Exterior

Opiniones de London Chigwell Prince Regent Hotel, BW Signature Collection

4 out of 5
London Chigwell Prince Regent Hotel, BW Signature Collection
Manor Road, Chigwell, Woodford Green, England

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 154 de 569 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 189 de 569 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 122 de 569 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 569 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 48 de 569 opiniones" "

7.6/10

Limpieza

7.6/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Cliente verificado

Se hospedó 2 noches en octubre de 2018

10/10 Excelente

Grant

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great food and atmosphere.
Food is excellent. Highly recommend. The room was good. My only complaint was the bed. It was uncomfortable. The atmosphere was nice and relaxed. Staff were great.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Roxanne, el 4 ene. 2024
Good Afternoon,Thank you for filling out our online review.I am happy to hear that you have enjoyed your stay with us over all, I'm sorry to hear that you found our bed uncomfortable I will definitely pass this over for you.

2/10 Terrible

Zaeem

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Roxanne, el 12 dic. 2023
Good Evening Zaeem,Thank you for your feedback regarding your stay at the hotel. I am sorry to read that you did not enjoy your recent stay with us, Is there any further information that you could give us on the matter, so I can look into this for you and make sure this does not happen again.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
I experienced a rather bad stay as when I got to the reception I was not spoken to very nicely when I gave in my booking information. I didn’t feel comfortable after this and they made me feel unwelcome
Se hospedó 1 noche en diciembre de 2023
Respuesta de Roxanne, el 12 dic. 2023
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the service you received during your stay. Your comments have been noted so we can look to implement , any further information would be greatly appreciated to ensure this does not happen again. I hope we can welcome you again in the future. Many thanks

6/10 Aceptable

gary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ON check in at the front desk told me the bar closes on Friday at 10pm which was not true it was 11pm. Had i known that i would have adjusted my schedile to suit me better.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Roxanne, el 3 dic. 2023
Good Evening,Thank you for staying with us recently, Please except my apologise for the miscommunication in the bar timings, The bar does shut at 11pm and not 10pm, just for future reference.Hope to welcome you again in the near future.

6/10 Aceptable

Adetola

Viaje en grupo
Le gustó: Limpieza
Basic facilities and could do with a makeover
This is a very basic hotel and could do with an upgrade. Booked what was supposed to be a deluxe room but it was very basic. It was a cold night and the heating did not come on. Spoke to reception in the morning and was told a portable heater will be brought up which never arrived till we checked out. Other guests complained they had a similar experience with cold rooms as we all stayed overnight for a function at the hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Roxanne, el 3 dic. 2023
Dear AdetolaThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future.Many thanks.

8/10 Bueno

Michael

Se hospedó 1 noche en noviembre de 2023
Respuesta de Roxanne, el 3 dic. 2023
Good Evening Michael,Thank you for your recent stay with us and the great score you gave, If you have any feedback for us to help improve your next stay please di let us know.

6/10 Aceptable

Sejal

Viaje en pareja, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
We had the newer rooms but even then they were dull, dark and depresisng. Wouldn’t recommend or stay there again. Big spacious hotel but soulless.
Se hospedó 2 noches en agosto de 2023
Respuesta de Roxanne, el 3 dic. 2023
Dear SejalThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

6/10 Aceptable

Nazir

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Stay away
The hotel is very outdated. Needs a lot of updating. For what I paid I am shocked at the hotel. The staff at reception and the duty manager were very helpful but unfortunately that didn't help when the hotel itself was disgusting. It smelt and isn't very well looked after. I expected the service to match the price we paid (nearly £200 for 1 night). Won't be returning.
Se hospedó 2 noches en octubre de 2023
Respuesta de Roxanne, el 3 dic. 2023
Dear NazilThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

8/10 Bueno

ZACHARY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Roxanne, el 30 oct. 2023
Good Evening,We really appreciate you for filing out the online feed back form. Thank you for leaving us a great score, please let us know if there is anything we could do better.

10/10 Excelente

kay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All the staff were very helpful. Nice building and good service.
Se hospedó 1 noche en octubre de 2023
Respuesta de Roxanne, el 17 nov. 2023
Good Morning,Thank you for your great score, we are happy to see that you had enjoyed your stay with us and Hope to welcome you back in the near future.

4/10 Malo

Amy

No le gustó: Limpieza, servicios, condiciones de la propiedad
Really unclean, dirty bathroom and towels, carpet stained, lock broken on room door
Se hospedó 1 noche en octubre de 2023
Respuesta de Roxanne, el 3 dic. 2023
Dear AmyThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

4/10 Malo

Qaisar

Se hospedó 2 noches en octubre de 2023
Respuesta de Roxanne, el 17 nov. 2023
Good Morning,Thank you for leaving a score for your stay.I am disappointed that it was quite low, I would like to know the issue you faced during your stay, so we can improve our standards of costumer care.

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient outer London location with very friendly staff, comfortable good sized rooms. Rooms a liitle too warm!
Se hospedó 1 noche en octubre de 2023
Respuesta de Roxanne, el 17 nov. 2023
Good Morning,Thank you for filling out the online feed back form, Great to hear you have enjoyed your stay.Hope to welcome you back in the near future.

8/10 Bueno

Jeremiah

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thanks all ❤️
We have stayed there a few times now and it's a good spot for our family that comes from all over even Ireland to get together. Everyone that works there always tries there very best to accommodate us all especially my dad who has trouble walking. Thanks to all
Se hospedó 1 noche en octubre de 2023
Respuesta de Roxanne, el 18 oct. 2023
StaffThank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks

10/10 Excelente

Emma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Roxanne, el 18 oct. 2023
Thank you for taking the time to complete your feedback on your stay and giving us such a great score.We hope to welcome you back in the near future.

6/10 Aceptable

Patrick A

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Roxanne, el 18 oct. 2023
Thank you for taking the time to complete your feedback on your stay.We wish for you to give us a little more feed back about your stay, so we can look to implementing a few changes and updates

10/10 Excelente

DESMOND

Se hospedó 1 noche en septiembre de 2023
Respuesta de Roxanne, el 17 nov. 2023
Good Morning,Thank you for your great score, we are happy to see that you had enjoyed your stay with us and Hope to welcome you back in the near future.

8/10 Bueno

R

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Roxanne, el 18 oct. 2023
Thank you for taking the time to complete your feedback on your stay and giving us a great score,We hope to welcome you back in the near future

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not recommended
The hotel doesnt look like it does in Pics. Carpets are dirty. Not very clean hotel. More of a venue for weddings.not recomended. Breakfast was bad. Place was dirty.
Se hospedó 4 noches en agosto de 2023
Respuesta de Roxanne, el 18 oct. 2023
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

6/10 Aceptable

Harbhajan

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Uncomfortable
It was ok but hotel look tired and need a refit. Our room had no blind in the bathroom and with the sun it made the bathroom uncomfortable to us plus in the evening if the light was on people in the garden area woukx be able to see
Se hospedó 2 noches en septiembre de 2023
Respuesta de Roxanne, el 18 oct. 2023
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

8/10 Bueno

Simran

Le gustó: Servicio y personal
Hotel staff are lovely, room so pretty basic but not bad.
Se hospedó 2 noches en septiembre de 2023
Respuesta de r, el 18 oct. 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks

10/10 Excelente

Paul

Se hospedó 1 noche en septiembre de 2023
Respuesta de Roxanne, el 18 oct. 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
It was ok. A bit expensive for what it was. Bar very expensive. TV didn’t work properly in the room and could’ve done with a clean too. No toothpaste (which I thought was a given when staying away). Overall I wouldn’t recommend this hotel for the price paid, I expected more.
Se hospedó 1 noche en agosto de 2023
Respuesta de Roxanne, el 6 sept. 2023
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good hotel with most staff being helpful
Check in was prompt and reception staff helpful. TV did not work, and I was offered discount. There was confusion over the type of room I had booked and was asked to move to another lesser room on my second day. I informed reception I had booked the same room for two nights, although the reception member at the time wouldn't have any of this, and insisted I move rooms. Fortunately, another staff member ensured I stayed in my room. I also had to complain regarding noise from neighboring room at night. Again, a staff member managed to sort this out. Overall, the superior rooms are spacious and good, if things go wrong the staff generally manage to sort it out, apart from the one reception staff who needs to be put on some more customer care training.
Se hospedó 1 noche en agosto de 2023
Respuesta de Roxanne, el 6 sept. 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff . Your comments regarding the issues you had during your stay have been noted and will be passed on so we can look to implement improvements in this area. I hope we can welcome you again in the future. Many thanks.

8/10 Bueno

Alfonce

Se hospedó 1 noche en agosto de 2023
Respuesta de Roxanne, el 18 oct. 2023
Dear AlfonceThank you for taking the time to complete your feedback on your stay.. I hope we can welcome you again soon. Many thanks

8/10 Bueno

Mike

Le gustó: Servicio y personal
V
Se hospedó 1 noche en agosto de 2023
Respuesta de Roxanne, el 28 ago. 2023
Good Evening,Thank you for filing out our post stay review

6/10 Aceptable

Gurcharan

No le gustó: Condiciones de la propiedad
Disappointed
I was left disappointed after my stay at this hotel as i feel i did not receive value for the price that i paid. The bathroom needed updating, the sink was missing the pop up and was constantly blocked. There were cobwebs and spiders in the bathroom and that was an unpleasant issue everytime i used the bathroom. In general the standard that i received for the price i paid was a let down.
Se hospedó 1 noche en agosto de 2023
Respuesta de Roxanne, el 28 ago. 2023
Dear GurcharanThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future.

8/10 Bueno

Helen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Gardens and outside area lovely Relaxed atmosphere
Se hospedó 1 noche en agosto de 2023
Respuesta de Roxanne, el 16 ago. 2023
Good Evening,Thank you for filling out a review form.I am happy to hear that you enjoyed your recent stay with us and had a relaxing time.

8/10 Bueno

Kelly Horton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I can’t really say because I checked in late and left early.
Se hospedó 1 noche en agosto de 2023
Respuesta de Roxanne, el 8 ago. 2023
Good Morning,Thank you for a great score.We hope to welcome you back in the future

8/10 Bueno

Simran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Roxanne, el 8 ago. 2023
Good Morning,Thank you for a great score.We hope to welcome you back in the future

10/10 Excelente

J

Se hospedó 1 noche en julio de 2023
Respuesta de Roxanne, el 8 ago. 2023
Good Morning,Thank you for a great score.We hope to welcome you back in the future.

4/10 Malo

james

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
No air con. IN Room....This is 2023 .
Se hospedó 3 noches en julio de 2023
Respuesta de Roxanne, el 26 jul. 2023
Dear JamesThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks. Roxanne

10/10 Excelente

DANIEL

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
dont miss this gem!
A wonderful hotel, nice and peaceful, with great staff, excellent food and overall of a very high standard.
Se hospedó 2 noches en julio de 2023
Respuesta de Roxanne, el 23 jul. 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding our food and friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks.

10/10 Excelente

Mark

Se hospedó 1 noche en julio de 2023
Respuesta de Roxanne, el 23 jul. 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your great scores for the hotel and I hope we can welcome you again soon. Many thanks.

10/10 Excelente

paula

Se hospedó 2 noches en julio de 2023
Respuesta de Roxanne, el 22 jul. 2023
Good Evening,Thank you for your recent stay with us.I am glad you enjoyed your stay and hope to welcome you back soon.Kind Regards

6/10 Aceptable

Jacqueline

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
This property has unfortunately seen better days. The whole property was tired and in desperate need of a face lift. We had an Executive room but one of the lights in the bathroom didn't work and the other lights in there, were so dim it was impossible to do your make-up. The restaurante chairs had holes and the cutlery drawers were broken making it difficult for staff to get cutlery.. Staff were friendly and the room was clean.
Se hospedó 1 noche en julio de 2023
Respuesta de Roxanne, el 19 jul. 2023
Good Afternoon,Firstly let me thank you for staying with us.I am sorry that you felt the hotel needed a refresh, We will be starting a refurbishment of some of our bedrooms and will also be sorting out the draw situation in the brassiere.We hope to welcome you back to the hotel in the near future.

4/10 Malo

Olu

Se hospedó 2 noches en julio de 2023
Respuesta de Roxanne, el 5 jul. 2023
Good morning,I am really saddened by the score that you have given us, Could you please supply us with a little bit of feedback to ensure we can improve are service to our guests.

10/10 Excelente

Callum

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice, but room for improvement.
It's starting to look a little outdated but it's still very nice. One thing I would say is that because it's a little dated, the cost is looking a little high.
Se hospedó 1 noche en julio de 2023
Respuesta de Roxanne, el 5 jul. 2023
Good morning,Thank you for a great score, we are glad to hear that you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 Excelente

DANIEL

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Just a wonderful hotel. perfect
Se hospedó 3 noches en junio de 2023
Respuesta de Roxanne, el 5 jul. 2023
Good morning,Thank you for such a great score, I am glad to hear that you enjoyed your stay and hope to welcome you back once again.

8/10 Bueno

Inese

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en junio de 2023
Respuesta de Roxanne, el 5 jul. 2023
Good morning,Thank you for your recent stay with us, Could I possibly ask you for a little feedback from your stay

10/10 Excelente

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good place to stay
We only stayed one night. Reception gave excellent service, bar staff couldn’t do enough for us, breakfast staff were helpful and accessible. Breakfast was very good. Room clean and bed comfortable. Private parking was a bonus.
Se hospedó 1 noche en junio de 2023
Respuesta de Roxanne, el 5 jul. 2023
Good morning,Thank you for your recent stay with us and for the great feedback you have given us. We hope to welcome you back soon.

6/10 Aceptable

simon

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No air conditioning in rooms or mini bar. Expected both based on size of hotel.
Se hospedó 1 noche en junio de 2023
Respuesta de Roxanne, el 5 jul. 2023
Good morning,Thank you for your recent stay with us, I am sorry to hear that it was not what you expected.We are currently looking into refurbishing some of our older style of room which will include air con.

4/10 Malo

Zuzana

Se hospedó 4 noches en junio de 2023
Respuesta de Roxanne, el 19 jun. 2023
Good Afternoon,I'm sorry to hear that you did not enjoy your stay with us.Would it be possible to give us a little information about this so that i can pass this over to my General Manager

10/10 Excelente

Heinrich

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is a nice place. Since we traveled by car, we were looking for a hotel outside of the low/ultra low emission zone of London. A 5 minutes walk to the bus and another 5 minutes later you are at the Woodford station which is part of the Center Line.
Se hospedó 3 noches en junio de 2023
Respuesta de Roxanne, el 19 jun. 2023
Good Morning,Thank you for your recent stay with us, I am very happy to hear that enjoyed your stay.Hope to see you hear again soon.

6/10 Aceptable

Sunita

Se hospedó 1 noche en junio de 2023
Respuesta de Roxanne, el 7 jun. 2023
Good afternoon,Thank you for your recent stay with us.I just wanted to message you in regards to the review you had wrote, and if you had come across any issues, also what was you unhappy about.

10/10 Excelente

Meryem anne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Nicole, el 2 jun. 2023
Good afternoon,Thank you very much for the great feedback. Hope to see you soon!Kind regards,Reception Team

2/10 Terrible

Mohan

Se hospedó 1 noche en mayo de 2023
Respuesta de Roxanne, el 23 may. 2023
Good afternoon,I am really sorry to hear that you had not enjoyed your stay with us.Please could you let us know what the issues with your stay were, so that I can possible improve the hotel.

10/10 Excelente

Ian

Se hospedó 1 noche en mayo de 2023
Respuesta de Nicole, el 18 may. 2023
Good morning,Thank you very much for your feedback. Hope to see you soon again!Kind regards,NicoleDuty-Manager

8/10 Bueno

Naeem

Se hospedó 1 noche en mayo de 2023
Respuesta de Nicole, el 18 may. 2023
Thank you very much for your feedback!We hope to see you soon again!Kind regards,NicoleDuty-Manager