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Opiniones de Sheraton Kauai Coconut Beach Resort

4 out of 5
Sheraton Kauai Coconut Beach Resort
650 Aleka Loop, Kapaa, HI

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 350 de 608 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 146 de 608 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 60 de 608 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 608 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 608 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto casi todo solo que el ventilador de la habitacion sonaba muy duro y era dificil poder dormir con este ruido
Se hospedó 7 noches en noviembre de 2023
Respuesta de General Manager, el 22 nov. 2023
Dear Andrea,Thank you for staying with us at Sheraton Kauai Coconut Beach Resort. We trust that you were able to utilize some of our extensive on-site amenities and that you had pleasant interactions with our friendly staff. Your feedback on the noise levels in your room is appreciated and will be discussed with our team so we can address this issue. Please come back and see us again when you are next on the island.

8/10 Bueno

Chad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Cristin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay here. Very clean rooms and comfortable beds. Staff was very friendly and helpful. My only negative is the beach is not swimmable and the pool was cold.
Se hospedó 5 noches en enero de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Cristin,Thank you for sharing your positive feedback about your recent stay at the Sheraton Kauai Coconut Beach Resort. We're delighted to hear that you enjoyed our clean and comfortable rooms and that our team provided you with exceptional hospitality. We also appreciate your comment about the temperature of the beach and pool, and we will take it into consideration as we strive to improve our guests' experiences. Your satisfaction is our top priority, and we're excited to have the chance to provide you with an even better stay during your next visit.

8/10 Bueno

Rajasree

Le gustó: Limpieza
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Monica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This will be my forever home away from home
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Monica,Thank you for choosing Sheraton Kauai Coconut Beach Resort! Our team is delighted you had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It would be a pleasure to host you the next time you are in the area for another memorable experience.

10/10 Excelente

Jody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Staff very helpful & kind.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 24 mar. 2024
Dear Jody,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. Should you be in the area again, please come back to see us at Sheraton Kauai Coconut Beach Resort!

10/10 Excelente

Teara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The resort was lovely with a great location on the beach and convenient to access the awesome recreation path!
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 22 mar. 2024
Dear Teara,We are honored that you chose us to host your recent visit to Kauai! Thank you for the kind compliments and for awarding us with a five-star rating. Your satisfaction will always be a top priority. Come back again soon for another memorable escape here at Sheraton Kauai Coconut Beach Resort!

8/10 Bueno

Mauricio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a nice hotel The area around is ok not much to do close by
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 22 mar. 2024
Dear Mauricio,We are delighted to see that your time at Sheraton Kauai Coconut Beach Resort was enjoyable! It is always a delight to know that we checked all the right boxes for a memorable stay. While our location was not to your preference, our staff is always happy to provide you with some helpful suggestions. This can help ensure your time in Kauai is packed full of experiences. Come back and stay with us on your next island getaway!

8/10 Bueno

shinichi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Noelle

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great resort
Se hospedó 8 noches en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Noelle,Thank you for your fantastic feedback on your stay at Sheraton Kauai Coconut Beach Resort. It was wonderful hearing that you loved everything about your stay at our resort! We pride ourselves on giving our guests an authentic, celebratory experience of native Hawaiian and Polynesian cultures during their time with us. On your next trip, make sure to add seats for our Luau Ka Hikina with your stay. It's a great chance to try locally sourced, authentic Hawaiian food while witnessing live music and traditional dances!

10/10 Excelente

Gary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was awesome
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Gary,We are honored you chose Sheraton Kauai Coconut Beach Resort and thrilled to know you were impressed with your stay. Our team truly is one of the best in the business and they will be delighted to know they helped make your stay so enjoyable. Thank you for sharing your lovely review. It would be a pleasure to welcome you back again to our little slice of paradise.

10/10 Excelente

valerie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
our room and view was beautiful. Lovely hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 12 mar. 2024
Thank you so much for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our resort has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

10/10 Excelente

Helen, Ponca city

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Stew

Le gustó: Limpieza y condiciones de la propiedad
Ocean front room offered gorveous view and relaxing sound of surf lulling me to sleep each night. Walking paths were enjoyable and scenic.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 7 mar. 2024
Dear Stew,It is wonderful to know that you had an excellent experience with us! We appreciate you spotlighting our spectacular views and idyllic location. Thank you for your kind review and perfect rating, and we hope you return soon!

6/10 Aceptable

Glenna

Viaje familiar
The room we stayed in was very noisy due to the fact they hosted a luai at nights. You could not relax in your room during these times. We stayed in a garden view room.
Se hospedó 6 noches en febrero de 2024
Respuesta de Holly, el 5 mar. 2024
Aloha, Thank you for sharing your feedback! We apologize you experienced the noise disturbance from our Luau's, as we hope all guests are able to have a relaxing and enjoyable experience.

10/10 Excelente

Adam

Se hospedó 6 noches en febrero de 2024

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only reason for the 4 stars was our room had water seeping from underneath the floor near the porch when it would rain. Room 476 by the way. Did report this. Otherwise the stay was perfect.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 4 mar. 2024
Dear Daniel,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with water entering the room, and we'll look into this further. The next time you're in town, please come see us again.

6/10 Aceptable

Glenda

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Friendly staff, great view and food good. Bathroom was dirty and property had a couple flowers, not so pretty.
Se hospedó 10 noches en febrero de 2024
Respuesta de General Manager, el 27 feb. 2024
Dear Glenda,A top-notch dining experience is often the most memorable part of any trip, and we're glad that this was the case for you! We're also delighted you enjoyed our friendly service but don't worry, we hear your cleanliness concerns and have our housekeeping team looking into them. It would be our pleasure to welcome you back in the future, so come and see us again!

10/10 Excelente

Renee Patrick Devon

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Nice
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
Dear Renee,Thank you! Welcoming you to Kauai was a treat, and we're happy you had a great experience. Please come back to Sheraton Kauai Coconut Beach Resort soon!

10/10 Excelente

greg

Se hospedó 2 noches en febrero de 2024

8/10 Bueno

KARLA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Walkable to stores and restaurants. If you are looking to swim, realize there is a reef of lava about 20 feet into the water.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
Dear Karla,From our amazing location to our nearby attractions, we're so happy to know that everything about your visit left a positive impression on you. Thank you so much for the high rating, and we hope to have the chance to host you again soon.

10/10 Excelente

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024
Respuesta de Holly, el 5 mar. 2024
Aloha, Mahalo for your rating! We are pleased you had an enjoyable experience with us.

8/10 Bueno

Lisa

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Pool
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 13 feb. 2024
Dear Lisa,Thank you for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. Our goal is to provide every guest with a wonderful experience, so we're delighted you enjoyed our relaxing swimming pool. It was a pleasure to host you, and we hope to welcome you back in the future.

10/10 Excelente

Karla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en febrero de 2024
Respuesta de Holly, el 14 feb. 2024
Aloha Karla, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

6/10 Aceptable

Tara

Le gustó: Limpieza y servicio y personal
The staff was excellent and very helpful. There seemed to be no one dedicated to resort activities though except for the poor hotel concierge who was always busy with a line up. Mine one compliant is what I paid for on the advertised website and what I actually got was 2 totally different things and given the xmas season there was no alterations that could be made
Se hospedó 9 noches en diciembre de 2023
Respuesta de General Manager, el 9 feb. 2024
Dear Tara,While we are delighted our staff's hospitality impressed you, we sincerely apologize that you did not have a perfect getaway at our resort. We are confident that we can provide you with a better overall experience, and we hope you'll give us another chance someday to regain your trust.

6/10 Aceptable

ed

Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
the front desk person was very rude
Se hospedó 14 noches en enero de 2024
Respuesta de General Manager, el 9 feb. 2024
Dear Ed,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any perceived rudeness from our staff. It's important to us that all our guests feel welcome, and we'll speak with our team about your comments. Should you be in the area again, please come back to see us.

8/10 Bueno

Mona Lisa, Vashon

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Walkable. It's a small property and easy to access the beach and shops. That's the best part. Friendly staff.
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager, el 2 feb. 2024
Thank you for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. Our goal is to provide every guest with friendly service, so we're thrilled our team was able to uphold this standard. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Aceptable

Suthasinee

Viaje familiar con niños
The location was great with beach front, walkable to Coconut market and other convenience stores, not too far from airport. But restroom in MoaMoa restaurant was not cleaned. The front desk person was not so nice and gave me the worse room with the roof with a/c compressors view and noisy at night. I asked for upgrade but it was not available because I booked with third party (Expedia). I probably have to look for other resources to book my trip. Most of the time they don’t treat us nicely if we booked with Expedia. No special treat, no free bottle of water, I cannot collect point with hotel also.
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager, el 2 feb. 2024
We're so happy to know that our location was perfect for your needs. That being said, we apologize for any service concerns during your visit, and it's unfortunate to hear that we couldn't accommodate your upgrade request. Our team always strives to provide the best experience possible, so we'll be sure to discuss your comments internally. Despite this, we hope you will come back to visit us again soon; we're confident we can impress you.

8/10 Bueno

Kirt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en enero de 2024
Respuesta de Holly, el 14 feb. 2024
Aloha Kirt, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

10/10 Excelente

Nicole, elgin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Holly, el 14 feb. 2024
Aloha Nicole, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

6/10 Aceptable

Sarvsheel

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Samantha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024

10/10 Excelente

David G

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Holly, el 5 mar. 2024
Aloha, Mahalo for your rating! We are pleased you had an enjoyable experience with us.

8/10 Bueno

Andrew

Room ac turned off n on all night. Room was very loud. Did not get rest
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Dear Andrew,While we appreciate your high rating, we are saddened to learn that certain aspects of your stay displeased you. In the future, please let our front desk team know about any concerns you may have, as we are always willing to assist you in any way we can. While your time with us wasn't flawless, we hope you'll revisit us for a better overall experience.

6/10 Aceptable

Tom

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Room wasn’t ready at check-in time, staff were not particularly helpful when anything came up, but the rooms are fine and physical beauty of the place makes it well worth the stay.
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Dear Tom,We are pleased you found our rooms comfortable and enjoyed our resort's beauty. However, we are sorry that your room was not ready at check-in time and that our staff was not as helpful as they should have been. This falls short of our usual standards, and we appreciate your feedback, which will help us improve our services. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more seamless and enjoyable experience on your next stay.

2/10 Terrible

Rad

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Won’t stay here again staff was great hotel sucks overpriced for what you get. Two thumb’s down
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 19 ene. 2024
Dear Rad,Thank you for your review. We regret to learn that you were not satisfied with your experience despite our hospitable team. Rest assured, our prices are competitive for our area— though please know we are always ready to address any concerns that are brought to our attention during your visit. That being said, we hope to deliver a fantastic overall value the next time you visit our property.

10/10 Excelente

Nicholas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Loree

Se hospedó 1 noche en enero de 2024

4/10 Malo

Lingyu

Viaje en grupo
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
Staff was inconsiderate and presumptuous, tried to give me a room next to construction with questionable air quality, and management was poor (no slippers, daily activities fall thru w/o notice). I also lost stuff placed in the room. Could be a great hotel if you are not unlucky like me given the amenities.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 12 ene. 2024
Dear Lingyu,It is upsetting to hear about your experience, and we apologize for any shortfalls with our service. Rest assured, we will speak with our team right away and reinforce our commitment to providing outstanding hospitality. Regarding your missing items, please contact us so we can learn more and offer assistance where we can. Thank you for your feedback.

8/10 Bueno

Randolph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms need updating . people helpful ! liked the location and their luau was the best food and entertainment. heated pool !
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 12 ene. 2024
Dear Randolph,Thank you for choosing our lovely resort for your recent visit to Kauai. We're glad you enjoyed your stay with us and our beautiful location, helpful staff, heated pool, and delicious food at the luau. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. It would be our pleasure to host you again at Sheraton Kauai Coconut Beach Resort, so come back soon.

6/10 Aceptable

Erica

Viaje familiar
Le gustó: Limpieza
Didn't get a view room even though we paid for it. King bed instead of two queen beds. They did allow for late check out which was great
Se hospedó 9 noches en diciembre de 2023
Respuesta de General Manager, el 12 ene. 2024
Dear Erica,We always appreciate hearing from our guests, and we're glad we were able to accommodate your late check-out request. However, we apologize for any confusion with your reservation. We'll look into this further, and we invite you to stay with us again should you be back in the area.

6/10 Aceptable

Daisy

Se hospedó 5 noches en diciembre de 2023
Respuesta de Holly, el 5 mar. 2024
Aloha Daisy, Thank you for your feedback!

8/10 Bueno

Dennis Fredrick, Phoenix

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 9 noches en diciembre de 2023

10/10 Excelente

April

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice resort next to a quiet little town. Would definitely go back!
Se hospedó 6 noches en diciembre de 2023
Respuesta de General Manager, el 8 ene. 2024
Aloha John, Thank you for the excellent review of your recent stay at Sheraton Kauai Coconut Beach Resort. We're glad you enjoyed your time with us and our lovely property and quiet surroundings. It's the best compliment knowing we'll host you again when you return to Kauai, so come back soon.

4/10 Malo

Stephanie

No le gustó: Servicio y personal y condiciones de la propiedad
Not what I expected. They lack in service.
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 8 ene. 2024
Dear Stephanie,Thank you for your honest feedback. We regret to learn of your disappointment with your experience. Your feedback will be shared with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

10/10 Excelente

Maria

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

ZARISH

Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Tory

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay. Had a leak in our room, but was accommodated quickly and fairly. The grounds were beautiful, staff was friendly. Wish that the restaurant was open later for breakfast and the other restaurants were open earlier so there is no gap in food options.
Se hospedó 5 noches en diciembre de 2023
Respuesta de General Manager, el 29 dic. 2023
Dear Tory,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our idyllic setting is always appreciated! Your feedback regarding the availability of our food options will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for taking the time to leave a review, and we hope you return soon.

10/10 Excelente

Nandita

Se hospedó 3 noches en diciembre de 2023
Respuesta de Holly, el 15 mar. 2024
Aloha Nandita, Thank you for your feedback! We are thrilled to see you had an enjoyable vacation experience. Mahalo!