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Opiniones de The Westin Indianapolis

4 out of 5
The Westin Indianapolis
241 W Washington Street, Indianapolis, IN

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 532 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 251 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 105 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 64 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 50 de 1002 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

IVETTE

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Decepcionante
En remodelación, sin servicio de valet parking, sin servicio de room service, sin restaurant a partir de las 10:00 pm, etc.
Se hospedó 1 noche en agosto de 2021
Respuesta de Reno Castrogiovanni, el 5 sept. 2021
Ivette, we are so sorry for you experience with us. These issues will be addressed. We hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Suavecito, Monterrey, N.L.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ubicaciòn cèntrica, adecuado al motivo de mi viaje
Muy bien ubicado con facil acceso a instalaciones / diversiones principales de la ciudad.La ubicaciòn

10/10 Excelente

Julia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The view was gorgeous and the staff w as helpful and friendly. The hotel, in itself, was a convenient connection to the convention center.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Julia,We're delighted you enjoyed the gorgeous view and found our team helpful and friendly. It's also great to know our convenient connection to the convention center added to the ease of your stay. We look forward to welcoming you back to The Westin Indianapolis and continuing to provide memorable experiences.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautifully appointed hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 18 mar. 2024
Dear John,We greatly appreciate your five-star review. It was an honor to host you at The Westin Indianapolis. Our team is happy to know you enjoyed your stay at our stunning hotel. We look forward to welcoming you back soon.

10/10 Excelente

Hannah

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and quiet. Attached right to the convention center for my daughter’s competition. So very convenient
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Hannah,Thank you so much for choosing to stay with us at The Westin Indianapolis. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read our convenient location and peaceful atmosphere were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excelente

ALDINO, GRANGER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very nice staff
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 14 feb. 2024
Dear Aldino,We're so happy to know that our friendly team members were the highlight of your visit! Thank you so much for the perfect rating, and we hope to see you again in the future.

10/10 Excelente

Veronica, Middletown

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were in town for a volleyball tournament and it was very conveniently located to everything we needed, including the convention center. The staff was very friendly and willing to help and accommodate us. It was a nice stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 6 feb. 2024
Dear Veronica,It was a pleasure to welcome you while you were in town for the volleyball tournament. Our amazing location and wonderful staff are just some of the reasons our guests enjoy staying at The Westin Indianapolis so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

10/10 Excelente

Lora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel!
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 4 feb. 2024
Dear Lora,Thank you for sharing your short, but sweet review. Our team at The Westin Indianapolis works hard to ensure all of our guests have a lovely, five-star experience, so they will be delighted to know you were impressed. Should your travels bring you back to the area, we look forward to welcoming you back again.

6/10 Aceptable

Jenna

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
No pool no hot tub no bath tub in room like expected. Hotel completely remodeled lobby area very beautiful. Rooms updated but not spectacular. Walls of room paper thin can hear every noise in hallway at night. Tv flashing and broken. I forgot something in the room and they were very accommodating letting me come back and get a new key to grab jt.
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 4 feb. 2024
Dear Jenna,Thank you for being our guest and for taking a moment to share your feedback. While we are happy you were impressed with our wonderful team, we are sorry not everything met your expectations. Your comments are important to us and will be shared internally, as we are always looking to improve. We hope to have the pleasure of welcoming you back and impressing you further.

10/10 Excelente

Steve

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Allison

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

david

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Charlene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Food was amazing! Staff was very nice, friendly, and helpful
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 8 ene. 2024
Dear Charlene,Thank you for visiting us at The Westin Indianapolis. It is awesome to hear that you liked our friendly guest service and enjoyed our delicious on-site food and beverage options. We look forward to welcoming you back in the future.

10/10 Excelente

ReVae

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 8 ene. 2024
Dear ReVae,Thank you for staying with us at The Westin Indianapolis. We trust that your room was clean and comfortable and that you had pleasant interactions with our friendly staff. Please come back and see us again soon.

10/10 Excelente

Brandy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved our stay at The Westin!! This hotel is 5 star. The beds are amazing. I think I could stay here forever. Hands down amazing!
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 8 ene. 2024
Dear Brandy,We are thrilled to see that you had a five-star experience, especially due to our exceptional beds. Thank you so much for the perfect rating. We can't wait to welcome you back to The Westin Indianapolis.

10/10 Excelente

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and it smelled so good at this property, it was a very enjoyable experience. Never been to Indiana before but this was one of the cleanest hotels I’ve been to. Well done!
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 31 dic. 2023
Dear Kevin,Our day is brightened by your outstanding review of The Westin Indianapolis! We're proud that our spotless, freshly scented property was one of the cleanest you've experienced. Many thanks for your kind compliments. It was our pleasure to make your first visit to Indianapolis so enjoyable and we look forward to your return!

10/10 Excelente

Martha, Brownsburg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Paige

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
All of the staff was extremely nice, except for one member whom was exceptionaly rude. I was appalled by their behavior. I had to switch rooms which was not the hotels fault however, the new room they gave me had to tv service and only scalding hot water in the sink and shower.
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 27 dic. 2023
Dear Paige,Thank you for sharing your feedback. We're glad to hear that our team provided you with friendly service. However, we're sorry that you had issues with your room and that our service was not consistent. Please be assured that we will address these issues. We hope to have another opportunity to serve you better and provide a stay that aligns with our commitment to guest comfort and satisfaction.

4/10 Malo

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Terrible Parking
We booked the Westin to stay downtown for the evening to catch the colts game and to go downtown afterwards. We arrived approx. an hour before the game. We tried to do Valet parking, but said they were full, told us about the parking garage but it was full, then the valet worker told us to park in the mall parking and it was full. At this time it was about 30 min until game time, we ended trying to find a spot for Colts parking ($40), which we did. We must have picked the worst spot to possible park, there was construction and it took us over 2 hrs to get out. We finally got to our hotel, around 9 pm. Checked into our room and finally was able to go out around 9:30 pm. We had to pay again for parking $53.00 to park at the hotel. The room and hotel were very clean, park was awful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 19 dic. 2023
Thank you for choosing us for your recent stay. We're glad you found our hotel and room clean and to your satisfaction. However, we're concerned about the parking challenges you encountered. We understand how crucial convenient parking is for our guests, especially when attending events. We appreciate your feedback, as it helps us identify areas for improvement. It's great that you eventually enjoyed your evening, and we hope to welcome you back soon for a more seamless experience.

10/10 Excelente

Nicholas

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jennifer

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Deanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The skybridge to the Convention center was so convenient!
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 19 dic. 2023
Dear Deanna,Thank you for choosing to stay at The Westin Indianapolis! It's wonderful that our skywalk met your needs so well, and we're also glad that your overall stay was excellent. We appreciate your outstanding review and hope you'll return!

10/10 Excelente

Michael

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Billy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

kyle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Martha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Holly

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jorge

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a wonderful stay!
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 10 dic. 2023
Dear Jorge,Thank you for your review and for giving us a perfect rating! We're delighted you had an excellent experience, and we hope to have the pleasure of your company again soon.

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Right in the heart of downtown Indianapolis. Everything was excellent! Staff were friendly and helpful. Rooms were clean and comfortable. Connecting walkways to other parts of town if cold or rainy weather. Will definitely stay here again!
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Dear Daniel,Thanks so much for this excellent review of The Westin Indianapolis! We're delighted to know you enjoyed your stay so thoroughly. It was a pleasure having you here, and we look forward to your next visit.

10/10 Excelente

Cory

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Angela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to our venue and am excellent room and service
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Dear Angela, Thank you so much for your feedback on your stay at The Westin Indianapolis! Our team was ecstatic to hear that you appreciated their hard work and the accommodations we provide. We are looking forward to your next trip to San Diego and your next stay with us!

10/10 Excelente

Leslie

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
FFA proud parent
We had an amazing stay! We are so thankful you were able to allow us to check in a little early. We had traveled in from Florida to attend our daughter's FFA award ceremony but since we did not rent a car with had luggage to lug around and you were very accomodating. We also loved how you embraced the FFA conference and so forth. We would definitletly stay here again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 8 nov. 2023
Dear Leslie,Thank you for the outstanding review of your recent stay at The Westin Indianapolis. We're glad you had a wonderful time with us for your daughter's special occasion. Our helpful and friendly staff are one of the many reasons our guests enjoy their visits with us. It would be our pleasure to host you again in Indianapolis, so come back soon!

10/10 Excelente

David, Danville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service. Very friendly staff.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 7 nov. 2023
Dear David,Thank you for letting us know about your visit to The Westin Indianapolis. It is wonderful to hear that you liked our friendly, helpful staff and we look forward to sharing your kind comments with our team. Please come back and see us again in the future.

8/10 Bueno

Glenn

Le gustó: Limpieza y condiciones de la propiedad
.
Respuesta de General Manager, el 7 nov. 2023
Dear Glenn,Thank you for the positive rating of your recent stay at The Westin Indianapolis. We're glad you enjoyed your visit with us. It would be our pleasure to host you again in Indianapolis, so come back soon!

2/10 Terrible

Joshua

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Jody

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Christie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely
What a beautiful, well-kept property! From the moment we were greeted by the valet attendant upon arrival to the front desk attendants we were treated like royalty. It was magical! The beds were super comfy; the towels soft and fluffy (and that robe was so wonderful? My only complaints are the room rates and the valet parking costs. We stayed next door at the Hyatt earlier this year and the valet was half the cost. But a great stay overall!
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager , el 2 nov. 2023
Dear Christie,We're so happy to know that our amazing service impressed you and that you had a great time overall. We'll keep your comments in mind regarding our parking options, and we hope to see you again soon.

4/10 Malo

Gabe

Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Kristy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location downtown close to restaurants. Comfy beds and clean rooms. There were no microwaves in the room so I couldn’t heat up my breakfast. I went to the cafe to order breakfast instead. Way overpriced. $18 for two eggs, bacon, potatoes and toast. I would have been ok with the $18 had it tasted good but the potatoes were only half cooked and had no seasoning whatsoever. The toast was barely toasted. It was another $4 for drip coffee. Save your money and go to Starbucks for breakfast.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 30 oct. 2023
Dear Kristy,Thank you for your review. We're delighted you were comfortable during your stay, and we hope you took full advantage of our excellent location. Your feedback regarding our breakfast offerings will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.

10/10 Excelente

Brad

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
2 blocks from downtown, close to the Colts, Pacers and many other activities.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 25 oct. 2023
Dear Brad,It is wonderful to know that you had an excellent experience with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Thank you for your review, and we hope you return soon.

10/10 Excelente

Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Asih

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Manoor

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Albert, Dyer

Viaje de negocios
Le gustó: Servicios
Very nice and clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 4 oct. 2023
Dear Albert,We're so happy to hear that our clean accommodations helped make your visit that much better. Thank you so much for the perfect rating and we hope you'll join us again soon.

10/10 Excelente

Dominique, Emporia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We ran into an issue with my parent’s room and they fixed it immediately! Beautiful and clean property!
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 4 oct. 2023
Dear Dominique,It is great to hear that you liked our clean, well-appointed accommodations and we are pleased to see our staff were helpful and friendly. We look forward to seeing you again in the future.

10/10 Excelente

Lydia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Jennifer

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasant, peaceful stay with excellent food.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 23 sept. 2023
Thank you so much for choosing to stay with us at The Westin Indianapolis. Providing our guests a comfortable stay is one of our top priorities. Consequently, we are delighted to hear that you felt comfortable during your stay and enjoyed our in-house dining options. We hope the rest of your travels were a success, and we hope to see you again soon.

10/10 Excelente

Ed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Kesem

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
50$ parking a night at this hotel is outrageous. Do not park at the parking the hotel offers. I think the price was high for what we got (200 a night, no breakfast, no parking). Other then that, it was ok.
Se hospedó 4 noches en septiembre de 2023
Respuesta de General Manager, el 19 sept. 2023
Dear Kesem,Thank you for taking a moment to share your experience, and we appreciate your feedback. Please know that our hotel does not own the parking garage and does not set the pricing, however we have been able to negotiate a discount for our overnight guests. We're glad to hear that your overall experience was okay, we appreciate your thoughts, and we hope you might consider staying with us again.