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Opiniones de Vesta Maurya Palace

4 out of 5
Vesta Maurya Palace
S-35A, Arvind Marg, Jaipur, Rajasthan

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 5 de 34 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 9 de 34 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 34 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 34 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 34 opiniones" "

7.0/10

Limpieza

6.2/10

Servicio y personal

6.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Management, Vesta Hotels and Resort, el 4 dic. 2023
Dear Sir,Thank you for staying at Vesta Hotels! Your feedback is truly appreciated as this will help us serve you better. We wish you all the best and look forward to meeting you again. Safe Travels!

8/10 Bueno

RAHUL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay was good. The bathroom didnt have enough toiletries
Se hospedó 2 noches en diciembre de 2021
Respuesta de ONLINE, Vesta Hotels and Resorts, el 18 feb. 2022
Dear Guest, Great to hear that you have liked our property. Wish to see you soon again! Vesta Maurya Palace S-35A, Arvind Marg, Near M. I. Road Jaipur-302 001 Rajasthan, INDIA

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
Worst WiFi ever
Wifi wasn't working half of the time; when we arrived, found bunch of hair in the bathroom rug and the toilet smelled urine. On the other side, good location in the center, nearby tourist attractions, breakfast was ok.
Se hospedó 1 noche en abril de 2019
Respuesta de ONLINE, Vesta Hotels and Resorts, el 12 abr. 2019
Dear Guest, We try to improve ourselves on basis of suggestions and feedback of our guests and We shall definitely heed to your suggestions and feedback and shall take appropriate action. Wish to see you soon again! Vesta Maurya Palace S-35A, Arvind Marg, Near M. I. Road Jaipur-302 001 Rajasthan, INDIA

6/10 Aceptable

Noah

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Good for convenience and basics- just not service
Check-in was long and tedious. Keys to both our rooms stopped working and on one door the lock had to be replaced, so I had to move to another room. Getting it resolved was extremely difficult- had to talk to multiple employees before a manager was finally called. Some staff couldn't or wouldn't help us in the meantime. The room decor is pretty generic. Aside from that, this place is great for basics and convenience.
Respuesta de ONLINE, Vesta Hotels and Resorts, el 2 abr. 2018
Dear Mr Noah, Thank you for taking out your valuable time to give us feedback. We greatly value your patronage and look forward to seeing you again soon. Wishing you safe travels.

2/10 Terrible

Mark

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't stay here
Don't book this hotel.
Se hospedó 1 noche en marzo de 2018
Respuesta de ONLINE, Vesta Hotels and Resorts, el 20 mar. 2018
Dear Mr Mark, Thank you for taking out your valuable time to give us feedback. We are trying to get in touch with you offline to understand the problems faced so that the same can be resolved immediately. We apologize for the inconvenience caused and can assure your expectations will be fully met on your future visits. We thank you for your patronage and look forward to seeing you again soon. Wishing you safe travels.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal
Not worth the money
Staff really need to be re trained. Very rude and whole hotel is pretty run down.
Se hospedó 4 noches en junio de 2017
Respuesta de S Pal, el 13 jul. 2017
Dear Sir, Thank you for taking out your valuable time to give us feedback. We are trying to get in touch with you offline to understand the problems faced so that the same can be resolved immediately. We apologize for the inconvenience caused and can assure your expectations will be fully met on your future visits. We thank you for your patronage and look forward to seeing you again soon. Wishing you safe travels.

6/10 Aceptable

Shruti

Great Location. Walking distance to Rajmandir and famous restaurants like Neeros & Natraj .Apart from breakfast everything was ok .
Respuesta de S Pal, el 16 mar. 2017
Dear Shruti, Thank you for taking out your valuable time to give us feedback. We value your patronage and look forward to seeing you again soon. Wishing you safe travels.

4/10 Malo

Rhea

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Respuesta de General Manager, el 16 ene. 2017
We thank you for your patronage and look forward to seeing you again soon. Wishing you safe travels.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Cosy place but toilets have to have more light. Breakfast quality needs to improve.
Respuesta de ONLINE, Vesta Hotels and Resorts, el 16 ene. 2017
Thank you for your review and constructive feedback. The points as raised are being addressed with urgency. We thank you for your patronage and look forward to seeing you again soon. Wishing you safe travels.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Hotel needs repair. Hot water only during morning hours. Loud convention next door.good location for markets.
Respuesta de ONLINE, Vesta Hotels and Resorts, el 16 ene. 2017
Thank you for taking out your valuable time to give us feedback. We are sorry that we could not meet your expectations We apologize for the inconvenience caused and do hope you give us another chance to be of service to you. Wishing you safe travels. Thanks`

6/10 Aceptable

Manoj, New Delhi

A decent place to stay
The hotel was clean. services were average. The best part of the hotel is it's location. you find everything near by.
Respuesta de General Manager, el 28 nov. 2016
Thank you for the wonderful review! Your kind words of appreciation have been shared with all our colleagues at the hotel who are even more motivated towards providing the highest levels of service quality. We are glad you enjoyed your stay with us and look forward to seeing you again soon. Wishing you safe travels. Best Regards Vesta Hotels and Resorts

6/10 Aceptable

Kevin, Bangkok, Thailand.

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Poor reception.
Checked in 3pm, room not ready although payment was taken immediately. No welcome drink. Finally taken to a room with twin beds, I'd requested a double bed. After discussion with manager eventually given the room I'd booked but again had to wait while housekeeping serviced it. Air con was broken and couldn't be turned off. Robust exchange of views in the bar in the evening when told I must pay for drinks rather than sign and pay on checkout despite signing for room service earlier. Generally the hotel is good, the rooms are big and the bed was comfortable but they need to get the little details right and understand the guest comes first. We stayed three nights.
Respuesta de S Pal, el 7 may. 2016
Dear Kevin, Thank you for taking out your valuable time to give us feedback. Your concerns have been noted and immediate action being initiated to rectify the same. We apologize for the inconvenience and do hope this visit does not deter you from future visits to our hotel. Wishing you safe travels.

10/10 Excelente

Apares, New Jersey, USA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Enjoyed our stay during vacation in Jaipur and the interaction with the staff was very good
Respuesta de At Vesta, el 4 mar. 2016
Dear Apares, Thank you for taking out your valuable time to give us constructive feedback. Your concerns regarding Wifi are being looked into with urgency and you can be well assured this will be rectified immediately. We thank you for your positive comments regarding service, cleanliness, staff and location. We look forward to seeing you again soon. Wishing you safe travels.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Joka ilta häät
Hyvä sijainti. Hotellia vastapäätä "hääkenttä" jossa oli mukava seurata huoneesta intialaisia hääseremoonioita.
Respuesta de S Pal, el 7 may. 2016
Dear Sir, Thank you for the wonderful review. We are glad you enjoyed your stay with us and look forward to seeing you again soon. Wishing you safe travels.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de S Pal, el 16 abr. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excelente

Nazia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de S Pal, el 16 abr. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excelente

Santosh, United Kingdom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A Fantastic Hotel with great amenities
Home away from Home is the simplest way to describe our stay at Vesta Maurya Palace in Jaipur. Every person and member of staff was keen to help us make our stay enjoyable. The experience from check in to check out was excellent. The room service when required and quality of food and the pricing was spot on and very comparable. It has been more than a month since our visit to Jaipur and I still distinctly remember the names of every person who served us during our stay in Vesta Maurya. Mr. Umrao in charge of house keeping was excellent, and never gave us any chance to complain. My elderly parents were catered to at the table when we went down for the buffet by Mr. Rakesh and team. The entire stay was pleasurable all staff were very professional. The demeanor of the staff is what made Vesta Maurya even more special. Overall our trip to Jaipur was very memorable and the stay at Vesta Maurya Palace was one of the many highlights.
Respuesta de S Pal, el 7 may. 2016
Dear Santosh, Thank you for the wonderful review! Your kind words of appreciation have been shared with all our colleagues at the hotel who are even more motivated towards providing the highest levels of service quality. We are glad you enjoyed your stay with us and look forward to seeing you again soon. Wishing you safe travels.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place would definitely stay again
Great location and facilities
Respuesta de S Pal, el 16 abr. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Malo

AJ, India

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Simply Disappointing
In Any 3 Star or 4 Star Category - Do you have to request everyday to turn on the Hot water lol :) we were facing this everyday , No SPA , No Gym , No proper facilities which a 3 star or 4 star category should have ... Staff is excellent but i don't think they have been given that liberty to make this place better for people staying... Every single day they have a conference & this makes life difficult for people staying in the hotel... Lift is only 1 for the guests , Restaurant is full in the mornings during breakfast... This is my view during my 10 day stay your view might be different but must say staff is good...
Respuesta de At Vesta, el 4 mar. 2016
Dear Sir, We are sorry we could not meet your expectations. To clarify, we offer 24 hours hot and cold water. Our hotel does not have a gymnasium or spa however we do offer all our guests to use the gymnasium at our sister hotel Vesta International which is located 10 minutes away. We have a swimming pool on the roof top with amazing views of Jaipur city. Being a corporate hotel and well located in the city, we offer various MICE opportunities and are well recognized among the corporate clientelle of the city. This said, all our banqueting and conference facilities are in the basement, lobby level and the first floor. Our rooms only start from the second floor hence we are able to maintain guest privacy and a quiet environment for all in house guests. We thank you for your positive comments regarding staff. We look forward to seeing you again soon. Wishing you safe travels.

4/10 Malo

sharath, hyderabad

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
bad hotel
One of the worst hotel I have ever been,so much of disturbance. No clarity in what they say and what they do.....
Respuesta de S Pal, el 2 may. 2015
Dear Sir, Thank you for taking out your valuable time to give us feedback. We are sorry to hear you did not enjoy your stay with us. We do hope this particular visit does not deter you from future visits to our hotel and hope to see you soon. Best regards.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
stay at jaipur
We were forced to pay INR 3,000 for mandatory joining the new year eve in the hotel otherwise hotel staff asked us not to check into the Hotel. The food was miserable.
Respuesta de S Pal, el 2 may. 2015
Dear Sir, Thank you for taking out your valuable time to give us feedback. To clarify, the New Years Eve supplement is compulsory and this would have been intimated to you when booking the hotel for 31st December. Kindly check your booking voucher for more details. This is also the case with most star hotels in the city. Your comments regarding the food have been noted and action taken to rectify the same. We do hope this particular visit does not deter you from future visits to our hotel. Best regards.

8/10 Bueno

Manoj, California

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent place to stay in Jaipur
Excellent paintings in reception hall, nice/clean rooms. Everything was perfect except the toilet flushing was not functioning well. Just outside the hotel area was not great but very close to M I Road, nice street for a walk.
Respuesta de S Pal, el 2 may. 2015
Dear Sir, Thank you for the wonderful review. We are glad that you enjoyed your stay with us and look forward to seeing you again soon. Best regards.

6/10 Aceptable

businessman, thanawala

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Clean n nice hotel good value for money
Pleasant Stay n breakfast is good really appreciating the service
Respuesta de Aditya Moitra, el 12 mar. 2015
Dear Sir, Thank you for the wonderful review. We are glad that you enjoyed your stay with us and look forward to seeing you again soon. Best regards.

6/10 Aceptable

Markus, München

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Wechselnde Eindrücke
Ich bin spät Abends angereist und als ich mich an der Rezeption angekündigt habe herrschte erst mal etwas Verwirrung, da meine Buchung anscheinend untergegangen ist. Man sollte vielleicht noch anmerken, dass das Hotel an dem Abend durch eine indische Hochzeit komplett ausgebucht war. In jedem Fall habe ich in der ersten Nacht nach länger Wartezeit ein schmutziges Zimmer bekommen. Als ich mich dann am nächsten Tag beschwert habe hat man sich jedoch sofort dem Thema angenommen und ich habe sofort ein neues und sauberes Zimmer bekommen. Am Ende war dann doch noch alles gut ;)
Respuesta de At Vesta, el 4 mar. 2016
Dear Sir, Thank you for the review. We are glad you enjoyed your stay with us and look forward to seeing you again soon. Wishing you safe travels.

8/10 Bueno

baba, india

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de At Vesta, el 10 feb. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bueno

baba, india

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de At Vesta, el 10 feb. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Respuesta de At Vesta, el 10 feb. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal
Nice hotel..near the pink city..
Had a pleasant stay there..the rooms are quite old...which have gone through an attempt to renovate.. the a/c never got around to cool the room to below 25, but for that was ok...the hotel also allowed us to do a late check out which helped us very much with our return schedule.
Respuesta de At Vesta, el 10 feb. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Aceptable

saurabh, delhi

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Overall good
Overall good
Respuesta de S Pal, el 16 abr. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice hotel with good location
Over all very good experience. Rooms are good and quite comfortable.
Respuesta de At Vesta, el 10 feb. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Malo

Phil

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Old bed sheets no complimentary Internet
Bed sheets were old, stained and at least not ironed possibly not washed but hard to imagine that would be possible on request they were immediately changed interned is advertised as being complimentary but it is chargeable when I paid it did not work, money was refunded but required a little convincing. When I ordered a taxi they tried to place a different one who came a few minutes early to pick me up and three times the price I actually paid. I would not stay there again although there is no reason for serious complaints
Respuesta de S Pal, el 7 may. 2016
Thank you for staying with us. We appreciate your valuable feedback!

10/10 Excelente

anke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
super service
super nett und top service, große Hilfsbereitschaft, super preisleistung. Unser bestes Hotel in Indien
Respuesta de Online, el 10 feb. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bueno

Radhakrishna, Bangalore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Vesta Mourya Palace, Jaipur
Hotel is excellent, Staff are professional and courteous . Location is fair, Soriundings and fronatge do not give a best first impression. Otherwise it was a memorable stay.
Respuesta de S Pal, el 16 abr. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!