Terraza o patio

Opiniones de Home2 Suites by Hilton Lubbock

3 out of 5
Home2 Suites by Hilton Lubbock
6004 Marsha Sharp Freeway, Lubbock, TX

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 296 de 530 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 135 de 530 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 55 de 530 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 530 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 530 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rod, Oklahoma City, OK

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Great hotel.
The hotel is great and new. The staff is courteous and take care of the guests at all time. The only problem I had is that one day I left at 8:00 am and when I got back at 9:00 pm nobody had cleaned my room. Besides that sole event, I enjoyed my stay very much.

10/10 Excelente

Pierre, San Antonio Tx

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente

10/10 Excelente

felicia

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
dog friendly! and very clean, comfortable rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Home 2 Suites , el 13 mar. 2024
Thank you for the wonderful review. We appreciate you taking the time to leave us a review. We look forward to seeing you on your next visit to Lubbock.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every time I visit Lubbock, I stay here. I can’t complain about anything! Its a very nice stop.
Se hospedó 8 noches en marzo de 2024
Respuesta de Home 2 Suites , el 11 mar. 2024
Thank you for taking the time to take the survey. We appreciate the kind words. We look forward to seeing you again on your next visit to Lubbock.

10/10 Excelente

John

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk was so kind and welcoming!
Se hospedó 1 noche en febrero de 2024
Respuesta de Home 2 Suites , el 20 feb. 2024
Thank you for the feedback on your recent stay. We are glad that you had a wonderful experience during your stay. We look forward to seeing you again on your next visit to Lubbock.

10/10 Excelente

Diane

Se hospedó 1 noche en febrero de 2024
Respuesta de Home 2 Suites , el 26 mar. 2024
Thank you for the 5 out of 5 rating. We look forward to seeing you on your next visit to Lubbock.

10/10 Excelente

Kelley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Home 2 Suites , el 14 feb. 2024
Thank you for staying with you Lubbock Home 2 Suites we appreciate you and we look forward to seeing you again on your next visit to Lubbock

10/10 Excelente

Brandon

Se hospedó 1 noche en febrero de 2024
Respuesta de Home 2 Suites , el 26 mar. 2024
Thank you for giving us a 5 out of 5 rating. We really appreciate you taking the time to take the survey.

10/10 Excelente

Russell, Cheney

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel.. Room was cold and took a while to heat but all else was great.
Se hospedó 1 noche en enero de 2024
Respuesta de Home 2 Suites , el 31 ene. 2024
We would like to thank you about your feedback. I do apologize for the heater taking a while to warm up we will get with housekeeping to make sure that we let them know to make sure the rooms are left with heaters on to make sure the rooms are comfortable for our guest checking in. Thank you again for letting us know we look forward to your next visit to Lubbock.

10/10 Excelente

Teresa

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Home 2 Suites , el 31 ene. 2024
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

10/10 Excelente

Sissy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only complaint I have is that the bodywash container was empty. Other than that it was one of the best places I've stayed at.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Home 2 Suites , el 31 ene. 2024
We would like to thank you for the feedback about your recent stay with us. First and foremost, we would like to apologize for the inconvenience caused to you by not having the body wash fully stocked. I am glad that everything else was good with the rest of your stay. We look forward to seeing you on your next visit to Lubbock.

10/10 Excelente

Jo

Viaje familiar
Rooms were clean, staff was very friendly
Se hospedó 1 noche en diciembre de 2023
Respuesta de Home 2 Suites , el 31 ene. 2024
Thank you for staying with your Lubbock home 2 Suites we appreciate your for feedback. Our staff takes pride in making sure our guest rooms are up to the standard of our guest. Thank you again for staying with us.

10/10 Excelente

Jourdan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Home 2 Suites , el 31 ene. 2024
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was a really good apartment style hotel room and for a fairly decent price! Already planning on another trip soon.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Home 2 Suites , el 31 ene. 2024
Thank you for your feedback about your recent stay. We are glad we were able to make your stay a pleasant one. we look forward to seeing you again on your next visit to Lubbock.

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Home 2 Suites , el 31 ene. 2024
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

8/10 Bueno

Kandice

Se hospedó 1 noche en diciembre de 2023
Respuesta de Home 2 Suites , el 5 dic. 2023
Thank you for taking the time to do our survey we look forward to seeing you on your next trip to Lubbock and hopefully we can do a better job for you and get a 10 out of 10 rating. Thank you again for staying with your Lubbock Home 2 Suites

10/10 Excelente

THOMAS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Home 2 Suites , el 21 nov. 2023
Thank you for taking the time to respond to our survey we appreciate the high marks.

10/10 Excelente

Matthew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff of the hotel is exceptional and we had a great stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Home 2 Suites , el 13 nov. 2023
Thank you for the feedback on your recent stay with us. We appreciate you staying with us and we are glad we could provide you with a wonderful stay. We look forward to seeing you again on your next trip to Lubbock.

10/10 Excelente

La Kenya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff is ver courteous and pleasant
Se hospedó 1 noche en octubre de 2023
Respuesta de Home 2 Suites , el 25 oct. 2023
Thank you for taking time out of your day to do the survey that was sent to you. We appreciate the kind feedback about our staff they pride themselves on making every guest feel like family

10/10 Excelente

Lisa

Se hospedó 4 noches en octubre de 2023
Respuesta de Home 2 Suites , el 24 oct. 2023
Thank you for the feedback we appreciate you taking time out of your day to give us 5 out of 5 on the survey.

10/10 Excelente

Savera

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Home 2 Suites , el 18 oct. 2023
Thank you for your recent stay with us. We look forward to seeing you again your next trip to Lubbock.

10/10 Excelente

Angela

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were so friendly! Dee in particular was amazing. He remembered our names, the reason we were in town, and visited with us every time we went through the lobby. Super customer service!
Se hospedó 1 noche en octubre de 2023
Respuesta de Home 2, el 13 oct. 2023
Thank you for taking our survey we appreciate your feedback. yes dee is amazing and a great asset to us and our guest.

10/10 Excelente

George

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Home 2, el 13 oct. 2023
Thank you for taking the time to do our survey we look forward to your next stay in Lubbock

10/10 Excelente

Crystal

Se hospedó 2 noches en octubre de 2023
Respuesta de Home 2 Suites , el 26 oct. 2023
Thank you for the high marks about your recent stay. We look forward to your next visit in Lubbock.

10/10 Excelente

Rob

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service, the room was clean and comfortable!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Home 2, el 27 sept. 2023
Thank you Rob for your wonderful feedback. We thank you for the 5 out 5 on the survey. We look forward to seeing next time you are in Lubbock

10/10 Excelente

Allison

Se hospedó 2 noches en septiembre de 2023
Respuesta de Home 2, el 2 oct. 2023
Thank you for taking the time to respond to our survey. We appreciate the high marks. Thank you for staying with us we look forward to your next visit to Lubbock.

10/10 Excelente

Cindy, Austin

Se hospedó 1 noche en agosto de 2023
Respuesta de Home 2, el 26 sept. 2023
Thank you for taking the time to do this survey. We appreciate the 5 out of 5. We look forward to your next visit to Lubbock.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thanks it was nice
Se hospedó 2 noches en agosto de 2023
Respuesta de Home 2, el 23 ago. 2023
Thank you Michael for the feedback. We are glad that we were able to provide you with a nice stay while you were in Lubbock.

4/10 Malo

Dennis

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No ABC, NBC, CBS, golf etc TV channels. Ice machines didn’t work. Difficult to get internet. Etc, etc, etc.
Se hospedó 1 noche en agosto de 2023
Respuesta de Home 2, el 23 ago. 2023
Good afternoon Dennis first I would like to apologize for the inconvenience you had during your stay. We are working to get the ice machines up and running but we have not be able to get the parts needed to get them running correctly. Some of the channels were not available due to their dispute with direct tv. I know that we strive to give our guest the best experience possible and we did not provide that for you. Again my apologies that we did not make your stay you have come accustomed to.

10/10 Excelente

Iris

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will stay again.
The service was great. If we are ever in Lubbock again, we will stay at this property. The only downside was the AC was kind of loud.
Se hospedó 1 noche en agosto de 2023
Respuesta de Home 2, el 16 ago. 2023
We appreciate the great feedback. I do apologize that the A/C was loud we will defiantly look into the issue with the noise. Again i do apologize for the inconvenience this may have caused

8/10 Bueno

Miguel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was nice and helpful
Se hospedó 11 noches en julio de 2023
Respuesta de Home 2, el 16 ago. 2023
Thank you for taking the time to take the survey we appreciate the high scores. We are glad our staff was able to make your stay a great one

8/10 Bueno

Eryn, Irvine

Viaje familiar
Le gustó: Servicio y personal y servicios
John at the front was better than awesome! We had a family suite (room # 226) which had ample space for our family of 5! The breakfast in the morning had waffles and cereal plus a few other cold items which was simple but fine. Our only complaint would be that our kids were not able to swim in the pool bc it looked very cloudy and unclean. We would stay here again and thanks again to John and Naomi for your kindness❤️
Se hospedó 3 noches en agosto de 2023
Respuesta de Home 2, el 10 ago. 2023
Good morning Eryn I would like to apologize for the inconvenience of our pool not being ready for your kids to go swimming. We are working with our maintenance team so they will be sure that our pool is up to the standards of our hotel and our valued guest. We look forward to seeing you next time you are in Lubbock.

10/10 Excelente

Ke

Se hospedó 1 noche en julio de 2023
Respuesta de Home 2, el 8 ago. 2023
Thank you for taking the time to do the survey that was sent to you we appreciate the high marks. Thank you again for staying with us.

10/10 Excelente

Randy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The gentleman working behind the desk was incredibly helpful and friendly.
Se hospedó 1 noche en agosto de 2023
Respuesta de Home 2, el 10 ago. 2023
Thank you for taking the time to take our survey we are glad that we were able to make your stay a 5 out of 5. We look forward to seeing you next time you are in Lubbock.

4/10 Malo

Samuel

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Broken and noisy.
I flushed toilet once then didn’t work after that. It was fixed but water kept running slowly into seat making a low noise. Window blind kept vibrating and making noise every time ac unit will come on making it difficult to sleep.
Se hospedó 2 noches en julio de 2023
Respuesta de Home 2, el 1 ago. 2023
First I would like to apologize for the inconvenience that we may have caused by not making sure your room was up to the standard you were expecting during your time in Lubbock. I will make sure to get with our staff and make sure that we do a better job in making sure we up hold the standards of Hilton and our valued guest.

10/10 Excelente

Karen

Se hospedó 1 noche en julio de 2023
Respuesta de Home 2, el 1 ago. 2023
Thank you for taking the time to take the survey. We appreciate you staying with us

10/10 Excelente

Adan

Se hospedó 1 noche en julio de 2023
Respuesta de Edna M, Sales, el 14 ago. 2023
Adan, thank you for the review. We hope to see you back soon.

8/10 Bueno

Daniel, Jersey City

Se hospedó 1 noche en julio de 2023
Respuesta de Edna M, Sales, el 14 ago. 2023
Daniel, thank you for the review. We hope to see you back soon.

10/10 Excelente

Concepcion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Home 2, el 24 jul. 2023
Thank you for staying with us and the great scores. We appreciate the feedback

10/10 Excelente

Mario

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Home 2, el 24 jul. 2023
Thank you for staying with us and the great scores. We appreciate the feedback

10/10 Excelente

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel. Our first visit to Lubbock. Prior to check out we took a quick drive to Texas Tech University for a walk throughout campus. We parked on the outskirts of this sprawling campus and managed to get lost. Called the front desk and informed the hotel we would not be back prior to the scheduled 12:00 checkout. John was extremely understanding and told us not to worry. Left the hotel at 1:30. Was very appreciative of the flexibility given our ‘Lost in Lubbock’ moment!
Se hospedó 1 noche en julio de 2023
Respuesta de Home 2, el 17 jul. 2023
Thank you we appreciate the feedback about your current stay. I am glad John was able to accommodate your check out time. We totally understand how people can get lost at the Texas Tech campus it covers a lot of space but it is a beautiful campus to see. We hope to see you next time you are in Lubbock.

10/10 Excelente

Amy, CASTLE ROCK

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a fantastic stay here! It is clean, quiet, and spacious. The staff are all so friendly - not a cranky employee in the bunch! They genuinely seem to like being there! The breakfast was convenient, plentiful, fast, and delicious. We didn't use the pool but it looked nice. My son used the gym and said it had everything he needed. I went down a rabbit hole of hotel reviews before changing my booking from another hotel to this one just a few days before our trip. I'm SO glad I switched. Home2Suites will be my new go-to mid-range hotel booking.
Respuesta de Home 2, el 12 jul. 2023
Good morning Amy we want to thank you for the great and wonderful feedback on your recent stay here at the Home 2 Suites here in Lubbock.

10/10 Excelente

CHIANTE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Customer service especially front desk was amazing!
Se hospedó 2 noches en julio de 2023
Respuesta de Home 2, el 11 jul. 2023
Thank you for your feedback. We are glad you had a wonderful stay and thank you for the 5 out 5 survey.

10/10 Excelente

nicole

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We booked this hotel last minute and had a dog with us. The front desk gal was super nice and very friendly. Check in was easy and we had a first floor room which made walking our dog very convenient. This hotel is dog friendly in the sense that they have a lot of grass around the hotel and a specific grassy area for pets with a trash can and poop bags. Some other hotels we stayed at that were supposedly pet friendly have rocks only, which is weird. The area is right off the freeway and there are a lot of restaurants nearby. Room was clean and the hotel in general was nice. We felt safe in the area also. Breakfast set up was pretty good with quite a few options.
Respuesta de Home 2, el 10 jul. 2023
Thank you for the kind feedback we appreciate the high marks as well. I am glad we were able to accommodate you during your stay. I will let Nahomi know that she did a great job during your stay. she is a great asset to us and to our guest.

10/10 Excelente

Shanee

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very clean
Se hospedó 1 noche en junio de 2023
Respuesta de Home 2, el 27 jun. 2023
Thank you for taking the time to complete this survey. we strive to provide our guest with the cleanest rooms and guest amenities possible. Thank you for staying at your Lubbock Home 2 Suites.

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
...
Se hospedó 2 noches en junio de 2023
Respuesta de Home 2, el 20 jun. 2023
Thank you for the 5 out of 5 we appreciate you taking the time to do the survey.

4/10 Malo

Josh

Se hospedó 1 noche en junio de 2023
Respuesta de Home 2, el 5 jul. 2023
We are sorry you did not have a good experience with us during your current stay I want to assure you that what you experienced is not who we are. I hope you consider giving us another try next time you are in Lubbock

10/10 Excelente

Lauren

Se hospedó 3 noches en junio de 2023
Respuesta de Home 2, el 3 jul. 2023
Thank you for taking the time to do the survey. We appreciate the 5 out of 5 on your recent stay. We look forward to seeing you your next trip to Lubbock.

10/10 Excelente

Rita

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay
We mainly stayed there 2 nights, slept good. Although the last night we stayed, hotel had plumbing problems. Front desk was hoping it would be fixed by no later than 10pm. We woke up to still no water. So we left earlier than we anticipated on check out day. But I'm grateful that they did compensate us for that night. It shows good business and we will be staying there again.
Se hospedó 2 noches en mayo de 2023
Respuesta de Home 2, el 23 may. 2023
Good morning Rita we would like to sincerely apologize for the inconvenience you had during your stay with us. I am happy that we were able to take care of you and make things right. We look forward to having you stay your next trip to Lubbock.

8/10 Bueno

Karla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
VERY COMFORTABLE
Se hospedó 2 noches en mayo de 2023
Respuesta de Home 2 Suites, el 19 may. 2023
Good Morning Karla we would like to thank you for staying with us. We want to apologize for not making your stay a 5. We hope next time you are in Lubbock you will gives us a chance to make your stay a 5 out of 5.