Thank you for taking a moment to share your experience. We regret for the experience you had during your stay, we would request you to please share the specific reason, due to which you had such experience, so that we can improve our services for future. Thank you once again for your feedback.

Thank you for taking a moment to share your experience. I am happy to hear you found the Doubletree by Hilton Kamloops to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Dear Candace,Thank you so much for your review. Please be assured that we are and will continue to improve our services and staff performance to make sure that all of our guests are being offered the best experience possible. Nonetheless, we are sorry to know that we did not meet your expectations during your recent stay at our hotel. Please do not hesitate to give us your suggestions on how we can enhance your experience ultimately. We hope to have another chance to welcome you back to our hotel in the near future.Best regardsGuest Service Manager

Dear Azita,We deeply regret to hear that your recent experience did not reflect the high standards we strive to maintain.Regarding our pool and hot tub, we close these outdoor amenities during the colder months for our guests' safety and comfort, as the temperatures are not conducive to their use. We aim to communicate these seasonal changes clearly and apologize for any misunderstanding.We recognize the importance of reliable internet service and are concerned that you encountered issues. Please rest assured, we are investigating this matter to prevent future disruptions.Your comments about our staff’s courtesy are particularly troubling. We take pride in offering professional and respectful service and are immediately addressing this with our team to ensure that all guests feel valued and welcomed.We appreciate your patronage and seek to restore your trust in us. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back under improved conditions.Best regardsGuest Service Manager

Thank you for your feedback regarding the limited parking availability. We understand this can be frustrating, and we apologize for any inconvenience it caused during your stay. We are always looking for ways to improve the guest experience, and your feedback is valuable to us. We will be sure to take this into consideration as we explore potential solutions.

Dear Sabita,Thank you so much for your feedback. Please be assured that your feedback is a valuable contribution to our process of identifying areas of improvement. Firstly, we would like to apologize for the room temperature being too hot during your stay. Our hotel, unfortunately, have a central heating/cooling system; hence, changing individual room temperature can be difficult. On top of that, the unpredicted spring weather in Kamloops (it could be too cold in the morning or very warm) makes it challenging for us to determine if we should switch to the cooling mode at the moment. But because of this reason, we do provide our guests with alternatives like fan upon request. Nonetheless, we would like to thank you for staying with us and for your feedback once again. We hope for your understanding and a second chance to welcome you back to our hotel during the beautiful summer time and provide you with better services and experiences.Best regardsGuest Service Manager

Dear Lee,Thank you so much for your review! Your feedback is extremely valuable to us as it helps us identify areas of improvement in order to enhance guest services and staff performance. We are glad to hear you have a positive interaction with our staff and that you enjoy the room cleanliness. On the other hand, we understand that the bar being closed at 9PM can cost some inconvenience, especially when you want to sit back and enjoy some drink during the weekend. However, we unfortunately do not have any control over the restaurant operation hours since we are under separate ownership. As for the breakfast, we notice that the rate you booked with Expedia was breakfast excluded. Please feel free to book next time with the breakfast rate to enjoy our delicious breakfast.I hope this helps and hope that we will have a chance to welcome you back to our hotel and provide you with better experience! Once again, thank you for staying with us and please feel free to reach out to us if you have any further questions or requests!Best regards,Guest service manager

We're glad to hear you enjoyed your stay with us! Those warm cookies are a bit of a signature at DoubleTree by Hilton, aren't they? They definitely hit the spot after a long drive.Is there anything else we could have done to make your stay even better? We appreciate your feedback!

Dear Kirstina,Thank you for your kind review. We are so glad to know that you enjoyed your stay with us. Nonetheless, please rest assured that we are and will continue to enhance our service and staff performance in order to be able to offer you a comfortable stay every time. Please feel free to let us know if you have any suggestions on how we can make your experience at our property more enjoyable. On the other hand, we look forward to welcoming you back to our hotel and provide you with better services in the near future.Best regards,Guest service manager

Dear Ana,Thank you so much for your kind reviews. We are so glad to know that you enjoyed your stay with us. Please rest assured that your feedback means significantly to us as it encourages us to continue to improve our services and staff performance. Nonetheless, please do not hesitate to voice your opinions or suggestions on how we can make your experience more enjoyable. Once again, we thank you for staying with us and your feedback. Hopefully, we have an opportunity to welcome you back to our hotel in the near future. Best regardsGuest service manager

Dear Steve,Thank you for your kind review. We would like you to know that your feedback matters to us significantly as it helps us to identify areas of improvement. We are so glad to know that you enjoy your experience at our hotel. Nonetheless, please be assured that we are and will continue to enhance our service quality and staff performance in order to provide you with better experience every time.On the other hand, please feel free to let us know if you have any suggestions on how we can make your stay more enjoyable! But other than that, we look forward to another opportunity to welcome you back to our hotel in the future.Best regardsGuest service manager

Dear guest,Thank you so much for choosing to stay with us and for your kind review. Your feedback is very important to us as it helps us to identify and improve our services and staff performance. On the other hand, we are glad to know that you enjoyed your stay with us, and that our staff was able to assist you going through some difficulties getting a cab in time for the airport. With your compliments, we will continue to enhance our service quality and ensure that we always provide you with a comfortable stay.Nonetheless, please feel free to let us know if you have any questions or requests. We hope to have another opportunity to welcome you back to our hotel in the near future.Best regards,Guest service manager

Dear Tamer, Thank you for your kind review. We are glad to hear that you enjoyed your stay at our property. We would like to let you know that we value your feedback as it guides us to identify areas of improvement. On the other hand, we see that there's room for improvement and would love to know what can be done to make your experience more enjoyable. We hope to have a chance to welcome you back to our hotel and provide you with better services.Best regardsGuest Service Manager

Dear Tamer,Thank you so much for your review. Please be assured that we are and will continue to improve our services and staff performance to make sure that all of our guests are being offered the best experience possible. Nonetheless, we are sorry to know that we did not meet your expectations during your recent stay at our hotel. Please do not hesitate to give us your suggestions on how we can enhance your experience ultimately. We hope to have another chance to welcome you back to our hotel in the near future.Best regardsGuest Service Manager

Dear Heather,Thank you so much for your kind review. Your feedback means a lot to us as it helps us to identify areas that need improvement. On the other hand, please be assured that we are and will continue to enhance our services and staff performance so we can provide an enjoyable stay for you.Nonetheless, we do see there is room for improvement so please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. We hope to have an opportunity to serve you again in the near future.Best regardsGuest service agent

Thank you so much for your kind review. Your feedback means a lot to us as it helps us to identify areas that need improvement. On the other hand, please be assured that we are and will continue to enhance our services and staff performance so we can provide an enjoyable stay for you.Nonetheless, we see there is still room for improvement so please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. We hope to have an opportunity to serve you again in the near future.Best regardsGuest service manager

Dear Isabelle,Thank you so much for your kind review. Your feedback means a lot to us as it helps us to identify areas that need improvement. On the other hand, please be assured that we are and will continue to enhance our services and staff performance so we can provide an enjoyable stay for you.Nonetheless, please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. We hope to have an opportunity to serve you again in the near future.Best regardsGuest service manager

Dear Patrick,Thank you for your feedback. We are sorry to know that the stay was not up to your expectations. Please be assured that we take your review very seriously as it helps us to identify areas of improvement. We apologize that our shortage of microwaves impacted your stay. We actually have a limited quantity of microwaves in house; however, we do provide microwave to guest's room upon request. We also don't provide guests with free Continental breakfast since the rate for breakfast-included reservations is different (which is normally CAD20+ depending on the quantity of guests). Nonetheless, we appreciate that you chose and stayed with us. We hope to have a chance to host and win you back with better service and staff performance. In addition, please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. Best regardsGuest service agent

Dear guest,We would like to thank you for your kind review! We would like to inform you that we are and will continue to better our service to best-serve you every time you choose to stay with us.On the other hand, we acknowledge that there is room for improvement. Therefore, please do not hesitate to let us know what should have been done during your stay or should be implemented for your future stay to make your experience more enjoyable.Once again, we appreciate your feedback as it means significantly to us in terms of service and staff performance enhancement. We hope to have the opportunity to serve you again.Best regardsGuest service agent

Dear guest Hideaki,We would like to thank you for the kind review. Your feedback is very important to us as it helps us identify areas that need improvement. Please be assured that we are and will continue to enhance our services in order to give you the most enjoyable experience staying with us.Nonetheless, please feel free to let us know if you have any advice on how we can make your stay more memorable.Best regardsGuest service agent

Dear guest Dmytro,Thank you for your kind review. We are happy to hear that you enjoy your stay with us. Your feedback is extremely valuable for us in terms of service and staff performance enhancement. We would like to assure you that we are continuously working on improving our service to provide our dear guests with exceptional experience every time. Once again, thank you for sparing your time to leave us a review; and we hope to have a chance to welcome you back to our hotel in the near future.Best regards,Guest service agent

Dear Jim,Thank you for sparing your time to leave us a review. It means significantly to us in terms of service and staff performance enhancement. Please be assure that we are continuing to improve our service to provide our guests with unforgettable experience. Please feel free to let us know areas you think should be improved to make your stay more comfortable.Best regardsGuest service agent

Dear Bolarinwa,Thank you for your kind review. We are happy to hear that you enjoy your stay with us. Your feedback is extremely valuable for us in terms of service and staff performance enhancement. We would like to assure you that we are continuously working on improving our service to provide our dear guests with exceptional experience every time. Once again, thank you for sparing your time to leave us a review; and we hope to have a chance to welcome you back to our hotel in the near future.Best regards,Guest service agent

Dear Sophia,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement. Besides that, we are happy to know that you were satisfied with the experience you had at our property.Also, we want to assure you that, we are continually working on enhancing our guest experiences, providing memorable stay, and making sure that all of our Hilton members feel appreciated.Once again, we would like to thank you for your feedback and providing us an opportunity to serve you.Looking forward to welcoming you back to our property in the future.Best regardsGuest service agent

Dear Harold,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement.We apologize for any convenience you experienced during your stay at our property. We will work with our maintenance team and get the dripping sound figured out as soon as possible. Also, we want to assure you that, we are continually working on enhancing our guest experiences.Once again, we would like to thank you for your feedback and providing us an opportunity to serve you. Looking forward to welcoming you back to our property in the future.Best regardsGuest service agent

Dear Marc, Thank you for taking the time to provide feedback on your recent stay at our hotel. We are disappointed to learn that your experience did not meet your expectations and we apologize for any inconvenience or discomfort caused during your stay. We value your feedback and take all comments seriously, as it allows us to identify areas where we can improve our service and facilities. We would appreciate it if you could provide us with more specific details about your stay, so that we can investigate the issues and take appropriate measures to prevent them from happening in the future. We would like to assure you that providing our guests with a comfortable and enjoyable stay is our top priority. We hope to have the opportunity to welcome you back in the future, and to show you the improvements we have made based on your feedback. Thank you again for your feedback, and we wish you all the best for your future travels.

Dear Shakti,Greetings from Doubletree by Hilton Kamloops.Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement. Besides that, we are happy to know that you were, overall, satisfied with the experience you had at our property.Also, we want to assure you that, we are continually working on enhancing our guest experiences, providing memorable stay, and ensuring that you feel valued as a Hilton Honor member.Once again, we would like to thank you for your feedback and providing us an opportunity to serve you.Looking forward to welcoming you back to our property in the future.Best regardsGuest service agent

Dear Ken, thank you for staying with us and for your kind review. We are glad to know that you're satisfied with you stay at our property. However, we see there's room for improvement. Please feel free to let us know what should or should have been done to make your stay more comfortable. Warm regards, Guest Service Agent Doubletree by Hilton.

Dear John,Thank you for your kind review. Your review is extremely valuable to us in terms of service and staff performance enhancement to achieve guest satisfaction. However, we would like to assure you that we are constantly working on improving the service provided to our dear guests. On the other hand, we sincerely apologize for the inconvenience that you experienced during your stay with us. We hope to have a chance to win you back by providing better service and accommodation. Once again, thank you for your recognition for our staff and we look forward to hosting you again in the near future.Best regards,Guest service agent

Dear Robert,Thank you for taking your precious time to leave us a review. Your review is extremely helpful for us in terms of service and staff performance improvement. On the other hand, we are sorry to know that your stay with us did not satisfy you. Please feel free to let us know what should be done to make your stay better. Lastly, we hope to have a chance to host and win you back.Best regardsGuest service agent

Dear Alicia,Thank you for taking the time to share your experience about your recent stay at our hotel. We are glad to know that the hotel location was in your favor and your interaction with our staff was decent. On the other hand, we sincerely appreciate your feedback and extremely apologize for the inconvenience you had during your stay with Doubletree by Hilton, Kamloops. We want to assure you that we are continually working on enhancing our guest experiences and providing them memorable stay. Hope that we have the honor to host and win you again with better service. Please feel free to let us know what could have been done better or should be implemented in order to make your stay more enjoyable. We would like to collect as much feedback as possible to provide our dear guests with top-notch experience. Once again, we would like to thank you for your feedback and giving us an opportunity to serve you. Please reach out to us if you would like to give us a specific feedback or need any assistance.Looking forward to welcoming you again.Guest service agent

Dear Hilary,Greetings from Doubletree by Hilton Kamloops.Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement. We want to assure you that, we are continually working on enhancing our guest experiences and providing memorable stay. We see that there is room for improvement. Please feel free to let us know what can be done to enhance your experience staying with us. Once again, we would like to thank you for your feedback and providing us an opportunity to serve you. Looking forward to welcoming you back to our property in the future.Best regardsGuest Service Agent

Dear guest Lilian,Thank you so much for your kind review. We are so delight to hear that you enjoyed your stay and satisfied with the cleanliness of the hotel. On the other hand, we would like to assure you that your comment is valuable to us in terms of service and staff performance improvement. With your support, we are encouraged to deliver better service to make your experience as satisfying as possible. Once again, we appreciate your kindness and are excited to have the honor to host you and your family in the near future.Best regardsGuest service agent

Dear Yue,Thank you for staying with us and for your kind review. We are glad to know that you're satisfied with you stay at our property. However, we see there's room for improvement. Please feel free to let us know what should or should have been done to make your stay more comfortable.

Dear Allan, Thank you for staying with us and for your kind review. We are glad to know that you're satisfied with you stay at our property. However, we see there's room for improvement. Please feel free to let us know what should or should have been done to make your stay more comfortable.Best regardsGuest service agent

Dear Alysia,Thank you so much for staying with us and leaving us feedback. Please be assured that your review is valuable to us in terms of staff performance and service improvement.On the other hand, we would like to sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand that noises affect your stay tremendously and the problem was not resolved on time. We will do our best to fix this problem after discussing the matter with our team to come up with an adequate solution.We hope to have the honor to host and providing you with better service.Best regardsGuest service agent

Dear Brenda,Thanks for staying with us. We appreciate your feedback as it is valuable to us in terms of staff performance and service improvement! And we look forward to welcoming you back to our hotel in the near future and providing you with even better service.Best regards Guest service agent

Dear Timothy,Thank you for your kind review. We are so glad to know that you enjoyed your stay at our hotel. Your review is extremely valuable and helpful to us in terms of service and staff performance improvement. On the other hand, we would like to assure you that we are constantly working on our service to well-provide our guests with the best experience. Best regardsJoey TangGuest service agent

Dear Dustin,Thank you for taking the time to share your feedback with us. We greatly appreciate your 8 out of 10 review and are pleased to hear that you enjoyed your stay at our hotel.We're thrilled that our good location and dedicated staff made a positive impression on you. It's wonderful to know that our excellent host made your check-in experience smooth and even helped you with registering for Hilton rewards.We apologize for any inconvenience you may have experienced due to the size of our rooms, particularly in comparison to others in the area. However, we're glad to hear that our soundproofing measures helped ensure a comfortable and quiet stay for you. We understand that parking can be challenging, especially for larger vehicles, and we appreciate your understanding. Dear Dustin,Thank you for taking the time to share your feedback with us. We greatly appreciate your 8 out of 10 review and are pleased to hear that you enjoyed your stay at our hotel.We're thrilled that our good location and dedicated staff made a positive impression on you. It's wonderful to know that our excellent host made your check-in experience smooth and even helped you with registering for Hilton rewards.We apologize for any inconvenience you may have experienced due to the size of our rooms, particularly in comparison to others in the area. However, we're glad to hear that our soundproofing measures helped ensure a comfortable and quiet stay for you. We understand that parking can be challenging, especially for larger vehicles, and we appreciate your understanding. It's great to hear that our overflow parking provided a more suitable option for your full-size truck.We're delighted that you enjoyed the amenities we offer, including the outdoor pool and hot tub, as well as the generously sized TVs in the rooms. We understand that premium WiFi comes at a cost and we appreciate your resourcefulness in using your mobile hotspot.Thank you again for choosing our hotel for your stay. We hope to welcome you back in the future and provide you with an even better experience.Warm regards, Guest Service Agent Doubletree by Hilton.

Dear Corine,We appreciate you taking the time to share your feedback regarding your recent stay at our hotel. Your 4 out of 5 review is valuable to us, and we're pleased to learn that you had several positive experiences during your visit.It's wonderful to hear that our inviting lobby and excellent front desk team contributed positively to your check-in and check-out process. We're also delighted that you found your room to be spacious, clean, and well-organized, creating a comfortable environment for your stay.We sincerely apologize for any inconveniences you encountered in relation to our pool area. Your feedback about its cleanliness is concerning, and we will address this issue promptly to ensure a more enjoyable experience for all our guests. We're also sorry for any difficulties you faced in locating the pool area; we will review our signage to make it easier for guests to find.Regarding parking, we understand that the availability of parking spaces can sometimes be a challenge. We're sorry for any inconvenience this may have caused you and will take your feedback into consideration as we work to improve this aspect of our service.Thank you once again for choosing to stay with us and for providing your insights. We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Best regards, Guest Service Agent Doubletree by Hilton.

Dear Jim, thank you for taking the time to provide feedback on your recent stay at our hotel. We are disappointed to learn that your experience did not meet your expectations and we apologize for any inconvenience or discomfort caused during your stay. We value your feedback and take all comments seriously, as it allows us to identify areas where we can improve our service and facilities.We would like to assure you that providing our guests with a comfortable and enjoyable stay is our top priority. We hope to have the opportunity to welcome you back in the future, and to show you the improvements we have made based on your feedback. Thank you again for your feedback, and we wish you all the best for your future travels.Warm regards, Guest Service Agent Doubletree by Hilton.

Dear Jody,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words about our friendly, helpful, and professional staff. We strive to provide exceptional service, and it's wonderful to hear that our team made a positive impression on you.Regarding the matter of room cleaning and towel replenishment, we apologize for any inconvenience this may have caused. We understand how important it is to have fresh towels readily available during your stay. We appreciate your feedback and will take it into consideration as we continually work on improving our services.In the future, we will certainly review our towel allocation policy to ensure that it aligns better with the needs of our guests. Once again, we thank you for choosing our hotel, and we hope to welcome you back in the future. If you have any further comments or questions, please feel free to reach out to us directly. Your feedback is invaluable to us as we strive to enhance our guests' satisfaction.Warm regards, Guest Service Agent Doubletree by Hilton

We are delighted to hear that you had an exceptional experience at our hotel and thank you for your fantastic review. Our team at Double Tree by Hilton strives to provide each guest with the highest level of service, and we are thrilled to learn that we have met your expectations. We take great pride in creating a comfortable and relaxing environment for our guests, and it's always a pleasure to hear that our efforts have been recognized. Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back to Double Tree by Hilton soon. Best Regards, Guest Service Agent Doubletree by Hilton.

We are delighted to hear that you had an exceptional experience at our hotel and thank you for your fantastic review. Our team at Double Tree by Hilton strives to provide each guest with the highest level of service, and we are thrilled to learn that we have met your expectations. We take great pride in creating a comfortable and relaxing environment for our guests, and it's always a pleasure to hear that our efforts have been recognized. Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back to Double Tree by Hilton soon. Best Regards

We are delighted to hear that you had an exceptional experience at our hotel and thank you for your fantastic review. Our team at Double Tree by Hilton strives to provide each guest with the highest level of service, and we are thrilled to learn that we have met your expectations. We take great pride in creating a comfortable and relaxing environment for our guests, and it's always a pleasure to hear that our efforts have been recognized. Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back to Double Tree by Hilton soon. Best Regards

Dear Mark, Thank you so much for your valuable feedback! We will be happy to welcome you again in the future.Best wishes,Guest Services Agent Doubletree by Hilton

Dear Sharon,Thank you for your review. Your review is extremely valuable to us as it helps us navigate areas that need improvement. Nonetheless, we are sorry to hear that some of the room elements were not to your liking; in specific, the soundproofing quality. We understand that factor like this can affect your experience significantly. We will discuss this with our team and hope that we have the honor to host you again in your future trip to Kamloops.Once again, thank you for staying with us and for taking your time to write us your review.Best regards,Guest service agentDoubletree by Hilton

Dear Anup,Greetings from Doubletree by Hilton. Thank you so much for your message! We really appreciate your feedback. You are our valued guest, and on a behalf of the entire Doubletree by Hilton team would like to apologize for the lingering smell of food that permeated the hotel. The restaurant is part of our property, and we will do our best to eliminate any odors from spreading throughout the hotel in the future. Thank you for choosing Doubletree by Hilton. We will be happy to welcome you again. AnelGuest Service AgentDoubletree by Hilton.

Dear Derek,Greetings from Doubletree by Hilton. Thank you so much for your message. We value your feedback. Thank you for choosing Doubletree by Hilton. We will be happy to welcome you again. AnelGuest Service AgentDoubletree by Hilton

Hi Kristiina,Thank you so much for your kind review. Since your review helps us to improve service and staff performance, iplease feel free to give us more detail about what you think make your experience at our property satisfying and not satisfying enough.Best regards.