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Opiniones de Extended Stay America Suites Jacksonville St Johns Towne Ctr

2.5 out of 5

Opiniones

5.2
Puntuación de 10, es decir, Excelente. Basada en 130 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 166 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 185 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 175 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 348 de 1004 opiniones" "

5.2/10

Limpieza

6.4/10

Servicio y personal

5.2/10

Servicios

5.2/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

jose

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Edgardo, Hollywood

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La gerente Carmen, es una 5 estrellas... Lo mejor
Se hospedó 1 noche en noviembre de 2022
Respuesta de Hotel Management, el 15 nov. 2022
Dear Edgardo, we appreciate your lovely review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Carmen and the team. It was a pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management

10/10 Excelente

Pedro

Se hospedó 1 noche en enero de 2022

2/10 Terrible

Emmanuel, Chicago

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal no estaba en el lobby cuando llegue a las 11 de la noche y se presentó a las dos de la mañana por lo cual perdí mi recervasio por no haber entrado antes de las 12 de la media noche y ya habían vendido mi avitacion a otra persona además del mal trato del gerente del lobby y no me regresaron mi dinero pésimo servicio 😡😡😡😡
Se hospedó 2 noches en diciembre de 2020
Respuesta de Hotel Management , el 21 dic. 2020
Emmanuel, we are sorry to hear about the situation outlined and regret learning that our front desk staff member was not available during the time mentioned. We also apologize for the unsatisfactory service you experienced and that you could not stay with us. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience in this matter and hope to accommodate you the next time you are in our area. Sincerely, Hotel Management

10/10 Excelente

Edwin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en noviembre de 2020
Respuesta de Hotel Management, el 25 nov. 2020
Edwin, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excelente

Francisco

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2020
Respuesta de Hotel Management, el 11 jun. 2020
Francisco, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excelente

Cliente verificado

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
todo bien muy amables atentos buen sitio muy económico
Se hospedó 1 noche en mayo de 2020
Respuesta de Hotel Management, el 26 may. 2020
Thank you for your wonderful comments of the Extended Stay America. Our entire team will be excited to learn they were able to impact your experience so positively. We greatly appreciate the review and look forward to welcoming you back soon. Sincerely, Hotel Management

6/10 Aceptable

TERESA

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en febrero de 2020

8/10 Bueno

Wilfredo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
El hotel estaría perfecto si la habitación estuviera limpia pero encontré varios detalles que no me gustaron. No se si en algún lado lo diga pero llegando me dijeron que no se hacía limpieza a menos que te quedarás más de 7 días
Se hospedó 5 noches en septiembre de 2019
Respuesta de Hotel Management, el 18 sept. 2019
Thank you for being our guest. We are pleased to know you liked your well-appointed room, but we are sorry for the miscommunication you had with our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you once more for choosing to stay with us, and we hope to have the opportunity to host you again during a future visit. Sincerely, Hotel Management

8/10 Bueno

Fernando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2019

2/10 Terrible

Paola Vannesa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Malisimo y encima sobreventa.
Pésimo cuando llegue tenían vendida mi habitación. Tuve que llamar a hoteles.c9m y dsp de casi 2 horas de tenerme en el telefono consiguiero otro hotel a 30 min de ese. Pésimo y el servicio para estos casos tambien.
Se hospedó 3 noches en marzo de 2019
Respuesta de Hotel Management, el 19 mar. 2019
Paola, thank you for being our guest. We are sorry we were unable to accommodate you this time and regret the inconvenience it caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

10/10 Excelente

Wilberth

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Buen lugar !
Estuvo bien !! Lo recomiendo
Se hospedó 2 noches en enero de 2019
Respuesta de Hotel Management, el 6 feb. 2019
Wilberth, thank you for being our guest at Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and that you enjoyed your time with us. Thank you again for the recommendation. We look forward to your future stay. Sincerely, Hotel Management

2/10 Terrible

Carlos

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2018
Respuesta de Hotel Management, el 9 ago. 2018
Carlos, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Fue buena, el personal fue muy atento
Se hospedó 1 noche en abril de 2018
Respuesta de Hotel Management, el 7 may. 2018
Thank you for staying at Extended Stay America. We are glad to read you had a nice time here and that you liked our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

2/10 Terrible

Carmen, West Palm Beach

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cancelamos al ver el terrible estado de la habitac
Desde la puerta observamos el mal estado de la habitación, olía muy feo el tapete estaba asqueroso. Fuimos incapaces de quedarños y de inmediato salimos a pedir cambio. Como no tenían nada disponible nos toco cancelar y salir a buscar otro lugar.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
mal servicio
Encontré basura en el sofácon del baño la cocina sucia el teléfono no servía al día siguiente pedí Qué por favor me limpiarán y no lo hicieron tuve Qué ir a buscar las sábanas para cambiar la cama

10/10 Excelente

Armando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Cliente verificado

2/10 Terrible

Oliver

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was not very well maintained. I was also not checked in at a room for a very long time and spoke with the manager and it was a hassle. I do not recommend this hotel in Jacksonville.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 23 mar. 2024
Dear Oliver, Thank you for your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced during check-in and for any shortcomings in our property's maintenance. Your feedback is invaluable, and we will address these issues promptly to ensure they are resolved. It is always our aim to provide efficient service and a well-maintained environment for our guests, and we regret that we fell short of your expectations on this occasion. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

2/10 Terrible

Ledondre

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 14 mar. 2024
Dear Ledondre, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management

4/10 Malo

Donald

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Day 1 saw a roach in the room. Staff never brought us any kitchen utensils to use. Complimentary breakfast is the bare minimum in complimentary consisting of oatmeal, muffins, and coffee.
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Management , el 14 feb. 2024
Dear Donald, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the presence of a roach, the lack of kitchen utensils, and the breakfast offerings is concerning. We take cleanliness and guest satisfaction seriously and will address these issues with our team to ensure improvements are made. Please accept our sincerest apologies for falling short of your expectations. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The spacious rooms.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 1 feb. 2024
Dear James, Thank you for highlighting the spacious rooms at Extended Stay America. We're delighted to hear that you appreciated the ample living space during your stay. Providing a comfortable environment is our priority, and we hope to welcome you back for another positive experience. Safe travels!Sincerely,Hotel Management

4/10 Malo

Sylvain

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
To hold
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 26 ene. 2024
Dear Sylvain, Thank you for staying with us and sharing your feedback. We are disappointed that your room did not meet your expectations and about the issues with our front desk team. Your experience is not reflective of our usual standards, and we deeply regret the disturbance and issues you encountered. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

2/10 Terrible

Sonya

No le gustó: Servicio y personal
When I checked in the staff was nice however doing my staff different staff was not professional at all. It was difficult to get fresh towels. The room was always cold I would not stay there again.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Hotel Management, el 11 ene. 2024
Dear Sonya, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

10/10 Excelente

Remington

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Caleigh

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Better off elsewhere.
There was dirty garbage in the cabinets, the room smelled like piss, there was a weird film on the floor, the microwave did not work, and they were out of pans and pots and plates and cups.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Management , el 27 dic. 2023
Dear Caleigh, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are also sorry for the faulty microwave in your room. Moreover, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon. Sincerely, Hotel Management

2/10 Terrible

Daniel

Viaje de negocios
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en diciembre de 2023

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Randall

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ants all over the walls and counters/bathroom.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Hotel Management, el 21 dic. 2023
Dear Randall, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We appreciate your patience and hope you will consider staying with us again.Sincerely,Hotel Management

6/10 Aceptable

Rachael

No le gustó: Limpieza y servicios
Woke up to find a couple of German roaches crawling in the floor. My bathroom fixtures were rusty. Old property needs a remodel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 18 dic. 2023
Dear Rachael, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Could be a lot better, could be worse.
Could use a DEEP clean. It wasn’t filthy but definitely not clean. The A/C had a strong mildew odor when ever it kicked on. The kitchen cabinet where the trash can stayed had drip marks on the inside. The kitchen faucet was grimy and slimy. It was fine for one night. I was tired and the bed did the trick. I will say the roll was cleaner than the lobby.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 18 dic. 2023
Dear Guest, Thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we would be very disappointed if we overlooked some housekeeping areas with our accommodations. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great location, great price
great location, great price
Se hospedó 3 noches en diciembre de 2023

4/10 Malo

Janon

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Shelia

Se hospedó 2 noches en diciembre de 2023

4/10 Malo

Mary

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
The cleanliness was horrible. Staff was nice.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Management, el 7 dic. 2023
Dear Mary, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. However, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice quite
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 29 nov. 2023
Dear Mike, It was a pleasure having you as our guest at Extended Stay America. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. Thank you again for including us in your travel plans.We look forward to welcoming you back.Sincerely,Hotel Management

2/10 Terrible

Raiza

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Anne

Viaje familiar
Le gustó: Comodidad de las habitaciones
Not a good experience this time, stayed there many times and never had a problem, corporate evidently has made some changes and it shows in the service, will not stay there again
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management, el 17 nov. 2023
Dear Anne, Thank you for choosing to stay with us once again. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

8/10 Bueno

Fabrice

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Needs some freshen up.
Overall satisfying. The room I was in needs some freshen up. It was smelly and some areas were not clean.
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Kevin

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jenecia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Derkia

No le gustó: Servicio y personal
Did the job enough
Had to figure out how to get someone to the front desk because no one was there when I came to check in. Not fun after taking a 5 hour drive. Upon entry, the room was clean enough. Unfortunately, once I got into the bathroom and saw the stains in the tub, dirty shower curtain, broken shower lever that made turning on the tub difficult and the thin overused washcloth, nothing felt clean again. There was also hair in the bed. When we asked for new towels and linen, my partner was told we would have to hike the old items to the office and that generally they don't do the swaps after a certain time. It served the purpose of being a bed inside an A/C'd room to sleep in and that's it. If you're staying long term, prepare to clean it yourself and have a towel to make it feel more comfortable. 2 days was long enough for me with the service and cleanliness I experienced.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 4 nov. 2023
Dear Derkia, Thank you for choosing us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Moreover, we do support Green Practices at our hotel, which means we replace current guest towels only upon request. However, please know fresh towels and amenities are always available. Let our front desk know, and we will gladly bring you more. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

6/10 Aceptable

Sondra, Crawfordville

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Cleanliness is not a priority at this location. If you lower your expectations and appreciate the price and location, it is okay enough to sleep in. Little signs of poor cleaning include dirty toilet seat, hair, used soap and used wash cloth in the shower and leftover food in the fridge. Noise level was not too bad. The check in staff was friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 2 nov. 2023
Dear Sondra, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our accommodation was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

2/10 Terrible

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
I was told there wasn’t a deposit when I got here they told me it was. The bathroom tub wasn’t cleaned out and it was blood on the floor(rug)
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 30 oct. 2023
Dear Guest, Thank you for taking the time to update us with your review. Please accept our apologies for the surprise you had on arrival with the cash deposit. It is mentioned on the published sites that when paying in cash for the room rent, a cash deposit is asked. The amount is refunded to your bank account after your check-out, which usually takes 14-15 business days to process, depending on your bank. Also, we regret the cleanliness issues that you encountered in your room. Your remarks are passed to our concerned team for further action. Our front desk team is always there to help you with anything while you are our guest. We regret any inconvenience and consider your feedback of utmost importance to us. Thank you again, and please return for a seamless experience.Sincerely,Hotel Management

4/10 Malo

Stacey

Viaje de negocios
Le gustó: Servicio y personal
The price and location were great. The interior was really old and worn down. It was as clean as they could make it but for a non- smoking room it smelt smokey. Lots of people hanging around and talking in the parking lot. As a woman alone I felt a need to be extra cautious.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 7 oct. 2023
Dear Stacey, Thank you for being our guest. It is good that you enjoyed our location and found the price excellent. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Our desk staff is always available to help you. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

2/10 Terrible

Travis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The first room I had (207) was damp and dank. The exhaust fan in the bathroom did not work. I requested it be repaired, then changed rooms (211). The exhaust fan in that room did not work as well, but thankfully that room wasn't as dank. I asked for that fan to be repaired and the maintenance staff had NO interest. There were numerous dead roaches behind the night table and in the kitchen cabinets. One night I was awakened by a roach crawling on my hip. I swatted it away, and turned on the flashlight on my phone and found it clinging to the wall. It was over 1 1/2" long. Sadly I missed with my shoe. I was mortified when a smaller roach crawled out of my book bag later in the day while at an appointment at Mayo. The electrical outlet in the bathroom was not secure. The grounds were in a state of disrepair. I will not be returning to this property and will likely not stay at any of their other properties when I trave.
Se hospedó 22 noches en agosto de 2023
Respuesta de Hotel Management, el 20 sept. 2023
Dear Travis, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

2/10 Terrible

Latoya

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Bathrooms were filthy. I didn’t even stay there. I went and stayed at a different hotel.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Management, el 19 sept. 2023
Dear Latoya, Thank you for providing your feedback. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we sincerely apologize for falling short of your expectations in terms of cleanliness. At our establishment, we place great importance on maintaining a hygienic and clean environment. Moving forward, we will be implementing measures to ensure that our team pays extra attention to this aspect so that we can provide a more enjoyable experience for all of our guests.Sincerely,Hotel Management

6/10 Aceptable

Deborah

The rooms with carpet are not good. Carpet is worn and doesn't smell clean.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Management, el 31 ago. 2023
Dear Deborah, Thank you very much for staying with us. It is evident from your comments that we failed to meet your expectations. We apologize for any inconvenience you experienced due to the condition of the carpet in your room. We want to assure you that we will take steps to address the issue and improve the cleanliness of our rooms. We take these reviews seriously and use the feedback to help ensure we avoid repeating our mistakes. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management