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Opiniones de Al Haram Hotel - By Al Rawda

Al Haram Hotel - By Al Rawda
Central Area, Madinah

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 26 de 112 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 35 de 112 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 30 de 112 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 112 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 112 opiniones" "

6.8/10

Limpieza

6.8/10

Servicio y personal

8.6/10

Servicios

6.6/10

Condiciones de la propiedad

Opiniones

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Limpio peor recepción mala
La recepción no era de la altura. Falta profesionalidad

10/10 Excelente

Zainab

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best Hotel
Wonderful experience in a beautiful city!
Se hospedó 4 noches en marzo de 2020

6/10 Aceptable

MOHAMED

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
لن أكرر التجربة
فقط موقع الفندق جيد الفندق قديم غير مجدد مستوى النظافة تحت المقبول معاملة موظفين الريسبشن بكل تأكيد ووضوح دون المستوي وجافة جداا ويوجة كلام صلف تعامل غير احترافي الإفطار متونع دفعت مبلغ كبير لاني سألت عن سعر اليلة اكتشفت انة ارخص كثير عند الحجز من الفندق الوصول للفندق صعب جداا مع غلق المنطقة المركزية
Se hospedó 2 noches en enero de 2020

8/10 Bueno

asma

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
جيد
جيدة ممتاز قريب من الحرم جدة باب النساء لكن يعيبه النظتفة السجاد متسخ جدا والأكل غير جيد ولم يعجبنا
Se hospedó 3 noches en enero de 2020

8/10 Bueno

Shaimaa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
مريحة جدا جدا
Se hospedó 3 noches en enero de 2020

10/10 Excelente

Asma

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Close to Masjid al nabawi, nice clean hotel
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Muhammad Ashfaq

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

TAREQ

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
مقبولة
Se hospedó 3 noches en julio de 2019
Respuesta de Abdallah Gohary, el 19 ago. 2019
Thanks forchossing Al Haram Hotel and for your review, looking forward to welcoming you again soon at one of Al Rawda Hotels

10/10 Excelente

GALAL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2019

10/10 Excelente

GALAL

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2019

6/10 Aceptable

Abdalla

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
فندق مستواه نجمتين
الاقامه مقبوله . مستوي الاكل في المطعم مقبول.
Se hospedó 2 noches en mayo de 2019

2/10 Terrible

Mohammed

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Many thanks more than excellent trip we will try to make it again
Se hospedó 3 noches en abril de 2019

2/10 Terrible

Cliente verificado

Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
I wouldn’t go there again unless it’s free.. Condition of property from inside is rubbish. Tap falls of in shower while showering. Drain smells. Light switches broken. Electrical cable broken & taped up.. Hotel inter phone in the bathroom don’t work. TV remote doesn’t work. Kettle doesn’t work properly. No instructions for locker or any other things.. No go from me..
Se hospedó 3 noches en abril de 2019

10/10 Excelente

mohamad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
جميل ولكن النت ضعيف حتى لو كانت شريحتك في جوالك
رائعه .. الملاحظه الوحيده النت ضعيف جدا واكثر الاحيان لايشتغل في الغرف
Se hospedó 2 noches en abril de 2019

8/10 Bueno

mohamed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
مكان وائع
Se hospedó 3 noches en abril de 2019

10/10 Excelente

muhammad, Kuala Lumpur, malaysia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to women gate through masjid e nabawi
Se hospedó 7 noches en marzo de 2019

8/10 Bueno

amal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2019
Respuesta de Abdallah Gohary, el 13 abr. 2019
Thank you for choosing Al Haram Hotel, we wish to welcome you again very soon

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very close to haram and women’s entrance. Stay was good overall
Se hospedó 5 noches en marzo de 2019
Respuesta de Abdallah Gohary, el 13 abr. 2019
Thank you for choosing Al Haram Hotel, we wish to welcome you again very soon

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2019
Respuesta de Abdallah Gohary, el 13 abr. 2019
Thank you for choosing Al Haram Hotel, we wish to welcome you again very soon

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Very very nice hotel the staff were Exlant special thanks for mr Ahmed Shukry for his very nice personality and hospitality and handling the hotel mgt .
Se hospedó 2 noches en marzo de 2019
Respuesta de Abdallah Gohary, el 13 abr. 2019
Thank you for choosing Al Haram Hotel, Thanks for your good words we wish to welcome you again very soon

8/10 Bueno

Muhammad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
موقع ممتاز ... وسعر معقول .. سأعود .
المصاعد زحمه لدرجه غير طبيعيه ... إما بسبب ان الغرف كلها ممتلئه او بسبب ان نصف المصاعد لا تعمل .. او تعمل ببطئ شديد ..
Se hospedó 2 noches en diciembre de 2018
Respuesta de Abdallah Gohary, el 7 feb. 2019
نشكركم على إختياركم لفندق الحرم ونأسف لما واجهتموه من زحام المصاعد خلال أوقات الصلاة وكما لاحظتم فقد تم استبدال نصف مصاعد الفندق بمصاعد جديدة وحاليا يتم استبدال باقي المصاعد وهو ما تسبب في الزحام مع ارتفاع نسبة الاشغال من المتوقع الانتهاء من استبدال باقي المصاعد وبدء تشغيلها خلال شهر نتمنى دوام اختياركم لفنادق الروضة ولكم جزيل الشكر

8/10 Bueno

AMER, uae

Le gustó: Servicio y personal y comodidad de las habitaciones
الموقع وموظف الاستقبال
Se hospedó 2 noches en noviembre de 2018
Respuesta de A. Gohary, el 28 nov. 2018
نشكركم على اختياركم لفندق الحرم نتمنى خدمتكم دوما وفي انتظار عودتكم القريبة بإذن الله

4/10 Malo

sharifah monaliza

No le gustó: Limpieza y servicio y personal
the elevator/lift not enough.have to wait for 10minutes.we have to climb the stairs to our room in 6th floor for several times.and the lift also open at every floor when we used to go down. ija the room also not really clean by the housekeeping.the only positive thing is only near nabawi mosque..
Se hospedó 3 noches en octubre de 2018
Respuesta de Abdallah Gohary, el 6 nov. 2018
Dear sharifah monaliza, Greeting from Al Haram Hotel, Thank you for choosing AL Haram Hotel, Thanks a lot for taking time to write to us your comment about the saty, as you might notice that we are in the middle of the process of replacing all our elevators by new elevators with the last technology. we are so sorry for the incontinence that you faced, we will delver your comment to all concerning department and emphasis that you will not face such issue, our new elevators will be ready very soon and you will note face any such troubles Thanks again for choosing Al Haram Hotel

4/10 Malo

Hasan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2018

6/10 Aceptable

mohammed

No le gustó: Servicio y personal y condiciones de la propiedad
سيى
المواقف صغيره ومنعونا من ادخال السياره بسبب عدم وجود مواقف فاضيه والاصنصير مزحوم وبطي
Se hospedó 1 noche en julio de 2018

10/10 Excelente

Nabeel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
موقع الفندق قريب جدا من باب النساء.
Se hospedó 6 noches en julio de 2018

10/10 Excelente

Ahmer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2018
Respuesta de Abdallah Gohary, el 2 jul. 2018
Thank you for choosing Al Haram Hotel, we are very glad that you liked the stay and services looking forward to welcoming you soon again at one of Al Rawda Hotels

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2018
Respuesta de A Gohary, el 2 jul. 2018
Thank you for choosing Al Haram Hotel, we are very glad that you selected our hotel, we wish that we can give you better servoce in the future

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel
Great place, near to Al-Haram female gate
Se hospedó 2 noches en junio de 2018
Respuesta de A. Gohary, el 2 jul. 2018
Thank you for choosing Al Haram Hotel, we are very glad that you liked the stay and services looking forward to welcoming you soon again at one of Al Rawda Hotels

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Housekeeping was helpful and friendly but the reception was not. Whenever u call to request iron or any other things, it takes 1 to 2 days to arrive in your room!!
Se hospedó 1 noche en junio de 2018

4/10 Malo

Cliente verificado

Se hospedó 1 noche en junio de 2018

8/10 Bueno

mohammed

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2018
Respuesta de Gohary, el 17 jun. 2018
Thank you for staying with us, we are very proud that you selected our Hotel

4/10 Malo

Mumin, London

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room 1010 is awful Dont get a room near the lift because u won't be able sleep Wouldn't recommend it
Se hospedó 3 noches en mayo de 2018
Respuesta de Gohary, el 17 jun. 2018
Dear Mumin, Greeting from Al Haram Hotel, we feel so sorry about the inconvenience that you faced during your stay at Al Haram Hotel, I wish that you advised us during your stay so we might be able to change your room. we look forward to serve you again in the near future.

2/10 Terrible

Ehab

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Miserable stay
The only good thing is that the hotel is near prophet’s Mohamed Mosque, other wise everything was very very very bad starting from the room cleanliness, smell of the bathroom, food quality, helpfulness of the staff
Se hospedó 1 noche en mayo de 2018
Respuesta de Abdallah Gohary, el 1 jun. 2018
Dear Mr. Ehab, Greeting from Al Haram Hotel Thank you for your time and to send us you feed back Firstly I would like to apologize for the inconvenience and disappointment that you experienced in dealing with Al Haram Hotel recently. I assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. I also note your feedback regarding the staff attitude as well as the service levels. I am sure that our management will investigate the case to solve it. Once again, please accept our sincere apologies and we look forward to serve you.

8/10 Bueno

Mohamed Elmasry

Le gustó: Servicio y personal y comodidad de las habitaciones
Good hotel near to the woman enterance of al haram alnabawy There is free parking. Which helped a lot. The hotel facility is a bit old but ok. Check out time is very convenient ,I did after Zohr prayer. Elevator is a bit croudy before prayer time. Try to go early. Did not try the restaurant. In general it is recommended .
Se hospedó 1 noche en mayo de 2018
Respuesta de Abdallah Gohary, el 6 may. 2018
Dear Mr. Mohamed, Thank you for choosing Al Haram Hotel, It was our honor to have you as our guest. Thanks a lot for your beautiful and nice words. we are looking forward to welcoming you again at Al Haram Hotel.

10/10 Excelente

KAMRAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very n Hotel very Close to Ladies area Very Clean
The stay was great nice hotel near Haram very close to ladies area lot of food Pakistani Restaurant near transport to Mecca we had a problem with lights the tech came in 5 minutes did not eat the food at this hotel so cannot comment front desk help was great let us stay until after Zuhar prayer over all will give this hotel 5 stars for service and location it is behind Overly Hotel
Respuesta de Abdallah Gohary, el 1 may. 2018
Dear Mr. Kamran, Thank you very much for your beautiful words and for choosing Al Haram Hotel for your stay in Al Madina Al Munawara. we are looking forward to welcoming you again soon at any of our Hotels - Al Rawda Hotels group. Best Regards,

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not clean not fresh air bad smell etc Elevator always is late coming
Se hospedó 3 noches en abril de 2018
Respuesta de Abdallah, el 26 abr. 2018
Dear Sir, Firstly I would like to apologize for the inconvenience and disappointment that you experienced in dealing with Al Haram Hotel recently. I assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. Once again, please accept our sincere apologies and we look forward to serve you.

2/10 Terrible

Salman

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Bad experience overall
We stayed in hotel for 5 days on umrah trip. Check in was awefully slow with no english speaker at front desk. It took us 2 hrs to get a room. Pain didnt stop here, we were given room 827 which had a leak bath tub. Bath room floods in couple of hrs without being used. Housekeeping couldnt help finally got the room changed after a day. Elevators overly crowded and literally have to jump in the elevator as soon as it come else you will stand there waiting. Pros: it's close to women entrance and breakfast was decent.
Respuesta de Abdallah Gohary, el 9 abr. 2018
Dear Mr. Salman, Greeting from AL Haram Hotel, Thank you for choosing Al Haram Hotel I would like to apologize for the inconvenience and disappointment that you experienced in dealing with Al Haram Hotel recently. I assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. we have a plan to replace all the hotel elevators and we have already paid the deposit for it and it will be finalized before Hajj season

10/10 Excelente

huseyin, istanbul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice holiday nearest everywhere good climate etc
Se hospedó 3 noches en marzo de 2018
Respuesta de Abdallah Gohary, el 7 abr. 2018
Thank you for choosing Al Haram Hotel and for your good words that encourages us for better service and better performance looking forward to welcoming you again soon at Al Haram Hotel

6/10 Aceptable

Habbib

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Pay more or less and avoid this hotel
Rubbish WiFi I think the management should not advertise that they provide WiFi because it is a rubbish connection. During my 5 day stay half the lifts stop working. Best thing about this hotel is the location. I would pay more money to avoid this hotel.
Respuesta de Abdallah, el 3 abr. 2018
Firstly I would like to apologize for the inconvenience and disappointment that you experienced in dealing with Al Haram Hotel recently. I assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We have singed a contract to replace all our elevators by new Mitsubishi elevators and we have already paid the deposit and we expect to finalize this process before Hajj season. Once again, please accept our sincere apologies and we look forward to serve you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Close to Haram
Good location right across Oberoi and gate 25, 26 to the Prophet's masjid. Clean rooms, easy check in. Value for money.
Se hospedó 2 noches en marzo de 2018
Respuesta de Abdallah Gohary, el 31 mar. 2018
Dear Our valuable guest, Thank you for choosing Al Haram Hotel Thanks a lot for your good words that encourage us for better performance looking forward to welcoming you again in Al Haram Hotel

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Satisfaction overall, will go back again
Se hospedó 6 noches en marzo de 2018
Respuesta de Abdallah Gohary, el 21 mar. 2018
Dear our valuable guest, Thank you for selecting Al Haram Hotel, thank you also for spending time to rate our hotel, looking forward to welcoming you again at Al Haram Hotel

6/10 Aceptable

Moath

Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2018
Respuesta de Abdallah Gohary, el 21 mar. 2018
Dear Mr. Moath, Thank you for selecting Al Haram Hotel, thank you also for spending time to rate our hotel, looking forward to welcoming you again at Al Haram Hotel Best Regards,

6/10 Aceptable

Saidul

Le gustó: Comodidad de las habitaciones
Good Location but needs TLC
The reception was disappointing. Apparently there’s a new tax imposed by the government. I had to pay SAR 90.00 for two nights in top of the booking fees. The reception failed to convince me the amount of tax they charged since in Mecca for the previous two nights in a much better hotel I had paid only SAR 45.00. The elevators are a nightmare and the washroom very old and requires renovation. Conveniently located near gate 25/26 of the Prphet’s mosque, this hotel has a lot of potential but really needs some improvements in customer service.
Se hospedó 2 noches en marzo de 2018
Respuesta de Abdallah Gohary, el 21 mar. 2018
Dear Mr. Saidul, Thank you for choosing Al Haram Hotel, we are sorry for any convenience that you faced during your previous stay at Al Haram Hotel, regarding the taxes as you know it's a percentage from the room rate according to the new regulations from government. regarding your comments about the elevators, we already signed a contract with Mitsubishi company and paid the deposit to replace all the hotel elevators but we will do this after Ramadan as the new elevators will reach us from abroad, looking forward to welcoming you again soon and we are sure that you will find better service. Thanks again for spending your time to write to us your comments. Best Regards,

8/10 Bueno

Nabeel Shamshad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2018
Respuesta de Abdallah Gohary, el 18 mar. 2018
Thank you Mr. Nabil for choosing Al Haram Hotel for your stay in Al Madina Al Munawara, we hope that we welcome you again in the near future Best Regards

6/10 Aceptable

Tariq

No le gustó: Limpieza
Se hospedó 2 noches en marzo de 2018
Respuesta de Gohary, el 10 mar. 2018
Dear Mr. Tariq, Thank you that you chose Al Haram Hotel for your stay in AL Madina, We hope that you have enjoyed your stay, we are looking forward to welcoming you again in the near future to provide you better service Best Regards

8/10 Bueno

Muneeb, New Jersey, USA

Le gustó: Limpieza
No le gustó: Servicio y personal
Hotel is pretty close to Haram
Front desk takes forever to check in. There is no concept of lines, people just try to cut you off and show no patience. Rooms were clean but the hotel needs to be renovated. Elevator takes forever (about 10 mins) every time you try to get on - definitely needs some work. Breakfast was great, had good variety!
Se hospedó 4 noches en enero de 2018
Respuesta de Abdallah, el 30 ene. 2018
Dear Mr. Muneeb, Thank you for choosing Al Haram Hotel, we are sorry the inconvenience that you faced during your previous visit to AL Haram Hotel, your comments are a good chance for us to improve our service and will be delivered to all concern management. regarding the renovation plan and as you might notice we are already processing a renovation plan s we have renovated 9 floors till now and we will replace all elevators after Ramadan, hope your enjoy better your next visit to Al Haram hotel. again we thank you for your comment and for the time that you spent to write it. Best regards,

4/10 Malo

Sharjeel, atlanta ga usa

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s little worn out. Staff isn’t that helpfull
Locations is great. No doubt. Staff isn’t that helpfull. The manager is nice. The rooms are ok. For the location it’s worth it. They take forever to clean the rooms. FYI
Se hospedó 3 noches en enero de 2018
Respuesta de Abdallah, el 1 feb. 2018
Dear Mr. Sharjeel, Thank you for choosing Al Haram Hotel, your comment is very valuable to us, we will deliver your comment to management regarding housekeeping to take actions regarding it and to make sure that your next visit to Al Haram Hotel will be more enjoyable. Best Regards