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Opiniones de Courtyard by Marriott Los Angeles Pasadena/Monrovia

3 out of 5

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 521 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 272 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 111 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 45 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 1000 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Diana Martha

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
En nuestra estancia de 4 días y 3 noches, nunca recibimos limpieza a la habitación a pesar que al detectarlo el primer día pedimos a -front desk- que lo hicieran.
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 27 feb. 2024
Diana Martha, gracias por tomarse el tiempo para compartir sus comentarios. Lamentamos cualquier inconveniente que haya experimentado con respecto al servicio de limpieza en su estancia. Se ha informado al equipo de atención al huésped sobre sus preocupaciones para mejorar nuestro servicio. En Courtyard Los Angeles Pasadena/Monrovia, valoramos su opinión y esperamos que nos dé otra oportunidad para brindarle una mejor experiencia.

8/10 Bueno

MARTHA INES

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bueno
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
¡Agradecemos que compartas esta calificación positiva, Martha!La comodidad de nuestros huéspedes es importante para nosotros, por lo que estamos ansiosos por verlo nuevamente en el Courtyard Los Angeles Pasadena/Monrovia. Queremos compartir contigo una experiencia aún más agradable la próxima vez.

8/10 Bueno

Alejandra

Se hospedó 8 noches en octubre de 2023
Respuesta de Customer Service, el 28 oct. 2023
Alejandra, thank you for your strong rating of Courtyard Los Angeles Pasadena/Monrovia on Hotels.com. We are continuously aiming to provide the best possible experience for our guests and we're pleased to see you enjoyed your stay. We hope to welcome you back to our hotel soon.

10/10 Excelente

Graciela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agradable, check in y check up express, sin complicaciones. Agradable para descansar y estar de paso.
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 17 may. 2023
¡Gracias por la calificación perfecta, Graciela! Estamos ansiosos por volver a verlo pronto para otra experiencia increíble en el Courtyard Los Ángeles Pasadena/Monrovia. ¡Qué tengas un lindo día!

10/10 Excelente

Gilberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, always ready to help
Se hospedó 4 noches en septiembre de 2022
Respuesta de Customer Service, el 26 sept. 2022
Thank you for sharing this wonderful review, Gilberto!We are very pleased to hear that you had an enjoyable experience at Courtyard Los Angeles Pasadena/Monrovia! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

8/10 Bueno

Alejandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
accesible
Se hospedó 1 noche en diciembre de 2021
Respuesta de Customer Service, el 9 dic. 2021
Thanks for the great rating, Alejandra! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Courtyard Los Angeles Pasadena/Monrovia soon, we'd love to have you back!

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highway noise could be an issue, othewise an excellent choice
Se hospedó 6 noches en mayo de 2021

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No me gusto el ruido Del highway
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La regadera estaba bastante mal y es increíble que no tengan caja de seguridad en los cuartos
Se hospedó 2 noches en marzo de 2021

8/10 Bueno

Guillermo

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021

10/10 Excelente

Sergio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue una estancia cómoda y segura una amabilidad impresionante muchas gracias por la comodidad que nos brindaron 👍
Se hospedó 3 noches en febrero de 2021

10/10 Excelente

Maria

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2020

8/10 Bueno

Jesus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2020

10/10 Excelente

Ernesto

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2020

10/10 Excelente

Kevinlopez, Phoenix az

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La atención de los trabajadores, así como el trato a los clientes
Se hospedó 1 noche en junio de 2020

8/10 Bueno

JOSE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy aceptable la parte de la comida les falta un poco más de servicio el resto muy bien
Se hospedó 11 noches en febrero de 2019

10/10 Excelente

Marcela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2018
Respuesta de Colleen, el 5 sept. 2018
Thank You

10/10 Excelente

Marcela, CDMX

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super servicii
Esta bieb ubicado. las habitaciones y el servicio muy buenos.
Se hospedó 3 noches en diciembre de 2017

8/10 Bueno

Carmen

Le gustó: Limpieza y condiciones de la propiedad
Se escucha ruido de la carretera, hab pequeñas
Al parecer, es complicado los check in en los Marriotts, se demoran y no encuentran las reservas. Las habitaciones no tienen suficiente aislamiento para no escuchar los ruidos de las carreteras. Las habitaciones estan pequeñas.
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

SUE

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
muy buen servicio del personal, lo malo es que para el precio que cuesta, a pesar de ser habitaciones pequeñas, no tienen incluido el desayuno
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast was limited
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 12 abr. 2024
Patricia, it's great to hear you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia. We appreciate your remark in relation to our current breakfast options. Rest assured that we are always seeking feedback to enhance guest experience, and your review is valuable in this constant effort. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything here was beautiful. Beautiful rooms and lots of dining and shopping options walking distance.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 11 abr. 2024
Michael, we're thrilled to hear that you found your stay at Courtyard Los Angeles Pasadena/Monrovia to be wonderful. It's great to know you appreciated our aesthetically pleasing rooms and the convenience of having various dining and shopping venues close by. We look forward to welcoming you back in the future for another fantastic stay.

10/10 Excelente

Mariquita, kansas city

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful front desk. This hotel is a clean property and has a fun pool thats at a good temperature. Professional staff .
Se hospedó 6 noches en marzo de 2024
Respuesta de Customer Service, el 4 abr. 2024
Mariquita, we're delighted to hear that you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia. It's wonderful to know that our front desk team members were able to offer assistance and that the cleanliness of our property met your expectations. We take pride in our enjoyable pool facility and aim to maintain a comfortable temperature for all our guests. Your acknowledgment of our professionalism is very much appreciated. We hope to welcome you back soon!

8/10 Bueno

Giang

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 17 abr. 2024
Giang, thank you for taking the time to rate your stay at Courtyard Los Angeles Pasadena/Monrovia. We're thrilled to see that you had an enjoyable experience overall. The team hopes to welcome you back in the near future for an even better stay. Safe travels!

10/10 Excelente

Dylan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very kind staff at the front desk and dining area
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 28 mar. 2024
Dylan, it's terrific to hear that you had a positive experience at Courtyard Los Angeles Pasadena/Monrovia. We are always pleased when our dedicated team members at the front desk and dining area receive recognition for their kindness. We hope to welcome you back soon for another outstanding visit.

8/10 Bueno

Leticia, San Jacinto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was very clean and nice. Kinda close to freeway so can hear the cars but it's a white noise. Bed is on the stiff side. We would stay again. Free cookies at front desk were yummy
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 27 mar. 2024
Leticia, it's great to know you appreciated the cleanliness at Courtyard Los Angeles Pasadena/Monrovia and enjoyed our complimentary cookies. We acknowledge your feedback about the freeway noise and bedding comfort. We'll definitely continue our efforts to ensure our guests' comfort and relaxation. We'll be pleased to welcome you back.

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love it
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Jessica, thank you for the glowing feedback! We are thrilled that you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia. Your positive feedback encourages our team to continually improve guest experiences. We hope to serve you again the next time your travels bring you our way.

10/10 Excelente

Madeline

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Madeline, we're thrilled to hear you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia. It's wonderful that you appreciated the cleanliness and pleasant ambiance. We cannot wait to welcome you back in the future!

6/10 Aceptable

Teodoro, Fairfield

Se hospedó 7 noches en diciembre de 2023
Respuesta de Customer Service, el 22 mar. 2024
Teodoro, it seems your recent stay was satisfactory but not exceptional. If any aspects of your visit fell short of your expectations, kindly share more details. Hearing from guests like you helps us improve. We hope to deliver a more enhanced experience on your next visit.

2/10 Terrible

Jonathan

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 31 mar. 2024
We appreciate the feedback, Jonathan.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We LOVED the fresh baked cookies and lemonade. We felt so very welcomed. We look forward to returning.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
Richard, it's wonderful to hear you had such a fantastic stay at Courtyard Los Angeles Pasadena/Monrovia. Your words about the freshly-baked cookies and lemonade are truly appreciated. We also greatly value your recognition of our welcoming atmosphere. We're eagerly anticipating your return.

4/10 Malo

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sounded like my room was on the left lane of the freeway. Room 508 I think It was. Maybe got 4 hours sleep. Terrible coffee In the room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 5 mar. 2024
James, it's regrettable to hear of some of the challenges you encountered during your stay, particularly regarding any noise intrusion and the coffee provided in the room. Now, while we can't change the past, we're keen on using such feedback towards making improvements for the future. We appreciate you for sharing your opinion and would be glad to welcome you back for a more satisfying experience next time.

10/10 Excelente

Tiana

Respuesta de Customer Service, el 17 feb. 2024
Thank you for the amazing rating, Tiana!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard Los Angeles Pasadena/Monrovia soon!Thanks again for leaving your feedback!

10/10 Excelente

Elisabeth M

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall an enjoyable stay. The service was warm and attentive. The room was comfortable and clean. The bed was heavenly. My one and only issue was the shower head was mounted too low for my 5’9” head.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 15 feb. 2024
Elisabeth, thank you for sharing your pleasant experience at Courtyard Los Angeles Pasadena/Monrovia. It's delightful to learn that our service, comfortable rooms, and heavenly beds made your stay enjoyable. We regret any inconvenience due to the shower head height. Please know it's our aim to be as accommodating as possible and your feedback will help us improve future guest experiences. We look forward to your next visit.

10/10 Excelente

Lance

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 22 mar. 2024
Lance, we're thrilled you had a fantastic stay at Courtyard Los Angeles Pasadena/Monrovia. Your stellar rating is truly appreciated. We look forward to hosting you again on your next trip. Safe travels!

10/10 Excelente

Chieko

Viaje en pareja
Shower head was too low for us. But over all, good and convenient location, nice bed and pillows, and good views. We will be back again.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 8 feb. 2024
Chieko, thank you for choosing Courtyard Los Angeles Pasadena/Monrovia for your stay. We appreciate you acknowledging our excellent location, comfortable bedding, and impressive views. In future, do not hesitate to express your concerns, like the shower head height, to our dedicated team members so they can assist promptly. We eagerly anticipate your next visit. Safe travels until then.

10/10 Excelente

Wei

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
周边环境方便
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 31 ene. 2024
Wei,很高兴听到您发现洛杉矶帕萨迪纳/蒙罗维亚万怡酒店周围环境便利,我们感谢您的星级评价!我们重视您的反馈,并期待您的再次光临。

10/10 Excelente

Dana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 31 ene. 2024
Dana, Courtyard Los Angeles Pasadena/Monrovia is thrilled to see your 5-star rating. The team strives to provide an exceptional stay and is glad that was your experience. We hope to see you again on your next visit to Los Angeles.

10/10 Excelente

Johnny

Viaje de negocios
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 25 ene. 2024
Johnny, it's certainly great to hear that you had an excellent experience at Courtyard Los Angeles Pasadena/Monrovia. Your remarkable rating is a testament to the effort our team members dedicate to providing a superb stay. We appreciate your feedback via Expedia and hope to welcome you back in the future!

8/10 Bueno

Michael, Indio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The property is old but clean and the staff is very friendly. The-neighborhood is depressed with many businesses closed.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 21 ene. 2024
Michael, thank you for choosing to stay at the Courtyard Los Angeles Pasadena/Monrovia. It's wonderful to hear that the cleanliness of the property and the friendliness of the team members met your expectations. In regards to the surrounding neighborhood, we understand that the experience outside can impact your stay, and we appreciate your understanding in this area that is out of our control. We look forward to welcoming you back in the future.

10/10 Excelente

Leatrice

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I came to town for funeral and needed a room early to change my clothes. Thank you and appreciate it..
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 22 ene. 2024
Leatrice, we're very glad that Courtyard Los Angeles Pasadena/Monrovia could be part of your support during a difficult time. It's heartening to hear that our accommodations met your needs and you felt grateful for the early check-in. We hope that if you're ever back in town under happier circumstances, we can welcome you once again. Thanks for choosing us.

6/10 Aceptable

Michael

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
A bit stinky
The room smelled like dirty carpet, they need to renovate this hotel or give it a good spring cleaning. It is dated and stinky… room 411
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Michael, it's regrettable to hear of the inconveniences you faced during your stay. Cleanliness and comfort are crucial to us, hence any failure in upkeep or aroma control disappoints us as much as it may have disappointed you. Your mention of refurbishing is duly noted. It is our hope to always provide a pleasant experience and we appreciate your suggestions. We aspire to do better in these areas and genuinely appreciate your feedback.

2/10 Terrible

Jennifer

No le gustó: Servicio y personal
Still no refund
I reserved a room and because it was after midnight the system reset my reservation to check in the following day. There were no rooms available to check me into when i arrived. Front desk said she put a note in to be refunded because of the system glitch. I did not check in or stay at your hotel. Ive contacted Hotels.com. They say the requested a refund to my account. Its January 10,2024 and i have yet to receive a refund on my card. I had to find another room to check into. I have the statement from the Hilton, where I ended up checking into.
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 12 ene. 2024
Jennifer, we regret that you faced inconvenience due to an unexpected reservation issue. We strive to ensure our guests don't encounter such mishaps and it's unfortunate that you had this experience. While we wish your experience was smoother this time around, we hope to have a chance to provide a more seamless experience in the future.

10/10 Excelente

Mayra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Thanks for sharing this perfect rating, Mayra!We're thrilled to hear you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Bueno

Raymond

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Raymond, it's wonderful to know that you had a satisfactory stay at Courtyard Los Angeles Pasadena/Monrovia. It's always inspiring for our team members to receive feedback from our guests. We hope we'll be your choice again in the future when your travels bring you back to Los Angeles.

4/10 Malo

Raymond

No le gustó: Comodidad de las habitaciones
Unbearable Noise
I stayed on the 5th floor where we were on the same level as the highway. The level of vehicle noise was so loud that you could hear even the radios in the trucks passing by. Even with pillows covering both ears the noise was so loud. I have stayed in Marriott properties located right in an airport that had better sound insulation.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 8 ene. 2024
Raymond, we regret to hear that your experience did not meet your expectations due to the noise from the highway. We strive to provide a peaceful environment for our guests and we understand how crucial a good night's sleep is. Your feedback about the sound insulation is valued and will be taken into consideration as we continuously work towards enhancing our services. We hope for an opportunity to welcome you back for a much improved stay.

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 8 noches en diciembre de 2023
Respuesta de Customer Service, el 9 ene. 2024
Thank you for the great rating, Cindy!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Los Angeles Pasadena/Monrovia! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 Malo

Michael

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Hopefully it gets better
First room stank really bad and it wasn't obvious as to why. Switched rooms because the sofa bed mattress was stained and terribly worn out. The hotel staff was super helpful about it.The new room also stank really bad. The next morning we saw the A/C vent was covered in mold which explains the smell in both rooms. I explained the issue to the hotel staff. They were sympathetic and helpful. Hotels.com gave me a full refund after I provided pics of the issues. I was expecting something back so I'm happy as far as that goes.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 31 dic. 2023
Michael, your experience is regretful, particularly with regard to the quality of room comfort. Addressing issues like a malodorous environment in complete transparency is crucial to us. We apologize for the inconvenience with the room switch and appreciate the patience exhibited. It’s reassuring to note our colleagues were supportive throughout. Measures like thorough inspections are being put to action to prevent further instances. Please be assured your feedback is taken very sincerely.

10/10 Excelente

Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 31 dic. 2023
Scott, thank you for your positive feedback. We're delighted to hear you found the location of Courtyard Los Angeles Pasadena/Monrovia convenient for your stay. We hope to welcome you back soon!