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Opiniones de Level Los Angeles Downtown - South Olive

4.5 out of 5
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 526 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 181 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 116 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 80 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 98 de 1001 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jose Alberto Valtierra

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Muy mala limpieza y cobran cargos excesivos diarios, nunca había experimentado algo así .
Se hospedó 4 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager , el 22 ene. 2024
Gracias por tomarse el tiempo para proporcionar su opinión. Lamentamos sinceramente que su experiencia con la limpieza de nuestras instalaciones no haya cumplido con sus expectativas, ya que mantenemos altos estándares en nuestros servicios de limpieza. Además, entendemos sus preocupaciones respecto a los cargos diarios y pedimos disculpas si estos no fueron comunicados claramente o le parecieron excesivos. Estamos comprometidos a asegurar transparencia en nuestra estructura de precios y continuamente revisamos nuestras tarifas para alinearlas con los estándares de la industria y las expectativas de nuestros huéspedes. Sus comentarios son valiosos para ayudarnos a mejorar nuestro servicio. Agradeceríamos la oportunidad de discutir su experiencia más a fondo y ver cómo podemos enmendar la situación. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia mucho mejor en el futuro.

10/10 Excelente

Martin Antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager , el 18 dic. 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excelente

Mary

Le gustó: Limpieza y servicio y personal
Respuesta de Aaron Gonzales- Guest Services Manager , el 8 feb. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

6/10 Aceptable

JOSE

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
No me gusto que como huesped tienes que pagar por el Parking
Se hospedó 1 noche en noviembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager , el 28 nov. 2023
Lamentamos que la política de estacionamiento haya afectado tu experiencia como huésped. Entendemos que los cargos adicionales pueden ser frustrantes, y apreciamos tus comentarios al respecto. Buscamos constantemente formas de mejorar y brindar la mejor experiencia posible a nuestros huéspedes. Tomaremos en consideración tu retroalimentación sobre la tarifa de estacionamiento al revisar nuestras políticas y explorar opciones para hacer que la experiencia de estacionamiento sea más conveniente y accesible en el futuro. Agradecemos que hayas compartido tus inquietudes y esperamos poder recibirte nuevamente con una experiencia mejorada.

4/10 Malo

Javier

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gustó nada
Se hospedó 2 noches en agosto de 2023
Respuesta de Aaron Gonzales- Guest Services Manager , el 1 sept. 2023
Gracias por ser nuestro invitado. Lamentamos mucho que no haya disfrutado de su visita. Esperamos poder darle la bienvenida nuevamente para una mejor experiencia en el futuro.

10/10 Excelente

Ldg.

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent hotel, perfect location if you are going on business to the fashion district, very good size rooms. My only complaint is that I never received my complimentary bottle of wine as an Expedia Gold customer.
Se hospedó 5 noches en junio de 2023
Respuesta de Aaron Gonzales- Guest Services Manager , el 1 jul. 2023
Thank you for your positive review of our hotel and for choosing us for your business trip to the fashion district. We're glad to hear that you found our location convenient and enjoyed the spacious rooms. We apologize for the oversight in not providing your complimentary bottle of wine as an Expedia Gold member. Your feedback is important to us, and we will ensure that this issue is addressed to avoid similar instances in the future. We appreciate your understanding and hope to welcome you back for another great stay soon

4/10 Malo

Humberto Elenes

Viaje familiar, Viaje familiar con niños
No le gustó: Condiciones de la propiedad
Estaba muy sucio todo. Los baños en muy malas condiciones (lavabo tapado, una puerta no cerraba), no hay utensilios necesarios en la cocina. Los elevadores no funcionaban y había que esperar mucho tiempo. Definitivamente no regresaremos nunca.
Respuesta de Aaron Gonzales- Guest Services Manager , el 7 ene. 2023
Gracias por ser nuestro invitado en Level y por tomarse el tiempo para brindar sus comentarios honestos. Nuestro objetivo constante es brindar la mejor experiencia a todos nuestros huéspedes; sin embargo, acepte nuestras más sinceras disculpas por los inconvenientes que encontró durante su visita. Hemos enviado sus comentarios a nuestro equipo de administración para mejorar estos problemas en el futuro. Esperamos cambiar su experiencia y darle la bienvenida a Level en el futuro.

8/10 Bueno

Pedro

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Esta muy bonito el hotel y los empleados muy amables solo que me prometieron que me darían una botella de vino de bienvenida lo cual no ocurrió.
Respuesta de Aaron Gonzales- Guest Services Manager , el 1 ene. 2023
Gracias por ser nuestro invitado en Level Downtown Los Ángeles y por tomarse el tiempo para brindar sus excelentes comentarios. Nuestro objetivo constante es brindar la mejor experiencia al huésped en nuestra industria. Estamos muy contentos de saber que tuvo una estancia maravillosa en general. Lo sentimos mucho por no proporcionar su regalo VIP. Hemos reembolsado sus tarifas de estacionamiento como disculpa. ¡Esperamos darle la bienvenida de nuevo en el futuro!

10/10 Excelente

Carlos

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Increíble hotel súper limpio, el personal muy atentos, las instalaciones del hotel son lo máximo la piscina la cancha, las habitaciones lo maximo grandes y la vista muy buena. Le doy 10 pts en todos los aspectos
Se hospedó 3 noches en septiembre de 2022
Respuesta de Aaron Gonzales- Guest Services Manager , el 13 sept. 2022
We are very pleased you discovered Level during your recent visit to Los Angeles. We are certainly an oasis in the sky for any guest searching to escape the fast pace energy of city life. Moments from great shops and restaurants, many of our guests find it convenient to walk to every popular downtown destination. We are very pleased to hear you enjoyed Level and all of the wonderful amenities we have to offer. We hope to welcome you back in the near future.

8/10 Bueno

oscar

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Todo bien solo que cobran todo limpieza el costo de estacionamiento es excesivo fuera de todo contexto 500 usd por 9 noches !!
Se hospedó 8 noches en agosto de 2022
Respuesta de Aaron Gonzales- Guest Services Manager , el 26 ago. 2022
Thank you for being our guest. We are happy to see you had an overall wonderful visit. We are a little different than most hotels. Level is designed to provide our guests with their own apartment living experience. We do not provide daily housekeeping service; however, we can deliver fresh towels and other amenities to the suite by request. We hope to welcome you back to Level in the future.

2/10 Terrible

Leirys

Viaje familiar
No le gustó: Limpieza y servicios
Muy mal trabajo nunca mas regreso a ese hotel muy poco profesionales,mentirosos,falta de respeto etc pésimos todos
Se hospedó 5 noches en julio de 2022
Respuesta de Aaron Gonzales- Guest Services Manager , el 26 jul. 2022
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit.

10/10 Excelente

Adriana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todos muy amables recepcionistas el cuarto estuvo hermoso
Se hospedó 1 noche en noviembre de 2021
Respuesta de LEVEL Management, el 27 nov. 2021
Hola Adriana, Muchas gracias por ser un huesped en LEVEL. Esperamos darle la bienvenida de nuevo en un futuro próximo.

6/10 Aceptable

Andres

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pesimo mantenimiento
Pesimo mantenimiento y limpieza. No se siguen recomendaciones para prevencion de Covid No servian ni la ducha ni la caja fuerte
Se hospedó 1 noche en septiembre de 2021
Respuesta de LEVEL Management, el 7 oct. 2021
Hola Andres, Gracias por ser nuestro invitado y compartir sus valiosos comentarios. Acepte nuestras más sinceras disculpas por no cumplir con sus expectativas. La seguridad y la limpieza son nuestras principales prioridades, y nos tomamos muy en serio este tipo de comentarios. Hemos hablado con nuestro equipo de limpieza para revisar nuestros procedimientos de limpieza y aplicación de COVID y asegurarnos de que otros huéspedes no se vean afectados negativamente en el futuro.

6/10 Aceptable

Oscar

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Mal servicio
El cuarto que nos dieron tenía pelos de perro en el sofá, manchadas las paredes, cubiertos incompletos. Se pedían cosas y las mandaban hasta la hora que querían. No hubo ni un solo momento en que limpiaran el cuarto a pesar de que nos comentaron que se podría hacer con cargo dijeron que no.
Se hospedó 5 noches en julio de 2021
Respuesta de Aaron Gonzales: Guest Services Manager , el 22 jul. 2021
Thank you for being our guest at LEVEL and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to LEVEL in the future.

10/10 Excelente

Edvin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beat my expectations!
Se hospedó 1 noche en abril de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 16 abr. 2024
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience

4/10 Malo

Megan

Viaje familiar, Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
My tv stop working many times. I was told the pool was open but it was closed had to go to the sister property.
Se hospedó 3 noches en abril de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 14 abr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was clean with amazing views of downtown los angles restaurants & shopping stores were in walking distance of our suite. the only issue was someone that occupied the suite next ours had at least 2 or 3 small dogs that were constantly barking or growling upon us entering or leaving our room and sometimes throughout the night we could hear them. other than that it’s a beautiful place to stay while in DTLA!
Se hospedó 4 noches en abril de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 14 abr. 2024
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.

10/10 Excelente

Illan

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 15 abr. 2024
We're so glad you enjoyed your stay at Level ! Thank you for taking the time to share your positive experience. It’s heartening to hear such glowing feedback score, and we can’t wait to have you stay with us again soon!

8/10 Bueno

Kalecia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay. We enjoyed our view. Please be prepared for the $100 a night incidentals charge. This was not disclosed at booking.
Se hospedó 3 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 8 abr. 2024
We're delighted to hear that you enjoyed your stay and the views at Level! Your feedback is invaluable, and we apologize for any lack of clarity regarding the incidental charge. We strive for transparency in all our communications and will take immediate steps to ensure our guests are fully informed about all potential charges at the time of booking. Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back to Level soon.

10/10 Excelente

Lorena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 9 abr. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 Malo

Heather Anne

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 8 abr. 2024
We want to extend our sincerest apologies for the discomfort you experienced during your recent stay at Level. It's disheartening to learn that we fell short of delivering the exceptional stay we strive for. Your feedback, while unspecified, is incredibly important to us and prompts immediate reflection and action to ensure that such issues are addressed and rectified. We deeply value your patronage and would welcome the opportunity to regain your trust. Please feel free to reach out directly should you wish to discuss your experience further or give us the chance to make amends.

4/10 Malo

Amy

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
We had a two bedroom, 2 bath suite which was super spacious and worked out well for our family of 5. However, we were pretty grossed out by how filthy it was. Cabinets had dirty handprints all over them and there were crumbs on the shelves. Shower had someone’s leftover shavings on top of the shampoo dispenser, grimy floors, baseboards in bad shape and pulling away from the wall. Our room looked over the patio where they project the movies outside each night and it was extremely loud pretty late into the night. The hallways smelled strongly of weed and some type of food cooking constantly. One of the biggest let downs were that because of the pictures we were expecting a really nice pool and hot tub area and all we found was an empty, run-down looking pool and a half-full hot tub that was out of service. Definitely wouldn’t have stayed there if we knew that were the case. The self parking was convenient but seemed a bit steep at $50/day. On the positive side the towels were really soft and the bed linens were clean and crisp.
Se hospedó 2 noches en abril de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 8 abr. 2024
Thank you for sharing your experience. It's great to know that the size and layout of the suite met the needs of your family, but we're truly sorry to hear about the cleanliness issues and other concerns you encountered. We hold ourselves to a high standard of cleanliness and maintenance, so it's disappointing to learn we fell short. We're also addressing the noise from the outdoor movie projections to ensure a more peaceful environment for our guests. Regarding the pool and hot tub, we're actively working on enhancements and regret any inconvenience caused by their current state. We appreciate your comments on the parking fees and will review our pricing structure. It's a relief to know you found comfort in the quality of our towels and bed linens. We're committed to making improvements and hope to restore your confidence in us for a future stay.

10/10 Excelente

Chelsea

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were pleasantly surprised to find this hotel. Modern and clean, the rooms were incredibly spacious. The hotel is pet friendly but still feels high end. Our dogs loved the city views. Friendly, accommodating staff. Will stay here next time we visit LA!
Se hospedó 2 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 8 abr. 2024
It's heartening to hear that your stay at Level exceeded your expectations with its contemporary design, cleanliness, and spaciousness. We're thrilled that both you and your pets enjoyed the cityscape from your room and that our team made a positive impression with their friendliness and helpfulness. We eagerly look forward to your next visit to LA and ensuring another wonderful stay for you and your furry companions!

6/10 Aceptable

Johnny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place
Se hospedó 1 noche en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 2 abr. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We hope to welcome you back for an even better visit in the near future. Thank you again!

6/10 Aceptable

HARUYOSHI

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 4 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 8 abr. 2024
We want to extend our sincerest apologies for the unpleasant experience you encountered during your stay at Level. It's always our goal to provide a comfortable and enjoyable environment for our guests, and we're truly sorry that we fell short of your expectations. Please know that we take your feedback seriously and are committed to addressing any issues to ensure a better experience for all our guests in the future. We deeply value your patronage and would appreciate the opportunity to make things right. If you're willing to share more details about your stay, we'd be grateful to hear from you, so we can take specific actions to improve.

10/10 Excelente

Sergio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was greeted and checked in fast and friendly, very clean and nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 1 abr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you were greeted warmly and experienced a swift check-in process. Our team takes great pride in maintaining a clean and welcoming environment, so it's fantastic to know that this was reflected during your stay. We look forward to welcoming you back to Level for another pleasant experience in the future!

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice view from suite. Definitely coming back
Se hospedó 1 noche en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 1 abr. 2024
We're delighted to hear that you enjoyed the view from your suite and are considering a return visit! Our team strives to provide memorable experiences, and it's great to know we've made a positive impression. Looking forward to welcoming you back to Level for another wonderful stay!

10/10 Excelente

Shellie, Honolulu

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 29 mar. 2024
Your generous rating for Level is greatly appreciated! Ensuring our guests have an exceptional stay is our top priority, and it's rewarding to know we achieved this for you. We hope to be your choice of stay again in the near future.

10/10 Excelente

Takeshi

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
家族5人で宿泊しましたが、洗濯機もあり、コンロがあるため料理もできるため非常に良かったです。
Se hospedó 5 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 29 mar. 2024
Thank you for sharing your positive experience at Level! We're delighted to hear that the in-room amenities like the washing machine and stove made your family stay more comfortable and convenient, allowing you the freedom to cook and manage your needs just like at home. It's our pleasure to provide a space where families can truly relax and enjoy their time together. We look forward to welcoming you and your family back for another memorable stay

6/10 Aceptable

Abdulraheman

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Late check in
Se hospedó 3 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 23 mar. 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to your room not being ready on time. We understand how important a smooth check-in process is to the overall experience and regret any distress this may have caused you. Please be assured, we are looking into this matter to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to serve you better during your next stay. If there's anything more we can do to make your next visit more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Kristy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was top tier!! The staff was amazing and the view is incredible!
Se hospedó 3 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 18 mar. 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.

10/10 Excelente

Andy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Basketball pool gym
Se hospedó 1 noche en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 15 mar. 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel, particularly enjoying our gym, pool, and basketball court facilities. It's always our aim to provide a variety of high-quality amenities to cater to all our guests' needs and preferences. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 Bueno

Shannon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
the furnished rooms are no frill- but they are comfortable with enough kitchen equipment to stay a few days. The pool and basketball court are great and the outdoor space with fire pits. We would stay again- lots of dining options near by
Se hospedó 3 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 15 mar. 2024
Thank you for taking the time to share your thoughts about your stay! We're delighted to hear that you found the furnished rooms comfortable and well-equipped for your needs, even if they are no-frill. It's great that the pool, basketball court, and the outdoor space with fire pits added to your enjoyment. We're also pleased that the variety of dining options nearby contributed positively to your experience. We look forward to welcoming you back for another stay in the future for an even better experience!

10/10 Excelente

Jamice

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 29 mar. 2024
Thank you so much for your wonderful feedback on your stay at Level! We're thrilled to hear that your experience was memorable. Your positive scores are a testament to our team's commitment to excellence. We eagerly anticipate your next visit!

2/10 Terrible

Asia

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The concierge staff was so respectable and nice .. but valet stereotyped us along with security.. Leaving us will one luggage carrier when we had multiple rooms they told us we all had to share one which wasn’t right we saw that it was multiple available. As far as security we followed all the rules and still got a room check I guess our appearance to them was suspicious because we didn’t look like the standard business people who occupy their residence I felt so ashamed and embarrassed..
Se hospedó 2 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 4 mar. 2024
We are truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to share your concerns. It's concerning that aspects of our service did not meet the high standards we strive to uphold, particularly in ensuring all guests feel valued and supported from arrival to departure. The situation you described regarding the handling of luggage and the unnecessary disturbance by our security team is not reflective of our ethos of hospitality and respect. Rest assured, we are taking immediate steps to review our procedures and staff training to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to demonstrate our commitment to excellence should you choose to stay with us again.

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 23 mar. 2024
We're so grateful for your kind words and happy to know you had a fantastic stay! Thank you for choosing Level and for taking the time to share your positive experience. Our team is delighted to have made your stay memorable, and we can't wait to have you with us again

10/10 Excelente

Pearla, Los Angeles

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
10/10
Se hospedó 2 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 27 feb. 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a pleasant stay with us. We hope to welcome you back to Level for another exceptional visit.

10/10 Excelente

Teruyuki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 27 feb. 2024
Thank you for being our guest and sharing your excellent feedback. Our constant goal is to provide exceptional service to our guests and we are delighted to hear you enjoyed your visit. We hope to see you again during your next visit to Los Angeles!

10/10 Excelente

Isidor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic staff. Amenities were above and beyond. Pool was closed yet we could use the sister property next door. Walkable almost anywhere. We will be back
Se hospedó 4 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 17 feb. 2024
Thank you for your wonderful review! We're delighted to know that our staff made a fantastic impression and that you enjoyed the amenities we offer. Thank you for your understanding about the pool arrangement with our sister property. We appreciate your understanding and flexibility. Your feedback about our convenient location is also much appreciated. We're excited to welcome you back to Level in the future!

10/10 Excelente

Cindy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Stay!
Se hospedó 3 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 17 feb. 2024
We're thrilled to hear you had a great stay! Thank you for choosing Level for your recent visit to Los Angeles and we hope to welcome you back soon.

10/10 Excelente

Spencer

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved that it had a beautiful roof-top area to hang out, the basketball court was amazing.
Se hospedó 3 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 17 feb. 2024
We're so pleased to hear you enjoyed the beautiful rooftop area and found the basketball court to be amazing! They are great amenities for the entire family to enjoy! We look forward to having you visit Level again and enjoy more of what we have to offer. Thank you for sharing your feedback!

2/10 Terrible

Rudy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible staff. Very un safe location. Worst “ hotel ” experience I’ve ever had.
Se hospedó 2 noches en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 30 ene. 2024
We are genuinely sorry to hear that your experience did not meet your expectations. We want to assure you that the safety and satisfaction of our guests are our top priorities. Please understand that we must adhere to the guidelines agreed upon at check-in to ensure the peaceful enjoyment, well-being, and security of all our guests and staff.

2/10 Terrible

Nisa

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
I came one hour after check in, guest services stated my card was declining I spent 10 minutes trying to get my card to go through. I called my bank and the transaction attempts didn’t show on their end, the guest services rep manually typed my card information in and magically it went through. We discovered after 15 mins the issue was their machine. After we secured the security deposit the hotel staff asked me to wait 5 more minutes to restock the kitchen with cooking items, I waited we’re now at 15 minutes. He comes back and ask that I wait another 20-30 minutes for them to mop the floor I advised I have time restrictions and cannot wait any longer this room was paid for weeks ago they’ve now wasted 25 minutes of my time due to being unorganized. I was placed into a room that was very dusty and still missing kitchen items so me waiting was for no reason as I could’ve gotten checked into my original room. Your staff also somehow combined my reservation with my brothers despite us booking them separately. Overall you all caused me to miss my ride to the lakers vs clippers game due to the time I wasted trying to check in. I am extremely frustrated by this entire experience.
Se hospedó 1 noche en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 25 ene. 2024
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.

10/10 Excelente

Danielle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful suites close to the crypto Arena where I was attending, areas not too bad has lots of things around. Amenities were nice, didn’t really use them that much as the weather didn’t allow for the pool.
Se hospedó 3 noches en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 25 ene. 2024
Thank you for taking the time to share your experience at Level. We're delighted to hear that you enjoyed the beauty and comfort of our suites, and found our location convenient for your visit to the Crypto Arena. It's great to know that you appreciated the amenities we offer, even though the weather didn't permit you to enjoy the pool as much as you might have liked. We strive to provide a great experience for our guests and are pleased to hear that the surrounding area added to your stay. We look forward to welcoming you back, hopefully with sunnier weather next time so you can fully enjoy all our amenities, including the pool.

10/10 Excelente

Allen, Leonia

Se hospedó 3 noches en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 25 ene. 2024
Thank you so much being our guest. We are thrilled to know that we met your expectations and that you had an enjoyable experience. Your satisfaction is our top priority, and it's rewarding to see our efforts reflected in your feedback. We look forward to welcoming you back in the near future and hope to continue exceeding your expectations on your next visit.

2/10 Terrible

Winston

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was supposed to get a complimentary wine bottle per day that didn’t happen.. was supposed to charge my card $230 Cad & they over charged $177
Respuesta de Aaron Gonzales- Guest Services Manager , el 22 ene. 2024
Thank you for your feedback. We sincerely apologize for not meeting your expectations with the complimentary wine bottle per day, which is an important part of our hospitality. We also deeply regret the discrepancy in billing and understand the inconvenience caused by the overcharge of 177 CAD on your card. Please rest assured, we are committed to rectifying these issues promptly. Our team will be in touch with you to ensure the correct adjustments are made and to discuss how we can make this right for you. Your satisfaction is paramount, and we are dedicated to improving our service to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager , el 22 ene. 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

8/10 Bueno

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, pleasant staff
Se hospedó 15 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager , el 18 ene. 2024
Thank you for taking the time to leave a review! We're delighted to hear that our location met your expectations and that our staff contributed positively to your experience. Our team strives to provide a welcoming and friendly atmosphere, so it's wonderful to know we've succeeded in making your stay pleasant. We hope to have the opportunity to welcome you back again soon.

4/10 Malo

Linawaty

Viaje familiar
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Services - Aaron Gonzales, el 15 ene. 2024
Thank you for being our guest and sharing your feedback. Please accept our apologies for any inconveniences your encountered during your visit. We hope we can improve your impression and welcome you back to Level in the future.

10/10 Excelente

Samson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Aaron Gonzales- Guest Services Manager, el 11 ene. 2024
Thank you for being our guest. We are delighted to hear you had an excellent visit with us. We hope to welcome you back to Level in the near future!