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Opiniones de Fairfield Inn Santa Clarita Valencia

2.5 out of 5
Fairfield Inn Santa Clarita Valencia
25340 The Old Rd, Stevenson Ranch, CA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 623 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 255 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 67 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 35 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 1006 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice
Se hospedó 2 noches en marzo de 2024
Respuesta de Karen, el 17 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Bueno

ARTURO

Se hospedó 1 noche en enero de 2024
Respuesta de Julie H, el 26 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Julie H, el 17 ago. 2023
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excelente

Erick

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy cómoda y excelente servicio, solo la puerta de acceso al estacionamiento no funcionaba y tenía que ir por otra puerta cercana, pero tenía que ir unos pasos mas
Se hospedó 2 noches en julio de 2023
Respuesta de Julie H, el 7 ago. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Julie H., Front Desk Supervisor

10/10 Excelente

Sergio

Se hospedó 4 noches en julio de 2023
Respuesta de Julie H, el 23 jul. 2023
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excelente

Aaron Antonio Aceves

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Las habitacion del hotel estan muy limpias ademas de que tienen refrigerador (frigobar) y microondas que es una ayuda cuando vas con familia o pequenos
Se hospedó 2 noches en abril de 2023
Respuesta de Sarah J. , el 26 abr. 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

8/10 Bueno

José Raúl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Las habitaciones son cómodas y el hotel es limpio.
Se hospedó 1 noche en abril de 2023
Respuesta de Sarah J. , el 20 abr. 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

10/10 Excelente

Mariel

Se hospedó 1 noche en marzo de 2023
Respuesta de Sarah J. , el 9 mar. 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

10/10 Excelente

JOSE SAMUEL

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Respuesta de Sarah , el 9 dic. 2022
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed our facilities and customer service. We hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Desk Supervisor

2/10 Terrible

Jessica

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Mi familia y yo Terminamos con unas picaduras de algún animal
Respuesta de Sarah , el 3 dic. 2022
Gracias por tomarse el tiempo para hacernos saber acerca de su experiencia durante su estancia con nosotros. Su experiencia en nuestro hotel está por debajo de nuestro estándar.Brindar el más alto nivel de hospitalidad es nuestra prioridad número uno y me disculpo sinceramente por no cumplir con sus expectativas. He compartido sus comentarios con nuestro equipo de liderazgo para garantizar que se implementen y revisen las pautas necesarias para evitar que este problema ocurra en el futuro.Sinceramente,sara jsupervisor de recepción

8/10 Bueno

ARACELY GUTIERREZ

Se hospedó 3 noches en noviembre de 2022
Respuesta de Sarah, el 27 nov. 2022
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Sarah J. Front Desk Supervisor

8/10 Bueno

Manuel

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
CERCANO A LOS ANGELES PERO NO TAN CARO
Se hospedó 2 noches en septiembre de 2022
Respuesta de Karen, el 18 oct. 2022
Buenas tardes, agradecemos sus comentarios sobre su reciente estadía en el Fairfield Inn en Santa Clarita. Nos complace saber que disfrutó de su estadía en nuestro hotel y esperamos que nos considere nuevamente si sus viajes lo traen de regreso al área de Los Ángeles.Saludos,Karen e.Gerente de recepción

10/10 Excelente

Adriana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
lo recomiendo ampliamente
Me gusto mucho este hotel por elo precio y la limpieza de las habittaciones me parecio justo
Se hospedó 1 noche en enero de 2022
Respuesta de Karen, el 5 ene. 2022
Buenas tardes, agradecemos sus comentarios positivos sobre su reciente estadía en el Fairfield Inn en Santa Clarita. Nos complace saber que disfrutó de nuestro limpio hotel. Esperamos que vuelva a considerarnos si sus viajes lo llevan de regreso al área de Los Ángeles. Atentamente, Karen Espericueta Gerente de Recepción

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien ubicado y cuidado
Se hospedó 1 noche en agosto de 2021
Respuesta de Karen, el 14 ago. 2021
Buenas tardes, agradecemos sus comentarios sobre su reciente estadía en el Fairfield Inn en Santa Clarita. Nos complace saber que disfrutó de su estadía en nuestra ubicación y esperamos que nos considere nuevamente si sus viajes lo llevan de regreso al área de Los Ángeles. Atentamente, Karen Espericueta Gerente de Recepción

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Deben tener mas variedad de desayuno. De lo demas todo fue excelente.
Se hospedó 7 noches en agosto de 2021
Respuesta de Karen, el 11 sept. 2021
Buenas tardes, agradecemos sus comentarios sobre su reciente estadía en el Fairfield Inn en Santa Clarita. Nos complace saber que disfrutó de su estadía con nosotros y esperamos que vuelva a considerarnos si sus viajes lo llevan de regreso al área de Los Ángeles. Atentamente, Karen Espericueta Gerente de Recepción

10/10 Excelente

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019
Respuesta de Karen, el 26 dic. 2019
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Karen Espericueta Front Office Manager

10/10 Excelente

adela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente atencion
Se hospedó 1 noche en septiembre de 2017
Respuesta de Brad Cleveland, el 4 oct. 2017
Buenas tardes, Gracias por la calificación positiva. Nos alegramos de que haya disfrutado de su estancia. Esperamos que nos considere de nuevo si sus futuros viajes lo traen de regreso a la zona de Santa Clarita, Atentamente, Justin DeGuzman Supervisor principal

10/10 Excelente

Sofia, Viña del Mar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Grata sopresa
El hotel superó nuestras expectativas, ya que nos habíamos quedado en uno de la misma cadena en Sn Bernardino, que había sido muy malo. Por lo que reservamos con muchas dudas. Sin embargo, nuestra experiencia fue muy grata, ya que sus estándares eran más relacionados con los de otras cadenas similares de la misma categoría entregando una habitación cómoda con un baño dividido entre lavado y wc, que nos resultó práctico en nuestra dinámica familiar; junto con desayuno, wifi y estacionamiento gratis, además de espacio de lavandería (ideal para quienes hacen viajes largos), piscina y bebestibles calientes siempre a disposición. Sumado a un personal muy atento y presto a ayudar. El sector del hotel no tiene un atractivo en particular, aunque tiene comercio y restorantes disponibles, además de estar a 20 app en autopista de todos los lugares interesantes de LA.
Sofia, Thank you so much for sharing with us about your recent stay at the Fairfield Inn Santa Clarita. I am glad to hear that we exceeded your expectations and that you enjoyed your stay! We pride ourselves on the level of service that we provide to you. We look forward to seeing you during your future travels to the Santa Clarita area! Happy Travels.

10/10 Excelente

Robbie

Viaje en pareja
Check in was seamless and very quick. The facility has quite a bit of wear and has not been updated in quite a bit of time. It appears that this facility is used for folks enjoying magic mountain. Overall, OK.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah, el 26 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

10/10 Excelente

William

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah, el 24 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

10/10 Excelente

Vahe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very polite and helpful stuff
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah, el 19 mar. 2024
We hope you enjoyed your stay with us at Fairfield Inn and hope you will choose again in your future visits!

10/10 Excelente

Emily

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff service and it was very clean and very comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah, el 19 mar. 2024
We hope you enjoyed your stay with us and hope you choose Fairfield Inn for your future visits.

8/10 Bueno

Shelley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Feline Friendly is Greatly Appreciated!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah, el 19 mar. 2024
We hope you enjoyed your stay with us and hope you choose Fairfield Inn for your future visits.

10/10 Excelente

Gabriela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Karen, el 17 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Bueno

Karen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I think we were given an accessible room because the bathroom sink was freestanding and did not have any counter space for toiletries. Other than that the room was clean and comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah, el 21 mar. 2024
We appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Sarah ChampionFront Office Manager

10/10 Excelente

Steve

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
Staff was very friendly and helpful
Se hospedó 1 noche en marzo de 2024
Respuesta de Karen, el 17 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Bueno

Kendra, Sonora

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is located conveniently close to I-5. Breakfast was good. Room was spacious.
Se hospedó 1 noche en marzo de 2024
Respuesta de Karen, el 17 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Bueno

Praseuth, Henderson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Karen, el 17 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Bueno

Rouella

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean and the check in seamless. Lots of other hotels around the property.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Lee

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
The windows are terrible. It sounded like the windows were open. You could hear everything outside all night long.
Se hospedó 1 noche en marzo de 2024
Respuesta de Karen, el 7 mar. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Karen EspericuetaOperations Manager

8/10 Bueno

Troy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
clean good breakfast
Se hospedó 2 noches en febrero de 2024
Respuesta de Karen, el 27 feb. 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excelente

Samir

Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah, el 21 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

8/10 Bueno

Annabelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was clean. The staff were nice except that while we were getting breakfast they cleaned up my sister’s room and threw away her things.
Se hospedó 2 noches en febrero de 2024
Respuesta de Karen, el 27 feb. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards,Karen E.Operations Manager

10/10 Excelente

Jennifer

Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah, el 21 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

8/10 Bueno

Maria

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good until house keeping starts cleaning at 8AM!!! Not just cleaning, but slamming doors, drawers, and what ever else was thrown. Overall, good stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de Karen, el 18 feb. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Karen E.Operations Manager

10/10 Excelente

Ryan

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and great location
Se hospedó 1 noche en febrero de 2024
Respuesta de Karen, el 16 feb. 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our hotel. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excelente

Jackie

Le gustó: Limpieza, servicios, condiciones de la propiedad
Easy freeway access Clean Good staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Karen, el 16 feb. 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed our location and staff members. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excelente

Diego

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No complaints
Se hospedó 1 noche en febrero de 2024
Respuesta de Karen, el 16 feb. 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Karen E., el 2 feb. 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excelente

Roy Bonilla

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and safe.
Se hospedó 4 noches en enero de 2024
Respuesta de Karen E., el 2 feb. 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

6/10 Aceptable

Jorge

Viaje de negocios, Viaje en pareja
Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Julie H, el 26 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Servicios
Hotel just needs a bit of a upgrade but overral good and perfect for a one night stay
Se hospedó 1 noche en enero de 2024
Respuesta de Julie H, el 26 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excelente

Rodolfo

Se hospedó 1 noche en enero de 2024
Respuesta de Julie H, el 10 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Bueno

Hari Vijay

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Julie H, el 10 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excelente

Robyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Julie H, el 10 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excelente

Douglas

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was perfectly clean and quiet. The breakfast was good. Very convenient, close to the highway.
Respuesta de Julie H, el 10 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excelente

Cinde

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Julie H, el 10 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

2/10 Terrible

Lisa, Prescott

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
This property had many items that were broken including we did not have hot water. We gave management a chance to correct this by some sort of refund as we were not told they were having issues with their boiler when we had 5 people check in to the suite we paid for. I would have expected notice of this at check in with a discount or other similar hotel options in area with rooms. Hot water for showers is an expected part of the hotel experience when coming to prepare for events and vacations. I feel they did not live up to the Marriott name and are stealing by charging full price while showers were not available to us unless we used cold water in January. In addition, there was no shampoo or condition in the dispensers, the drain was clogged. The jets on the hot tub didn't work. There was a sign on the juice dispenser for breakfast that it was out of of order without other juice options provided. I waited to do a review to see if management would work this out with us but through Expedia, they have refused. We came in late at night and left at 4:00 am and found out the water was not hot for showers. We called throughout the day to a busy signal to alert them of concerns with our room. When we arrived back for night two near 10, though expedia also emailed them, none of the conditions were taken care of, we reported them again and that is when maintenance came to fix the drain but told us hot water was an issue throughout the building given all the complaints.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Julie H, el 10 ene. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issue with our water heater from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Best regards, Julie H. Front Office Supervisor

10/10 Excelente

Elizabeth

Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Julie H, el 10 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excelente

Elizabeth

Viaje en pareja
Le gustó: Servicios
Beds and cleanliness of the room were great
Se hospedó 1 noche en diciembre de 2023
Respuesta de Julie H, el 10 ene. 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor