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Opiniones de SureStay Plus Hotel by Best Western Jackson

2.5 out of 5
SureStay Plus Hotel by Best Western Jackson
1936 Highway 45 Bypass, Jackson, TN

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 152 de 622 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 190 de 622 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 124 de 622 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 80 de 622 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 76 de 622 opiniones" "

7.2/10

Limpieza

8.0/10

Servicio y personal

6.2/10

Servicios

6.6/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Maria F

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good short stay
We stayed as a stop to a bigger trip. It is good for a short stay
Se hospedó 1 noche en abril de 2022
Respuesta de SureStay Plus Hotel by Best Western Jackson, el 1 may. 2022
thank you looking foward to seeing you again

10/10 Excelente

Sandi

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Marie

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Marissa

Viaje familiar
Room was clean. Air conditioner was very noisy throughout the whole night. Woke everyone up each time it kicked on.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Kayla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our stay was nice, beds were comfy, room was clean, staff was friendly and well mannered. Breakfast was good. The only negative thing there was very little toilet paper was in our room and we got in late after a long day of driving. We ended up using tissues to hold us over.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Shannon

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Julie

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was grope
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Jeff

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Sheila

Le gustó: Servicio y personal
No le gustó: Limpieza
Room seemed adequately clean until... The floor! Decided to leave my shoes on because the floor looked and felt grimey, but took them off as I was getting ready to shower. By the time I stepped into the shower my feet were black and rivers of dirt washed down the drain. Management, pay attention!! Your room cleaners need training and the rooms should be checked to be sure they're doing their jobs!
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Allen

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room had a major leak on day 2 of a two day stay. No other room was available, and front desk was unwilling to help me find other accomodations. As of this time I have not been refunded for night 2 either. Avoid this one like the plague.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Karla

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
We stayed here because they are pet friendly. We just needed a place to sleep for the night and for that it was just fine. The room could have been a little cleaner and there was a terrible draft around the door frame but overall it served the purpose.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Dinah

Viaje en grupo, Viaje con mascota, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was dirty and bathroom was fifty nasty The staff was ok they was friendly and helpful
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

WILLIAM

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Dawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great except that the floors on our room were so dirty that our feet were black from walking on them.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Michele

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The fridge didn't work, there was a huge puddle of water in it room, the floors and bathroom were filthy.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Penny

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast offerings were very skimpy. No milk for cereal even after requesting and waiting. No fruit either. Requested receipt and was told there was a computer problem and it would be sent to my email which was read back to me and confirmed. Never received the email. Parking quite a ways from the room and not well lighted. We arrived after dark. We would not stay here again and would not recommend it to anyone either.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Lloyd

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Daniel

Le gustó: Servicios
No le gustó: Condiciones de la propiedad
Breakfast was excellent, the bed was great, but the real problem with the room was the floor. The wood panels were offset and when I got up in the night, I stubbed my right, big toe and took it a chunk out of my toe. It still hurts the next day. Also, the surface was not even close to flat. When I walk on it, they be huge drops, like stepping into a pothole.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Sara

Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was our third stay here. Nice place to stay while traveling with pets.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Robert H

Le gustó: Servicios
Older property that has been sold and remodeled.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Alexandria

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Booking did not say it was a motel. Area is sketchy. TVs didn't work in 1st room. Still dont work in 2nd room. Front desk said she cant refund so we can go somewhere else. Ill never book this way again.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Denise

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Vicki

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Very disappointed!
Not up to the standards we have expected from Best Western. Phones didn’t work, ice machine was broken, no carts for luggage to take to the room and no parking to accommodate my small utility trailer. We were very disappointed.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Ajit

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

larisa, georgetown

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

William

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Robert

Le gustó: Servicio y personal
No le gustó: Servicios
The price is good
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Usman

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This budget hotel fell short of expectations. The outdated rooms had a lingering smoke odor, a broken phone, and a burnt-out bulb. Additionally, disturbances from what looked to be local kids engaged in illegal activities outside in the parking lot that persisted until 2 am, making for an uncomfortable stay. And the first floor guests (that’s where I was despite asking for a second floor) also have to deal with lights of every car shining into the windows as they are as low as the cars lights. I think worst part about everything was the smoke odor and the horrific mattresses…. I ended up using my yoga mat and sleeping on that instead
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Charlie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location near I 40 - friendly and informative staff both in the evening and morning.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
room was kind of gross, not as it appeared online
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Emily

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was no complimentary breakfast as listed on site. Checkout was not until 11am and we did not get in until 1am to check in as we were traveling and had someone literally KICKING the door and continuously beating on the door at 8:30am. Not worth the money. 2/10
Se hospedó 1 noche en octubre de 2023
Respuesta de SureStay Plus Hotel, el 15 nov. 2023
Dear EmilyThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7316643030.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lamar NewbyGeneral ManagerSureStay Plus by Best Western Jackson

8/10 Bueno

Sarah

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Restful sleep
Quick efficient service for late night check in! The desk ladies name was Savanah. Bathroom had some hair. And looked severely redone but beds were clean and super comfy. We slept good!
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Jessica

Viaje familiar con niños
Le gustó: Servicio y personal
Hotel was in a very inconvenient location to get to. Every time i tried using the door key it wouldn't work and I'd have to go to the office to get it fixed. Apparently if you put them by your phone or go to Walmart they'll demagnitize. If only i knew that before the 4th or 5th time i had to go back to the office. We got a bigger room that had a living room area to it. Air didn't work on that side and wall around outlets were soft.

4/10 Malo

Deborah

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Monica

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The first room they gave us was not even cleaned up after the previous clients. They had to change our room. The second room was good. It was just the inconvenience of having to move around.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Marquetta

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
In Town For Tina Turner Heritage Festival
Air-conditioner and shower great! Room clean! Bed super soft, was leary, but did sleep good. Four most important points-great overall! Could use some update maintenance in rooms. Ice machine didn't work. Staff very friendly.
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Summer

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Only one staff working. She was doing the best she could, but she needed help. Wrong room first time, running water, 80 degrees in room. Correct room, fire alarm kept going off, floor unlevel/unsafe, all lights didn’t work, tv non working, tiny black bugs in each layer of bedding, along with strands of black hair in sheets. Refused to stay. Found another hotel. Still fighting for refund.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Tiffany

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thanks
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Demetria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I’ve stayed there twice and I love it good breakfast it’s quiet and good staff just needs a pool
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
That 6.8 rating is over-rated.
Not a great experience...not even a good one, really. Clerk was super friendly at check-in. Upon getting into the 2-room "suite" - there was only 1 tv. The "living area" lights were lamps and only worked when plugged in; I had to unplug them to turn them off. There were two air conditioners in this unit. Only one worked (and it was not working great), so I had to go buy a fan. They didn't have any other rooms to move us to (which was weird b/c there were only a handful of other cars in the parking lot and I only saw a handful of other guests). My stay was more than two nights and each day I'd have to have my key card reset because it didn't work. Also, the bathroom door barely cleared the toilet and was barely hanging on the hinges...you have to pick up and lift up on the handle to get it to shut. The water pressure in the shower was amazing though, I will have to say, like car-wash type pressure, it was great....and hot hot hot too. Beds were okay and pillows weren't flat as pancakes, so that was a plus. The fridge looked fairly new and it was clean, but it didn't work well, cool enough to throw some drinks in, but I wouldn't trust it to keep any food cold enough. They had the typical breakfast variety. The girls at the front desk were all super friendly. The location was perfect for me, right off the highway and pretty close to my job assignment. Lots of food and shopping options within a few minutes drive. All in all, I can't say that I'd stay there again.
Se hospedó 3 noches en agosto de 2023

4/10 Malo

Deidra

Viaje de negocios, Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
To be a pet friendly hotel there is nowhere to take them and the only place you can find there are homeless people sitting there!
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Ralf

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good night stay
Looks a little older, but rooms are updated and pool was clean. Lots of restaurants nearby.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Kimberly

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient and clean
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Bryan

Viaje familiar
Le gustó: Servicio y personal
Staff was great, despite Expedia failing to send my reservation to the hotel. Bathroom was below standards, bathtub was taped in one spot as a temporary repair. There was a dirty towel hanging on the back of the bathroom door. Otherwise, room was decent.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Kathryn

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Vickie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Kathleen

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en agosto de 2023