire stay. Also, the mattress was squishy lol
Se hospedó 2 noches en abril de 2021

10/10 Excelente

Melissa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2021

10/10 Excelente

Melissa

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay
When I got to the hotel, I was told that my reservation was overbooked and no one called to let me know. I reserved the two bedroom suites and when I got in I was given 4 single suites. I was not happy with that because that is not what I reserved. No one gave me a call to let me know this in advance and that is unacceptable. Then the rooms were not near each other and it was a inconvenience. The service was good but the communication has to be better if you want more better surveys.
Se hospedó 2 noches en abril de 2021

10/10 Excelente

JamesBurnside, Tampa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast menu was lacking, otherwise the stay was great!
Se hospedó 2 noches en agosto de 2020

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Room was very nice and clean great location and very easy to get around town
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Auburn

Se hospedó 1 noche en mayo de 2020

10/10 Excelente

Brittany

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love it
Will be planning on staying here again.
Se hospedó 2 noches en abril de 2020

10/10 Excelente

Victoria

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
jj
great staff, great service
Se hospedó 2 noches en febrero de 2020

6/10 Aceptable

LaKeisha

No le gustó: Comodidad de las habitaciones
Our room had a Smokey smell to it, and upon our arrivals there was a young woman in the parking lot trying to locate drugs in the area and asked if we knew where should could find it. That made me feel uneas
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Marylyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Greatest hotel secret in Huntsville
Our family traveled to Huntsville to celebrate a graduation and birthday. The stay was incredibly wonderful. The facilities were very clean and beautiful. The staff in the breakfast area (Mrs. Sue and staff were incredible). The head of housekeeping was awesome and strived to accommodate our requests. Kat on the front desk attentive to our needs and was wonderful. The location is very close to restaurants and shopping areas. Most of all the property is beautifully maintained both inside and out. I will definitely stay there for future visits to the Huntsville area.
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the bed. It is handicap accessible. There is nothing I did not like.
Se hospedó 2 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location was great with access to shopping and food marts.
Se hospedó 2 noches en marzo de 2019
Respuesta de Dion H, el 19 mar. 2019
Very happy you enjoyed your stay with us! Hope to have you back very soon! Thanks again.

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What I liked about the place is the staff were amazing, the place was clean and overall service was excellent
Se hospedó 3 noches en enero de 2019

4/10 Malo

Cliente verificado

Se hospedó 2 noches en febrero de 2019

10/10 Excelente

Randy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place.
Nice convenient location clean Rooms friendly staff.
Se hospedó 1 noche en octubre de 2018

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2018
Respuesta de Dion H, el 22 ago. 2018
Customer service is our number one concern! We want to provide a great experience from start to finish. We strive to earn good reviews and your feedback helps us in achieving our goals. Best Regards from the whole Team!