Servicio de la propiedad

Opiniones de Super 8 by Wyndham Three Rivers

2 out of 5
Super 8 by Wyndham Three Rivers
689 Super 8 Way, Three Rivers, MI

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 199 de 623 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 254 de 623 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 88 de 623 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 623 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 623 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

6.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Frank

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good Quality for the price. Meijers across the road was a healthy food option. The location slightly back from the highway is quieter then expected.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Frank,We are delighted to hear that you found value in your stay with us and appreciated our convenient location near Meijer. It's wonderful that you enjoyed the tranquil atmosphere slightly removed from the highway. We hope this contributed to a peaceful and restful experience during your time with us.

4/10 Malo

Staci

Viaje familiar con niños
Very basic. Not a great breakfast variety. The pool seemed very cloudy. When we asked for more pool towels he said he’d bring some in and never did so we had to go back up to our room completely soaked. Very small bathrooms…..if you’re looking for cheap. This is it.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Hello Staci,We apologize for any inconvenience you experienced during your stay with us. We appreciate your feedback and will share it with our team to improve our services. Guest satisfaction is our top priority, and we strive to make each stay enjoyable for all our guests. Thank you for bringing these issues to our attention.

8/10 Bueno

ed

Le gustó: Limpieza y servicio y personal
Just what you need for a short stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello ed,We're pleased to hear that our hotel met your needs for a short stay. Your comfort and satisfaction are important to us, and we strive to provide a pleasant experience for all our guests. If you have any further feedback or suggestions, please feel free to share them with us.

10/10 Excelente

Scott

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Scott,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another enjoyable experience.

6/10 Aceptable

Sonia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wanted to enjoy the continental breakfast, but it spelled like Marijuana. The vents must suck in the smell. I will not be staying again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 21 feb. 2024
Hello Sonia, We appreciate your feedback regarding the breakfast experience and apologize for any inconvenience caused. Our team is dedicated to maintaining high standards of cleanliness in all areas of the hotel. Your comments will be shared with the relevant departments for review and improvement. Thank you for bringing this to our attention.

2/10 Terrible

Robert

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We’re denied a room
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 feb. 2024
Hello Robert, We apologize for any inconvenience you experienced with your room reservation. Your feedback is valuable, and we encourage you to reach out to our management team directly to address this issue further. We hope you will give us another opportunity to provide you with a better experience in the future.

8/10 Bueno

Lisa

Se hospedó 5 noches en enero de 2024
Respuesta de Manager, el 17 ene. 2024
Hello Lisa, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Tania

It wasnt the hotels fault that my mom fell. But was very disappointed that workers just stared at us and didnt bother to ask if we needed help or anything
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 13 ene. 2024
Hello Tania, Thank you for sharing your experience with us. While we understand that accidents can occur, we apologize for any inconvenience you may have faced. We appreciate your feedback regarding the lack of assistance and will address this with our team to ensure a better response in the future. Your satisfaction is important to us, and we strive to provide excellent service to all our guests.

6/10 Aceptable

Desiree

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 9 ene. 2024
Hello Desiree,We appreciate your recent stay with us and value your feedback. If there is anything specific you would like to share about your experience, please don’t hesitate to reach out directly to our hotel. We believe in continuously improving and would welcome any opportunity to address any concerns you may have had. We hope to welcome you back in the future for a better stay.

2/10 Terrible

Albert

Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 23 ene. 2024
Hello Albert, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to reach out to us directly so that we can address any specific issues you may have encountered. We value your feedback and want to ensure that we provide the best possible service to our guests.

10/10 Excelente

Audrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello Audrey,We greatly appreciate your perfect rating of 10/10! It was our utmost pleasure to have you as our guest. Should you have any further comments or suggestions, we encourage you to reach out to us directly so that we may continue to improve our services. We look forward to welcoming you back soon.

4/10 Malo

Desiree

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 27 ene. 2024
Hello Desiree, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and we appreciate you bringing these concerns to our attention. We invite you to contact our management team directly to further discuss your experience and find a satisfactory resolution.

6/10 Aceptable

Desiree

Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 2 ene. 2024
Hello Desiree, We're sorry to hear you didn't have a completely satisfactory experience during your stay. We encourage you to reach out to our hotel directly with any specific feedback so that we can address any issues you may have encountered. We strive to provide excellent service to all our guests and appreciate the opportunity to make improvements.

4/10 Malo

Desiree

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It had a pool, and breakfast
Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello Desiree, We appreciate your feedback and are glad to hear that you enjoyed the amenities, including the pool and breakfast, during your stay. We strive to provide a pleasant experience for all our guests. Thank you for choosing our hotel and we hope to welcome you back in the future.

6/10 Aceptable

Desiree

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios
It could have been cleaner for the price you have to pay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 28 dic. 2023
Hello Desiree, Thank you for sharing your feedback regarding the cleanliness during your recent stay. We apologize if it did not meet your expectations. We appreciate your input as it helps us improve our services for future guests.

8/10 Bueno

Kenneth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 23 dic. 2023
Hello Kenneth,Thank you for choosing our hotel for your stay! We hope you had a great experience and enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future. Safe travels!

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place and location
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Charles,Thank you for your feedback on our hotel's location. We're glad to hear that you found it to be pleasant. We appreciate your kind words and hope to welcome you back in the future for another great stay!

10/10 Excelente

Sherry

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 9 dic. 2023
Hello Sherry,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

2/10 Terrible

Daniel

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Reserved the Jacuzzi suite, first room the TV was broken. They moved us to a second room,the Jacuzzi was broken Awful!! Was supposed to have a Jacuzzi suite with a television. We did not get what we paid for
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 14 nov. 2023
Hello Daniel, We apologize for any inconvenience you experienced during your stay. Our team aims to provide all guests with a comfortable experience. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 14 nov. 2023
Hello Monica,Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. If you ever find yourself in the area again, we would be delighted to welcome you back.

10/10 Excelente

Margaret

Viaje en pareja
Le gustó: Servicios
The room was clean an it was quite loved it.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 16 nov. 2023
Hello Margaret,Thank you for sharing your positive feedback about our clean and quiet room. We're glad to hear that you loved it. We appreciate your review and hope to welcome you back in the future.

6/10 Aceptable

Norma

Viaje familiar
No le gustó: Servicio y personal
It's okay
It was adequate. Felt safe. Room felt clean, but they did not service our room on our two night stay. No new linens or emptied waste baskets. It was quiet; no noise from other rooms.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello Norma,Thank you for choosing our hotel for your recent stay. We're glad to hear that you felt safe and found the room to be clean. We apologize for the oversight regarding the lack of room service during your stay. Your feedback is valuable and will be shared with our team for improvements. We're happy to know that you enjoyed a quiet stay without any disturbances. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excelente

mike

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
EASY TO FIND
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello mike,Thank you for choosing our hotel and for taking the time to leave a review. We're glad to hear that you found our location easily accessible. We hope you had a pleasant stay and look forward to welcoming you back in the future.

4/10 Malo

Tim

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 26 oct. 2023
Hello Tim,Thank you for your positive rating! We're thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future.

8/10 Bueno

Glen

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Hello Glen,Thank you for your feedback! We appreciate your positive rating and we're glad you had a great experience at our hotel.

6/10 Aceptable

francis

Le gustó: Servicio y personal y condiciones de la propiedad
room was really nice.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 19 oct. 2023
Hello francis, Thank you for your kind words! We're delighted to hear that you enjoyed our room. We look forward to welcoming you back soon.

10/10 Excelente

Todd

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 18 oct. 2023
Hello Todd,Thank you for the excellent rating! We are thrilled to hear that you had a truly exceptional experience at our hotel. We strive to provide exceptional service to all our guests and look forward to welcoming you back soon!

10/10 Excelente

Edward, Grosse Ile

Viaje en pareja
Le gustó: Servicio y personal
The rooms need upgrading. The breakfast did not offer much.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 18 oct. 2023
Hello Edward,Thank you for your feedback. We appreciate your suggestions and will take them into consideration for future improvements. We apologize for any inconvenience caused during your stay.

10/10 Excelente

Michael

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 18 oct. 2023
Hello Michael,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back again soon.

6/10 Aceptable

Valerie

Viaje en pareja
I didn’t like green water in a swimming pool
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 11 oct. 2023
Hello Valerie, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our pool. Please do come see us again.

2/10 Terrible

ernest

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the room smelled. when we got there the refrigerator wasn't working I told me to make sure it was plugged and turned on during the night people were smoking dope and it was spreed the the hall way.also during the twice the front of heater fell off . and everything in bathroom was broke
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 10 oct. 2023
Hello ernest ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Aceptable

Sandra

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff were very friendly and helpful. But cleaning was not up to par. There was a vap pipe and tissue/trash right next to the bed on the floor. Sink was dripping constantly. Blanket had stains on it.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 10 oct. 2023
Hello Sandra ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terrible

Kevin

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wouldn't go back if i was paid to stay there.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 3 oct. 2023
Hello Kevin ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice clean place with very nice room. Only problem was plumbing......extremely slow drains in tub & bathroom sink & commode.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 30 sept. 2023
Hello William ,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 Aceptable

Emily

Viaje en grupo, Viaje familiar
Extremely small bathroom, walls and doors were dirty. The area around the toilet was brown and dirty. Had to wait at the front desk for 5 minutes until the attendant came in from smoking a cigarette outside to help me. No extra pillows available, bedspread was covered in stains and questionable spots, pull out sofa bars had no bedding, carpet throughout the building was stained and there was an unpleasant odor in the hallways and outside the property.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Emily ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excelente

Steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 23 sept. 2023
Hello Steven,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excelente

Robert

Se hospedó 4 noches en septiembre de 2023
Respuesta de Manager, el 23 sept. 2023
Hello Robert,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Aceptable

Sandra

Se hospedó 11 noches en septiembre de 2023
Respuesta de Manager, el 20 sept. 2023
Hello Sandra,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Bueno

Traci

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Late night check in worked for us.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 19 sept. 2023
Hi Traci,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excelente

Katie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 13 sept. 2023
Hello Katie,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Randall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was good
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 10 sept. 2023
Hello Randall,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Bueno

Timothy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 26 ago. 2023
Hello Timothy,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Bueno

helene

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 25 ago. 2023
Hello helene,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Shawn

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just Bad
First off, the place was very run down. The carpets were all worn and dirty. All the metal in the building (faucets, door frames, etc.) was tarnished and rusty. Our biggest complaint though is about the included breakfast. It was extremely disappointing. There was nothing in the refrigerator besides a gallon of milk. There was 1 waffle maker, bread to make toast, and cereal, that was it.... No meat, no eggs, no yogurt, no fruit. Nothing you'd normally expect from a hotel breakfast. We ended up having to go out for breakfast which made us late and added extra cost. I will never stay at a Super 8 again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 21 ago. 2023
Hello Shawn, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fun
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 19 ago. 2023
Hello Samantha,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excelente

Feliks

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
decent continental breakfast. With make your own waffles.
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 16 ago. 2023
Hi Feliks,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Bueno

Suzanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant
The stay was pleasant but we had to have the front desk admit us to the pool area. Why didn’t our cards work?
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 4 ago. 2023
Hello Suzanne,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our area and front desk. We hope you will return so that we can provide you an even superior experience.

10/10 Excelente

Robert, CLEVELAND HEIGHTS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was what I paid for. Clean accommodations. Clean shower, bed, etc.
Se hospedó 3 noches en julio de 2023
Respuesta de Manager, el 3 ago. 2023
Hi Robert,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 1 ago. 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Aceptable

Daniel

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Bathrooms were toooo SMALL for people that have big body structure. And the Drain in the Tub was very slow when taking a shower.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 25 jul. 2023
Hello Daniel, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our shower and your comments about our tub. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.