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Opiniones de Golden Sails Hotel

2.5 out of 5
Golden Sails Hotel
6285 E Pacific Coast Highway, Long Beach, CA

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 390 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 285 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 174 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 73 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 83 de 1005 opiniones" "

7.6/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

7.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Joaquin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Las instalaciones son viejas y no aceptan pagos en efectivo
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

MARIZA

Se hospedó 3 noches en octubre de 2023
Respuesta de Deborah Comouche - General Manager, el 17 oct. 2023
Thank you for taking the time to do this review. If you don't mind could you please let us know what we could have done to make you experience a better one. This way we can improve for our future guests.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral Manager Golden Sails Hotel

8/10 Bueno

AUSTREBERTO, REDMOND

Se hospedó 1 noche en agosto de 2023
Respuesta de Deborah, el 11 sept. 2023
Thank you for taking the time to do this review. We are so pleased your experience was a good one and hope that you will continue to visit us again and again.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excelente

Victor

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien , alberca, horno y refrigerador, muy bien.
Se hospedó 1 noche en agosto de 2023
Respuesta de Deborah Comouche - General Manager, el 17 ago. 2023
Thank you for taking the time to do this review. We are so pleased that your stay at our hotel was a good experience. We hope you will come back in the near future.In the meantime, stay safe, healthy and out of this crazy weather.Sincerely, Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
X
Se hospedó 1 noche en agosto de 2023
Respuesta de Deborah Comouche - General Manager, el 11 ago. 2023
Thank you for taking the time to do this review. We are so pleased that your experience was a good one and hope that you will come back in the future.In the meantime, stay safe, healthy and out of this heatwave.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 Bueno

Keisuke

Se hospedó 1 noche en agosto de 2023
Respuesta de Deborah Comouche - General Manager, el 10 ago. 2023
Thank you for taking the time to do this review. I noticed that we received a lower score and I wanted to ask if you could take a few moments to let us know what we could have done differently to make your experience a better one. This way we can improve on our customer service for future guests.In the meantime, stay safe, healthy and out of this heatwave.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 Bueno

Alberto González

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy bien, aceptan mi perro de compañía
Se hospedó 2 noches en junio de 2023
Respuesta de Deborah Comouche - General Manager, el 13 jun. 2023
Thank you for taking the time to do this review. We are so happy that you and your pet had a good experience and hope that you both will come again in the near future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 Bueno

Rafael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Na
Se hospedó 1 noche en abril de 2023
Respuesta de Deborah, el 11 abr. 2023
Thank you for the nice review. We are so pleased you enjoyed your stay with us at our hotel and hope you will come and visit in the near future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excelente

Jesus

Se hospedó 1 noche en enero de 2023

8/10 Bueno

Anwar

Viaje familiar
Le gustó: Servicio y personal
La alberca muy bien lo malo la habitacion no muy limpia.
Se hospedó 2 noches en junio de 2022
Respuesta de Debi, el 28 jun. 2022
Thank you for taking the time to do the review ... I am sorry you had an issue with your room. Next time please contact the front desk or management so we can rectify the issue immediately. In the meantime, stay safe and healthy. Sincerely, Deborah Comouche General Manager Golden Sails Hotel

10/10 Excelente

Ovett A

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en mayo de 2021
Respuesta de Shawn Nichols General Manager, el 22 may. 2021
Thanks for your great review we look forward to your next visit to Golden Sails. See you soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2021
Respuesta de Shawn Nichols General Manager, el 18 feb. 2021
Thank you for the Great review, we look forward to your next visit to Golden Sails. We hope to see you again real soon.

4/10 Malo

Roger

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location on PCH .The lobby and the inner courtyard are nice and well maintained . The rest of the property - the exterior, rooms ,and parking lot surface need major improvements .
Se hospedó 2 noches en abril de 2024

8/10 Bueno

john

Le gustó: Limpieza y servicio y personal
big rooms, comfy bed, clean bathroom. extremely gracious staff and housekeeping
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Joshua

Viaje de negocios
Would stay again
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Edward

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Someone was screaming outside at about 3AM
Se hospedó 3 noches en abril de 2024

2/10 Terrible

CHANGWOO

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Shall, Los Angeles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Aimee

This is a dingy but close to the venue I was going to. It was a bit noisy from street traffic. My room was bit grungy and the hair dryer didn’t work. They also took a $100 deposit and only returned $68 without explanation. It’s within walking distance of a few restaurants but not worth spending another night there. I would not stay here again.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Samantha

Viaje familiar
Le gustó: Limpieza y servicio y personal
Overall, this property was a great stay for the price and location. It is outdated, but clean and provided basic necessities. My main complaint would be that the fire alarm went off around 430AM one night during our stay and was not turned off for about 45 minutes. It was a false alarm thankfully, but it was so loud in our room that we had to wait the entire time in the lobby. I was extremely surprised that nobody reached out to us to reimburse us for the night (we were there 6 days).
Se hospedó 6 noches en abril de 2024

8/10 Bueno

Paulette

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 9 noches en febrero de 2024

8/10 Bueno

adam

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Pamela

Le gustó: Servicio y personal
staff was excellent
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Lamont

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Its nice close to beach and shopping
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Mahrya

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is run down. The heater didn’t work. There is a cold draft that comes through the front door because there is a huge gap and I was immediately itching which leads me to believe there were bed bugs. The towels felt damp like they had never fully dried. When I called the front desk I was told it was just the humidity. They didn’t offer to bring new towel. I wanted to leave but couldn’t afford to book another hotel. Also this one was way overpriced and misleading on their ad in Expedia. There is no hot tub and no dining facilities. I was also afraid to park my car in the back.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Vicki

Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Annoin

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Cassidy

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

wendi

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Karen

Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Debbie

Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Eliane

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Nice and friendly staff. Convenient location, close to CSU, Long Beach and beach. Hotel is older, elevator was broken.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Michael

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Alden

Le gustó: Limpieza y servicios
They're staff was very accomodating and professional.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Pam

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location for what we needed to do.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Vera, Tacoma

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location, courteous staff, as a senior i felt safe.
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Jean-Marc

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
my room has not been clean for 2 days in row. It was no breakfast, no restaurant as it was promoted on expedia website, as well no bars.
Se hospedó 4 noches en febrero de 2024

4/10 Malo

Warren

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The TV is absurdly small and the bed was terrible
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Alden

Le gustó: Limpieza, servicios, condiciones de la propiedad
The staff were very accommodating.
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

stephanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful place
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Juan

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Kristy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just love the whole experience
Se hospedó 1 noche en febrero de 2024
Respuesta de Deborah Comouche - General Manager, el 24 feb. 2024
thank you for taking the time to do this review. We are so pleased that you experience was a good one and hope to see you again in the future. In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Aceptable

Timothy

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property was as clean as possible since its glory days during the Ford administration.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Stacy

The property is very old and outdated. Countertops and cabinets are discolored.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

MITSURU

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
近隣で食事出来る場所が少ない。ただバスがひんぱんに走っているのでSeals BeachやLong Beach Down Townまで行けるのでさほど不満ではない
Se hospedó 3 noches en febrero de 2024
Respuesta de Deborah Comouche - General Manager, el 24 feb. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Golden Sails! All The Best,Deborah ComoucheGeneral ManagerGolden Sails Hoteldcomouche@goldensailshotel.com15625961631

6/10 Aceptable

Kevin Melton

Maids start knocking on the doors to early why I am still sleeping waking me up, Need to give out do not disturb signs.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

yuen ling

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Hotel is old and outdated, bathroom and the wall seems dirty. But the location is actually good,and all the staff are nice.
Se hospedó 3 noches en febrero de 2024
Respuesta de Deborah, el 8 feb. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 Bueno

MITSURU

Le gustó: Limpieza y servicio y personal
Not many restaurants around here.
Se hospedó 4 noches en febrero de 2024
Respuesta de Deborah Comouche - General Manager, el 7 feb. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel