Dear Mr. Said,Thank you for choosing to stay at City Garden Grand Hotel. We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you and we hope to have the opportunity to serve you again.Sincerely,Alex BognotDuty Manager

Dear Mr./Ms. Eloi, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

Dear Mr. Jose G., Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Dear Ms. Silvia, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

Dear Mr. Jesse,Thank you for your glowing review! We're thrilled to hear that our housekeeping staff and servers made your stay so pleasant.Our team takes great pride in providing exceptional service, and it's truly rewarding to know that their efforts made a positive impact on your experience. We look forward to the opportunity to welcome you back for another enjoyable stay.At your Service, Alex BognotDuty Manager

Dear Mr. Tadashi,Greetings from City Garden Grand Hotel! Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.Sincerely,Ria DimlaDuty Manager

Dear Mr. Lei,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the lively atmosphere of our area and found the proximity to shops, bars, and massages convenient.We're also thrilled that our staff made a positive impression with their friendly service and diligent cleaning efforts. Your kind words are truly appreciated and will be shared with our team.Regarding the shower pressure, we apologize for any inconvenience this may have caused. We'll certainly look into this matter to ensure that all of our amenities meet the expectations of our valued guests.Thank you once again for your review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Alex BognotDuty Manager

Dear Mr. Elmer,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the area on foot. Providing a comfortable and accessible environment for our guests is one of our top priorities, and we're delighted that you had a pleasant experience. We hope to welcome you back for another enjoyable stay in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Khavin,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Isaac,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel room itself to be nice. However, we apologize that the city view did not meet your expectations.We take your comments regarding the surrounding area seriously. While we strive to provide a safe and clean environment for our guests, we understand that external factors may impact your experience. Rest assured, we continuously work to improve the surroundings and ensure the safety and comfort of our guests.Your feedback is valuable to us, and we will use it to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,Ria DimlaDuty Manager

Dear Mr. Andrew,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Hisashi,Thank you for taking the time to share your feedback and We're pleased to know that you had an overall positive experience during your stay at our hotel.We're committed to delivering exceptional service and ensuring that every aspect of your stay meets or exceeds your expectations. We look forward to welcoming you back soon.At your Service, Alex BognotDuty Manager

Dear Mr. Hiroki,Thank you for your review! We're thrilled to hear that you enjoyed the high-floor location and the fantastic view from your room. Providing our guests with memorable experiences and stunning vistas is always our goal, and we're delighted that we could deliver on that during your stay. We hope to have the pleasure of welcoming you back for another wonderful experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Juanito,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you plan to return in the future. We look forward to welcoming you back and ensuring another wonderful experience.At your Service, Alex BognotDuty Manager

Dear Ms. Erika,Thank you so much for awarding us a 5-star rating! We are absolutely delighted to hear about your fantastic experience with us. It's our mission to provide top-notch service, and we're thrilled to know we hit the mark for you.We can't wait to welcome you back for another exceptional stay.At your Service, Alex BognotDuty Manager

Dear Ms. Michaela,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the beauty of our surroundings and that our roof terrace stood out as a highlight during your stay. We take great pride in providing a serene and picturesque environment for our guests to relax and unwind. Your kind words motivate us to continue delivering exceptional experiences. We hope to welcome you back soon for another memorable stay!Sincerely,Ria DimlaDuty Manager

Dear Ms. Tenisha,We're overjoyed to receive your 5-star review! Thank you immensely for choosing us and sharing your positive experience. We're committed to delivering exceptional service and memorable stays. Your support means a lot, and we can't wait to welcome you back for another wonderful visit!At your Service, Alex BognotDuty Manager

Dear Mr. Craig,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Margarita,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Ms. IluminadaLorna,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Joel,Greetings from City Garden Grand Hotel! Please accept our sincere gratitude for the top-notch rating, we're glad to know that you have enjoyed your stay especially you found our rooms amazing with a great view. Our team truly appreciates it. Your positive feedback serves as a validation of our efforts, and we are truly humbled by your appreciation. We look forward to welcoming you back in the future.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mudd,Thank you for your feedback! We're delighted to hear that you found our staff to be very professional. Providing excellent service is our top priority, and we're pleased that our team's professionalism enhanced your experience. We look forward to welcoming you back again soon!At your Service, Alex BognotDuty Manager

Dear Mr. Matthew,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Josephine,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Mark,Thank you for taking the time to share your feedback regarding your recent stay at City Garden Grand Hotel. We sincerely apologize for the inconveniences you experienced during your time with us. Your comments are extremely valuable to us as they help us to improve and provide better service to our guests.We are truly sorry that you did not receive the level of hospitality that we strive to deliver to all of our guests. Please know that your concerns regarding the air conditioner, television cable, and fridge have been noted and will be addressed promptly to ensure that future guests do not encounter similar issues.Regarding the shower curtains, we apologize for any inconvenience caused by their placement. Your feedback will be taken into consideration as we strive to enhance the comfort and convenience of our rooms.We deeply regret that you did not receive a phone call from our staff to apologize for the inconvenience during your stay. This is certainly not reflective of the high standard of service that we aim to provide, and we will be reviewing our communication procedures to ensure that all guests receive the attention and care they deserve.We understand your decision not to stay with us again, but we hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would be willing to discuss your experience further, please do not hesitate to contact us directly at dutymanager@citygardengrandhotel.comOnce again, we apologize for the shortcomings you encountered and thank you for bringing them to our attention.Sincerely,Ria DimlaDuty Manager

Dear Mr. Masataka,Thank you so much for your 5-star review! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience with us. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Ms. Theresa,Thank you for choosing to stay at City Garden Grand hotel . We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you and we look forward to welcoming you back soon.At your Service, Alex BognotDuty Manager

Dear Mr. Adrian,Thank you for taking the time to share your feedback regarding our hotel's location and surroundings. We're glad to hear that you found them to your liking. Our team strives to provide guests with a convenient and enjoyable experience, and we're thrilled that you appreciated our location. We look forward to welcoming you back in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Clayton,Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback with us. We're thrilled to hear that our hotel is your favorite whenever you're in Makati.It's fantastic to know that you find our rooms spacious and comfortable, and that you enjoy our breakfast offerings. We're delighted that our rooftop pool and bar provide you with a great place to relax, soak up the sun, and admire the beautiful sunset views.Your kind words about our consistent service mean a lot to us. We're committed to providing memorable experiences for our guests, and we're thrilled that we've been able to exceed your expectations time and time again.Thank you once again for your support and for choosing to stay with us. We look forward to welcoming you back for many more enjoyable stays in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Jett,We're thrilled to hear that you had a great stay with us and enjoyed our room! Providing spacious and comfortable accommodations is important to us, and we're delighted that you found the room to your liking. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience in the future!At your Service, Alex BognotDuty Manager

Dear Ms. Mary Jean,Thank you for your positive review! We're glad to hear that you found our place to be very nice. Providing a welcoming and comfortable environment for our guests is always our top priority. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Hiroki,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the tranquility of your room and found the pool area pleasant. It's wonderful to know that you appreciated the stunning night view from our property as well. Your feedback means a lot to us, and we're glad we could contribute to making your stay enjoyable. We look forward to welcoming you back for another relaxing experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Tarik,Thank you for taking the time to give us a great score review. We're glad to know that you had a positive experience. We truly value your feedback and hope to have the opportunity of welcoming you back in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Simon,Thank you very much for your kind words and positive feedback. We are thrilled to hear that you found our staff to be friendly and efficient during your stay.Providing exceptional service is at the core of what we do, and it's wonderful to know that our team members made a positive impression on you. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you. We would be honored to welcome you again and provide you with another memorable stay.At your Service, Alex BognotDuty Manager

Dear Mr. Francis,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience.We understand that traffic can be a concern, especially in busy urban areas. While we strive to provide a convenient and enjoyable stay for all our guests, unfortunately, traffic conditions are beyond our control.However, we are continuously exploring ways to assist our guests with transportation options and alleviate any inconveniences caused by traffic congestion. We hope that despite the traffic challenges, you were able to enjoy your time with us and explore all that our wonderful location has to offer.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.Sincerely, Alex BognotDuty Manager

Dear Ms. Margarita,Thank you for sharing your feedback regarding the air conditioning during your recent stay. We apologize for any discomfort you experienced due to the temperature not being cool enough. Your comfort is important to us, and we will investigate the issue promptly to ensure that our air conditioning systems are functioning optimally. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely, Alex BognotDuty Manager

Dear Mr. Kohei,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Craig,Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our staff, food options, and facilities exceptional. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations in those areas.Regarding the wait time for the elevators, we apologize for any inconvenience this may have caused during your stay. We understand that efficient transportation within our premises is crucial for a seamless experience, and we're actively looking into ways to improve this aspect of our service.Your feedback is invaluable to us, and we'll use it to make necessary adjustments to ensure a more enjoyable stay for all our guests. We hope to have the pleasure of welcoming you back soon for another fantastic experience.Sincerely,Ria DimlaDuty Manager

Dear Ms. Kathreen,Thank you very much for your recent review and for sharing your experience with us. We are delighted to hear that you found our staff to be good during your stay.At City Garden Grand Hotel, we take great pride in our team members and their dedication to providing exceptional service to our guests. It's wonderful to know that our staff's efforts were able to enhance your overall experience with us.Your kind words serve as a great source of motivation for our team, and we truly appreciate your recognition of their hard work and commitment to ensuring your satisfaction.We will certainly pass along your compliments to our staff members. Feedback like yours inspires us to continue delivering the high level of service that our guests deserve.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back soon!At your Service, Alex BognotDuty Manager

Dear Ms. Elsa,Thank you for taking the time to leave us a review! We're glad to hear that you enjoyed our rooftop bar with entertainment during your stay.We also appreciate your feedback regarding the room. While we strive to provide a comfortable and up-to-date experience for all our guests, we understand that there may be areas for improvement. Your input helps us identify opportunities to enhance our accommodations.We hope you had an overall pleasant experience with us, and we look forward to the possibility of welcoming you back in the future.Sincerely,Ria DimlaDuty Manager

Dear Mr. Vincent,Thank you for your review! We're thrilled to hear that you enjoyed our great location and found our staff to be friendly and helpful. We strive to create a welcoming atmosphere for all our guests, and it's always rewarding to hear when we've succeeded. We hope to welcome you back again soon for another enjoyable stay!Sincerely,Ria DimlaDuty Manager

Dear Mr. Danilo,Thank you for your review! We're glad to hear that our staff made a positive impression on your stay. Providing friendly and attentive service is a top priority for us, and we're delighted to know that we met your expectations in this regard. We look forward to welcoming you back for another pleasant experience in the future!At your Service, Alex BognotDuty Manager

Dear Ms. Katharina,Thank you for your kind words! We're thrilled to hear that you enjoyed our rooftop pool, found our staff friendly, and appreciated the cleanliness and comfort of our facilities. Your feedback means a lot to us, and we're delighted to have met your expectations. We look forward to welcoming you back for another wonderful experience at our hotel!At your Service, Alex BognotDuty Manager

Dear Mr. Luis,Thank you for choosing City Garden Grand Hotel! Thank you for your excellent rating. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to your next visit to our hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Maria,Thank you for sharing your experience with us! We're delighted to hear that you had a good stay at our hotel.Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your time with us. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future for another memorable stay. We're here to ensure that every aspect of your stay exceeds your expectations.Sincerely,Ria DimlaDuty Manager

Dear Mr. Hubertus,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our rooms and hotel to be clean and that you experienced great service during your stay.Regarding your concerns about the shower setup and elevator wait times, we appreciate your input. We understand the importance of providing a comfortable and efficient experience for our guests, and your comments will be taken into consideration as we continuously strive to improve our facilities and services.Please know that your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,Ria DimlaDuty Manager

Dear Mr. Yasuhiro,Thank you for taking the time to share your experience during your recent visit with us. We would like to apologize for the disheartening experience you had to give us a 2 star-rated review.We know the significance of addressing service concerns and in order for us to take appropriate actions and to understand the situation accurately, would you mind giving us more information about it? We would appreciate any information you will be given, as this would help us to address the said matter appropriately and create necessary steps to be taken to minimize the impact. We are inviting you to contact us at dutymanager@ citygardengrandhotel.com to further discuss this matter.We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager

Dear Mr. Juan,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay.We regret that the ambiance of our restaurant did not meet your expectations. We will review the noise insulation in the area to ensure a more comfortable dining environment for our guests. Additionally, we apologize for the issues you encountered in your room, including the TV remote and the unpredictable air conditioner. Our maintenance team will promptly address these issues to ensure a smoother experience for our guests in the future.We appreciate your valuable feedback as it helps us identify areas for improvement. Should you choose to stay with us again, we would welcome the opportunity to provide you with a more enjoyable experience.Sincerely,Ria DimlaDuty Manager

Dear Mr. Nizarali,Thank you for choosing to stay at City Garden GRAND Hotel and for giving us an excellent rating! Our team works hard to ensure our guests have a comfortable and enjoyable stay, and we really appreciate your excellent score review.We would be absolutely thrilled to welcome you again for another fantastic stay! At your Service, Alex BognotDuty Manager