Dear Jesus, Thank you for your recent stay and taking the time to share your feedback. I am disappointed to learn of your unpleasant experiences and regret that we did not have the opportunity to address your concerns during your stay. Please know it is never our intention to cause our guests any stress or inconvenience and we strive to create a warm, personalized environment for all guests. It is only with constructive feedback such as yours that we can continue to improve our services on property. Please be assured that our management teams do review and reactively address concerns shared from our guests and that we are continually working on enhancing every aspect of the guest journey. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence very soon. Kind regards, JordynGuest Relations

Dear rosario edith, Thank you for choosing The Venetian and for taking time to provide us with your experience. We have reviewed your response, and we are grateful for your feedback. It is through communication such as yours, that we can better monitor and improve services for our guests. We are delighted that you had an enjoyable stay overall and appreciate your valuable insights.We look forward to having another privilege of hosting you soon!Kind regards, JordynGuest Relations

Dear blanca, Thank you for sharing your feedback. We are disappointed to learn of your unpleasant experience. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence. Kind regards, JordynGuest Relations

Dear Maria, Thank you for sharing your feedback. We are disappointed to learn of your unpleasant experience. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence. Kind regards, JordynGuest Relations