From the moment we walked in to reception we were greeted with a warm welcome and friendliness, we were early but was checked iand given our keys. We went in to the city and returned late the 3rd bed was not made up but that was very quickly sorted by a very nice night receptionist who couldn’t be more helpful, he organised complimentary drinks at the bar to apologise for the inconvenience and that was very much appreciated. The team carried on with this level of service in to the next couple of days, even signing in to the private Netflix account in the bar for the evening viewing .
The rooms have everything you need for a pleasant stay, clean and free of damage, the hotel is quiet and relaxing…this is a little gem, Hamstead Heath just up the hill is just perfect for a run and with a well supported Parkrun on Saturday, I couldn’t be happier. The team at this hotel deserve recognition for their hard work, and we will definitely be back.