Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 384 de 1000 opiniones" "
10 - Excelente
384
Puntuación de 8, es decir, Bueno. Basada en 335 de 1000 opiniones" "
8 - Bueno
335
Puntuación de 6, es decir, Aceptable. Basada en 144 de 1000 opiniones" "
6 - Aceptable
144
Puntuación de 4, es decir, Malo. Basada en 92 de 1000 opiniones" "
4 - Malo
92
Puntuación de 2, es decir, Terrible. Basada en 45 de 1000 opiniones" "
2 - Terrible
45
8.4/10
Limpieza
8.6/10
Servicio y personal
7.6/10
Servicios
7.6/10
Condiciones de la propiedad
8.0/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Hugo A
16 ago. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Céntrico
Muy cómodo y rápido
El personal es muy amable y se encuentra súper céntrico
Hugo A
Se hospedó 1 noche en agosto de 2019
4/10 Malo
Samantha
14 abr. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Samantha
Se hospedó 1 noche en abril de 2024
Respuesta de Doug, el 15 abr. 2024
Dear Samantha,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
2/10 Terrible
Trisa
Viaje de negocios, Viaje en pareja, Viaje con mascota
10 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Under consideration. One elevator for a professional meeting with construction workers taking it over.
Reception staff were great thought.
Trisa
Se hospedó 1 noche en abril de 2024
Respuesta de Doug, el 10 abr. 2024
Dear Trisa,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize that the renovations had such a negative impact on your stay.Although the circumstances were not ideal, I am happy to hear the reception were able to make the best of it.We look forward to welcoming you back once we have completed our renovations.
8/10 Bueno
Donald
8 abr. 2024
It was downtown.
Donald
Se hospedó 1 noche en abril de 2024
Respuesta de Doug, el 8 abr. 2024
Hi Donald,Thank you for sharing your feedback. We are happy to hear you had a positive experience at our hotel!We look forward to hosting you again the next time you come to Kingston!
6/10 Aceptable
Justin
1 abr. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The property is under renovation. Pool is closed. Not the best time to stay there.
Justin
Se hospedó 1 noche en marzo de 2024
Respuesta de Doug, el 1 abr. 2024
Dear Justin,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize that the renovations had such a negative impact on your stay. We look forward to welcoming you back once we have completed our renovations.
8/10 Bueno
Brian
Viaje en pareja
1 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location to where we where going. Clean, decor was a little outdated but not a deal breaker.
Brian
Se hospedó 1 noche en diciembre de 2023
Respuesta de Doug, el 20 feb. 2024
Dear Brian,Thank you for taking the time to let us know about your experience while staying with us!We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
6/10 Aceptable
Judy
28 oct. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Smelly hotel
Arrived Friday Oct 27th for the night front desk was amazing friendly helpful and polite parked our vehicle and went to our room walked in and the smell ...... it was like i was in a hockey locker room the smell was horrible i opened the window put the air on sprayed some perfume and left as we had a function to be at arrived back to our room around midnight and the smell was still there went to bed Pillows were flat uggg got up early as i couldn't stay the smell anymore went down stairs and told front desk that she should have the room looked at due to the smell she apologized and continued to tell me parking is 30.00 lol
Judy
Se hospedó 1 noche en octubre de 2023
Respuesta de Doug, el 30 oct. 2023
Dear Judy,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the musty smell in the room. I have shared your feedback with the Housekeeping team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
6/10 Aceptable
Tina
Viaje en pareja
5 oct. 2023
We were disappointed in the hotel. For the price, we expected a higher quality. We understand they are just starting renovations, but the rooms were not as clean as we expected. I chose this based on reviews, and feel the rating was too high for what we got. I'd rate it much lower.
Tina
Se hospedó 1 noche en octubre de 2023
Respuesta de Doug, el 10 oct. 2023
Dear Tina,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback about the cleanliness with the housekeeping deportment to ensure that this does not happen again in the future. We look forward to welcoming you back once we have completed our renovations..
10/10 Excelente
Cliente verificado
4 oct. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en septiembre de 2023
Respuesta de Doug, el 4 oct. 2023
Thank you for sharing your feedback! We look forward to hosting you again the next time you are in Kingston!
8/10 Bueno
Gilda
19 sept. 2023
Gilda
Se hospedó 1 noche en septiembre de 2023
Respuesta de Doug, el 25 sept. 2023
Hi Gilda,I'm happy to see that you enjoyed your stay with us! We hope to host you again the next time you visit Kingston!
6/10 Aceptable
Lynne
Viaje en grupo
10 sept. 2023
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Generally it was good however we were disappointed that there was no room service for coffee etc in the morning. At 9:15 the cleaning person knocked loudly at the door then proceeded to immediately bang the door open against the secondary lock. When she realized we were still using the room she swore!! Very unpleasant morning welcome when checkout is not until noon!!!
Lynne
Se hospedó 1 noche en septiembre de 2023
Respuesta de Doug, el 25 sept. 2023
Dear Lynne,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the unpleasant interaction you had with the housekeeping staff. I have shared your experience with the Executive Housekeeper to ensure that this does not happen in the future.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
8/10 Bueno
David
Viaje familiar
3 sept. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
David
Se hospedó 1 noche en septiembre de 2023
Respuesta de Doug, el 30 oct. 2023
Hi David,Thank you for the positive feedback, we look forward to hosting you again next time you are in Kingston!
10/10 Excelente
Don
28 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
everything was excellent great service and clean room!
Don
Se hospedó 3 noches en agosto de 2023
Respuesta de Doug, el 29 ago. 2023
Dear Don,I am thrilled to see that your enjoyed your stay with us and we hope to host you again, next time you visit Kingston! I have shared your feedback with the staff to celebrate your experience!
10/10 Excelente
Ethan
27 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ethan
Se hospedó 1 noche en agosto de 2023
Respuesta de Doug, el 29 ago. 2023
Dear Ethan,I am thrilled to see that your enjoyed your stay with us and we hope to host you again, next time you visit Kingston!
10/10 Excelente
geoff
Viaje en pareja
14 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great, except for the in room coffee, it was awful, hard to believe that a hotel of your class would still be providing such awful coffee. Even your front desk person agreed after sampling your in-room coffee. We will find another hotel in Kingston because of this. We know it is a minor point, small things matter to us,,thank you.
geoff
Se hospedó 1 noche en agosto de 2023
Respuesta de Doug, el 14 ago. 2023
Dear Geoff,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I am happy to hear that your stay was great overall. I apologize that coffee was not to your liking, however we are in the process of rebranding so the coffee will change with the hotel name. We hope to welcome you back after renovations, when we have a new product to offer.
4/10 Malo
John, Paramus
10 ago. 2023
No le gustó: Limpieza y condiciones de la propiedad
No pool though it showed in feature list. The room and facility look dated and worn. Gave me a room AC not working and smell weird.
John
Se hospedó 2 noches en agosto de 2023
Respuesta de Doug, el 11 ago. 2023
Dear John,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to effectively communicate the pool closure. I have also informed engineering about the issue you had with your AC so that this does not happen again.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
6/10 Aceptable
David
7 ago. 2023
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
David
Se hospedó 2 noches en julio de 2023
Respuesta de Doug, el 11 ago. 2023
Dear David,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
8/10 Bueno
Peter
6 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Peter
Se hospedó 1 noche en julio de 2023
Respuesta de Doug, el 7 ago. 2023
Hi Peter,I am thrilled to see that you enjoyed your stay! We look forward to hosting you again next time you are in Kingston!
6/10 Aceptable
chun-ling
Viaje familiar
3 ago. 2023
Le gustó: Limpieza y comodidad de las habitaciones
chun-ling
Se hospedó 1 noche en julio de 2023
Respuesta de Doug, el 3 ago. 2023
Dear chun-ling,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excelente
Robert, Ashburn
Viaje familiar
1 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking was easy but expensive. Easy to walk to the water and restaurants. Hotel is being renovated but hardly a problem for guests.
Robert
Se hospedó 2 noches en julio de 2023
Respuesta de Doug, el 3 ago. 2023
Hi Robert,Thank you for the positive feedback, we look forward to hosting you again next time you are in Kingston!
6/10 Aceptable
Jessica
Viaje familiar con niños
1 ago. 2023
No le gustó: Servicios y condiciones de la propiedad
This hotel needs a big update, everything was very old, and worn. The people/staff were friendly, and accommodating.
Jessica
Se hospedó 4 noches en julio de 2023
Respuesta de Doug, el 3 ago. 2023
Dear Jessica,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and while I'm happy to hear you had a positive experience with the staff, I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
4/10 Malo
Lisa
30 jul. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk was uninterested and borderline rude at checkin. We paid extra for a “suite” with a balcony… which as locked and unusable. Our room, 717, sounded like it was attached to an airport runway. Every time the AC kicked in the room floors and walls literally shook forcing us to talk louder or turn the TV volume up significantly.
Lisa
Se hospedó 1 noche en julio de 2023
Respuesta de Doug, el 31 jul. 2023
Dear Lisa,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the issue with your AC and your negative interaction with the staff. I have shared your feedback with the team to ensure that these issues are corrected moving forward.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
8/10 Bueno
Michael
27 jul. 2023
Le gustó: Limpieza
Kingston
Hotel was under renovations on the 9th floor while we were on the 7th. No mention of the noise was made during check in. Stopped around 5pm and resumed before 9am. $30 to self valet our car. Well situated with lots of restaurants, pubs, Kingston activities and waterfront nearby.
Michael
Se hospedó 1 noche en julio de 2023
Respuesta de Doug, el 31 jul. 2023
Dear Michael,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and while I'm glad to see you had a good stay overall, I sincerely apologize that the renovations had an impact on your stay. We look forward to welcoming you back once we have completed our renovations.
8/10 Bueno
Joanne
26 jul. 2023
Joanne
Se hospedó 1 noche en julio de 2023
Respuesta de Doug, el 17 ago. 2023
Hi Joanne,Thank you for the positive review, we look forward to hosting you again the next time you are in Kingston!
6/10 Aceptable
Jean
25 jul. 2023
La chambre très petite, le lit petit format double, la porte vers la galerie verrouillée, la céramique du plancher de la salle de bain malpropre et le bain usé. Enfin le prix très élevé.
Jean
Se hospedó 1 noche en julio de 2023
Respuesta de Doug, el 26 jul. 2023
Salut Jean,Merci d'avoir pris le temps de nous faire part de votre expérience lors de votre séjour chez nous.Offrir le plus haut niveau d'hospitalité est notre priorité numéro un et je m'excuse sincèrement de ne pas avoir répondu à vos attentes. J'ai partagé vos commentaires avec l'équipe de direction pour m'assurer que les directives nécessaires sont en place pour éviter que ces problèmes ne se reproduisent à l'avenir.Nous sommes actuellement en train de rénover et j'espère que vous choisirez de revenir avec nous lorsque vos voyages vous ramèneront dans la région.
8/10 Bueno
Linda
Viaje en pareja
4 jul. 2023
Le gustó: Servicio y personal
We were not allowed breakfast as we booked through Expedia this has never happened before
Linda
Se hospedó 1 noche en julio de 2023
Respuesta de Doug, el 10 jul. 2023
Hi Linda,I'm happy to see that you rated us a 4 out of 5 despite your issues with the breakfast. I looked into your rate and while the rate did not include breakfast we do have an a la cart menu available for breakfast.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excelente
Matthew
Viaje en pareja
3 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent location and staff. Only criticism would be the paid parking (makes the hotel feel cheap). Would be better to increase the cost of the room and offer parking validation (since it is a shared public lot). All other aspects of the room and stay were fantastic.
Matthew
Se hospedó 1 noche en junio de 2023
Respuesta de Doug, el 10 jul. 2023
Dear Matthew,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I'm thrilled to hear you had a positive experience with the staff. I also want you to know that we value your feedback about the parking and I have shared it with the management team We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excelente
Gerbrine
Viaje en pareja
2 jul. 2023
Le gustó: Limpieza y servicio y personal
The staff were wonderful. The hotel is very clean and comfortable. The location is perfect.
Gerbrine
Se hospedó 1 noche en julio de 2023
Respuesta de Doug, el 3 jul. 2023
Thank you for the positive feedback, we look forward to hosting you again in the future!
4/10 Malo
Reid
Viaje en grupo
30 jun. 2023
No le gustó: Servicio y personal
Hotel was over priced, parking and breakfast not included. I’ve stayed in a 5 star hotel downtown Toronto for cheaper. Room quality is not worth the price.
Reid
Se hospedó 1 noche en junio de 2023
Respuesta de Doug, el 3 jul. 2023
Dear Reid,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excelente
Kay
27 jun. 2023
Kay
Se hospedó 1 noche en junio de 2023
Respuesta de Doug, el 3 jul. 2023
Thank you for the positive feedback, we look forward to hosting you again in the future!
8/10 Bueno
John
Viaje en pareja
25 jun. 2023
Le gustó: Limpieza y condiciones de la propiedad
Everything was great, except the sink in the bathroom would not drain....
John
Se hospedó 1 noche en junio de 2023
Respuesta de Chloe, el 25 jun. 2023
Dear John,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us.While it is great to hear you enjoyed your experience with us, I sincerely apologize for the issue you encountered with the bathroom sink during your stay. I have shared this information with our maintenance team, to help prevent this from occurring again in the future. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!
6/10 Aceptable
Fred
Viaje de negocios
24 jun. 2023
No amenities
Fred
Se hospedó 1 noche en junio de 2023
Respuesta de Doug, el 26 jun. 2023
Dear Fred,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excelente
Gail
24 jun. 2023
Gail
Se hospedó 1 noche en junio de 2023
Respuesta de Doug, el 17 jul. 2023
Dear Gail,Thank you for taking the time to let us know about your experience while staying with us. I am thrilled to see that your experience warranted a 5 out of 5.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
4/10 Malo
Stephen
Viaje familiar
23 jun. 2023
No le gustó: Limpieza y condiciones de la propiedad
Stephen
Se hospedó 1 noche en junio de 2023
Respuesta de Doug, el 26 jun. 2023
Dear Stephen,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you would like to discuss your experience in more detail, please not hesitate to reach out to me directly.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
4/10 Malo
richard
Viaje de negocios
9 jun. 2023
No le gustó: Limpieza y condiciones de la propiedad
Disapointing, expensive
richard
Se hospedó 1 noche en junio de 2023
Respuesta de Doug, el 12 jun. 2023
Dear Richard,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
6/10 Aceptable
Jean-Francois
Viaje familiar
5 jun. 2023
Jean-Francois
Se hospedó 1 noche en junio de 2023
Respuesta de Doug, el 5 jun. 2023
Dear Jean-Francois,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
2/10 Terrible
Eunice
Viaje familiar
31 may. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
On arrival Sunday, sizzles the only restaurant was not open. In the morning, complimentary coffee was great but nothing for a quick breakfast sandwich, or toast to go.
The room cost was higher the second night without anyone telling me. Parking was convenient but also not told that $30.00 per day
Eunice
Se hospedó 2 noches en mayo de 2023
Respuesta de Doug, el 1 jun. 2023
Dear Eunice,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to properly communicate the costs affiliated with your reservation.I have also shared your feedback about the restaurant hours and their food offerings with the management team. I understand it must have been frustrating that it was closed upon your arrival. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
8/10 Bueno
Rosemarie
Viaje familiar
27 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent service and a great location. Rooms are nice. My only compliant is there were kids running in the halls until 11:00 at night. (Girls Hockey Team)
Rosemarie
Se hospedó 1 noche en mayo de 2023
Respuesta de Chloe, el 28 may. 2023
Dear Rosemarie,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – our guests! It is great to hear you enjoyed our service as well as our location. I appreciate your feedback on the issues with noise on your floor, and I sincerely apologize for the inconvenience. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!
10/10 Excelente
maude
22 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff service. Nice and quiet.
maude
Se hospedó 1 noche en mayo de 2023
Respuesta de Chloe, el 23 may. 2023
Dear Maude,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us.It is great to hear you enjoyed your experience with our staff. Your positive stay with us has been shared with our management team as a way of celebrating your great guest experience.We are currently in the process of renovating, and we hope to welcome you again soon!
8/10 Bueno
Dhara
Viaje familiar
22 may. 2023
Le gustó: Servicio y personal
Too expensive for an old building.
Dhara
Se hospedó 1 noche en mayo de 2023
Respuesta de Chloe, el 23 may. 2023
Dear Dhara,Thank you for taking the time to let us know about your experience. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations on the price of the hotel.We are currently in the process of renovating and we hope to welcome you again soon.
10/10 Excelente
Theresa
Viaje familiar
21 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, under renovation so no pool at the moment. Our room on the 4th had a smell. The location is perfect for walking the lakefront and lots of restaurants just outside the door.
Theresa
Se hospedó 1 noche en mayo de 2023
Respuesta de Chloe, el 23 may. 2023
Dear Theresa,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback. While it is great to hear you enjoyed our location, I sincerely apologize for the issues you encountered with the smell in your room. I have shared your experience with our Housekeeping team in the hopes of preventing that issue from occurring in the future. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!
8/10 Bueno
Fiona
Viaje familiar
6 may. 2023
Le gustó: Limpieza y servicio y personal
The hotel was in a beautiful area in Kingston we could walk everywhere. I highly recommend the restaurant for breakfast. The hotel itself was comfortable but needs some upgrades.
Fiona
Se hospedó 3 noches en abril de 2023
Respuesta de Chloe, el 6 may. 2023
Dear Fiona,Thank you for taking the time to share how your stay was with us! It is great to hear you enjoyed our location as well as our restaurant. We are currently in the process of renovating, and we hope to welcome you again soon!
10/10 Excelente
William
Viaje en pareja
2 may. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Wasn’t crazy about there not being free parking
William
Se hospedó 1 noche en abril de 2023
Respuesta de Doug, el 2 may. 2023
Dear William,Thank you for taking the time to let us know about your experience while staying with us. We really appreciate you giving a 5 despite the cost of parking.The parking is definitely a large additional cost, however all of the downtown hotels have their parking priced the same or higher than our hotel.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.
8/10 Bueno
becki
30 abr. 2023
becki
Se hospedó 1 noche en abril de 2023
Respuesta de Chloe, el 23 may. 2023
Dear Becki,Thank you for letting us know how your stay was!We are currently in the process of renovating, and hope to welcome you again soon.
8/10 Bueno
Collette
Viaje familiar
20 abr. 2023
Le gustó: Limpieza, servicio y personal, servicios
Convenient location to downtown and walking distance to restaurants and shops.
Collette
Se hospedó 1 noche en abril de 2023
Respuesta de Chloe, el 22 abr. 2023
Dear Collette,Thank you for sharing how your stay was with us! It is great to hear you enjoyed our location. I appreciate you taking the time to share your feedback, and if there is anything else we could have done to improve your stay with us, please do not hesitate to reach out!We are currently in the process of renovating, and we hope to welcome you again soon.
10/10 Excelente
Renoir
17 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A quick weekend getaway from Watertown NY
Our stay at this hotel was terrific. The location of this hotel was very convenient; a walking distance from several eateries and sites. The only complaint was our room did not have air conditioning. We took advantage of the ice machines available and were glad our room had a mini fridge.
Renoir
Se hospedó 2 noches en abril de 2023
Respuesta de Chloe, el 19 abr. 2023
Dear Renoir,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – our guests! While it is great to hear you enjoyed our location, I sincerely apologize for the cooling issues you had in your room. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!
2/10 Terrible
Mia
Viaje en pareja
17 abr. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Upon arrival there was confusion regarding WHICH hotel this actually was, no sheraton signage, the room was musty, the furniture was old and gashed and some of it was broken. Seemed like the hotel hasn’t been updated since the 80’s. The cleaning staff wear their street clothes so guests can’t be sure whether or not they’re actual employees. All around awful, extremely overpriced experience. I will never stay there again. The Howard Johnson’s motel is nicer than the Sheraton hotel in downtown Kingston.
Mia
Se hospedó 1 noche en abril de 2023
Respuesta de Doug, el 17 abr. 2023
Dear Mia,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently undergoing a renovation and rebranding. We will be sure to use your feedback to inform our decisions with the renovation process going forward.I hope you choose to stay with us again once we have completed renovations and when your travels bring you back to the area.
10/10 Excelente
Hope
9 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great visit. Helpful staff as well.
Hope
Se hospedó 1 noche en abril de 2023
Respuesta de Chloe, el 11 abr. 2023
Hi Hope,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – our guests! It is great to hear you enjoyed your experience with our staff. Your positive staywith us has been shared with our management team as a way of celebrating your great guest experience. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!
8/10 Bueno
David, Burlington
Viaje en pareja
8 abr. 2023
Le gustó: Limpieza, servicio y personal, servicios
Great location
Close to restaurants and shopping
Some beautiful historical buildings in the area
The hotel is looking a bit tired
David
Se hospedó 1 noche en abril de 2023
Respuesta de Doug, el 9 abr. 2023
Thank you for the positive feedback, we are currently starting renovations so the hotel will get some much needed TLC.We look forward to hosting you again soon!
6/10 Aceptable
Kevin
4 abr. 2023
Le gustó: Limpieza, servicio y personal, servicios
Kevin
Se hospedó 2 noches en marzo de 2023
Respuesta de Doug, el 24 abr. 2023
Hi Kevin,Thank you for choosing to stay with us, we look forward to hosting you again!