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Opiniones de Aloft London Excel

4 out of 5
Aloft London Excel
1 Eastern Gateway, Royal Victoria Dock, London, England

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 579 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 295 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 65 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 31 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 1004 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

HAROLD

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelente

8/10 Bueno

GERMAN OMAR

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Eugenio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estancia comoda
Muy bien ubicado para salir temprano del aeropuerto de LCY
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

galejandrofg, Los Cabos -BCS -Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena opción en Londres
Este hotel es muy cómodo y económico en relación a su diseño Cercano a O2 por eso lo elegí pero lejos de la zona turística
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy Bueno un poco aislado pero muy tranquilo, con buena conectividad
Se hospedó 3 noches en julio de 2018

10/10 Excelente

Charlotte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Aloft London ExCel Team, el 2 abr. 2024
Thank you for your feedback and thank you for staying with Aloft London Excel.

10/10 Excelente

Volker

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alles Bestens
Se hospedó 3 noches en marzo de 2024
Respuesta de Aloft, el 23 mar. 2024
Thank you for your feedback and once again thank you for choosing Aloft London Excel for your stay

8/10 Bueno

Nathan

Viaje de negocios
Le gustó: Limpieza y servicio y personal
For Excel it's the closest option but prices vary considerably. Communal areas are nice and the restaurant was a nice place for lunch. Rooms good, but feel somewhat dated and impersonal. Facilities in room are not particularly well thought out. Breakfast was mediocre.. good selection but the food quality was poor and whoever labeled items clearly couldn't care as jam and juices were incorrect labelled which was laughable... since when did orange and apple juice get so easily mixed up? The scrambled egg was by far the worst I have ever experienced. Check out was easy although very impersonal.
Se hospedó 1 noche en marzo de 2024
Respuesta de Aloft Team, el 16 mar. 2024
Thank you for staying at the Aloft London Excel, please be assured that your comments have been passed over to an appropriate member of management to take into consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

8/10 Bueno

SALIM

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was nice to stay up, but they had construction going on. So there's no views besides construction. Plus Road were blocked off Making It's hard to travel
Se hospedó 3 noches en marzo de 2024
Respuesta de Aloft Team, el 12 mar. 2024
Dear Salim,Thank you for your feedback! We hope to see you back soon when the construction site is done.

8/10 Bueno

Matthew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Aloft is a really nice hotel to stay at if you’re in the docklands area. There is ALOT of building work going on so it can look pretty chaotic. The building work also means that you’ll have zero views but for us, that wasn’t an issue. The staff are all really helpful, the rooms and areas in the hotel are spotless. On the whole, I would highly recommend the hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Aloft Team, el 11 mar. 2024
Dear Matthew, thank you very much for your feedback! We hope to see you back soon!

10/10 Excelente

Ka Yee

Viaje en grupo, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff and spacious room
Se hospedó 1 noche en marzo de 2024
Respuesta de Aloft Team, el 10 mar. 2024
Dear Ka Yee, thank you so much for your feedback!We hope to see you again soon!

8/10 Bueno

Cornelis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Prima optie voor een trip naar London: dichtbij bij LCA en OV. Hotel value for money.
Se hospedó 3 noches en febrero de 2024
Respuesta de Aloft London Excel, el 24 feb. 2024
Dear Cornelis, Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Kat

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Such a lovely stay! Pool was perfect, breakfast delicious and rolm clean and super comfortable, i will be back!
Se hospedó 1 noche en febrero de 2024
Respuesta de Aloft London Excel, el 24 feb. 2024
Dear Kat, Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Nicola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Aloft Team, el 21 feb. 2024
Dear Nicola, Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful staff, close to DLR and Elizabeth line, good facilities
Se hospedó 1 noche en febrero de 2024
Respuesta de Aloft London Excel, el 7 feb. 2024
Dear James,Thank you for your feedback! We hope to see you back again soon!

4/10 Malo

Ravindranadh

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Expensive, for the poor amenities & house keeping and bad customer service. Water bottle kept but empty. Empty soap container in the shower. Not refilled even after reporting multiple times/ days at front desk. No action, except sorries. If we say something, they reply sorry, we are new to hotel etc etc.
Se hospedó 1 noche en enero de 2024
Respuesta de VP, el 4 feb. 2024
Dear Guest Thank you for choosing to stay with us. I am truly sorry to hear about the issues you encountered with the customer service and housekeeping aspects of your stay, including the empty soap container in the shower. This falls far below the standards we strive to maintain, and I understand the frustration this has caused you.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Housekeeping and Front Office leadership team, so we can do our best to ensure this does not occur again.As a result of my review of your experience, I would like to offer you a complimentary upgrade to one our suites (this is subject to availability) and complimentary breakfast for your next stay with us. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.RegardsFD Team

10/10 Excelente

Samantha

Se hospedó 1 noche en febrero de 2024
Respuesta de Aloft, el 23 mar. 2024
Thank you for your feedback and once again thank you for choosing Aloft London Excel for your stay

6/10 Aceptable

NIKOLAI

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Respuesta de Aloft Team, el 2 feb. 2024
Dear guest,Thank you for your feedback! We hope to see you back again soon!

4/10 Malo

Thyanshella

No le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Aloft Team, el 30 ene. 2024
Dear guest,Thank you for your feedback! Hopefully we'll get the chance to welcome you back again soon!

10/10 Excelente

Karis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed was comfortable. The overall hotel was clean. Room was spacious. Clean bathroom and all amenities were in place. Would come again.
Se hospedó 1 noche en enero de 2024
Respuesta de Aloft Team, el 30 ene. 2024
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

8/10 Bueno

Evie

Se hospedó 1 noche en enero de 2024
Respuesta de Aloft, el 23 mar. 2024
Thank you for your feedback and once again thank you for choosing Aloft London Excel for your stay

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect if you’re see ABBA Voyage
Se hospedó 1 noche en enero de 2024
Respuesta de Aloft Team, el 30 ene. 2024
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

godwin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had an amazing 3 nights at aloft. I would probably stay again when next I visit
Se hospedó 3 noches en enero de 2024
Respuesta de Aloft London excel, el 23 ene. 2024
Dear Godwin,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel
Great hotel. If you have any business at the ExCel center I would recommend that you stay here. This was a 100 feet walk to the entrance. Fantastic place and awesome staff
Se hospedó 3 noches en enero de 2024
Respuesta de Aloft London Excel, el 19 ene. 2024
Dear Michael,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Beth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We absolutely loved staying here and will be definitely coming back, and using this hotel for future conventions.
Respuesta de Aloft team, el 15 ene. 2024
Dear Guest, Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

SUSAN

Se hospedó 3 noches en enero de 2024
Respuesta de Aloft Team, el 5 feb. 2024
Dear guest,Thank you so much for your feedback! We hope to see you again soon!

10/10 Excelente

Tracy, Norwich

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very lovely stay in the executive suite
Se hospedó 3 noches en enero de 2024
Respuesta de Aloft Team, el 15 ene. 2024
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Lee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stunning hotel and great for excel
Stunning hotel close to excel and lovely staff food prices and quality worth every penny. Could not fault the hotel and also so kind to let us get in at 12 pm as well.
Se hospedó 1 noche en enero de 2024
Respuesta de Aloft London Excel, el 15 ene. 2024
Dear Lee,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Mark

Se hospedó 1 noche en enero de 2024
Respuesta de Aloft London Excel, el 15 ene. 2024
Dear Mark,Thank you so much for your feedback! We hope to welcome you back soon!

4/10 Malo

Cliente verificado

Viaje en grupo
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
I am writing to express my dissatisfaction with the recent stay at your hotel. Unfortunately, both TVs in our room kept freezing, making it difficult for us to enjoy our stay. Additionally, despite adjusting the heating temperature, it seemed ineffective.Moreover, we were disappointed to find that the steam room was not operational throughout our stay. Furthermore, our room lacked basic sanitary products that are typically provided in hotels of your caliber. We did not receive dental care items, water bottles, or body cream, which are essential amenities for a comfortable stay. I appreciate your prompt attention to these issues, and I hope we can find a resolution to ensure a more satisfactory experience for future stays.
Se hospedó 1 noche en enero de 2024
Respuesta de Aloft London Excel, el 15 ene. 2024
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience that you faced is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant leadership team to ensure the necessary guidelines are in place and reviewed to prevent from this occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Tom

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Big rooms (though a but dark), excellent staff. Good value.
Se hospedó 4 noches en enero de 2024
Respuesta de Aloft London Excel, el 15 ene. 2024
Hello Tom,Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en diciembre de 2023
Respuesta de Aloft London Excel, el 15 ene. 2024
Dear Robert,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Odon

Se hospedó 2 noches en diciembre de 2023
Respuesta de Aloft London Excel, el 15 ene. 2024
Dear Odon,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Josephine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Incredible stay for visit at excel
We came to stay as we were going to the Disney 100 Exhibition. This hotel had a lot of things that appealed to us including pool, sauna and steam room. We also had breakfast and dinner in the restaurant which was lovely. Shower was a great temperature and bed was good. We both really enjoyed staying here, staff were all very polite and welcoming. Thank you so much
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kay, el 31 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excelente

Pi-Che

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
The hotel staff is are very professional and friendly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kay, el 31 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kay, el 31 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excelente

Bernhard

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kay, el 31 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

4/10 Malo

Sally

Le gustó: Limpieza, servicios, condiciones de la propiedad
Despite being assured on the phone that my lacto intolerance could be catered for there was no food I could eat. I was volunteering nearby and survived on bananas and cup a soup for three days. Staff friendly, no training in dealing with autistic people. Noisy at night, shouting outside room early hours. No stair access to upper floors. No instructions on working lifts. Waste of money.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kay, el 31 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration

10/10 Excelente

Melina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Kay, el 31 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excelente

Robert

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kay, el 23 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excelente

Kara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great price and accommodations
Great price, great staff, close to the metro. We were a little far from most our destinations (West End London) but not that big of a deal. It was odd that there were no USB ports by the beds, just at the desk area. It was also strange not to have overhead lights in the bedroom area.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kay, el 23 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excelente

Mrs Faith M

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kay, el 23 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excelente

Marjorie

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kay, el 23 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

8/10 Bueno

Susan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Aloft London Excel, el 15 ene. 2024
Dear Susan,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Peter

Se hospedó 2 noches en diciembre de 2023
Respuesta de Kay, el 23 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

6/10 Aceptable

Alma

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 3 noches en diciembre de 2023
Respuesta de Aloft Team, el 13 dic. 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Aloft Team, el 13 dic. 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excelente

Stephen

Se hospedó 1 noche en diciembre de 2023
Respuesta de Aloft Team, el 13 dic. 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

8/10 Bueno

Barry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super handy for Excel
We like this hotel overall, mainly because there is easy parking when driving up to London from the south coast and because transport links into the city are easy peasy on DLR and nearby buses etc. If you're attending Excel, you can walk out of the hotel on the 2nd floor and the Excel entrance is right there in front of you. But the interior designer who thought it was a good idea to put the wash basin outside the bathroom and all the towels, -inside the bathroom needs a check up from the neck up.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kay, el 23 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

6/10 Aceptable

Liezl

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Marketing
A bit dissapointed to know that the view of the swimming pool that was put on their website overlooking the river was a construction site. I thought a great weekend in London with swimming pool river view is ideal, well how wrong a I.😒 too far away from our plan, thats purely my mistake, I read wrong the distance from places.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kay, el 23 dic. 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!