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Opiniones de Burj Al Arab Jumeirah

5 out of 5
Burj Al Arab Jumeirah
Jumeirah Beach Road, Dubai

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 719 de 850 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 72 de 850 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 31 de 850 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 850 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 850 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.6/10

Servicios

9.6/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JEANNETTEH

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El mejor!!!
Maravilloso, el mejor sin duda, le gana al Ritz de Paris, al Wynn de las Vegas.... pero fácil!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Alyaa, el 8 ene. 2024
Dear El Mejor,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Leading Quality Burj Al Arab

10/10 Excelente

andres

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Maravilloso
Se hospedó 2 noches en octubre de 2023
Respuesta de Alyaa Al Bishr, el 26 oct. 2023
Dear Andres,Warm Greetings from Iconic Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Leading Quality Burj Al Arab

10/10 Excelente

ALVARO GABRIEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel se lleva un 10 en todas las áreas, atención 24hrs desde whatsapp y por demás medios, atención y comodidades todo el tiempo y solo lo mejor.
Se hospedó 3 noches en agosto de 2023
Respuesta de Alyaa Al Bishr, el 30 ago. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excelente

Diego alberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy bien
Se hospedó 3 noches en agosto de 2023
Respuesta de Maryam Al Fardan, el 16 ago. 2023
Dear Diego Alberto,Thank you for taking the time to leave a review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Burj Al Arab Jumeirah! All The Best,Maryam Al FardanLeading Quality Manager

10/10 Excelente

daniela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Espectacular
Se hospedó 3 noches en julio de 2023
Respuesta de Alyaa Al Bishr, el 19 jul. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excelente

Juan Manuel

Se hospedó 2 noches en noviembre de 2022
Respuesta de Alyaa Al Bishr, Leading quality, Burj Al Arab, el 28 nov. 2022
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.

10/10 Excelente

Spencer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente estancia, lo mejor
Se hospedó 1 noche en octubre de 2022
Respuesta de Pansy, el 28 oct. 2022
Thank you for the amazing feedback and looking forward to hosting you again soon.regards

10/10 Excelente

Martha

Se hospedó 2 noches en septiembre de 2022
Respuesta de Alyaa, el 11 jul. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excelente

jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Definitivamente el mejor hotel del mundo😍
Se hospedó 3 noches en agosto de 2022
Respuesta de Alyaa Al Bishr, el 30 ago. 2022
Thank you

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en diciembre de 2019
Respuesta de Tristan, el 26 ene. 2020
Dear Guest, Thank you for staying with us and for sharing your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards, Tristan Delmas, Hotel Manager, Burj Al Arab

10/10 Excelente

Guillermo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente hotel solo el precio de los alimentos es excesivo y la calidad no es tan buena.
Se hospedó 2 noches en octubre de 2019
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab, el 14 oct. 2019
Dear Guillermo, Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated.I have duly noted your feedback on the pricing structure in our restaurants. We greatly appreciate your constructive comments and rest assured that it will be reviewed by the relevant department as we constantly look for ways to better fulfill our guests’ expectations. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards,

10/10 Excelente

Pedro José

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab, el 16 sept. 2019
Dear Guest, Thank you for staying with us and for sharing your wonderful review. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards,

6/10 Aceptable

Jorge

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en julio de 2019
Respuesta de Tristan Delmas Hotel Manager, el 18 ago. 2019
Dear Mr. Jorge, Thank you for staying with us and for sharing your experience. We appreciate your patronage; hence were disappointed to read that your recent experience was not up to your expectations. We have reached out to you to understand our shortcomings and bring you a better experience on your next visit. Thank you again and we look forward to hearing from you. Kind regards,

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es lo mejor del mundo y esta muy bien calificado como 7 estrellas todo todo es excelente desde sus instalaciones servicios y su personal muy amable y te atienden como a un rey
Se hospedó 3 noches en julio de 2019
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab, el 4 ago. 2019
Dear Guest, Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
The best hotel , and I am being worldwide . The arquitectur is a pleasure to the eyes
Se hospedó 1 noche en julio de 2019
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab, el 31 jul. 2019
Dear Guest, Thank you for staying with us and for sharing your wonderful review. We are delighted to read that you enjoyed the iconic architecture. Your kind words are highly appreciated. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards,

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No puedo con lo irreal de este lugar!! Es hermoso,las habitaciones increíbles y siempre perfectas y lo más importante, el personal es una MARAVILLA!! en especial ALDRIAN 🔝🔝 es lo máximo , servicial y siempre preocupados por nosotras
Se hospedó 4 noches en junio de 2019
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab, el 30 jun. 2019
Dear Guest, Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards,

10/10 Excelente

Dolores

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es espectacular! Los desayunos muy buenos y las habitaciones fantásticas!
Se hospedó 6 noches en mayo de 2019
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab, el 11 jun. 2019
Dear Dolores, Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno Amable Nos sacaron muchas fotos Fue una de las mejores experiencias
Se hospedó 1 noche en mayo de 2019
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab, el 11 jun. 2019
Dear Guest, Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2018
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab , el 27 nov. 2018
Dear Guest, It was a pleasure to welcome you to Burj Al Arab and we thank you for your rating. We look forward to welcoming you back for another delightful stay. Kind regards,

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estancia Feliz
Fue una experiencia fantástica y digna de repetir tanto por la calidad de servicio como la calidad de las personas que atienden den en este hotel y ello es válido tanto para el manager como para el último aseador.
Se hospedó 4 noches en noviembre de 2018
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab , el 27 nov. 2018
Dear Juan, It was our pleasure to welcome you to Burj Al Arab and we thank you for your rating. I am delighted to note from your review that you enjoyed a fantastic holiday with us and were impressed by the attentive service of our colleagues. We look forward to welcoming you back in future. Kind regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2018
Respuesta de Tristan Delmas, Hotel Manager, Burj Al Arab , el 27 nov. 2018
Dear Guest, It was a pleasure to welcome you to Burj Al Arab and we thank you for your rating. We look forward to welcoming you back in future. Kind regards,

10/10 Excelente

Guadalupe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
increíble. un super hotel. la suite lindisima y super amplia. el mayordomo de nuestro piso muy atento. la comida en el restaurante francés y el arabe muy rica. también en el restaurante donde esta el acuario. la playa privada es un sueño y el agua del mar caliente.solo la sala de la suite ya se nota un poco viejita ya tiene 20 años.
Se hospedó 1 noche en mayo de 2018
Respuesta de BAA, el 19 jun. 2018
Dear Guest, We are happy that you liked the service and the facilities at the hotel to include the food offerings. We have noted your comment on the suite and will for sure look into this. We do hope we will have another opportunity to welcome you back. Kind regards, Scott Murray Hotel Manager Burj Al Arab

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El mejor hotel que he conocido
Excelente hotel todos se esfuerzan en atenderte y todo de máxima calidad. Solo tuve un problema con un cargo extra que espero se resuelva pronto
Respuesta de BAA, el 5 abr. 2018
Dear Guest, Thank you for taking the time to share your review following your stay with us. We do hope we will have another opportunity to welcome you back in the near future. Kind regards, Margaret Paul General Manager Burj Al Arab

10/10 Excelente

Alfonso, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estancia Increíble
Algo realmente fuera de serie, increíble. Realmente un hotel superior a cualquiera con un servicio increíble donde todos se preocupan por el servicio.
Se hospedó 5 noches en marzo de 2018
Respuesta de BAA, el 22 mar. 2018
Dear Guest, We are happy that your stay with us was an exceptional one and that you liked the service and facility. We certainly do look forward to welcoming you back in the near future. Kind regards. Margaret Paul General Manager Burj Al Arab

10/10 Excelente

Maurizio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2017
Dear Guest, Thank you for taking the time to rate us following your stay with us. We are happy to note that you enjoyed your stay and we do hope to welcome you back to Burj Al Arab in the not too distant future. Kind regards, Margaret Paul General Manager Burj Al Arab

10/10 Excelente

Marcela A, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo Espectacular!
El mejor hotel en el que he estado!Todo increíble

10/10 Excelente

bruno, lima,peru

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
lo mejor de lo mejor
excelente

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel de lujo.
Hotel muy bien cuidado. Parece nuevo. Excelente servicio. Restaurantes de primera calidad.

10/10 Excelente

Jorge, Merida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un hotel incomparable
Es un hotel espectacular!!!

10/10 Excelente

Horacio, L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Esta excelente y de verdad fuera de lo ordinario
Muy satisfecho y feliz sobre todo la amabilidad de todo el personal que te recibe y atiende durante y después de tu estancia, es algo extraordinario

10/10 Excelente

geovany, medellin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
lo mejor de lo mejor
Gracias

10/10 Excelente

Abraham y Aurora, Mexico D.F.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Hotel y servicio de primera
Muy bonitas suites de 2 niveles, gran baño con hermoso jacuzzi, controles inteligentes en toda la suite, amenidades de muy buena marca, entrada sin costo al WaterPark Wild Wadi, muy buen servicio, elegante hotel.

10/10 Excelente

Carlos N, Ecuador

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent!!
The best rooms! The best service!

10/10 Excelente

Sonia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bastante lujo
Fue muy agradable la estancia pues nos trasladaban en Boogies a 4 hoteles , en lanchas , el personal muy amable fue una gran experiencia Totalmente recomendado

10/10 Excelente

German

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

FSZL, BOGOTA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best one
Actually the best hotel I have been. Big and cozy room. Perfect service, nice staff

10/10 Excelente

JAVIER SERRANO, ESPAÑA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
HABITACIONES IMPRESIONANTES -LEJOS DE DUBAI
LEJOS DE DUBAI CIUDAD Y EN ZONA DE PLAYA APARTADO DE TODO UN MAGNIFICO SITIO ,CON UN ESPECTACULAR SERVICIO , Y FANTASTICA ESTANCIA , NO SE PIERDA EL RESTAURANTE BAJO EL MAR , LA TERRAZA EN PISCINA Y EL GYM. ES EL MEJOR HOTEL DEL MUNDO QUE HE ESTADO , Y VALE LA PENA CONOCER DUBAI POR ESTE ESPACIO MAGNIFICO , EL DEFECTO ES QUE ESTA LEJOS DE LA CIUDAD APARTADO DE TODO Y JUNTO A UNA AUTOPISTA EL SERVICIO DE PLAYA TAMBIEN ES EXCELENTE

10/10 Excelente

remy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are incredible. It has been the best hotel i have stayed at.
Se hospedó 1 noche en marzo de 2024
Respuesta de Alyaa Al Bishr, el 25 mar. 2024
Dear Remy,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

6/10 Aceptable

Christopher

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Nice building but the valet staff is incredibly unprofessional. I couldn’t believe they were cursing, yelling at taxi drivers and paying little attention to guests . I felt like I was at extended stay near south beach. Also- check in is slow. Really slow. It took us 30 mins just to check in. This is supposed to be a luxury hotel. Average 3 stars.
Se hospedó 1 noche en febrero de 2024
Respuesta de Alyaa Al Bishr, el 6 mar. 2024
Dear Christopher,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excelente

MARK, Cantley

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Phenomenal experience beyond our expectations. Thanks to all Burj al Arab Team for making it happen. Keep up the great work
Se hospedó 3 noches en marzo de 2024
Respuesta de Alyaa Al Bishr, el 11 mar. 2024
Dear Mark,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

10/10 Excelente

Ju Yeon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hospitality was very good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Alyaa Al Bishr, el 5 mar. 2024
Dear Ju Yeon,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj AL Arab

10/10 Excelente

JUN, cerritos

Se hospedó 2 noches en febrero de 2024
Respuesta de Alyaa Al Bishr, el 25 mar. 2024
Dear Jun,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab

10/10 Excelente

dhaniany

Se hospedó 2 noches en marzo de 2024
Respuesta de Alyaa Al Bishr, el 25 mar. 2024
Dear Dhaniany,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

8/10 Bueno

Alexander, Houston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unique location. Being by the water away from the city center is a plus for holiday. Excellent facilities. Outstanding staff/service. Decor is very “Las Vegas” glitzy and may seem less than elegant to some. Apparently they don’t double check work of housekeeping prior to releasing room. We found a nail file behind the door in the second bathroom. Some furnishings are a bit worn (dusting lampshades daily likely leads them to be off kilter). Some room lights didn’t dim properly like the others indicating bulb replacement was needed but had not been noted. So outstanding in many ways but not absolute perfection as a standard. Some delays for services.
Se hospedó 2 noches en febrero de 2024
Respuesta de Alyaa Al Bishr, el 27 feb. 2024
Dear Alexander,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excelente

Valentina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel worth every star. Staff is incredibly helpful, with every language spoken that could be imagined, diversity in very much appreciated. We had family visiting and process was smooth and straightforward. Floor concierge went above and beyond to assure we had everything needed and felt comfortable, with response time within minutes. Breakfast was delicious. We certainly will come back.
Se hospedó 2 noches en enero de 2024
Respuesta de Alyaa, el 9 feb. 2024
Dear Valentina, Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excelente

Alexander

Se hospedó 2 noches en febrero de 2024
Respuesta de Alyaa Al Bishr, el 21 mar. 2024
Dear Alexander,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality manager Burj Al Arab

6/10 Aceptable

Larisa

Viaje en pareja
Le gustó: Limpieza y servicios
Very comfortable furniture, well designed, variety of restaurants, gold cappuccino. Service at check in was terrible. Varvara was rude and ignorant. We asked for a quiet room away from elevator numerous times, but she was arguing with us trying to assure that there is no noise from elevator. She put us into a room by elevator that we had to change later.
Se hospedó 2 noches en enero de 2024
Respuesta de Alyaa, el 5 feb. 2024
Dear Larisa,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

4/10 Malo

Adam

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal
Sorry to say that this hotel has gone backwards over the last 5 years. The breakfast restaurant was awful, cramped and dirty. Service was average at best. Definitely not the place for families. Only one lift working at peak time for breakfast. English language levels were poor overall. Whole place is crying for a revamp. I hope one day it’ll improve as it’s an iconic venue. Won’t be back for a very long time
Se hospedó 1 noche en febrero de 2024
Respuesta de Alyaa, el 5 feb. 2024
Dear Adam,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality Burj Al Arab

10/10 Excelente

annalisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Alyaa, el 26 ene. 2024
Dear Guest,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

10/10 Excelente

Jose, Lawrenceville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So beautiful but the alcohol drinks are so expensive 80 us$ for a glass of champagne 50 to 60 for a Martini
Se hospedó 2 noches en enero de 2024
Respuesta de Alyaa, el 23 ene. 2024
Dear Jose,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab