We arrived about 6PM after a long day of travel. There were locked gates to most the streets that accessed the neighborhood and when we finally found an access street - the gate to the property was closed and there was a big dog sitting inside the gate. We felt extraordinarily "unsafe" especially because we had two teenage kids. We wondered how we would feel the next morning when we wanted to be up and about to enjoy the day. We had the taxi service reverse route and take us back to a more comfortable location. While we (I suspect) forfeited the pre-paid booking and paid a lot for an emergent location, I suppose that's the price we pay for believing what might be (presented as) a decent place turns out not to be so. I've travelled extensively, and this is the first time ever I have felt so wary about such a booking. We're sorry to the facility managers but that's how we honestly feel and wish it was different but alas is not the case. We cannot truly address the issues of condition, cleanliness, or comfort but the review requires and entry so please ignore those ratings.