Dear Jose,Thank you for taking a moment to leave a review. We regret to learn of your disappointment with your stay. While we offer complimentary internet service in our public spaces, I am truly sorry that we did not offer you the option to sign up for our rewards program which includes complimentary Wi-Fi and other great benefits. We will share your comments with the team to ensure this was an isolated experience. It was a pleasure having you here, and we hope you enjoyed your time in Los Angeles.Kathy AdrianceRenaissance Experience Specialist

Dear Karla,Thank you for your five-star review! It's lovely to hear that your check-in experience with our reception set a positive tone for your stay. Our team takes great pride in delivering excellent service, and your kind words affirm that we're on the right track. We look forward to welcoming you back for another superb experience!Kathy AdrianceRenaissance Experience Specialist

Dear Begoña, Thank you for your thoughtful review of Renaissance Los Angeles Airport Hotel. We are here to help you transcend the rigors of travel while on the road, and our rooms have been thoughtfully crafted to ensure you rise refreshed. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. Your comments were a pleasure to read, and we thank you again for your feedback. We look forward to seeing you again soon.Sincerely, Kathy Adriance, Renaissance Experience Specialist

Dear Hugo,We're delighted you enjoyed your stay at Renaissance Los Angeles Airport Hotel! Please come see us again soon.Kathy AdrianceRenaissance Experience Specialist

Dear Natalia, Thank you for choosing our hotel and for taking the time to write a review. Please accept our apologies for the frustration and inconvenience caused by our shuttle being delayed due to traffic. While we make every effort to provide prompt airport service for our guests, sometimes we encounter heavy traffic making it impossible to strictly adhere to a schedule. We are sorry for the delay and hope we will have a future opportunity to provide a better experience for you. Sincerely, Kathy Adriance, Renaissance Experience Specialist

Dear Carlos, We appreciate the fantastic review, and we thank you for choosing Renaissance Los Angeles Airport Hotel. It is always great having our devotion to service recognized, and we are delighted you enjoyed our refreshing, quiet and relaxing accommodations. Thank you for staying with us, it was a pleasure having you as our guestSincerely, Kathy Adriance, Renaissance Experience Specialist

Dear Alberto,On behalf of all of us at Renaissance Los Angeles Airport Hotel, thank you for the generous rating. We are very glad to learn how much you enjoyed your time here. Thank you for choosing us for your visit to Los Angeles, and we look forward to accommodating you again soon.Sincerely, Kathy Adriance, Renaissance Experience Specialist

Dear Ms. Angelica, We are delighted you had an outstanding stay at Renaissance Los Angeles Airport Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely, Kathy Adriance, Senior Administrative Assistant

Dear Andrea, We truly apologize for the power outage while you were here and for any inconvenience this has caused. We made every effort to communicate this in advance to all of our guests. This was a mandatory annual testing which requires us to turn off the power completely for a few hours in order to test life and fire safety equipment. We sincerely apologize that you were not made aware of this during your stay and would like the opportunity to speak with you directly. At your earliest convenience, please reach out to us directly at the hotel. We hope to resolve this to your satisfaction and regain your trust. Thank you againSincerely,Kathy Adriance, Senior Administrative Assistant

Dear Rene, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your feedback, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Renaissance Los Angeles Airport Hotel, and we look forward to welcoming you again soon.Sincerely, Kathy Adriance, Senior Administrative Assistant

Dear Marcelo, Thank you for your review. We regret your disappointment with our internet being a paid service and are sorry for the billing-related concern you outlined. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Sincerely, Kathy Adriance, Senior Administrative Assistant

Dear Cristiana, Thank you so much for the perfect rating of your time at the Renaissance Los Angeles Airport Hotel. It is always a pleasure to know when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely, Kathy Adriance, Senior Administrative Assistant

Dear Manuel,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Renaissance LAX.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Renaissance LAX.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Jhorlenny,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Renaissance LAX.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Veronica,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Renaissance LAX.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Emilio,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Renaissance LAX.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Ana, On behalf of the entire hotel team, I want to thank you for sharing about your experience with Renaissance LAX. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

Dear Julio, Thank you for taking the time to let us know about your experience while staying with us. Your experience with us is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

Dear Manuel, On behalf of the entire hotel team, I want to thank you for sharing about your experience with Renaissance LAX. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

Dear Derico, thank you for choosing us for your visit to Los Angeles. We are pleased our hotel met your expectations in most areas, but we are disappointed to know you had an issue in the bathroom of your room and that we were not able to resolve it while you were here. Our goal is to provide an enriching and relaxing stay, and we apologize this was not your experience. Thank you again for being our guest and also for your patience. We hope to host you again so that we can provide you with a better stay. Sincerely, Kathy Adriance, Senior Administrative Assistant

I apologize for the experience you had. If you would like to discuss further, please contact the manager on duty to discuss further.

I apologize that you did not enjoy our complimentary wireless options. I hope this does not deter you from staying with us in the future. Thank you for you business.

Dear Luis, thank you for being our guest at Renaissance Los Angeles Airport Hotel. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Robin Wolfe, Director of Operations

Glad you enjoyed your stay. Thank you

So glad you enjoyed your stay. We look forward to welcoming you back in the near future.

Sorry to hear things were not as expected. We appreciate your feedback.

Thank you for staying with us! Glad you enjoyed.

Thank you for staying with us!