4 restaurantes; se sirven desayunos

Opiniones de Courtyard by Marriott Kitchener

3 out of 5
Courtyard by Marriott Kitchener
2960 King St E, Kitchener, ON

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 372 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 354 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 150 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 64 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 62 de 1002 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

8.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cleanliness is key. Check in was easy. Staff is great.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Tanvi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and good experience!
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent property and good amenities. However the breakfast which was included in our package had no clear direction and seemed somewhat disorganized. Otherwise was a great stay.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Sylvain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Andrew

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
No hot water in the morning to shower.
Se hospedó 1 noche en febrero de 2024
Respuesta de Paul Chesney, Hotel Operations Manager , el 6 feb. 2024
Thank you for your review, we are aware of the situation you experienced. We apologize for this. Please feel free to stay with us again the future so we may have an opportunity to host you again and provide you with a exemplary experience.

8/10 Bueno

Trevor

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Susan

Viaje familiar
Le gustó: Condiciones de la propiedad
More cups would have been nice and better coffee in the room
Se hospedó 1 noche en enero de 2024
Respuesta de Paul Chesney, Hotel Operations Manager , el 6 feb. 2024
Thank you for sharing this with us Susan! I will be mentioning this to our Executive Housekeeper so we may improve and grow! Best,

10/10 Excelente

Edith

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I found this property to be very clean and friendly staff. I would highly recommend this Marriott.
Se hospedó 1 noche en enero de 2024
Respuesta de Paul Chesney, Hotel Operations Manager , el 6 feb. 2024
Thank you for the kind words Edith! I am delighted to see that you enjoyed your stay - particularly our service!

10/10 Excelente

Kyle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
5 star
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Tiffany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Grest

8/10 Bueno

Courtney

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

RACHELLE

Le gustó: Servicio y personal y condiciones de la propiedad
We only stayed one night but it was clean and comfortable. The restaurant needs work though
Se hospedó 1 noche en diciembre de 2023
Respuesta de Paul Chesney, Hotel Operations Manager , el 6 feb. 2024
Thank you for taking the time to share your review with us Rachelle! If you get a chance, please let us know how we may improve our bistro. Warm Regards,

10/10 Excelente

Nikki

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you’re just a car places or okay with drinks in the lobby bar, this is a great hotel!

10/10 Excelente

Holly

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Booked this stay so we wouldn’t have to drive home after a Xmas event. Room was clean and comfortable. Check in was quick and efficient. Zero complaints…just a bit surprised when I got into the room and found this! lol. It wasn’t an issue, but a room with a comfy chair or sofa would have been more to our liking. (We are not Peloton type people!) I’m sure I could have requested a different room, but for an overnight stay it wasn’t worth the effort. And it t made for some funny stories around the dinner table.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Paul Chesney, Hotel Operations Manager , el 6 feb. 2024
Hello Holly, Thank you for taking the time to share your review with us! I am happy to see you enjoyed your time at our Hotel. As for the Peloton bike - This is a room type offered to various guests upon request. I apologize that you were placed in one of these rooms. I will instruct my team to be more attentive and transparent in the future.Best,

10/10 Excelente

Diane

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ibiene

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Property!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Nicolas

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Karlene

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was beautiful. Kids loved the pool. Room was gorgeous and comfy. Unfortunately, seems as though more staff was needed. Due to many very rude, loud and inconsiderate guests our stay was terrible. Guests were running, slamming against doors until approximately 3am. Parents of said guests were too busy drinking in the lobby. The only staff seen was a man that spent most of the night riding the elevator to stop the 'guests on the loose'. I went to the desk to complain about the group of boys constantly slamming on my door and the staff was very apologetic. After the running amd slamming calmed down, music blaring in a few of the rooms began until 5am. Police should have been called, or at least for staff to help contain the kids that the parents clearly didnt bother with. We stayed one night and left, we weren't able to sleep at all. Highly recommend calling before booking to make sure there are no hockey tournaments booked there.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Tina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Lesley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Not adequate number of elevators for the amount of floors in that hotel.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Ingrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

KATHRYN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Eriya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s just nice
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Scott

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

MICHAEL

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Claudia

Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Laura

Se hospedó 5 noches en septiembre de 2023

2/10 Terrible

Carrie

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Alexandra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and professional. There was restaurant options at the hotel and many others right outside the location.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Erin, el 15 sept. 2023
Thank you so much for your excellent review!

4/10 Malo

Alan

No le gustó: Limpieza y servicio y personal
In a two day stay, my room was not cleaned at all.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Erin - Director of Sales , el 15 sept. 2023
I would appreciate you contacting us at the hotel to discuss this further. This is not to our standards and most definitely not typical. We apologize for this experience. If you can, contact reservations with details of your date of stay. That would be appreciated.

10/10 Excelente

Deborah

Se hospedó 1 noche en agosto de 2023
Respuesta de Erin - Director of Sales , el 29 ago. 2023
Thank you so much for taking the time to leave us a review. We appreciate you letting us know we met your expectations.

10/10 Excelente

Henry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Signage / wayfinding for drivers can be better. Parking space can be improved.
Se hospedó 1 noche en agosto de 2023
Respuesta de Erin, el 29 ago. 2023
Hi Henry,Thanks for the feedback about the signage. We are glad you enjoyed your stay with us.

10/10 Excelente

Jason

Se hospedó 1 noche en agosto de 2023
Respuesta de Erin - Director of Sales , el 29 ago. 2023
Thanks for taking the time to let us know you enjoyed your stay. Hope to see you next time you are in the area.

10/10 Excelente

Alexis

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like that even though they are almost at capacity the place feels like there is very few people staying here. There is nice shopping close by and easy walking area to get food if you didn't want to eat at the location. Service was always great and no one was ignored which has happened at other hotels.
Se hospedó 1 noche en agosto de 2023
Respuesta de Erin - Director of Sales , el 25 ago. 2023
Alexis, Thank you so much for the kind comments and positive review. We really appreciate hearing that our staff gave you great service. Hope to see you here again!

10/10 Excelente

Sarah

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Judith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was exceptional ~ excellent customer service! Paul, the maintenance man, was also top notch. I experienced a small problem with the TV in my room not working. I called the front desk and he came to help within five minutes. I was very pleased with how quickly he came to help and also how quickly the problem was resolved. I will definitely stay here again when in town from the USA.
Se hospedó 1 noche en agosto de 2023
Respuesta de Erin- Director of Sales , el 25 ago. 2023
We are so glad to hear you appreciated Paul just as much as we do! We strive to provide quick and timely solutions to any issues that do arise. So we are more than happy to get this amazing review. Thank you for taking the time to let us know.

8/10 Bueno

Nicholas

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Anungose

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First time staying here. We LOVED it. Everyone was so cheerful and helpful. Even a maintenance person struck up a nice convo with me in the elevator. Check in was super easy (easier than navigating the Expedia app to leave this review lol) and check out even easier. We appreciated the 12pm checkout time. Gave us a change to relax before heading home. Room was quiet, clean and comfortable. We will definitely be staying again.
Respuesta de Paul Chesney, Hotel Operations Manager , el 16 ago. 2023
Thank you very much for taking the time to share your overwhelmingly positive experience with us! I am so happy to hear that everything was so fantastic! We are very much looking forward to hosting you again!With Warm Regards,Paul, Operations Manager

10/10 Excelente

Mel

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Prabhjot

Se hospedó 1 noche en agosto de 2023
Respuesta de Erin - Director of Sales , el 25 ago. 2023
Thanks for your great review! We love 10s!

10/10 Excelente

Hilson, Whitby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Paul Chesney, Hotel Operations Manager , el 8 ago. 2023
Dear Hilson,Thank you very much for your kind review. We are delighted to hear you enjoyed your say and are very much looking forward to hosting you again whenever you return to Kitchener!Regards,Paul, Operations Manager

10/10 Excelente

Ahmed Abu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, Good foods around
Se hospedó 1 noche en agosto de 2023
Respuesta de Paul Chesney, Hotel Operations Manager , el 8 ago. 2023
Thank you very much for your excellent feedback Mr. Abu! We hope to host you again in the near future!Regards,Paul, Operations Manager

10/10 Excelente

Prabhjot

Se hospedó 1 noche en agosto de 2023
Respuesta de Paul Chesney, Hotel Operations Manager , el 8 ago. 2023
Thank you for sharing your experience with us Mr. Prabhjot! We are looking forward to hosting you again! Please let us know if you require anything else! Warm Regards,Paul, Operations Manager

10/10 Excelente

Kristina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Paul Chesney, Hotel Operations Manager , el 8 ago. 2023
Hello Kristina, Thank you for your kind review, I am so happy you enjoyed your stay with us!Warm Regards,Paul, Operations Manager

10/10 Excelente

Rommel

Se hospedó 1 noche en julio de 2023
Respuesta de Erin - Director of Sales , el 25 ago. 2023
5 out of 5!! Thank you so much. Hopefully you will stay with us again soon.

10/10 Excelente

Mohd Afwaan Ahmed

Se hospedó 1 noche en julio de 2023
Respuesta de Erin - Director of Sales , el 25 ago. 2023
Thank you for taking the time to review our hotel and give us a 5 out of 5!

10/10 Excelente

RICHARD

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This a newly renovated property and no money has been spared, the rooms are spacious and very comfortable. The whole property exudes luxury. Some work outside is ongoing but near completion. The staff are very friendly and helpful.
Se hospedó 1 noche en julio de 2023
Respuesta de Erin, el 21 jul. 2023
Thank you so much for the positive and thoughtful review. We appreciate you letting us know that our staff was able to provide you with a friendly and helpful stay. We can't wait for the final details to be complete on our hotel renovation. We are so glad that you enjoyed your stay. See you again soon we hope!

10/10 Excelente

Melanie F

Se hospedó 2 noches en julio de 2023
Respuesta de Erin, el 21 jul. 2023
We love ten out of tens! Thank you so much for letting us know that you enjoyed your stay. Hope to see you again soon.

10/10 Excelente

Adam

Se hospedó 1 noche en julio de 2023
Respuesta de Paul Chesney, Hotel Operations Manager , el 8 ago. 2023
Hello Adam, Thank you so much for taking the time to share your kind review with us. If you find yourself back in Kitchener, we certainly hope to host you again! Until then, take care!Regards,Paul, Operations Manager