Dear Leticia, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. We hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management

Thank you for staying with us and for your review of your recent stay. We apologize there was a problem with your reservation and that the room you requested was not available. We are working with our reservations team to make sure that we are "on the same page" for future reservations. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback regarding your room will be shared with our housekeeping and maintenance so we can take action to prevent these issues from happening again. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

Thank you for choosing to stay with us. We apologize for the poor condition of our property. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

Johanna, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Thank you for being a guest at Extended Stay America. We are thrilled to know you liked your well-maintained room and that we were able to meet your expectations at a great price. Thank you once more for your comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the 1st floor wall repair. We are starting our renovation. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.

Dear Victor, Thank you for staying with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we sincerely apologize for any inconvenience you may have faced during your stay. Your feedback is essential to us, and we appreciate you bringing them to our attention. This will greatly help us improve our services and ensure future guests have a smooth and comfortable stay. We value your patronage and look forward to welcoming you back shortly. Sincerely,Hotel Management

Dear Suresh, Thank you for sharing your feedback. We are sorry for the disappointing experience you had during your stay. Our standard is providing courteous and knowledgeable service, and we apologize for falling short. Your feedback regarding our staff's conduct and the ambiance of the hallway is concerning, and we will address it promptly with the appropriate individual enhancement. We hope to make it right in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Walter, Thank you for sharing your positive feedback. We're thrilled you had a great experience at Extended Stay America! Providing exceptional service and accommodations is our priority. Your satisfaction means everything to us, and we're delighted you enjoyed your stay. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Thomas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Clark, Thank you for choosing our hotel and sharing your experience. We apologize for the inconvenience you encountered upon arrival. Please know this is not representative of our usual service standards, and we will address this internally to prevent future occurrences. We are wholly committed to regaining your trust in our hotel and hope to welcome you back soon.Sincerely,Hotel Management

Dear Etta, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear Kimberly, Thank you for sharing your feedback regarding your recent stay with us. While we're glad to read that you found the room clean, we apologize for any inconvenience caused by the lingering smell of smoke in the hallways and the odor from pets. We take these concerns seriously and will address them with our team to ensure a more pleasant environment for all our guests. Additionally, we appreciate your feedback about the room layout and will look for ways to improve our guest's comfort. Thank you for choosing us, and we hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management

Dear Herbert, Thank you for your recent stay with us. We appreciate you taking the time to share your review. We regret not meeting some of your expectations, as our goal is to provide an excellent visit for every guest. Our housekeeping team is reviewing your room for any missed spots. We always want to keep a safe and secure environment for our guests and are always ready to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management

Dear David, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Anthony, Thank you for sharing your review. We are sorry for your experience on the arrival. We truly care about delivering excellent service and ensuring the comfort of our guests, so we regret not meeting these expectations. Your remarks are shared with our housekeeping team for further action. Our front desk team can always help you have the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Carlos, Thank you for posting a review of your recent visit. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Bryan, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay. We take cleanliness and guest service very seriously and are disappointed to hear that we fell short of your expectations. We will address the issue with our housekeeping team to ensure that all rooms are thoroughly cleaned before guests arrive. We will also remind our front desk staff of the importance of being available to guests and answering calls promptly. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Management

Dear Shacqueline, Thank you for choosing to stay with us and for taking the time to leave a positive review. We are thrilled to hear that you enjoyed our hotel's location, which is conveniently close to the beach, shopping areas, and food stores. We take pride in providing a friendly and welcoming atmosphere, and we are delighted that our staff made your stay pleasant. We will make sure to pass along your kind words to our team members as they strive to provide exceptional service to all our guests. Once again, thank you for your feedback and for choosing our hotel. We look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear farron, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. Thank you for bringing this to our attention, and we will address these issues appropriately to ensure a smooth reception whenever you book at our hotel. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear James, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, we regret if the staff was not attentive to your needs and was unavailable to help you during the time mentioned. We will address this to ensure the lapse in service does not repeats. Please give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Quintel, Thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns and are working on improving the mentioned spots. Also, the team is instructed to double-check the rooms before being allocated to the guest. Please allow us another chance to revisit; we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Daniel, Thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We strive to provide outstanding hospitality to our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Teralyn, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Josh, Thank you for sharing your positive experience at Extended Stay America. We're thrilled that our staff provided you with excellent service, being friendly and accommodating throughout your stay. We appreciate your kind words and look forward to welcoming you back soon. Please don't hesitate to reach out if you have any future needs or requests.Sincerely,Hotel Management

Dear Jevon, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our associates. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Nancy, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for any concerns that may have kept you from having an outstanding stay. We appreciate you choosing our hotel and hope you will give us another opportunity to provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear David, Thank you for your feedback. We apologize for any inconvenience you faced during your stay. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management