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Opiniones de Marriott's Waiohai Beach Club

4 out of 5
Marriott's Waiohai Beach Club
2249 Poipu Rd, Koloa, HI

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 81 de 154 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 40 de 154 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 18 de 154 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 154 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 154 opiniones" "

9.0/10

Limpieza

8.4/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Emily, Bothell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 9 noches en febrero de 2024

10/10 Excelente

Eli

Se hospedó 7 noches en diciembre de 2023

2/10 Terrible

Malgorzata, Corvallis

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Alla

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Gabrielle, Novato

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en noviembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't Pay for Ocean View - It's Not Guaranteed
Se hospedó 7 noches en septiembre de 2023

6/10 Aceptable

mike, sacramento

Viaje familiar
They gave me the worst room in the entire property. It was the absolute furthest room possible in the corner. I wish it was possible to see what building i was going to be put in when i made the reservation. I would have never have stayed here.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Liva

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Vincent

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2023

8/10 Bueno

Jallisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed the location being so close to Poipu beach. Amenities were good and staff were great!
Se hospedó 4 noches en mayo de 2023

8/10 Bueno

emmanuel

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Kriti, Cashmere

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is incredible! We only stayed one night, our last night on the island. We really appreciated the hospitality for people like us who needed to check out in the morning but have access to the resort until the evening when it was time to leave. Highly recommend!
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Nani

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

bonnie

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
.

10/10 Excelente

Joseph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All around fantastic property right on Poipu beach.
Se hospedó 3 noches en noviembre de 2022

4/10 Malo

Elizabeth

No le gustó: Servicio y personal y condiciones de la propiedad
I spent a lot of money for a view of a parking lot
My partner and I spent 2 weeks traveling around Hawaii. We decided to splurge and stay here for our last 2 nights thinking we'd save the best accommodation for last. It couldn't have been more opposite. We were surprisingly charged for parking. I'm a Marriott rewards member and I didn't think I would have to pay but the guy at the front desk didn't seem to care. Then we check into our room and it was the most depressing thing ever. Stains on the carpets, outlets that didnt work, and a view of the parking lot. Seriously?! I've always been a fan of Marriott's but not anymore after this stay. I thought we'd end Hawaii with a bang here and I left feeling pretty deflated. I'm guessing they treat those that book through hotels.com like second class citizens. I wasn't expecting an ocean front suite but the room we stayed in was far different from the photos on the wedsite. Check in is at 10am too. We called the night before and asked if we could have an 11am check out to align better with our flight and they said no. Awesome! Do yourself a favor and stay elsewhere. You're likely to have better customer service and a better view anywhere else!
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Kayla

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved this property and I will be coming back
Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Lynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

6/10 Aceptable

Cliente verificado

Viaje en grupo
No le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2022

6/10 Aceptable

Tracey

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Just Okay
Se hospedó 3 noches en mayo de 2022

8/10 Bueno

Christine

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent property, and I’ve been to many!
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

William P

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Diane

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
I would have liked my room to have been cleaned! I was out all day, but when I returned from a long day, I found my room with the bed unmade and no fresh towels. It was a little disappointing, especially for the price!! Also, the times and selection of food on the property were limited!
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great time in Poipu
Excellent stay. Went with a family of 6 and had an amazing time. The rooms in building 7 were clean, comfortable, and in perfect location to the pool and beach. You cannot ask for anything else from a hotel/ location. Hotel staff was attentive and were always helpful.
Se hospedó 1 noche en abril de 2022

4/10 Malo

Megan

Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Greg

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The most wonderful family vacation
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
World class beach, friendly staff, and decent facilities.
Se hospedó 4 noches en marzo de 2022

10/10 Excelente

Nagi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice facility
Great
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Misty

Viaje familiar
No le gustó: Servicio y personal y servicios
This hotel for my daughters wedding at her request. In total more than 30 guests were at this property related to our event. Called the concierge 45 days prior to arrival. Arranged activities. Verified total charges. Again verified 7 days prior to check/in. Upon arrival safetravelshawaii.gov had a "glitch" in their system. My health status could not be verified until 4pm the following day -meaning I was UNABLE TO LEAVE MY ROOM! even with vac card / booster/ CLEAR green clearance. I had paid the entire reservation but the staff continued to post charges $899 per day charges on the incidentals' card and denied that they were holding $5,117.00 for a 5 day stay. Even after I showed them proof. I did not get to enjoy daily activities as each day morning and night I was harassed about my card "not clearing" an additional $3,700.00 which included three $899 per day charges plus $76.00 per day parking fees (we had no car), additional tax and room fees (already reserved on the card for the reservation). Even the day of the wedding at 10 pm at night and again at 7am "Ms. Jensen, I understand you are having trouble understanding the room charges we need you to provide another form of payment for the room." Our room keys would deactivate daily. My 76 year old mother in law was embarrassed and concerned that we were "struggling to pay for the room". That is not the worst part. No room cleaning, No room service, one restaurant at the pool - a bar. I'm just over it. no transportation ;(
Se hospedó 5 noches en febrero de 2022

8/10 Bueno

Amanda

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Daily activities
Se hospedó 7 noches en febrero de 2022

10/10 Excelente

Jackie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved everything!!
Se hospedó 7 noches en enero de 2022

8/10 Bueno

Nurbanun

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Valerie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful beach. Best in poipu. The front desk could be a bit warmer. They were all business and not friendly at all. The lack of housekeeping was fine. They sent supplies anytime we needed. Chairs by beach should be cleaned everyday as we saw wildlife there one morning.
Se hospedó 6 noches en enero de 2022

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The living space was luxurious
Se hospedó 2 noches en enero de 2022

6/10 Aceptable

Kathryn

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
The Marriott Waiohai is a lovely beach club with nice pools, gym, game room, etc. The room description is a bit tricky, so be careful to read very carefully what type of room you are getting. Our listing said some things were included, but then when we were confirmed, it was a different room without amenities of a villa. This was understandable, but not clear as the general "room amenities" listed on Marriott and Expedia are those of a villa. Staff was mostly very friendly. The one exception was over coffee. They don't offer coffee in the lobby unless you buy a $40 souvenir mug. We have plenty of such mugs at home, so tried to fill our own cups in lobby and were scolded by the staff member. "It's the same coffee that we supply in your room." Then why not let us fill up downstairs? Particularly since we have no cleaning services available during our stay. On that, I understand COVID limits services, but we were out of our room most days. With a week long stay, it really needed a tidying up. I had to repeatedly text for our single towel replacement, but staff was overall super helpful. A daily call noting when you are closing on-site restaurants would be helpful, as I don't think most guests expect a hotel to have ZERO dining options after 6pm. Since I got an automated time share pitch every day, I imagine a similar recorded "operating hours" recording could be done and pushed to guests. We were overall ok with our stay, but not enough to book this same hotel again.
Se hospedó 5 noches en diciembre de 2021

4/10 Malo

Jessica

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 6 noches en noviembre de 2021

8/10 Bueno

Susannah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Ross

Viaje familiar
Proximity to beach is nice. Lack of late check out is a problem. Limited dining options onsite. Not very clean.
Se hospedó 7 noches en noviembre de 2021

10/10 Excelente

Anne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Villas and the grounds are exceptional.
Se hospedó 5 noches en noviembre de 2021

8/10 Bueno

Percy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2021

10/10 Excelente

Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice resort.
Se hospedó 8 noches en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Excellent Beach
The complex is nice, but did feel overcrowded at the pool, on the beach, on the grounds. Condos are large which was very nice and the views good, but the resort does not feel that comfy, hallways felt like hospital hallways rather than a resort. Few (one) dining option that is a bar near the pool, so this could be improved, and the store was small w/o many options for the full kitchen in each room. Service was good, and the covid procedures were excellent, it always seemed very clean. The beach is spectacular in front of the resort, which made it the perfect location, and worth the other minor shortfalls.
Se hospedó 4 noches en agosto de 2021

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Amie

Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Jackie

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Peaceful and ideally located
Se hospedó 6 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very kid friendly ! But we didn’t bring kids! A little too loud for us, but a great place for family’s !!
Se hospedó 2 noches en julio de 2021

6/10 Aceptable

Brad

Le gustó: Limpieza y comodidad de las habitaciones
Not a $400 hotel
I understand that Kauai and Hawaii in general are pricey, but this is simply not a $400+ accommodation. The rooms are very spacious but also outdated and plain. Very little personalized service is provided and the front desk staff consistently seemed bothered to be doing their jobs. The pool area is above average but overly crowded with kids and most of the pools end up functioning as kiddie pools. There are little to no dining options affiliated with the hotel directly.
Se hospedó 2 noches en julio de 2021

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en junio de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Great location close to beach, food at the grill was good. Room wasn't great, ceiling panels loose/not secured properly.
Se hospedó 2 noches en mayo de 2021
Respuesta de Waiohai , el 15 jun. 2021
Thank you for your feedback, I'll be sure to let the onsite team know about the maintenance issues. We hope to see you soon!