Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 467 de 1174 opiniones" "
10 - Excelente
467
Puntuación de 8, es decir, Bueno. Basada en 257 de 1174 opiniones" "
8 - Bueno
257
Puntuación de 6, es decir, Aceptable. Basada en 213 de 1174 opiniones" "
6 - Aceptable
213
Puntuación de 4, es decir, Malo. Basada en 113 de 1174 opiniones" "
4 - Malo
113
Puntuación de 2, es decir, Terrible. Basada en 124 de 1174 opiniones" "
2 - Terrible
124
8.0/10
Limpieza
8.0/10
Servicio y personal
7.6/10
Servicios
7.6/10
Condiciones de la propiedad
7.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Jung Kiel
Viaje en pareja, Viaje con mascota
9 may. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto mucho porque puede hospedarse con mascota sin ningun problema.
Jung Kiel
Se hospedó 3 noches en abril de 2023
Respuesta de The Line LA Team, el 9 may. 2023
Thank you for sharing your feedback, Jung Kiel. We're ecstatic you enjoyed your stay, and highlighting the pet experience. Thank you again for your feedback, and hope to see you soon.
10/10 Excelente
suk
1 abr. 2023
suk
Se hospedó 2 noches en marzo de 2023
Respuesta de The Line LA Team, el 23 abr. 2023
Thank you for taking the time to leave us a 5-star rating. It's much appreciated.
10/10 Excelente
Cesar
27 feb. 2023
Cesar
Se hospedó 1 noche en febrero de 2023
Respuesta de The Line LA Team, el 21 mar. 2023
Dear Valued Guest, Thank you for choosing The Line LA as your choice for a fun and lodging. Your feedback is a value source of information for us as we craft our unique experience. We pride ourselves on our level of service, design, and overall vibe we’ve created at our little K-Town gem. We are happy you enjoyed our creative space and hope to share many more memories in the future. Kindly, The Line LA Team.
10/10 Excelente
luis perez sandi
13 sept. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
luis perez sandi
Se hospedó 2 noches en septiembre de 2022
Respuesta de The Line LA Team, el 21 mar. 2023
Dear Valued Guest, Thank you for choosing The Line LA as your choice for a fun and lodging. Your feedback is a value source of information for us as we craft our unique experience. We pride ourselves on our level of service, design, and overall vibe we’ve created at our little K-Town gem. We are happy you enjoyed our creative space and hope to share many more memories in the future. Kindly, The Line LA Team.
10/10 Excelente
Mariana
Viaje en grupo
12 jun. 2022
Mariana
Se hospedó 1 noche en junio de 2022
Respuesta de The LINE LA, el 15 jun. 2022
Dear Guest,
We are beyond grateful for the time you have taken to share your feedback with us.
We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations.
We hope to see you again soon,
The Line LA Team
8/10 Bueno
Manuel
5 jun. 2022
Manuel
Se hospedó 3 noches en mayo de 2022
Respuesta de The LINE LA Team , el 15 jun. 2022
Dear Manuel,
We are beyond grateful for the time you have taken to share your feedback with us.
We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations.
We hope to see you again soon,
The Line LA Team
2/10 Terrible
Ramona Barberan
Viaje de negocios, Viaje familiar
10 dic. 2021
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel muy mala categoria. De lo ultimo, sucio, antigienico, ponen unas fotos que no son reales, uno ve las fotos y parece un hotel bonito pero es todo lo contrario, engañan a la gente, fui por dos noches y me toco salirme, buscar otro Hotel, todo apestaba, las camas, las toallas, ni donde poner la basura hay, terrible, terrible, la peor experiencia que he tenido en un hotel
Ramona Barberan
Se hospedó 2 noches en diciembre de 2021
2/10 Terrible
Rita
Viaje de negocios, Viaje familiar
5 dic. 2021
Le gustó: Limpieza
No le gustó: Servicio y personal
Mucho ruido y desorden
Rita
Se hospedó 2 noches en diciembre de 2021
8/10 Bueno
Francisco
4 oct. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Le doy un 85
En general me gustó, la habitación es cómoda tiene todo lo necesario, las cortinas no cubren el 100% el blackout, afuera hay algo de ruido su tu habitación da hacia la calle, la alberca y el brunch de arriba están muy bien
Francisco
Se hospedó 3 noches en septiembre de 2021
10/10 Excelente
Fer
Viaje en grupo
14 sept. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy padre el hotel, muy amables todos
Fer
Se hospedó 3 noches en septiembre de 2021
10/10 Excelente
Cliente verificado
Viaje familiar
28 jun. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decoración y ambientes muy agradables
Cliente verificado
Se hospedó 1 noche en junio de 2021
10/10 Excelente
Arturo
Viaje en grupo
19 abr. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen Lugar
La estancia fue muy buena, céntrica la ubicación. El estacionamiento debería ser más barato para huéspedes del Hotel.
Arturo
Se hospedó 3 noches en abril de 2021
2/10 Terrible
Cliente verificado
16 abr. 2021
Cliente verificado
Se hospedó 2 noches en abril de 2021
10/10 Excelente
Cliente verificado
Viaje en grupo
22 mar. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nos encanto, regresaríamos a este hotel! :)
Muy limpio y serviciales
Cliente verificado
Se hospedó 1 noche en marzo de 2021
10/10 Excelente
Kimberly
Viaje en pareja
27 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love the line ...excellent location!
Great customer service
Kimberly
Se hospedó 3 noches en marzo de 2024
10/10 Excelente
Tim
26 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very funky property, surrounding area is sketchy
Tim
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
Sierra
Viaje en pareja
26 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Sierra
Se hospedó 3 noches en marzo de 2024
Respuesta de C. Ruiz, el 26 mar. 2024
Dear Sierra, Thank you for your 5-star review. We are thrilled to see that you enjoyed your stay with us.Hope to see you again soon
10/10 Excelente
Kyum
25 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay
Kyum
Se hospedó 1 noche en marzo de 2024
Respuesta de C. Ruiz, el 26 mar. 2024
Dear Kyum, Thank you for your 5-star review. We pleased to see that you enjoyed your stay.Hope to see you again soon.
10/10 Excelente
Jamie
24 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location was the reason we booked. Rooms are small for four people, I would get two adjoining rooms next time.
Jamie
Se hospedó 1 noche en marzo de 2024
Respuesta de Branden Williams, Assistant Front Office Manager., el 25 mar. 2024
Dear Jamie, thank you for taking the time to leave a review. We're thrilled to hear that our location was a highlight of your stay. We appreciate your feedback regarding the room size. Our rooms are designed to provide a cozy and intimate atmosphere. However, our double bed rooms can accommodate four guest. If additional space is needed adjoining rooms are available. We would be more than happy to help you arrange that on your next visit. Thank you for choosing us, and we look forward to welcoming you back in the future.
10/10 Excelente
Jenny
24 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When I checked in, it smelled so I asked to change my room. They kindly changed my room.
Jenny
Se hospedó 1 noche en marzo de 2024
Respuesta de Branden Williams, Assistant Front Office Manager., el 25 mar. 2024
Hello Jamie, thank you for taking the time to leave a review. We appreciate you sharing your experience. We sincerely apologize that there was an unpleasant odor in your initial room. We're glad our staff was able to promptly move you to a different room. We strive to resolve any guest concerns efficiently and ensure a positive experience. Thank you for your understanding and choosing our hotel. We look forward to welcoming you back for another stay in the future.
10/10 Excelente
DeaChul
22 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
!
DeaChul
Se hospedó 1 noche en marzo de 2024
Respuesta de C. Ruiz, el 26 mar. 2024
Dear DeaChul, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon
6/10 Aceptable
Cangwa
Viaje en pareja
21 mar. 2024
Le gustó: Servicio y personal
An average hotel. Our windows were open to the lobby roof so a maintenance man walked past our window and we had no privacy. Bathrooms are outdated.
Cangwa
Se hospedó 2 noches en marzo de 2024
Respuesta de Branden Williams, Assistant Front Office Manager., el 27 mar. 2024
Dear Cangwa, thank you for taking the time to share your feedback about your recent stay. We sincerely apologize that your experience with privacy and the bathroom condition fell short of expectations. Guest comfort and privacy are our top priorities, and we regret any inconvenience you may have faced. We want to assure you that all our rooms are equipped with blackout shades and thick curtains to ensure complete privacy. If you felt a lack of privacy during your stay, we sincerely apologize. We would have been happy to explore the possibility of moving you to a different room. Regarding the view from the rooms, will depend on its location. Some rooms offer breathtaking views of the Los Angeles skyline, while others showcase the iconic Hollywood Hills. There are also rooms with views of the rear-facing rooftop. We appreciate your feedback on the bathroom. We understand the importance of a well-maintained space that complements our unique aesthetic. To help us improve, could you please elaborate on what specific aspects of the bathroom felt outdated? Your insights will be invaluable as we consider any necessary updates throughout or hotel. Thank you for choosing us and we hope to have the opportunity to welcome you back for a future stay.
10/10 Excelente
Monique
Viaje familiar
20 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience. My daughter loved the total hotel vibe.
Monique
Se hospedó 1 noche en marzo de 2024
Respuesta de C. Ruiz, el 21 mar. 2024
Dear Monique,Thank you for taking the opportunity to offer such glowing feedback from your recent stay. It is a great pleasure to hear that your daughter enjoyed your time with us. Again, thank you for your kind words and see you next time you're in KTown
10/10 Excelente
Javier
Viaje en pareja
19 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The vibe was immaculate! I honestly enjoyed myself a lot, especially the room and view I was given! Thank you for that.
Very minor details that knocked down my vote a bit: customer service felt a little awkward, like I was a burden at some points and there we some features broken down, like the HDMI to the TV and there was a loose light strip on the back of the bathroom mirror.
Overall, it was so worth it and had a great time! Thank you, guys!
Javier
Se hospedó 1 noche en marzo de 2024
Respuesta de C. Ruiz, el 19 mar. 2024
Dear Javier, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It’s unfortunate that the customer service felt a bit awkward at times. As a guest, feeling valued and comfortable is crucial, so I understand why this impacted your experience, we will address this with the staff. Broken features, such as the HDMI connection to the TV, can indeed be frustrating and will definitely be reported to the proper departments. We hope to see you again soon,
4/10 Malo
Julie
Viaje familiar
17 mar. 2024
No le gustó: Servicios y condiciones de la propiedad
A bit run down for a boutique hotel. Room was super loud at night. Convenient location and felt safe.
Julie
Se hospedó 3 noches en marzo de 2024
8/10 Bueno
David
Viaje familiar
16 mar. 2024
Le gustó: Servicios
Chill, good vibes, they think they’re a bit too cool sometimes, sometimes amenities could do with some TLC. A little bit tired.
David
Se hospedó 1 noche en marzo de 2024
Respuesta de Branden Williams, Assistant Front Office Manager., el 17 mar. 2024
Dear David, thank you for taking the time to share your feedback with us. We're thrilled you enjoyed our hotels, relaxed atmosphere and positive vibes. We continuously strive to create a welcoming and trendy environment for our guest. We appreciate your comments about the amenities. We're actively working on refreshing certain areas and improving our amenities to ensure they meet our guest expectations. Thank you again for your valuable feedback and we hope to welcome you back soon.
6/10 Aceptable
Alana
Viaje de negocios
12 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Nice enough hotel, but they now charge an extra $30 “resort fee” for each night - these are bad enough when charged once per stay, but it feels deceptive to advertise one rate and then upcharge for every night, especially when there are no amenities included - not even coffee. Just include it in the room rate. Parking is also very expensive.
Alana
Se hospedó 1 noche en marzo de 2024
Respuesta de Branden Williams, Assistant Front Office Manager., el 12 mar. 2024
Dear Alana, thank you for taking the time to leave a review about your recent stay at our hotel. We sincerely apologize that the amenity fee and parking caused frustrations during your visit. We understand your concerns about transparency, and wanted to assure you that the details about the amenity fee are outlined on the reservations website and included in your confirmation letter. This fee provides our guest with exclusive access to our pool fitness and business center. We strive to offer affordable and secure on-property parking for our guest. However, there are alternative parking options nearby the hotel. We appreciate your feedback and always looking for new ways to improve. We hope to have the opportunity to welcome you back in the future.
6/10 Aceptable
Kuldeep
11 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Water and tea kettle was never there! Or some tea bags for the moring.
Kuldeep
Se hospedó 3 noches en febrero de 2024
Respuesta de Branden Williams, Assistant Front Office Manager., el 17 mar. 2024
Dear Kuldeep, Thank you for taking the time to share your feed about your recent stay. We apologize that a hot water kettle and tea bags were not available in your room. For future reference, we do offer hot water kettles at no extra charge upon request. Simply reach out to our housekeeping or front desk staff, and they'll be happy to deliver one to your room. We don't currently offer tea bags in the rooms, but a variety of teas are available for purchase at Openaire Restaurant, Alfred's Cafe, and through room service. We truly appreciate your feedback, and hope to have another opportunity to welcome you back in the future.
10/10 Excelente
Marielle
7 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Marielle
Se hospedó 2 noches en marzo de 2024
Respuesta de C. Ruiz, el 19 mar. 2024
Dear Marielle, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,
10/10 Excelente
Randa
6 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was really relaxing and restorative. The hotel has really great energy and there was an amazing installation on the ground floor of the hotel. Great coffee for on the go!
Randa
Se hospedó 2 noches en marzo de 2024
Respuesta de Aronta Tucker Assistant Front Office Manger , el 7 mar. 2024
Thank you Randa,We are thrilled to hear that you enjoyed your stay and the coffee! We also would like to thank you for taking time to share about your experience. We take great pride in assuring each guest have an great and enjoyable experience. Please feel free to reach out directly should you need any further assistance or have any concerns. We can't wait welcome you back for more at our delightful hotel
8/10 Bueno
Shawnty
4 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a great hotel with a great location, but the hotel room had usb and outlets that didn’t work. Also, the restroom shower knob was broken, which was a disappointment. The lighting in the restroom was very dim and made it difficult to get ready. Otherwise, everything was good
Shawnty
Se hospedó 1 noche en marzo de 2024
Respuesta de Aronta Tucker Assistant Front Office Mangaer, el 7 mar. 2024
Good evening Shawnty,Thank you so much for taking time to share about your experience. We greatly appreciate you for doing so. The feed back you provided about your stay is valuable and we will be sure to relay this to upper management. We are sorry to hear that it may have not been as pleasant for you. Please feel free to contact the hotel directly and speak with management should you like to express further details regarding your stay.
10/10 Excelente
Dina
Viaje en pareja
4 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First of all, Kelly was amazing! The Line Hotel team is great and it is always a joy to stay there. the rooms have the most amazing views to sleep to and Koreatown is a great area to stay at while in LA. Can't wait to be back!
Dina
Se hospedó 1 noche en febrero de 2024
Respuesta de Aronta Tucker Assistant Front Office Mangaer, el 7 mar. 2024
Thank you Dina,We are so happy to see that you enjoyed your stay. We will be sure to inform Kelly on your acknowledgement. He's a great contribution to our team. We'd also love to be apart of your next California experience. Please feel free to contact the hotel directly for further assistance should you be returning.
2/10 Terrible
Camiel
4 mar. 2024
Camiel
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
Thomas
Viaje de negocios
4 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was vey happy to spend time at the LINE. It has all the facitities that allows me to rest and work. I come to LA monthly to teach actors and will certainlly book again for net month.
Thomas
Se hospedó 3 noches en febrero de 2024
Respuesta de Branden Williams, Assistant Front Office Manager., el 10 mar. 2024
Dear Thomas, thank you for taking the time to leave us a wonderful review. We're thrilled to hear that our facilities provided the perfect environment for you to relax and be productive during your stay. We take pride in creating memorable experiences for our guest. We truly appreciate your feedback, and look forward to welcoming you back soon.
4/10 Malo
Leah
Viaje en pareja
3 mar. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was so dirty in our room, after being in the room for about 15 minutes my black carry on bag somehow had so much dust on it.
Leah
Se hospedó 2 noches en febrero de 2024
Respuesta de C. Ruiz, el 3 mar. 2024
Dear Leah,Thank you for taking the time to share your feedback with us. We will be sure to share this feedback with our team and we hope that you will allow us an opportunity to change your impression of our hotel in the future. Warm regards,
10/10 Excelente
Ben
3 mar. 2024
Ben
Se hospedó 8 noches en febrero de 2024
Respuesta de C. Ruiz, el 26 mar. 2024
Dear Ben, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon
6/10 Aceptable
Stella
27 feb. 2024
Le gustó: Servicio y personal
Stella
Se hospedó 3 noches en enero de 2024
Respuesta de C. Ruiz, el 21 mar. 2024
Dear Stella, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,
8/10 Bueno
Gerald
Viaje en pareja
26 feb. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
C
Gerald
Se hospedó 4 noches en febrero de 2024
Respuesta de Branden Williams, Assistant Front Office Manager., el 27 feb. 2024
Dear Gerald, thank you for taking the time to leave a rating after staying with us. We appreciate the positive sentient, and we're always striving to provide exceptional experiences for our guest. We would love to hear more about your stay. What aspects did you enjoy most? Were there any areas we fell short of your expectations? Any feedback you can share is valuable for us to learn and grow. Thank you again for choosing our hotel, and we hope to welcome you back soon.
8/10 Bueno
sun
25 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
sun
Se hospedó 3 noches en febrero de 2024
Respuesta de C. Ruiz, el 21 mar. 2024
Dear Sun, We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,
2/10 Terrible
sungmin, Los angeles
25 feb. 2024
sungmin
Se hospedó 1 noche en febrero de 2024
4/10 Malo
Sunghye
24 feb. 2024
If you like Korean food it’s okay but not good for business. The hotel is too loud
Sunghye
Se hospedó 2 noches en febrero de 2024
Respuesta de C. Ruiz, el 28 feb. 2024
Dear Sunghye,Thank you for taking the time to share your feedback. Please accept our apologies for the noise disturbance you experienced during your stay. Our location in Koreatown lends itself to more ambient noise, thus we are working on double panel windows to all rooms. We hope that you will allow us an opportunity to change your impression of our property in the future. All the best,
4/10 Malo
Yukiko
Viaje de negocios
23 feb. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Disappointed with the amenity but charged 30 dollars for nothing (no vanity) or service.
Yukiko
Se hospedó 1 noche en febrero de 2024
Respuesta de J.R. - Director of Rooms, el 29 feb. 2024
Dear Yukiko,We're genuinely sorry to hear about your disappointment with the amenity fee. We understand how important it is for all charges to feel justified and add value to your stay. This fee is standard in many hotels and supports the wide range of services and facilities we offer, including access to our second-floor pool, high-speed wireless internet, a 24-hour gym with a Peloton bike, private Barbershop Club, business center, in-room coffee maker & tea kettle upon request, reusable Rainwater bottles, and much more. We aim for complete transparency with all our charges, clearly disclosing this fee across all booking channels, including our website, before booking confirmation. However, we recognize there may have been a gap in communication in this instance, and we sincerely apologize for any confusion this caused. Your feedback is invaluable to us as we continually strive to enhance our guest experience.Warm regards,J.R. Billings - Director of Rooms
10/10 Excelente
Britney
22 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Britney
Respuesta de Branden Williams, Assistant Front Office Manager., el 25 feb. 2024
Dear Britney, thank you for taking the time to give us a great rating. We're pleased that you enjoyed your stay. We strive to exceed expectations, and create memorable experiences for every guest. We would love to hear more about what you enjoyed during your stay. Any specific details would be greatly appreciated. This will help us continue providing exceptional experiences, and ensure future guest have a fantastic stay. Thank you for choosing us, and we hope to welcome you back soon.
10/10 Excelente
Maria
22 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Maria
Se hospedó 2 noches en febrero de 2024
Respuesta de C. Ruiz, el 28 feb. 2024
Dear Imke, We are beyond grateful for the time you have taken to share your feedback with us. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,
2/10 Terrible
DONGEUN
Viaje familiar
20 feb. 2024
Do not stay at Wilshire Blvd side rooms. Couldn't sleep during the night by ambulance, police car and homeless guys. Their HVAC system is so loud and you will wake up every 30 minutes whenever the system starts warm up or cool down. Somehow marijuana smells sneaks into the room too. The front desk women when I checked in was not so happy and not that much kind to people. The worst hotel I ever stayed.
DONGEUN
Se hospedó 2 noches en febrero de 2024
Respuesta de J.R. - Director of Rooms, el 20 feb. 2024
Dear DongEun,Thank you for taking the time to share your experience with us. We deeply regret to hear that your stay was marred by noise from the street, issues with our HVAC system, and other discomforts. We strive to ensure all our guests have a peaceful and enjoyable stay, and it's clear we fell short in your case.With regard to the street noise, for future visits, we'd like to inform you about our Hollywood Hills View Rooms, situated away from the street. These rooms might provide the comfort you're looking for. Regarding the HVAC noise concerns you raised; we are looking into this to ensure they are resolved. Lastly, we will address the unwanted odors and the service you received upon check-in. Please rest assured we are a nonsmoking hotel and take violations of this policy with the utmost seriousness and will look into ways to prevent them from occurring in the future. Providing a welcoming and friendly atmosphere is fundamental to our values, and we will reinforce this with our staff.Your feedback is invaluable to us as it helps us to improve our guest experience. While we understand your stay was not satisfactory, we hope you will consider giving us another opportunity to demonstrate our commitment to excellence. Please feel free to reach out to us directly if you wish to discuss your concerns further or if there's anything we can do to make amends.Warm regards,J.R. Billings - Director of Rooms
10/10 Excelente
Teri
Viaje en pareja
20 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super fast check in. Lovely room with a view on the 7th floor.
Teri
Se hospedó 1 noche en febrero de 2024
Respuesta de C. Ruiz, el 21 feb. 2024
Dear Teri,Thank you for taking the opportunity to offer such glowing feedback from your recent stay. Again, thank you for your kind words and patronage. It was such a pleasure having you stay with us.We hope to see you again soon,The LINE LA Team
10/10 Excelente
David
Viaje en pareja
20 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
David
Se hospedó 4 noches en febrero de 2024
Respuesta de C. Ruiz, el 21 feb. 2024
Dear David, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,
10/10 Excelente
Jimmy
20 feb. 2024
Fun and clean
Jimmy
Se hospedó 1 noche en enero de 2024
Respuesta de C. Ruiz, el 21 feb. 2024
Dear Jimmy, We are beyond grateful for the time you have taken to share your feedback with us. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,
10/10 Excelente
Andy
Viaje en grupo, Viaje de negocios
19 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place
Andy
Se hospedó 1 noche en febrero de 2024
Respuesta de Branden Williams, Assistant Front Office Manager., el 19 feb. 2024
Hello Andy, thank you so much for taking the time to leave a review. We're thrilled to hear you had a great stay with us. We strive to create a place that inviting and pleasant for all guest. We would love to know more about what made your stay special and anything that could improve. Thank you again for choosing our hotel, and we hope to welcome you back soon.
10/10 Excelente
Joshua
17 feb. 2024
Joshua
Se hospedó 1 noche en febrero de 2024
Respuesta de C. Ruiz, el 21 mar. 2024
Dear Joshua Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated.Hope to see you again